19 Customer Reviews
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Review from Gerald G
1 star03/28/2024
I bought a Tide Liquid Detergen to go do my laundry , come to found out their laundry doesn't work, right away went to to the counter to return the Detergen which I no longer needed manager there refused the return claiming company policy. I'm glad their did that as an over the road truck driver I will no longer fuel At pilot, flying J, One9 nor Mr fuel truck stops anymore.Review from Blaine N
1 star03/07/2024
175 to get gas at the pump but didn't even put 15 in..... This company is a scam.Review from Rick S
1 star01/30/2024
The worst. After you fuel check your app. Half the time you won’t get a receipt or points for the stop. Been happening for years. Needs to be an investigation or class action suit. They are systematically stealing from drivers. Since Buffet took over everything has fallen apart. Kiosks rarely work. The app is a joke They have reserved parking but refuse to enforce it. Usually half the laundry machines are broken, and employees attitude is just to survive their shift. I’ve been a truck driver for 45 years. What a shame what has happened. Buffet never cared about truckstops. He just wanted cheap access to fuel for his trains. And even though the old goat has been sitting on a 100 billion for years, he wants customers to donate to charities of his choice so he can take credit and get a big banquet in his honour. ShamefulReview from Jim K
1 star11/29/2023
Pilot customer service is the worst. They failed to file a dispute of $200 they took off draft an now they lock the fuel card. The unprofessional guest service say they can’t charge my bank card. Have given up on them but I know some losses somewhere will catch up with them from what they rip off unjustly from people! Have never met such unqualified customer service where people can apply a grade one common sense and take care of unpaid bill. All they need is charge my card, it takes seconds to go through them turn the fuel card on. They wanna take almost a week! I don’t know if this is greed or just luck of qualified personnel! Too many complains out here. Better cards in the market too!!Review from Michael G
1 star11/26/2023
The pilot in Sacramento, the 49 er is a disgrace to pilot. I transport rv's and you are not allowed to even pay to park there. Which is probably a blessing, but you are forced to park on a dead end street which says no parking anytime. On both sides of the street. The staff is very rude, and under american! I have been all over the United States and never seen anything like this! HORRIBLE!!!Review from Kyn C
1 star09/06/2023
The Pilot Flying J fuel card is by far the worst on the market. The less than 10 cents (sometimes 2-3 cents) off is an insult to begin with, when there are companies offering a lot high discount rates. The customer service is rude and pretty much non existent. I've been battling fraud charges on the account for nearly a year. They told me it would take 90 days for the account to be reviewed after police reports were submitted. Every time I call, I am told they will email my account manager and he will reach back out because isn't available. Every time I call for a year, you're not available? Pilot is not interested in assisting whatsoever and I'm more than ready to take legal action. This account has negatively impacted the business credit. A lawsuit is surely in order. When I had the card, they couldn't explain some of the charges that showed up. They told me it was a mistake and they would credit my account back. Never happened, although an agent lied and said the money was applied to the account. DO NOT GO THROUGH PILOT. TCS is a much better option.Review from Jose Q
5 stars07/26/2023
I am in pilot Travel Center, #332 and to my surprise it is a wonderful place and trust me. I’ve been in a lot of them from the people who work there like Ryan. She was very helpful to the security guard very helpful. I cannot say enough about this place very please and I will tell everyone about it. Thank you.Review from Madison L
1 star03/08/2023
Pilot is absolute TRASH they tried to put a $200 HOLD ON MY ACCOUNT WHEN I PAID AT THE PUMP!! And then guess what, I didn't have 200 so they put a hold on ALL MY MONEY AND I COULDNT EVEN GET GAS!!! I called the customer service line after my bank couldn't do anything and they basically told me there was nothing I could do but wait. They didn't even try to reconcile I asked if they could put money on my rewards and the SUPERVISOR refused to help me in any way. I will admit I was upset and probably rude but what do you expect from someone who lolives paycheck to paycheck and they took everything I had even overdraft!!!! BOYCOTT PILOT!!!!Review from Dan G
1 star11/05/2022
I could not believe an employee of this company was belittling a customer in most cases is bad enough however, what makes even worse it was racially motivated! I thought that this company train their employees to professional in customer service.
I know that the state has issues with Hispanics but to let this hate to be openly tolerated by management! There were other customers who were smiling while she kept them entertained by what she was doing! Shame on the management and the entire company for allowing the states dislike of the immigration issues and the people who it impacts! I am going back to that gas station and record her show when she does it again. It will be posted on social media to show just hope well you train your managers when it comes to racial issues. So be prepared for the fall out from this.Review from Kim W
1 star07/07/2022
I put $50 in my gas tank at pilot gas and truck stop in Franklin Oh, but was charged $107. They said the extra $57 was a hold, and can take up to 3 days to get the money back. That is all the money I have right now, I can't wait 3 days! RIDICULOUS!!
BEWARE!!
Customer Review Rating
1.42/5stars
Average of 19 Customer Reviews
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