Senior Care
Synergy HomecareThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
02/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Fall 2023, *********************************************** was hired to provide non-medical in home health care for my 86 year old relative. Their employee is supposed to bathe, toilet, hydrate, read to, cook for, and clean the restrooms/kitchen for my elderly relative. November 2023, I found rotten food in the refrigerator, the Synergy employee had left there. My relative had greasy hair that had not been washed in a month, despite the fact that a case of shampoo caps were provided. My relative had not been bathed. Dec 2023, I found rotten food in the refrigerator, the Synergy employee had left there. My relative had greasy hair that had not been washed in a month, despite the fact that a case of shampoo caps were provided. My relative had not been bathed. I went to the doorstep of the company and it was not open! I called the company and requested an immediate in person meeting with the owner/manager. I was told she would call me and she never did. Neighbors reported the Synergy employee only "sweeping" the living room floor with a broom and not cleaning the kitchen/rest rooms. Friday, Jan 26, 2024, I sent an esthetician to the home to pedicure the very long toenails on my relative. The Synergy employee vacuumed at the arrival time and "didn't hear the door bell"; thereby sending away necessary hygiene care. February 2024, my elderly relative was hospitalized with severe dehydration and a severe UTI infection that could have been prevented if the Synergy employee had properly bathed, toileted, and hydrated my elderly relative. A full refund from Synergy should be given to my relative's husband (he is neurodivergent and Synergy has been taking advantage of him).
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.