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Business Profile

Plumbing and Heating

Old Town Plumbing LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

1

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Review Details

  • Jonathan C

    Date: 04/01/2024

    Zero stars. Over charged me, took my money, didn’t finish job and stopped responding until I reviewed the business. Also often late or no-show with no communication. I contacted (Old Town Plumbing LLC) Nate via Thumbtack, Thurs 2/1 he said he could get to me that Mon. afternoon at the earliest. I requested if an earlier time was available appreciate it, as I was worried about water damage as the issue had partially flooded my bathroom. Said he’d come 2/1 afternoon after 5pm, then after some messaging and excuses, rescheduled to 2/2 morning. He arrived 1.5 hrs after scheduled time then said he didn’t have tools he’d need to fix the issue and it would take longer than expected to complete, so he’d need to come back 8am 2/5. I pushed back a 10:30am work meeting I had scheduled to accommodate, and waited for him for 1.5 hrs, no arrival - no communication. I messaged him, and he said he was coming but had something come up and would arrive at noon. Then he messaged at 12:02pm to say he was just finishing up and was 30 mins away. He then called at 1:30pm and said he was still stuck on a job he’d done months ago and the work he did had failed due to some faulty hardware he’d used for the job, so he’d be another 4-5 hours at the job he was finishing up, and he’d need to return in the morning, after I’d rescheduled my work meeting and now needed to reschedule again. 2/6 arrived 45 mins late, and partially fixed my issue, but he didn’t charge his machine and he wasn’t able to finish, and said he’d need a camera he ordered and it was “on the way, and should be here next week.” He then charged me $200 more than the $550 quoted and left. “Next week” came and went, but he called finally to tell me he’s gotten the camera he needed and was waiting on one last attachment. He then initiated contact Tuesday 3/12 and said he’d placed me on the schedule for 3/18, 40+ days after initial contact, and again… no call-no show. I couldn’t be more angry. I feel robbed.

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