Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our car in for a transmission rebuild in February 2024. A few weeks later we picked the car up and paid our nearly $14K balance in full. We were charged significantly more for specialty parts recommended by the shop.When we received the car it was leaking transmission fluid and not driving correctly.We asked for receipts for the parts installed but shop could not produce any receipts.We brought the car back in for leak repair and requested that transmission be pulled to ensure that the parts we paid for were installed.Store Manager later confirmed that we were billed for parts not installed.Our car then sat in the shop for 1 month with no effort to resolve.We reached out to Store Owner Gary Rickles who promised to make it right.We took the car back in the next week. When we picked our car up the reverse camera and lights no longer worked. The speedometer and odometer stopped working within 12 hours of leaving the shop.At this point, they had kept our car for 4 months, billed for parts not received and failed to provide resolution.We took the car to a third party for evaluation and confirmed that the issues were a direct result of a faulty installation of transmission and speed control module.We paid the third party mechanic 2K to correct the issues that Transmission Corporation of America created.We contacted the store manager to request that they reimburse this cost, to which he aggressively refused and disconnected the call. We sent a letter from our lawyer requesting reimbursement, which was also ignored.

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4 Aug, TCA committed to repairing my transmission on my 2015 vw golf sportwagen. It has now been 7 weeks with no resolution. They will not accept my calls or return calls.

• Initial Complaint

  Date:09/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to Mike on Sept 1st and he told me that his company does things ethical in that they will only charge for what is needed to replace bad parts in the transmission. I felt this company could be a reputable company to doing business. So, I called back to have them tow my truck to their shop to do diagnostic check on transmittion. Spoke to Michelle who set this in motion. I got call back from Mike stating that the transmission needs to be rebuilt and he named all the parts that needed to be replaced. I had to put a down payment of ***** which they didn't tell me I had to add taxes and transaction fee of 2.99% it actually came out to be ******** Mike told me that it would take 3 days to complete this was Tuesday, Sept 5th. I came on Friday Sept 8th to pick up my Truck at around 12pm and was told by Michelle it won't be done until 5pm. I paid Mike my remaining balance o* ****1 in cash since they didn't take check due to someone doing stop payment. I came back later that day and Michelle told me that Mike took it on test drive and transmission is relearning how to change gears and asked if I can wait because wants to do another test drive to make sure everything is working properly. I said fine I certainly wanted to make sure transmission is working properly before taking ownership. During the week Sept 11th, I was suppose to get the truck and Michelle says the new transmission isn't working properly and they have to order me a new one. She texted me on Sept 12th that they will have it ready by Wednesday evening. I got another text from her 1:52pm stating the new transmission just arrived and will be done no later than at lunch time on Thursday because the new transmission needs to be programmed. It's now Friday Sept 15th, I called Michelle and still don't have update on the completion of transmission installment in my truck. I have invested now $******* for rebuilt transmission.

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car towed to get transmission work done. They said I needed a whole new transmission. The guy got me a slightly used one, my aunt picked up the car when it was done and brought it to me. It broke down again on the way to me. After being stuck for a while, she said it started to drive a little but would only go around 15mph. After calling them back and letting it sit for an entire weekend, I tried to drive it to work and it started to only go about 6mph in spurts. I called again and they told me to take it to another transmission place to have it looked at. I got a diagnostic and sent it back to the original place but no response. I had called and called and they told me to bring it in. I haven’t felt comfortable driving it because of afraid of getting stuck again and I don’t live in the area. I didn’t even want to take it back because they didn’t fix it the first time and got me out of $4400. I asked them to at least freeze the payments until we get this settled but the loaner has still been taking money when the car doesn’t even work. It’s very loud, makes a rattling noise when pressing the gas, has its spurts of going only 5 to 6mph or won’t drive at all. **** is very kind and has been the sweetest through the process but the car work alone is disappointing and frustrating. Especially when I am paying and it’s not fixed.

  Business Response

  Date: 08/31/2023

  Company states that problem has been resolved and customer is happy.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2016 Ford Escape was towed here after it broke down on my daughter while she was on Spring Break. **** called us the next morning and told us that the diagnostic testing was showing we needed a new transmission. **** requested 1100.00 just to take the transmission off and see what was wrong. We paid him the money in good faith believing he was telling us the truth. He called back and gave us a huge list of problems with the transmission and that it would be 6400.00 to fix it. We then found another shop to tow our car to and we were told that it was our fuel pump that was bad and that the transmission was fine. I called **** back to talk to him about it and he was mad. He told me that the other shop was lying an that there was no way my car would make it back to Ohio. We brought it home on Friday. No transmission problem at all. When I called to let him know that he was unwilling to budge from his original statement that our transmission was toast and that he has no idea how we got it home. We are out 1200.00 for him doing absolutely nothing but lying to us that our vehicle needed a new transmission. This is not the only review that I have seen where he has told other customers that one thing was wrong and it wasn't the case at all.

  Business Response

  Date: 05/04/2023

  When the vehicle was towed to our repair facility on April 6, 2023, it did not move under its own power. The customer’s complaint was the vehicle “quit moving”. Transmission Corporation of America, LLC will perform a free road test (if able) and a free computer diagnostic scan at no charge to the customer. After we completed the free diagnosis of a computer scan, as we were unable to road test the vehicle, we determined additional steps were needed to determine the cause of failure with the transmission. We did notate on the Repair Order that the pump was whining and the scanner did have code P008A for low pressure fuel system pressure. We also found the transmission fluid level was correct but the fluid had a burnt odor. 
  We called the customer to advise her of what we found. Due to the fact that the vehicle would not engage any gear, the transmission would need to be removed, dismantled and inspected (RDI) to determine the cause of failure and to determine which parts were broken in the transmission that led to the failure. To complete the RDI of the transmission, we do require a down payment of $1,100.00 plus TN state sales tax of 9.25% for a total of $1,201.75. This down payment will go towards the full cost of the repair and will be deducted from the total. In the event a customer declines the repair, we will put the transmission back together with new gaskets, seals and fluid. The transmission will then be reinstalled in the vehicle the way it came into our shop. On April 6, 2023 the customer made their initial payment toward the down payment in the amount of $776.77. We also obtained the customer’s date of birth as authorization for the RDI of the transmission. A second payment of $300.00 was paid on April 11, 2023. The final payment made towards the RDI in the amount of $100.00 was paid on April 17, 2023. The customer paid a total of $1,176.77 out of the $1,201.75 needed for down payment. We called the customer with the price and parts needed information regarding rebuilding the transmission and the price with labor of a remanufactured unit. The customer declined both options and stated she would send a tow truck to pick up the vehicle from our lot. We reassembled the transmission with new gaskets, seals and fluid. After being reinstalled in the vehicle, the gears engaged and it  was drivable. It is uncommon for the vehicle to run and be drivable, but not unheard of with new fluid being put in the transmission. It does not indicate that there was no issue and also does not indicate it is fixed.

  
  The customer was advised that the down payment is non-refundable. This information was also included on her invoice for the RDI which I have included a copy of and the credit card receipts for her payments. The amount of labor called for to remove and replace the transmission in her 2016 Ford Escape, not including the labor time needed to dismantle and inspect the parts of the transmission is 12.6 hours. Our labor rate is $155.00 per hour, so the amount for labor alone for the removal and replacement of the transmission in her vehicle is $1,953.00 pretax. This also does not include the new gaskets, seals or transmission fluid that was also put in the transmission. We did exactly what we told the customer we were going to do. The customer told us the vehicle broke down and would not move. This was verified upon arrival at our shop. The fact that it was drivable when it was picked up is a bonus to the customer. The fuel pump going out would not cause the vehicle not to move, but rather show issues starting or remaining running. 
  

  
  

• Initial Complaint

  Date:09/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There were 2 dash lights that came on in my truck and the transmission was not acting normal. I took it to this company for assistance. I was told that there were sensors that needed replaced. The manager said he would replace the sensors and that he would check transmission. He said he would not begin any repairs on the transmission without letting me know before hand. I paid for diagnostics and sensors which was over $1200. During the next 3 weeks I would call often and kept getting told it is being worked on. No answers yet. I would be told it would be done on a certain day but that day would come and go with nothing. I then got notification that my account would be charged $153 per week which is over $600 per month which I would have NEVER agreed to. Upon researching that it was discovered that this company had in fact billed for 2 separate services. It was never combined as I was told it would be and my weekly payment would be $53 per week. Transmission Corporation offered no reason for the 2 separate charges. They said it was the finance companies fault and the finance company said it is the shops fault. Needless to say, almost a month in the lights are still on and the transmission is still doing same thing as before. Nothing has changed other than in now out $4548.71. My truck is the same if not worse than before they "worked" on it. Manger says he don't know why things are not fixed and offers no resolution in fixing it either. In my final bill I was charged for things I never authorized. Example is an oil change for $89.99 along with a few other charges no one could offer explanation as to why I was charged this amount when the original problem was never fixed or resolved.

  Business Response

  Date: 10/07/2022

  Business Response /* (1000, 5, 2022/09/22) */ When the vehicle was brought to us and we advised a down payment was needed in order to diagnose the issue with the transmission, you agreed to pay $1,125.28 (with tax) and was advised that the down payment would go toward the total cost of repairs. You advised you needed financing options. We gave options and you were able to get financing through a company we offered. You approved the down payment of $1,125.28. We charged this amount to the financing account with your approval as you had to read and e-sign the documents. You were sent detailed information from the finance company on what you were agreeing to. After we removed, dismantled and inspected the transmission we found a transmission and motor issue. You were advised the remaining balance needed to complete the repair in the amount of $3,423.43. A link was sent to you via text and email to alert you to the additional charge to your financing account. You had to e-sign the documents again at that time in order for the charge to be approved. We also called you and informed you of all of this prior to your approval of the remaining balance being charged. You agreed to the charges. You were not billed for 2 separate services, it was all the same repair. When you came into the office we did explain what happened with the charges and we even contacted the finance company on your behalf to get the issue corrected. We were told that you would need to speak with customer service as once the funds were completed they could no longer speak with us, as you are now their customer. The day you picked up your vehicle we advised that the transmission worked perfect and the manager road tested the vehicle with you and advised there was still work that needed to be completed on the engine. You insisted you needed it back and proceeded to take it against our recommendation not the drive the vehicle with these issues as additional damage could occur. At this time, we would be happy to fix the issue you have with the vehicle. As far as things you were charged for that you never authorized, can you please elaborate? If you total up everything listed on your invoice it totals exactly what you were quoted prior to any charges being processed through the finance company. We have done everything we could to ensure you were a happy customer, we understand that your situation changed and you needed the vehicle back due to moving and we made every attempt to get the vehicle repaired and working properly before you picked it up. You were provided with a Warranty Card for 12 months/12,000 mile warranty. If you are having issues with the vehicle we would need to have it back at our repair shop in order to fix it.

• Initial Complaint

  Date:07/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Transmission Corporation of America in March 2020 for a transmission problem. I was told that my car needed a new transmission. I paid The company over $4000 for a transmission replacement with a new Nissan transmission and got my car back within a few weeks. I took it back at least two times and told them it was shifting odd. They explained that it was normal because "it was a CVT, not an automatic." Within 5 months, the new transmission went out again. I took it back because Transmission Corporation said they warranty parts and labor for 1 year. The car sat there for over 3 months but was eventually fixed with another replacement transmission. Within 6 months, the second transmission went out again. The car was towed back to the company on May 23, 2021 and I waited a few weeks to hear back the diagnosis. The company began avoiding my calls or leaving me on-hold for exceedingly long times until I was forced to hang up (I have several instances of being on hold for over 1 hour). My car has been at their shop for over a year and I cannot get anyone to return my repeated calls. I have attempted to call the owner of the company at least three times. I have been forced to buy a car to replace this one because of the delay in service. I fear that my car's condition is further being deteriorated sitting in their lot. My desired outcome is that Transmission Corporation either replace the transmission with a new one or refund the monies that I paid for their services.

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 7, 2022/08/03) */ We are currently working on getting the repairs completed on this vehicle. Consumer Response /* (3000, 9, 2022/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not see any indications that Transmission Corporation of America's vague and weak response to my claim has any more sustenance than it did in March 2022 when they told me the repairs would be completed in 2 or 3 weeks. As of the day that this vague and weak response was written, my car was still double parked in their lot where it has been for the last 15 months and I believe this is another empty promise. To add some additional context to how patient and willing to work with this company on this matter, I went to Transmission Corporation on March 14, 2022 and was able to personally speak to the General Manager of the shop because he told me that he could help me possibly get refunded for the costs of my repairs. When I arrived, he told me that there was good news and that there had been a class action lawsuit with Nissan that would entitle me to getting my repairs refunded by the manufacturer due to faulty transmissions in my particular model and that the claim window was open through the end of June 2022. I expressed interest in filing this claim but explained that the company never gave me a receipt for my original transmission replacement. The Gen. Manager explained that there had been some theft and embezzlement recently within their company and that my account records were not accessible in the computer that it was stored on. He told me I was welcome to search through the filing cabinets to try to find my records. I searched all of their hard files for over 45 minutes and found no sign of my repair. The General Manager then made me a new receipt and used his personal cell phone to log onto a class-action lawsuit website to file a claim with this receipt. After waiting until after the claim window period closed and nothing coming out of this class-action claim, I assume I was fooled by this and it was yet another way to buy more time. I have very little hope that this issue will be remedied by the Transmission Corporation of America. I do have hope that my story can help other from being taken for outrageous transmission repairs that have no longevity and that they do not stand behind their warranty. I am a single mother of three children and this situation has presented an enormous financial hardship for me by A). Having perpetual transmission troubles that leave me out of my primary means of transportation. And B). Having to buy another vehicle because I cannot get warranty coverage from Transmission Corporation of America or a straightforward answer on my cars condition and completion date. I am way beyond dissatisfied with this company that prides itself with being the "Top-rated" transmisssion company in town. Business Response /* (4000, 11, 2022/08/15) */ We have left the customer additional information regarding their vehicle, including the fact that the new transmission has been installed. At this time, we have an appointment for programming at the dealership. We will contact the customer again, once this has been completed. Consumer Response /* (4200, 13, 2022/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have confirmed that my car is finally being worked on after 455 days of sitting on the Transmission Corporation of America lot awaiting service. Before I accept any resolution to this complaint, I would like to request the following information to be provided to me: 1). When will my car be competed and ready for pickup? If an exact date cannot be provided, I would like an estimated completion date; 2). I would like to request all documentation regarding this repair to be provided to me, including my receipt, warranty information, and a detailed list of repairs completed; 3). Will my car be returned to me in a cleaned condition? After stopping by the store to verify that my car is being worked on, I quickly noticed that it was absolutely filthy from sitting under a billboard sign in the T.C.O.A lot for over 400 days. The car was not in that condition when it was dropped off and it should be returned to me in a cleaned condition. Business Response /* (1000, 20, 2022/08/22) */ We have contacted the customer directly and advised status of repairs. The vehicle is currently at the dealership for programming. We have advised the customer it is ready for pickup. We are contacting her to let her know.