Reviews

Review Details

• Review fromJose R

  Date: 03/30/2025

  1 star
  Worst company ever made!!! Please stay far far away. Can't believe I felt for it

• Review fromDavid W

  Date: 02/16/2024

  5 stars

  David W

  Date: 02/16/2024

  Love HGA. Sturdy slabs. Beautiful labels. Love the security of computer scans helping with grading. Order came in on time and Hope in customer service answered all my questions very quickly. Huge HGA fan

  Hybrid Grading Approach

  Date: 02/19/2024

  Thank you, David, for your review. We appreciate your business and support with HGA!

• Review fromDerrick C

  Date: 12/06/2023

  1 star

  Derrick C

  Date: 12/06/2023

  Sent in a couple autographed cards to get graded and slabbed, however one of them they couldn't authenticate so I said fine just slab it then I don't need it graded. They said unfortunately since it went through our grading process we cannot refund the slab fee. They're taking money for a service that they're not providing, I understand not refunding the grading fee but if you're not slabbing it why are you keeping that fee. Sad cause I really like their slabs but never going to do business with them again.

  Hybrid Grading Approach

  Date: 12/13/2023

  We are sorry to hear that the customer is upset regarding their card not being graded. The card in question received an N-4 un-gradable definition which means we could not authenticate the necessary requirements to slab the card. The autograph had inked linked when it was signed, and the autograph was not legible enough to have all markers required to authenticate it. The customer did not have the card authenticated with a third party prior to sending to us and did not have a video of this card being physically signed. Our PC options which allow the card(s) to be slabbed without grading does not allow in person autographs that have not already been authenticated. Our terms and conditions are listed on our website and several terms on are provided as indicators throughout creating an order. We understand that this is not the news the customer wanted to receive but we do follow the same protocols for all customers. The customer was offered a credit for a future order, but he declined the offer. We are sorry the customer feels the way they do and that their card was unable to be graded. 

• Review fromBrett K

  Date: 10/05/2023

  2 stars
  Continuously getting worse and worse. I originally whole heartedly supported HGA, and even sent some of my most valuable cards to be graded by them (e.g., Topps Chrome Lebron James Refractor rc). I was impressed by their customer service, slab quality, look, and quick response time. Since then, I've had multiple issues with cards coming back, graded, however, not in the condition I originally sent. When inquiring I received responses, and even sent one card back, but after they were unable to answer my questions about several cards coming back damaged, I was just ghosted. Most recently I opened up several tickets about a large grading shipment that was delivered damaged, opened, and cards missing, however, again, no response. It appears, as they've grown, they have forgotten that the customers and that relationship with the customers should be a top two priority (quality of service/product being the other). Unfortunately, with how terrible their customer service has become, how they've treated my cards, and the changes to my platinum subscription benefits, I will no longer be using HGA to grade my cards. This comes with a heavy heart as I was a HUGE supporter of their business, have had hundreds of cards graded, and had hundreds more ready to be shipped to them. Use their services with EXTREME CAUTION as their current behaviors toward customers tells me they are not in this for the long haul. Choosing a grading service is a huge investment - and, sadly, I'm no longer investing in HGA.

• Review fromJames S

  Date: 11/25/2022

  5 stars
  Please listen to my words!! HGA may take a little extra time just like the other companies but, their AI technology is second to none. It takes the human error(subjectivity) out of the equation. The guy that has a bad day (while grading cards) doesn't have the chance to give cards an unfair grade. The human effect is added to ensure that what the technology tells them. Bottom line here is HGA is going to be the way of the future. Having the subgrades to understand why your card graded a certain way is also powerful. Your potential buyers/collectors can use this to value the collection. They do this as part of their service, no extra costs. With PSA, you have to guess why a card gets graded a certain way and when you ask them to explain why, they say "because our graders say this is the grade, they gave your card. We don't have to explain ourselves." This is horrible to hear when you get a lesser grade than expected and they won't tell you why. I was also told by their staff that, "no card before 1980 would ever get graded a 10 again. " I said, "even if I have preserved my cards for the last 50 years in sleeves, card holders and in a controlled environment?". And they replied, "yes. even if all of those factors are involved." I thought that was a terrible way to treat someone. With Beckett, you have to pay extra (a lot extra per card) if you want subgrades. I will say that a Nationals in 2021, I had a good experience with the Beckett staff when getting my cards graded at the show. Bottom line, if all companies would go to the type of technology that HGA uses, the collectors of the industry would be much better off. There would be no human subjectivity and we would all be much happier collectors. We would be much happier collectors.

• Review fromTina M

  Date: 06/22/2022

  1 star

  Tina M

  Date: 06/22/2022

  Zero stars. Horrible service. Their big claim to fame is guaranteed turn around times which they do not even come close to honoring. Avoid this aweful company so you don't have the same miserable experiance I did. When you want your cards back because of their horrible service they will send them back but they will not refund your money. AWEFUL CUSTOMER SERVICE!

  Hybrid Grading Approach

  Date: 06/24/2022

  We are sorry to hear your opinion of our services. We received your order on 2/14/22 which is almost two weeks after we advertised regarding our delays that we were encountering. We did update all of our social media platforms to reflect the delays at the start of February. Each customer has to agree to our terms and conditions when creating an account, submitting a new order, and it is also present on our website 24/7. Due to our policies which were provided in the terms in conditions would have been the reason you would not receive a refund upon cancelling your order. Your order was shipped to you being graded and slabbed. We understand the inconvenience of the delays and aggravation that you have, however the amount of anger you provided to the customer service staff with the email you sent prior to this complaint was not professional. At this time, we have provided our full service to you.

• Review fromDaniel Z

  Date: 05/31/2022

  1 star

  Daniel Z

  Date: 05/31/2022

  Before you send them a card beware. They are 4-6 months behind. Your 60 day turnaround is really 6-8 months turnaround, and when you email them to refund and send your card back, there are no refunds at all. Don't use them

  Hybrid Grading Approach

  Date: 05/31/2022

  Hello,
  
  We are sorry that you experienced any delay with our office. I do see that your order was received on 2/23/22 and was due on 5/18/22. Your order is currently 9 days past due. Per our terms and conditions once an order is received within our office, we will not issue a refund and that is made visible on our terms and conditions when creating an order and also on our website 24/7. Your order was created on 2/17/22 which was also after the date we adverted on our website and on social media platforms that we are experiencing delays within our office. We are expecting all orders to be current within 4-5 weeks if not sooner. We are again sorry for any inconvenience.