ComplaintsforJewelry Television

• Initial Complaint

  12/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I returned an item to JTV and their system is incorrect on the amounts. I have tried numerous times to speak to JTV but have been unsuccessful communicating. I have supplied screen shots and asked for proof of what I am being told from JTV. The original amount charged to affirm was including brilliant cash reward of $35 and was returned to my account by JTV but remains on my balance with affirm.

  

  Business response

  01/09/2023

  Business Response /* (1000, 5, 2022/12/22) */ On November 11, 2022, placed online order . This order was placed utilizing $35 of Brilliant Cash available on the account. The balance of $207.99 was paid for using Affirm. Beginning on November 27, 2022, spoke with several representatives to advise us that she did not believe her Brilliant Cash had been used and that the full order amount had been charged to the Affirm account. Ms. Hamilton's concerns were forwarded to management, and we were able to confirm that an inadvertent system error had caused the full amount of $242.99 to be authorized by Affirm. We were able to have the error corrected and the $35 removed from Affirm account. We spoke with and were able to confirm that the amount had been removed. We sincerely apologize for any inconvenience and thank for bringing this error to our attention so that we could address and correct the system error. We appreciate business and look forward to remaining her choice for beautiful jewelry and gemstones.

• Initial Complaint

  10/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello, I called the business today after looking at my credit card statement and realized I never received a refund on 2 of my returns. I spoke someone in customer service, was the rudest customer service person I've ever spoken with. . After I told her what happened with there was NEVER an apology given to me, NOTHING! She indicated they couldn't verify my billing address in there system since I didn't place the order with a rep. I advised we recently relocated and the information was updated on my account online, which they should be able to see in there system! I advised I verified my physical address, and I had 5 post office boxes while I lived in Georgia and couldn't remember the address I gave the business when I opened my account. She refused to help me further even though I verified my physical address!

  

  Business response

  11/27/2022

  Business Response /* (1000, 5, 2022/11/03) */ On October 24, 2022, called in to inquire about two items she stated that she had returned.spoke with one of our representatives as well as a supervisor who was unable to verify her billing address in our system. We sincerely apologize that additional steps were not taken during this interaction in order to verify account through other means. We have reached out to and verified her information, updated her account, and provided a partial refund on a recent order with our apologies. Our goal is for our customers to be completely satisfied with their shopping experience. We are very sorry that this situation arose and hope to remain first choice for beautiful jewelry and gemstones.

• Initial Complaint

  10/21/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed Order #177247730 on Sept 17th with JTV Item was shipped via UPS tracking #on Sept 18th It has been one month since I placed this order, and still have not received shipment. Every time I check the tracking information for an update, there is nothing other than "label created" and then scanned in Chicago on Sept 22. That is unusual, since every other item I have ever had shipped from UPS (or elsewhere) shows all the tracking details. It appears the item has gone missing. I have emailed JTV several times to look into this, and never received an answer back. I went on live chat, and was told nothing other than "we will get back to you". I want a full refund, or the item reshipped to me.

  

  Business response

  11/15/2022

  Business Response /* (1000, 5, 2022/10/25) */ On September 17, 2022,. placed online order 177247730 for ISH110-9 a 2ct lab created blue sapphire and 0.5ctw white topaz ring. According to UPS tracking, this order shipped out on September 18, 2022, and was assigned Canada Post tracking number. According to Canada Post tracking, the item was never received by Canada Post. On October 20, 2022, Ms. contacted us via online chat to inform us that she had not received her package. That same day one of our resolution specialists called Ms. to advise that we would have a replacement shipped to her as the tracking did not show any additional movement. We were unable to locate any other communication from Ms. and apologize if we did not receive her emails. We also strive to promptly respond to all emails and apologize that did not occur in this case. A no cost replacement order was placed on October 20, 2022, and shipped out on October 21, 2022. According to UPS tracking, the package is enroute as of October 25, 2022. Our goal is for our customers to be completely satisfied with their shopping experience. We are sorry that this situation arose and hope to remain Ms. choice for beautiful jewelry and gemstones. Consumer Response /* (2000, 7, 2022/10/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this response, and look forward to this finally being resolved.

• Initial Complaint

  09/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  September, 2022 and I got the wrong order and JTV refuses to refund my money Total is $20.80. Each and everytime that I have called JTV to get my money back they have lied to me.

  

  Business response

  10/13/2022

  Business Response /* (1000, 5, 2022/09/22) */ On August 28, 2022, order 176854920 was placed through our automated ordering system for DOCK200-9, a Bella Luce(r) set of three rings and BMC711-9, a Bella Luce(r) set including a ring and a pair of earrings. According to USPS tracking, the order was shipped out on August 29, 2022, and delivered on August 31, 2022. On August 29, 2022, Ms. contacted on of our representatives and stated that she did not order the set of three rings and the wrong item had been ordered. Ms. returned the items, and three refunds were issued equaling the total amount Ms. was charged for order . Ms. has called on several occasions to inquire about the refunds and has been told the refunds have been issued. We have emailed the refund details to Ms. , as well as offered to provide her with any transaction details needed to confirm the refunds. We apologize for any confusion regarding Ms. order and any delays in Ms. refunds. In an effort to go above and beyond, we have also issued a refund on Ms. most recent purchase as a onetime courtesy. Our goal is for our customers to be completely satisfied with their shopping experience. We apologize this issue has arisen and hope Ms. Johnson will allow us another opportunity to serve her.

• Initial Complaint

  09/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order with JTV for a bracelet on 8/21/22. The order was processed, sent certified mail and received by my local post office a few days later. The item was returned to sender JTV on 8/25/22 as undeliverable by the Postmaster. It has been two weeks now and JTV refuses to acknowledge receipt of the item and provide a refund. The amount is $1,349.34. I have contacted senior representatives and they continue to give me the runaround.

  

  Business response

  10/05/2022

  Business Response /* (1000, 5, 2022/09/16) */ On August 21, 2022, Ms. placed online order 176710524 for MOJ545 a Moissanite Fire(r) bracelet. According to USPS tracking the package was shipped on August 22, 2022. On August 25, 2022, the package was refused by Ms. . Unfortunately, if a package is refused, it is no longer covered under JTV insurance and has no available tracking beyond the date the package is refused. We highly recommend that our customers use one of the return options listed on the invoice in their package instead of refusing packages. Refused packages are typically treated with a lower priority by USPS and therefore have an extended shipping timeframe. We have reached out to USPS and contacted Ms. to inform her of the information USPS provided us regarding her package. We will continue to check for any additional information and will refund the order promptly when it is received. We have also filed a claim as well as initiated a Find Missing Mail Search with USPS. We will contact Ms. if the package is received or if we have updated information regarding the claim. Our goal is for our customers to be completely satisfied with their shopping experience. We sincerely apologize that we are unable to do more in this case and hope to remain Ms. choice for beautiful jewelry and gemstones.

• Initial Complaint

  08/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  HELLO, on 08/07/22 I place an order and was immediately canceled by the CHAT service from JTV. Order #XXXXXXXXX Order Details Total $1,777.86 Because was the wrong item. The cancelation was confirmed. in the evening I reviewed the order and the status was canceled. I just received an email from JTV that the order was shipped. this is a fraudulent form of pushing Sales. I have been talking with them all day long and I cannot get a hold of a supervisor that could cancel this fraud sale, and now the canceled item is shipped. Therefore I request your help to investigate what is happening because this is the second time that JTV does this to me and other customers. This is a way to push you to buy something, they will give you a lot of problems if you try to return it

  

  Business response

  09/19/2022

  Business Response /* (1000, 5, 2022/08/16) */ On August 6, 2022, Ms. placed online order 176361362 for DOD845-7 a 10K white gold diamond tennis bracelet, for a total of $1,777.86. The order was shipped out on August 8, 2022, and delivered on August 11, 2022. According to USPS tracking information, the package was signed for at the time of delivery. On August 8, 2022, at 5:42PM Ms. utilized our online chat feature and contacted one of our representatives stating that order 176361362 should already be cancelled and requesting the representative to cancel the order. The agent was unable to cancel the order and informed Ms. that she would contact a supervisor to see if it was possible to cancel the order. Pursuant to JTV's Terms and Conditions available at jtv.com/help/terms that Ms. agreed to when she placed her order, orders that have already entered the fulfillment process can no longer be cancelled. Unfortunately, Ms. order had already entered or completed the fulfillment process at the time of her chat interaction and therefore could no longer be cancelled. We do not show any record that Ms. contacted JTV prior to the chat interaction regarding this order. It is JTV's policy to always process all cancellation requests up until the order has entered the fulfillment process, but unfortunately, Ms. order could no longer be cancelled at the time of the chat interaction. However, as a courtesy, we have reached out to Ms. and offered to send her a UPS label to return the item for a full refund, including any shipping costs. Our goal is for our customers to be completely satisfied with their shopping experience. We sincerely apologize that Ms. did not have a fully satisfactory experience and look forward to remaining Ms. choice for beautiful jewelry and gemstones. Consumer Response /* (3000, 7, 2022/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This information is not accurate. Order was placed in error and cancelled immediately They shipped the package without my authorization, they charged my card with a purchase that was cancelled in seconds. This is false information and what they are doing is obligated a customer to accept a purchase not requested. It is a false sales. They do this always so I want a real resolution, not words that mean anything Business Response /* (4000, 9, 2022/08/23) */ We sincerely apologize that Order 176361362 was unable to be cancelled. The information provided in our response related to this order is accurate based on the records we have available. It is JTV's policy to always promptly process all cancellation requests in accordance with JTV's Terms and Conditions. If an order is cancelled, then the payment authorization hold is reversed, and the order can no longer ship out. Regrettably, in this case, our records reflect this order could not be cancelled due to it already having entered the fulfillment process at the time of the first cancellation request we have a record of. We are sincerely sorry that Ms. order could not be cancelled in this case. As a courtesy and in accordance with Ms. requested desired resolution, we will be happy to fully refund this order, including any shipping costs. We have contacted Ms. to advise her of this and have mailed her a return label to mail the item back to JTV at no cost to her.

• Initial Complaint

  08/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 29 I placed an order with JTV a few hours later they announced a promotion they were having. This has happened numerous times and Heather from customer service requested that the next time I had a problem to speak to her directly. Since the staff at JTV won't allow me to contact her I need to please ask BBB to step in to help. I could have simply reordered the items and return one of the orders but I did not think I would have another issue that could not be easily resolved. If JTV would like me to return all items for a full refund and take me business to another vender I have no problem with doing that, just please try to be honest with me?

  

  Business response

  08/26/2022

  Business Response /* (1000, 5, 2022/08/12) */ On July 28, 2022, at 11:04 PM Ms. placed online order 176147153. After placing the order Ms. saw that a Brilliant Cash promotion had began on July 29, 2022, with an offer to earn up to $25 Brilliant Cash for qualifying orders. On August 1, 2022, Ms. called and spoke with representatives who explained that unfortunately, the Brilliant Cash promotion cannot be added to an order that has already been placed. Ms. then requested to speak with a particular representative, who had assisted her previously. Unfortunately, this individual was not available, so a message was sent requesting the agent call Ms. back. Later in the day on August 1, 2022, the representative called Ms. back as requested and left a message advised her that we are unable to apply the Brilliant Cash promotion to an order that has already been placed but would be happy to speak with Ms. further if needed. Ms. called again the same day requesting to speak with this representative. Unfortunately, the agent she spoke with was unable to transfer the call and stated they would again send a message. Unfortunately, the representative Ms. was trying to reach was out of the office for the next few days. A return call was made upon her return on August 4, 2022, and again a message was left. The representative also followed up with an email to Ms. to determine the best time to call back, which Ms. has responded to. We have offered Ms. possible resolutions and apologize that the representatives she spoke with initially did not offer alternative resolution options to the Brilliant Cash promotion as a courtesy. Our goal is for our customers to be completely satisfied with their shopping experience. We apologize this issue has arisen and hope Ms. will allow us another opportunity to serve her.

• Initial Complaint

  07/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Also requested, a seperate list of order refunds issued, date and reference to trace back to my bank account. This is my FINAL communication with JTV. See original letter July 6th, nothing has changed except locking me out of my JTV account July 6th. My reconciliation of my JTV account status at July 28 2022 is as follows: Orders I've kept SECOND request for total outstanding! 175340066 Moon Pendant Paid in full BEFORE access denied to account 175278200 Amber Earrings 175378072 Starburst 28" 175426781 cross bracelets The following orders were won on auction and/or purchased on quick buy when my account was restricted due to reaching credit limit of $1,500 on stretch pay. NOTE shipping cost of $14.99 on auction items. 175275301 1938 ring Paid Auction 175275302 Amber Ring Paid Auction 175297624 Bali pendant Paid Refund Outstanding 175328737 Moissanite Ring- Paid Returned Refund Outstanding 175218241 Rose Gold over Silver Opal/Garnet Ring Ordered by phone JUNE 15th PAID WHEN ORDERED NEVER REVEIVED! Refund Outstanding THE above are the sum total of orders received and in my possession! ALL other orders, as stated in my original correspondence, have either been received and picked up by UPS for return, dropped in Canada Post Box after UPS refused the last 6 pkgs or never received, OR somewhere in between! IF I receive any "outstanding orders" (no idea what they are, no account access) rest assured I will return on the same day received as once I receive balance for items listed above, they will be paid in full and I will be FREE of JTV and their shady excuses!

  

  Business response

  08/31/2022

  Business Response /* (1000, 9, 2022/08/09) */ On June 15, 2022, Ms. ******* called and spoke with an agent who set up an account and placed an order for Ms. *******. On June 16, 2022, Ms. ******* set up an online account and began placing orders via JTV.com. Beginning on June 27, 2022, Ms. ******* contacted JTV several times via phone and email to discuss her JTV shipments. Ms. ******* expressed dissatisfaction with JTV's method of shipment and requested a different carrier be used to ship her packages. Unfortunately, we are not able to alter our shipment methods for individual customers. Once an order is placed, the item is pulled from inventory and packed for shipment. Generally, our Canadian shipments get shipped via UPS World Wide Economy. These packages are shipped to a UPS facility where they are tendered to USPS. The USPS then tenders the shipment to Canada Post for final delivery. Duties and fees are due upon importation into Canada. While we were investigating the tracking information related to Ms. *******'s orders, Ms. ******* forwarded emails to us showing that she was refusing several of the packages at the Canadian border and yet was still placing new orders daily. In order to more efficiently investigate and address Ms. *******'s concerns, we closed Ms. *******'s account and informed her we had done so. As requested, we have communicated the available tracking information associated with Ms. *******'s packages to her. Ms. ******* has communicated that she refused several packages at the border as well as returning several packages. We are monitoring the tracking information we have and will refund her orders as we receive the packages back to our facility. Consumer Response /* (3000, 11, 2022/08/12) */ When I placed my first telephone order with JTV on June 15th, I was advised my order would be shipped via USPS which, incidentally, I have never received! Subsequently, requests to ship via USPS were declined by JTV in favor of UPS. As broker, UPS represents the customer at customs which entitles them to charge customer exorbitant Brokerage fees. Duties and taxes must also be paid to broker before goods can be released for delivery. If the customer then wishes to return the order an application must be made to Canada Customs for a refund! Brokerage fees are NOT refundable! I exercised my right to refuse UPS as my broker Ergo orders sat in UPS facility until they got released to Canada Post for delivery. Some orders were then refused by UPS at border and returned to sender, some were relinquised by UPS to Canada Post, in which case the orders came directly to my postal address and were subsequently returned utilizing the return label provided by JTV in every Order. JTV have been advised on multiple ocassions of the orders I have received and kept and I have requested a bill for balance outstanding on these orders. I will not authorize payments for orders never received, returned using JTV LABEL or "somewhere in transit". JTV account was closed on July 6th, the last orders I received were returned via Canada Post on July 27th and August 3rd respectively. As of this date, August 9th, I have not received any orders nor do I expect to receive any. Aside from the items I have received and kept, I owe JTV NOTHING. There are however, outstanding refunds due to me from JTV on orders returned or never received. Business Response /* (4000, 13, 2022/08/19) */ Currently our Canadian shipments are shipped via UPS World Wide Economy. Unfortunately, we are not able to alter our shipment methods for individual customers. When Ms. selected to utilize StretchPayTM she authorized all associated payments in the order(s). This authorization cannot be rescinded after the purchase has been completed. We apologize for any inconvenience Ms. has experienced and, in an effort, to go above and beyond and prevent any further charges, we have fully refunded all the orders on Ms. account with outstanding StretchPayTM payments including shipping. We will continue to refund any other orders as we receive them back to our facility.

• Initial Complaint

  05/24/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  JTV will not honor my purchase. They must have had bad programing that did not indicate on my purchase that it did not qualify for a 15% discount.

  

  Business response

  06/24/2022

  Business Response /* (1000, 5, 2022/06/03) */ On May 20, 2022, contacted our live chat team due to a discount not applying while attempting to place an order. The chat agent informed r that the "Clearance" items did not qualify for the discount in question and shared a screen shot of the discount's terms and conditions with . On June 2, 2022, one of our representatives was able to contact r to assist her in placing the order and adding the discount as a one-time courtesy. We apologize for any inconvenience and look forward to remaining source for beautiful jewelry and gemstones.

• Initial Complaint

  05/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I discovered jtv in January 2022. I ordered my first ring in February. It cost around $25 and thought it was a good way to try the company. They say constantly A. Alll orders are shipped In 8-10 hours. Which is a lie. B. They say you'll receive order within 3-5 business days which is also a lie. I received said ring about 10 days later. I was upset but seeing the ring I decided to keep it. I knew it was "fake" and that it was a "coated metal " so I treated it rather delicately. I've worn it approx 10 times for a a couple hours each time. On about the 4th wear I noticed a stone missing and was heart broken. I can no longer wear the ring. When contacting customer service they asked if I purchased the protection plan. I don't think I should have to purchase a protection plan for "quality jewelry" when the plan costs half the price of the ring. So that ring hit the trash can. In early may jtv featured "Vanna k" designer jewelry. My now ex bf ordered a beautiful Vanna k piece featured on their show and GUARANTEED it would arrive before mothers day. (9 days later) he ordered ring for me. 5 days later it hadn't even SHIPPED. I tried to find out why and customer service was not only RUDE but would give me no info on the ring! I finally received it 4 days AFTER mother's day and it wasn't even in the box!!!! Just rolling around in the mailer and it also did not come with a return label!! I tossed it behind my dresser I was so mad and that's where it sits to this day. The same night I ordered my now ex a $140 pair of earrings. When they fibally arrived ,they neither came with a return label. I found one from another purchase and threw it on the BOX (also weird) and took it to the post office to return. So I could get a tracking slip in preparation for the EXCUSES to come from jtv. Tried to return another pair of earrings I wqs also very disappointed with and they didn't come with return slip either! They deduct $6.99 for their "free return". Ive also been overcharged

  

  Business response

  06/15/2022

  Business Response /* (1000, 5, 2022/05/20) */ On January 11, 2022, Ms. placed online order 171437809 for DOCGS4-9, a Bella Luce(r) EsoticaTM 4.95ctw neon apatite and white diamond simulants rhodium over sterling silver ring. Consistent with this ring's description, the ring's primary metal is sterling silver, and this sterling silver is finished with rhodium electroplating. JTV always strives to ship products as soon as possible after an order is placed. Accordingly, this order was promptly shipped out on January 12, 2022. Once the shipment leaves JTV's facilities, the carrier takes full control over the shipment, although JTV always attempts to provide accurate and reasonable estimations as to when delivery will occur. Unfortunately, due to the age of the order, USPS tracking information is no longer available for this shipment, so we are unable to confirm the exact date this ring was delivered. On May 3, 2022, Ms. contacted our chat team about a ring she received as gift. Unfortunately, in order to ensure the privacy of our customers, JTV's policies preclude us from looking up information on an account holder's orders and providing that information to a third party unless the account holder contacts us and gives us permission to do so. In accordance with these policies, the chat representative advised Ms. that we would need to be contacted by the account holder before we could disclose the account holder's order information to her. At this same time, we did address Ms. concern about a broken ring, and we advised her that we could offer her a courtesy repair on the ring. Also, on May 3, 2022, Ms. placed online order 174317518 for BLV477, blue cubic zirconia rhodium over sterling silver men's earrings 1.28ctw. These earrings were promptly shipped out on May 4, 2022. According to USPS tracking information, this order arrived at its delivery address three days later on May 7, 2022. JTV's Shipping Policy available at jtv.com/help/shipping states that, "Under standard shipping, most orders will normally be shipped within approximately 1-5 business days, and time in transit is usually 1 to 5 business days." JTV's Return Policy available at jtv.com/help/returns states that, "A charge of $6.99 will be deducted from your return credit amount." We were unable to locate any orders on Ms. account that did not ship out from JTV's facility within 48 hours of the order being placed and that were ultimately delivered by the carrier within six days of the order being placed. We sincerely apologize for any negative interactions that Ms. may have had with our Customer Care Team as it is always our goal to provide helpful and courteous service. If a return label cannot be located, we are always happy to send a replacement via mail or email. Correspondingly, if Ms. ever needs a return label, she is always welcome to contact us to request a return label, which we will promptly provide to her. We are happy to help address any unresolved issues that Ms. has. She may give us a call anytime at 1-800-619-3000. Our goal is for our customers to be completely satisfied with their shopping experience. We sincerely apologize that Ms. experience has been unsatisfactory and hope she will give us another opportunity. Consumer Response /* (3000, 7, 2022/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did NOT ship the ring within 48 hours and even if it DID that's still not the 8-10 hours as they constantly spout on their TV program. The ring was ordered on April 30th. I watched the money be removed from my bank account within seconds. It did not ship until a call from me, (they say they can't give me info even though the ring was being shipped TO me at MY address) AND a call from the cardholder who the customer rep told "the item is still going through inspection process". That was on the following WEDNESDAY may 3, 2021 and we received notice of it being shipped within an hour of my BF's call. That's 5 days from time of purchase. If they snap pictures of qll this I'd certainly like to see them. I received the ring 6 days LATER. On May 7 9, 2021. That's 11 days. Not before mothers day as promised and again, the ring and box were inside mailer but ring wasn't in the box.some 4 day inspection! I opened it in front of my landlord. As for the earrings for my bf that I returned over a week ago, jtv says they issued a refund but there is no date as to WHEN they issued it and I sure have NOT received it. You know, no one is perfect and we all make mistakes. BUT, when a company CONSTANTLY TOUTS a. "Your order will be on the way to your house TODAY. WITHIN 8-10 HOURS OF UR ORDER" B. "You'll have your order in 3-5 business days!" C. "WE offer free returns." All lies. As for the junk jewelry I purchased and was expected to pay for a protection plan that cost half as much as the pieces? They went in the trash where this Vanna k ring is also going to end up. Not because it's not pretty. Not what I expected but pretty none the less. But THIS experience has made me dislike the piece so much I refuse to wear it. Lesson learned and I should have known better. I definitely do now. I'd like my refund for the gents earrings as they were over $100, and after that I will GLADLY close my jtv account. Since this complaint was filed I received yet another ring my bf ordered trying to make amends, and a stone has already fallen out of the band. I work as a manager of a very busy 4 star restaurant and I've already had 2 of my customers make pretty hefty purchases from jtv after I spoke so highly of them and they'd complimented on one piece I'd ordered. The neon apatite ring that was my first purchase. That was the first piece that had a stone fall out. This is pointless. They're going to continue to lie and its just going to make me more upset. I believe in HONESTLY AND PERSONAL ACCOUNTABILITY. Too bad jtv does not. Do we know why my Vanna k ring went on hiatus to Ohio on its way from Knoxville to Maine? Because I grew up between here and Alabama and as many times as I've flown and driven back and forth, between the 2, I've never been to Ohio. The excuses are disgusting and they need to stop OFFERING THINGS THAT DONT EXIST as their main sales pitch!!! Another life lesson learned. Just thankful I never spent my money on anything more expensive than the earrings, and as a disabled retiree that refund sure would be appreciated. Once received I'll delete my account and you'll never hear from me again. should be ashamed for even being affiliated. Extremely upset and qs stated feel like I've been "scammed". I already chalked the offpark earrings off as a LOSS. Copies of the photos jtv says backs their claim would be appreciated. Not that it matters now. Their heartfelt apology was also a classy gesture. Not! The last time I spoke with their customer service dept I was spoken to very snidely and in a condescending tone. I have no intentions of ever calling or shopping with them again. They've also over charged me TWICE that kve caught so far, by not billing the same amount to my card as the items were being advertised for on the live broadcast I ordered it FROM. I've seen that other customers have also had this problem. Hosts read comments off fb live, and I've heard the hosts say many times "oh Mary jo says the ring for $25 is still billing at 50" or whatever. Then hosts hollers at camera "its ok Mary jo they say they'll adjust it for you". Again..... why? Ugh. More frustrated with this then when I tried to get it resolved originally.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩