Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 Audi Q5 Premium Plus/w Tech package from Mini of Knoxville a few weeks ago. I was advised by dealership my vehicle came with two smart keys. I got one key for test drive and was given second key after the sale before leaving. The second key did not work. I changed the battery and then went to the Audi dealer to have the key reprogrammed. Audi could not reprogram key because the key was not the right key for the vehicle. It will cost me $1,000 to purchase a new key and have it programmed. Had i known I was getting one working key and one that did not belong to vehicle, I would have offered $1,000 less (the price of the key). I contacted Mini by email and asked if they had my key at the dealership and made a mistake. They did not respond, but I got a confirmation email they received my complaint from the Internet Sales Manager. Since, Mini will not contact me to even look for the right key, I can only assume they knew they gave me a key that did not go with the vehicle so they could ask more for the car. I am disappointed and believe they should replace my key with a working second key. My second key is probably at the dealership, but they won't even look to correct their mistake. I sent a second request to the sales manager and did not hear back with an explanation or anything. Mini of Knoxville should test each key with every vehicle they sell as that does not cost them anything. I feel like they knew the key didn't belong to the vehicle and gave it to me to secure more money on their end. Every time I sell a car, I get more in the offer if it comes with two keys and they know that. Thank you!

  

  Business Response

  Date: 04/11/2025

  thankyou BBB for sending this

  we checked the dealership and there are no additional keys to this car

  we can only give the customer what was given to us

  i hope the car serves them well

  thanks

  have a great day

  

  Business Response

  Date: 04/12/2025

  thankyou BBB for sending this

  we have given the customer everything that was given to us

  there is nothing else for us to give them

  i hope the car serves them well

  have a great day

  thanks

  Customer Answer

  Date: 04/14/2025

  
  Complaint: 23187355
  
  I am rejecting this response because: Mini of Knoxville is not being honest with their reply. The sold me a vehicle and said it had two keys. I paid for a vehicle with two keys, so they basically cheated me out of the replacement cost of the key I will need to buy. I have filed a complaint with the state of Tennessee through the Division of Consumer Affairs and an additional complaint with the Federal Trade Commission (FTC) in Washingron, D.C. I asked them to investigate not only my concern, but this dealership for selling vehicles thry know are not at performance level and require the owner to spend thousands after purchase to repair them.

  I would like to thank the BBB for making an attempt to resolve this issue. O reject their answer and will seek other remedies at the state level and federal. I do not want to file a lawsuit against the dealer, but will if that is what it takes to have them reimburse me for the second programmable key. Thank you.

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 BMW X7 on 02/19/2025 under the impression that it was in "excellent" condition as outlined by Mini of Knoxville. They stated the vehicle went through a full inspection and had no issues. When I test drove the vehicle, I noticed that the battery was low and there was a warning on the infotainment about it. I brought it up to the sales rep and he said this would be fixed when I purchased the vehicle. After I brought the vehicle home, I continued to get the warning and so I charged it at my house. After 4 days of nonstop charging, the battery was still red and features such as auto start weren't working. I got in my car to start it and then the vehicle said it needed new brakes and the check engine light also came on. I brought this to the dealership as they stated the car was in excellent condition and they refused to help me. I called the manager ********* 10 times over the course of 2 weeks and was ignored. I finally mentioned taking this to legal and the manager called me back within 2 minutes and proceeded to tell me he was busy and didn't see my calls or emails. The car needed work so I took it into the dealership and tried to talk about how we could resolve things. The servicing ended up totaling $2,300.50. The GM **** said he would talk to his team about a resolution and contact me in two days on Friday. I sent him an email outlining our conversation on the Wednesday I met him and said I would like roughly $1,750 covered by them as this should have never happened. **** called me on Friday and said they wouldn't pay for anything and said that because I got a good deal they wouldn't help me at all. I mentioned how they signed a due bill to fix a scratch on the rear end and I'd like it fully fixed then and he said they didn't have that (which means they threw it away). If you were to check cameras you would see we signed this. Since this conversation, Mini refuses to answer my messaging and has also blocked me on Facebook to silence me.

  

  Business Response

  Date: 03/31/2025

  thankyou BBB for sending this

  the customer had the opportunity to have the vehicle checked out before it was purchased as a used car

  the customer has become very threatening after the sale

  we are no longer interested in doing any kind of business with this individual again

  thankyou

  have a great day

  Customer Answer

  Date: 04/01/2025

  
  Complaint: 23138055
  
  I am rejecting this response because:

  As stated in my original letter, I mentioned the dead battery during my test drive and asked that it be replaced. At the very least, the business should honor the fact that they said it was replaced before my purchase. 

  Regarding the messaging of me being "threatening" that is absolutely false. I have all communications I have had with Mini of Knoxville and am happy to submit that for you to review as an outsider to see that in no way is it threatening. I was honest that I would continue to take action if the dealer didn't get back to me, and I followed through on that. **** and ********* have continued to ignore any calls and emails I have sent over, and have also blocked me for just asking to resolve things cordially. The only promise I made was that I would seek legal action - that is not a threat. 

  Mini of Knoxville needs to be held liable for dealer fraud for telling me they would replace the faulty battery when they never did that. I am asking that you step in and make them have some sort of accountability for acting extremely unprofessional. I have spoke to BMW and Mini corporate and outlined all of the emails and voice communications and they never once said it was threatening - in fact, they were embarrassed that a dealer would act in such a way. I would like some sort of refund before seeking legal action with a dealer fraud attorney. 

  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 04/05/2025

  thankyou BBB for sending this

  i hope this individual has a good experience with their car

  we will no longer serve this person or this car

  have a great day

  thanks

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i began talking to ***** ******* 12-16-24 about a 2019 red countryman mini they just took in on trade. ***** said the car was in excellent condition and the car fax reflected no damage. he sent a video walk around of the red mini (it was raining). I drove from Avon Colorado 12-20-24 to purchase the car. we arrived after dark and took a test drive. **** ***** offered that if there was a problem with the car my wire transfer and deposit totaling $26,200 would be refunded via an email. No condition issues were disclosed at any time by any of the staff at mini of Knoxville. i completed paperwork and started driving the red mini back to Michigan. In the daylight on Saturday morning 12-21-24 I noticed severe hail damage to the red mini. i immediately texted ***** ******* the salesman at mini of Knoxville. Also contacted **** ***** Saturday and requested this be escalated to the sales manager **** *********. As of 12-31-24 I have attempted with reach **** ********* via phone and email and gotten no response or resolve. I got an estimate for repair of the mail damage on the hood, roof, both rear quarter panels and rear hatch. i have requested to return the red mini to ***** *******, **** ***** and **** ********* via phone messages (over 12 calls and 5 emails with photos attached since 12-21-24. As of 3 pm 12-31-24 I have not received a return call or email from **** ********* and no resolve has been offered by Mini of Knoxville. please see estimate attached.

  

  Business Response

  Date: 01/03/2025

  thankyou BBB for sending this

  the customer and spouse were at the dealership for several hours looking at the car before they took it home

  we cannot make the car new after the sale

  i hope the car serves them well

  thankyou

  Customer Answer

  Date: 01/03/2025

  
  Complaint: 22751846
  
  I am rejecting this response because:

   

  the car  advertisement stated the condition was excellent.  Hail damage with over 100 dents of roof hood rear 1/4 panels and rear hatch.  

  We arrived after dark.  The dealership had the car on the hoist allowing us to see the underside of the vehicle.  It was 5:10pm and dark.  The service individual would not lower the car inside the shop under the lights to allow us to view the body of the mini. They said go got showroom and the red mini would be pulled up front outside.

  
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 Lincoln Navigator from ****** ***** at Mini of Knoxville on 8/12. On 8/13 when I started the car for the first time myself I noticed a rattle in the engine right after a cold start. I heard this for the first time after the car had sat for a few hours. Please see email attached for additional 2 explained issues associated with the car. I noticed all 3 issues the day after purchasing. We found a shop that could use the warranty we purchased. The warranty would not agree to fix the problems until the engine was taken apart to get a full understanding of diagnosis. After the shop diagnosed the issue and contacted the warranty company about it; the warranty company decided to deny the repairs because they believe it was a preexisting issue. I agree that it would have had to of been preexisting as well. We find it hard to believe that the Mini of Knoxville service team would have overlooked the sound of an engine rattle. The repair is going to cost $3,812.95 and we do think the car dealership should cover the costs. We have reached out to their management team and have not gotten a response. Our car is currently torn apart at the repair shop with cam phasers that need replacing. Along with a timing chain. And another issue.

  

  Business Response

  Date: 10/03/2024

  thankyou BBB for sending this

  the customer bought the car as-is

  i hope they get it fixed and it serves them well

  thankyou

  

  Business Response

  Date: 10/12/2024

  thankyou BBB for sending this

  i'm glad the customer got their car fixed

  they bought the car as-is

  i hope it serves them well

  thanks

  Customer Answer

  Date: 10/21/2024

  This case has not been resolved. Please reopen the case as we are escalating to the Tennessee Attorney General.

• Initial Complaint

  Date:02/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car from mini of Knoxville and not 5 minutes from leaving the lot, the check engine light came on. They told me specifically that the tires were good and they had inspected them. My car is unsafe to drive because of this. They knew the check engine light was on and they purposely turned them off and cleared the codes. I gave had this car less than a week and it sits in my driveway unable to be driven. Nobody will call me back. I understand what “as is” means but I was also flat out lied to by them. I also understand integrity and honesty, which they have none.

  Customer Answer

  Date: 02/19/2024

  Mini of Knoxville has corrected this situation. They have worked with me and I am more than pleased with their response!!! Please close this case. 

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 27th I took my car in to get the taillight replaced, because the car was showing a malfunction code. A plug on the inside of the car ended up needing to be replaced and due to that I wasn’t shown the work they fixed before I left. However while there, I did see a video of the mechanic informing me of the issue and showing my taillight fully taken out. After driving my car straight home I noticed there was a hole in the bottom corner of the same taillight they had removed. I called them to inform them of this, ***** told me to come back when I could and he could look at it. I returned the following week (the soonest I could) and was then told that ***** checked the videos and it was clear the damage was not there before they fixed it. I agreed with this and asked if they had a video of after they fixed it showing the damage wasn’t there, and although he said yes I was never shown this. He told me possibly the car got hit between the time they parked it and he took me to it, so the time in which I paid for the service. I asked if they had cameras, he said no. He said once the manager was back in town he would have him call me, I never received a call. As of yesterday, I received a voicemail from ***** (never the manager) stating they are not responsible for the damages. All in all, this experience has led me to not recommend them. Even if they are saying the damage was not done during the service, they’re saying it could’ve happened where they parked it. Regardless, I was told I would be contacted by a manager and never was. When I followed up on if I would hear from the manager, I was only told the damage was not their fault. Update as of 1/16 I have not received any contact back since leaving a voicemail to ***** saying that regardless I was told a manager would contact me and would still like to be put in contact with one.

  

  Business Response

  Date: 01/19/2024

  thankyou BBB for sending this

  i am sorry the customer damaged their car

  we did not

  i hope they get it fixed and it serves them well

  thankyou

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership lied to me and told me that my warranty was cancelled back in July where there is proof of the paperwork and signature from the dealership. I ended up calling Master tech the warranty people who informed me that my warranty was not cancelled. I ended up having to cancel the warranty myself 2 months after the dealership was supposed to have done it. Mini of Knoxville, the dealership is continuing to tell me that they don't know where the money went because I cancelled it on my own and not through them. I explained that they were supposed to have done it in July and it's still not done. The warranty company also told me that the dealership should have definitely got the check by now. The dealership continues to give me the runaround no matter who I talk to. I really need this money to go on my new car loan so that my interest could be lowered some. I am really fed up with this dealership and would NEVER recommend anyone to use them. They have lied to me from the very 1st encounter when I purchased my 1st car from them! The warranty company has in face told me that I will be getting my whole $2,500 back from the cancelled warranty. I think Mini is just trying to keep the money and who knows how many other people they have ripped off and kept the money for themselves. I have given them time to make this right before reporting them. I have been in contact with them since July with no resolution. Any help with this matter would be greatly appreciated.

  

  Business Response

  Date: 10/11/2023

  A check from Mastertech / American Financial Warranty Corp was issued on 09/29/23 and postmarked from The Woodlands, TX o n Oct 2, 2023.

  We received the check on October 9, 2023 and have issued the full refund to Ms. ******** in the amount of $2500.00 / check #******* dated today.

  Customer Answer

  Date: 10/12/2023

  So what happens if I never receive my check from Mini of Knoxville?  Will I need to get an attorney?

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the dealership on February 14, 2023 & spoke to a sales rep* **** *****, inquiring about the 2022 BMW M3. We discussed price & details that day. We spoke on & off over the next week & *** ***** explicitly stated that the vehicle was in “top tier condition” & had paperwork from the auction stating the same. He told me that he ran the vehicle to check for any recalls etc. & the car was “clean.” He told me that the tires were in good condition and the car only had 16,189 miles. On February 21, 2023, I purchased the vehicle relying on *** ******* express representations regarding its condition. It was delivered to me on 3/5/23 8 pm at a mall. The vehicle was delivered late at night so it was hard to examine the car entirely. The driver & myself noted damage to the vehicle as it was being taken off. The next day my husband & I examined the vehicle. We observed the following defects & discrepancies from the agreed terms of the contract: 1.The contract was signed on the 21st with the milage of 16,189. There was a 35 miles difference which meant someone from your dealership was driving the car while it was in custody & control but it was owned by me. 2.The tires are not in good condition as represented by ***** & need to be replaced. 3.There is damage to the rear of the vehicle more specifically to the bumper. It appears the vehicle was in a low speed, minor accident & tried to repair the bumper; the vehicle immediately to our local BMW dealership & Bodyshop to have them review the vehicle for any other misrepresentations. All of the above defects constitute substantial and material breaches of the sales contract for which I am entitled relief. Demand is hereby made that to cure the breaches by paying the full cost of the repairs which are: The vehicle was taken to Park Ave BMW in Hackensack, NJ in a certified BMW repair shop to be repaired, costing $1600 for the bumper and $2,000 for tires and alignment. We will provide detailed receipts for reimbursement.

  

  Business Response

  Date: 03/31/2023

  thankyou BBB for sending this letter

  the customer is 100% wrong in this situation

  a family member came and inspected the car at the dealership before it was delivered

  we delivered the car at our expense and the customer accepted delivery

  if the customer wants to make this used car look newer i'm happy for them, but it should not be at my expense

  have a great day

  mini of knoxville

  Customer Answer

  Date: 04/03/2023

  
  Complaint: ********
  
  I am rejecting this response because: There are several reasons. Yes I had a family member review the car on 2/20. the car was purchased on 2/21. However the car stayed at th dealership for 9 additional days before it went onto transport, due to the dealership not arranging transport in the promised time frame. During this time the vehicle accumulated 35 additional miles from the date of purchase. I have paper work stating the odometer reading was 16,189. Deposit of 40k was made on 2/21. When I received the car on 3/5 the vehicle had 35 additional miles that was not authorized by myself- the owner of the vehicle. Transport would had added an additional 5 miles MAXIMUM. Its illegal to drive a vehicle once it is purchased without the owners consent. I did not authorize in anyway for them to use this vehicle for their personal enjoyment, in fact I specifically asked not even my family member to drive the vechicle for the chance that damage would happen. During this time the car could have been damaged and repaired, hense the delay in the transport. the sales rep said the vehicle would be on transport no later then 3 days after purchase and it took 9 days. The transport guy noted damage at time of delivery as well as my husband noted the damages. I tried to reach my sales representative to discuss and to no avail. Additionally when I spoke to the sales representative prior to purchasing the vehicle the stated that the car was in top tier condition and had paper work to prove it. He had also stated that the tires did not need to be replaced, but upon taking the car to my local dealership the tires were noted to be unsafe at 3/32nd and needed to be replaced. This is a high performance sports car and such low tire tread is dangerous. The damage to the back bumper looks to have been tried to be repairs by a sub par auto body, with noticeable paint color variation and dent to the back bumper. This dealership is deceptive and doesn't take accountability for anything. They take your money and then don't answer any calls and block the customers phone number. I have tried to reach the sales rep, the sales manager and owner of the dealership to try and resolve this issue many times and they do not return calls or even answer them. They have not tried to come to any resolution other then they dont want to stand behind their products. 

  I have attached a photo of the vehicle milage the day of pick up as well as the paper work with the official odometer reading at time of purchase. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 04/03/2023

  thankyou BBB for sending this

  i'm happy the customer got their used car

  used cars are never perfect

  i hope the car serves them well

  have a great day

• Initial Complaint

  Date:08/11/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30, 2022 I traveled from Tallahassee Florida to Knoxville to purchase a BMX X6 I found online. I overpaid taxes on the vehicle in the amount of $1.284.55. This was not brought to my attention until June 24th at the Tax Collector's Office in Florida while registering my tag. I was informed that the funds would be sent back to Knoxville and I would have to reach out to them regarding the refund. I was advised by the Collector's office to give it a few weeks before contacting the dealership. The Tax office provided me with a Notice of Credit Transaction displaying this overpayment amount. On July 27th I notified Christian Dawes at the dealership about the overpayment. He requested that I email him a copy of the credit notice I was given from the tax office. I submitted a copy via email within 10 minutes of ending our conversation. I did not receive a response back. On August 3rd I again reached out to Mr. Dawes via email asking for an update regarding the refund. He responded back on August 4th stating he would reach back out to me with an update when he received one. On August 9th I reached out again to Mr. Dawes via phone and got no answer. I left a voicemail explaining that I was in need of the funds, and would greatly appreciate an update. I have yet to receive the funds, a phone call or even an email regarding the refund. I then decided to reach out to BBB to handle the situation, as the dealership refuses to comply with me.

  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/08/12) */ thankyou BBB for sending this we in no way want to keep a customers money i will look into this today have a great day thankyou Consumer Response /* (3000, 7, 2022/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cannot accept this response. This is the ONLY response they have provided for the past three weeks, and they NEVER provide an update! I would like to know that my refund has been mailed with a certified mail receipt in which I will receive this week. Business Response /* (4000, 9, 2022/08/15) */ thankyou BBB for sending this we are still waiting for the check from florida as soon as we get it we will send the customer their money we do not want their money if it is for them have a great day thankyou Consumer Response /* (2000, 11, 2022/08/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Today I contacted the Tax Collector's Office here in Florida. The dealership did not notify me or the Tax Office that they had not received the refund. The refund check has not been sent out according to their records. After this discovery, I have been informed that the check will be sent tomorrow to Grayson. I will contact the dealership again in a week. Hopefully this will not be an ongoing problem and I don't have to request the funds back. If I could get an update once received that'd be great, but if not believe I will reach back out. The lack of communication is the main issue here. Consumer Response /* (3000, 16, 2022/08/26) */ I have contacted the Knoxville AGAIN regarding my refund. The finance manager does not answer, nor does he respond to my emails. I still have NOT received my refund of $1,284.55 owed from May 2022. Please reopen this case. Business Response /* (4000, 18, 2022/08/26) */ We receieved the refund from the State of Florida on August 24. We processed our check #to Ms. in the amount of $289.15 and mailed it out on August 24th. Consumer Response /* (4200, 20, 2022/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Since this is your only way of communicating with me please explain why you did not send the complete refund. Business Response /* (4000, 22, 2022/08/29) */ We collected $2188.19 in taxes at the time the vehicle was sold. Our clerk mistakenly sent the state of FL $3188.19 for the taxes, thereby overpaying an ADDITIONAL $1000. That $1000 does not belong to Ms., it is the property of MINI of Knoxville. We sent the full refund that was due to Ms. as stated in our previous reply. 324MO VSU 5/26/22 118932U 118932U -2188.19 324MO CDH 6/07/22 8203205 8203205 3188.19