Complaints

This profile includes complaints for Jewelry Television's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jewelry Television

  9600 Parkside Dr Knoxville, TN 37922-2201

  
• 

  Jewelry Television

  190 Hayfield Rd Knoxville, TN 37922-2342

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This JTV airs on TV & for one thing says false information about when returning an item because they say u get your full purchase price or stretch pay but don't tell u that they take 6.99 out of that when u return an item .... they also send jewerly that is previously on air & touched by the host/hostesses which is very unhygienic...... I am not the only one who noticed this either. I have addressed these concerns with them several times & nothing has been done. I would like full compensation for all the return charges that they have taken out of my returns

  

  Business Response

  Date: 01/22/2024

  We appreciate Ms. ****** feedback and are sorry to hear that her recent experiences were not positive ones. We have reached out to Ms. **** to advise her that we have refunded her shipping on a recent order as a courtesy as we have done on multiple occasions in the past.
  
  Items that are returned to stock for any reason are to be inspected prior to being added into inventory. We are glad to assist Ms. with any issues she has with her items and facilitate returns if necessary.
  
  All of our return and shipping policies can be found on , links provided below, and our representatives are happy to assist with any questions if Ms. **** needs to call in, email or use our Live Chat feature.
  
  We truly appreciate Ms. **** sharing her feedback with us and hope to remain her first choice for beautiful jewelry and gemstones.

  

  Business Response

  Date: 01/26/2024

  We appreciate Ms. ****** feedback and have set up a time with her to discuss her concerns and address any issues. We want Ms. **** to know that her concerns have been relayed to most appropriate personnel for consideration as we pursue continuous improvement moving forward. We sincerely appreciate that she took time to share her concerns with us. 

  Customer Answer

  Date: 02/05/2024

  I have added my communication with them.

• Initial Complaint

  Date:01/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 jewelry items-order#186868986 on 12-14-2023 from JTV. I paid for 2 day mail delivery. After 16 days never received my products. It is now 12-30-23. Never heard from JTV at all about why my shipment did not arrive. Called and asked for a refund. They said they could not do that. I had to file a claim form. Now I have to wait another 7 to 10 days to get the claim form in the mail. Only God knows how long this whole process is going to take before I receive a refund. This process is absurd. I’ve been president of a company for 42 years; never seen anything like this from any other company in my life. I will NEVER, NEVER, NEVER, do business with JTV again. A waist of time and money. Customers beware when ordering from JTV. Don’t do it! You will regret it!

  

  Business Response

  Date: 01/11/2024

  On December 14, 2023, Mr. ****** placed online order 186868986 for three Moda Al Mossimo® items with second business day expedited shipping. According to USPS tracking, the package shipped out on December 16, 2023, and as of December 20, 2023, is still in transit.
  According to our records, Mr. ****** called on December 21, 2023, to inquire why he had not received the package. At that time, USPS tracking showed as of December 20, 2023 “In Transit, Arriving Late. Your package will arrive later than expected but is still on its way.” At this time the representative advised Mr. ****** that we can file a claim if USPS tracking shows no additional movement for 10 days and did refund Mr. ****** for the expedited shipping charges. Mr. ****** did contact us on two more occasions to check on the status and offer additional information he was given by a USPS representative regarding the current location of his package based on tracking. The representatives advised that we would file a claim if the package showed no additional movement after 10 days.
  On December 30, 2023, Mr. ****** contacted us again to inform us that he had still not received his package. The representative confirmed that there was no further movement on the USPS tracking and filed a claim on Mr. ******** behalf.
  Once a claim is filed, our Consumer Protection Department sends a claim form to the customer.  The customer signs and returns the claim form to JTV following the instructions on the form.  Upon receipt and successful review of the claim form, a refund is issued, or a new item is sent out based on the customer’s wishes and inventory.
  Although we have not yet received the signed claim forms, we contacted Mr. ****** and have issued a courtesy refund per his request. We appreciate Mr. ******** patience and understanding and hope that he will afford us another opportunity to serve him. 

  Customer Answer

  Date: 01/11/2024

  
  Complaint: ********
  
  I am rejecting this response because: They said they had issued a refund: This is not true; My Black Card ending in **** does not reflect any refund on all 3 products I originally ordered… Today, 1-11-2024, I just checked with my credit card company and they show no such refund on all 3 products I originally ordered. Nearly one month has elapsed since the order was originally placed and still no refund. I rate this company an “F” in their business practices.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 01/12/2024

  We have emailed Mr. ****** with the refund details for order 186868986 as well as the contact information for our Consumer Protection department for any additional transaction details Mr. ****** may want.  
  Once a refund is issued, it may take up to 48 hours for the refund to reflect with the card issuer. The card issuer may also have additional hold periods for refunded funds. We are happy to provide any additional details or assistance Mr. may need. 

• Initial Complaint

  Date:12/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never completed my order yet the company took the complete amount off of my card. After the money disappeared off the card, I checked for an order, as I was confused why the money left my card. No order was there, so I called to see what happened and the phone rep asked for the order number, I tried to explain there was no order to give a number for. So they took the money before authorization for an order was ever completed. So no order, no money, a complete scam and rip off When I went back to the shopping bag at first the items were there, then they were gone, but no order was ever completed. Maybe the items sold out but JTV. Should have never removed the money as I never completed the order Maybe the money will return, but it never should have left in the first place.

  

  Business Response

  Date: 01/05/2024

  We have been unable to locate any record of recent orders associated with Ms. ********* information. We have attempted to contact Ms. ******* via telephone as well as email for additional details and have been unable to reach her. It is JTV’s policy to not charge a method of payment until a customer fully completes the order process and places an order. If Ms. ******* still requires assistance, our Consumer Protection department can be reached at 1-800-931-7001, Monday - Friday from 8am to 6pm EST to address any remaining questions or concerns.
  
  Our goal is for our customers to be completely satisfied with their shopping experience and hope to remain ********* first choice for beautiful jewelry and gemstones. 

• Initial Complaint

  Date:12/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6 pair of earrings the earrings became almost 60 dollars cheaper per pair asked for and adjustment and they denied because it was past 30 days I asked if I sent the order back and reordered what will happen I was told it was a 3%restocking fee total..I reordered the earrings at the cheaper price and sent the original order back that was still in its original packaging….I was giving misinformation and they are charging 40a pair to put back in stock 240$ is highway robbery almost like a scam..I would like to see this resolved and I will never order from them again as I have been a long time customer..

  

  Business Response

  Date: 12/21/2023

  On September 19, 2023, Ms. ****** placed online order 185020830 for six units of item DOM552, 14K yellow gold cherub hoop earrings. On December 5, 2023, Ms. ****** spoke to one of our representatives to ask if we could price match her order from September to the current price.
  
  As a courtesy, JTV will occasionally price match for a short period of time after a purchase is made. Due to the time that had elapsed in this case, the representative explained to Ms. ****** that we would not be able to price match her order. Ms. ****** stated that she might reorder the items and just return her order from September. The representative informed Ms. ****** that any items returned to JTV beyond the 30-day return time frame would be subject to a 30% restocking fee. During this call, Ms. ****** repeated that she felt the price difference would be greater than the 30% restocking fee and may decide to return her order, regardless of the restocking fee, and repurchase the items.
  
  We do apologize that the agent misspoke concerning the percentage of the restocking fee. As listed in our Returns Policy available at jtv.com/returns, “In JTV’s discretion, items received within 31-90 days of the day of customer’s receipt may be accepted and, if accepted, will be subject to a 25% restocking fee. We are unable to accept or process any returns received by us after 90 days from the date of customer’s original receipt of the item”.
  
  Ms. ****** did return her order 185020830 and a 25% restocking fee was assessed on her return. We apologize for any confusion regarding the restocking fee. We are sorry that Ms. ****** was not satisfied with her experience, however, this refund was processed according to JTV policies and procedures and was assessed at a smaller percentage than what was discussed in the interaction with our representative.
  
  Our goal is for our customers to be completely satisfied with their shopping experience.  We appreciate Ms. ******** feedback and hope to remain Ms. ******** first choice for beautiful jewelry and gemstones.

  Customer Answer

  Date: 12/27/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  For my return that I tried to have stopped they credited me back only 337.66 when I paid a a lil over 900.they kept well over the 30% which should of been about 220$ and with them stating that it’s a 25%restocking fee and not 30 it should be less than that..this company is cheating me out of 600 dollars for items that was never even taken out of the package I would like a full refund and to end all ties with doing business with this company
  
  Sincerely,
  
  ******* ******

  
  

  

  Business Response

  Date: 01/01/2024

  We have attempted to contact Ms. ****** to go over the details of her refund and have been unable to reach her via the telephone number on her account. We have also sent Ms. ****** an email with the details and offering Ms. ****** a suggested resolution. We are happy to assist with any additional questions or concerns Ms. ****** may have regarding her order. 

• Initial Complaint

  Date:11/14/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12, while purchasing a very expensive ring from JTV, I signed up for their credit card in order to take advantage of the 20 percent discount given to those who signed up for an account. The order number was 183698002 and the cost of the item, a ring, was over $2,700. After almost two months, I was told that the item I ordered was not in stock and that my order would be cancelled. I called customer service, and the person I spoke with assured me that I could apply the 20 percent discount to a future purchase since this purchase was cancelled. She said that all I would have to do is call to place the order. So I attempted today (Nov. 13) to place an order and was told I could not redeem the 20 percent discount. Instead, they offered $30 off $100. Considering the ring I was planning to purchase this time was over $800, that is a huge discrepancy regarding the discount I would receive (almost $140). I explained that the customer service person I spoke with previously assured me I could use the 20 percent discount on a future purchase, but they would do honor this commitment. I would never have signed up for this credit card had I known that I would not be getting the discount that was promised for signing up.

  

  Business Response

  Date: 11/24/2023

  On November 13, 2023, Mr. ******** spoke with one of our representatives and inquired about a promotion to get 20% off his order that had been available back in July. The representative informed Mr. ******** of the promotion that was currently available to use. We apologize for any confusion regarding how long this promotion would be available for use.
  On November 15, 2023, we attempted to contact Mr. to advise him that, as a courtesy, we have placed a manual discount for the 20% off a single item on his account for him to use.  
  We apologize for any inconvenience and look forward to remaining Mr source for beautiful jewelry and gemstones. 

  Customer Answer

  Date: 12/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:07/26/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a necklace on JTV and paid first payment of 5 for $11.17. weeks went by, no necklace. Used chat on their website 4 times. They continued to tell me my card will be credited. Called their customer service dept and was told the same thing. Can you help?

  

  Business Response

  Date: 08/03/2023

  On June 27, 2023, Ms. *********** placed online order 183422315 for VG092A-16, a 14K Yellow gold 1mm diamond cut Singapore chain 16 inches. On July 14, 2023, after checking on the shipment for her order previously, Ms. *********** contacted us and requested to cancel the order for the ring, due to the order’s extended shipping timeframe and a representative cancelled the order.
  
  When an order is placed, there is an authorization hold placed on the funds. This triggers what looks like a deduction of the purchase price from the funds available to be debited. The transaction is not settled, and the funds are not actually deducted until the item ships out. Therefore, when an order is cancelled the authorization hold is reversed and the method of payment is never actually charged. How quickly the funds will become available varies with each financial institution.
  
  If these funds are still not available, Ms. *********** would need to contact the financial institution that manages her method of payment. Our Consumer Protection Department is also available to assist Ms. *********** and can be contacted at 1-800-931-7001 Monday through Friday from 8am to 6pm EST.
  
  We contacted Ms. *********** directly to advise her of this information as well.  We are very sorry that this situation has arisen and hope to remain Ms. ************* first choice for beautiful jewelry and gemstones.

  Customer Answer

  Date: 08/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE PLACED A TOTAL OF FOUR ORDERS I BELIEVE FROM JTV. I RECENTLY SPOKE TO A SUPERVISOR NAMED ***** WHOM WAS EXTREMELY RUDE AS WELL AS YELLING AT ME LIKE I WAS A CHILD. I HAVE HAD TO CALL EVERY SINGLE DAY FOR THE PAST WEEK DUE TO THESE VERY UNPROFESSIONAL TELEPHONE REPS TELLING ME THAT A PAYMENT THEY TOOK OUT OF MY ACCOUNT ON 7/5/23 DID NOT GO THROUGH WHILE I WAS LITERALLY LOOKING AT IT & REPEATEDLY TOLD THEM THAT IT HAD POSTED ALREADY TO MY ACCOUNT ON 7/5/23.THEY TOLD ME THIS TWO WEEKS AFTER THE PAYMENT HAD ALREADY POSTED. I REGRET EVER ORDERING ANYTHING FROM THIS COMPANY SEEING AS HOW YOU ARE TOLD THEY DONT LIKE TO GET YOU OVER TO A SUPERVISOR & WHEN & IF THEY FINALLY DO YOUR LITERALLY YELLED AT ONE OF THE PHONE REPS TOLD ME ALL OF MY NEXT PAYMENT DATES THEN TURN AROUND THEY LITERALLY PULL MONEY OUT OF MY ACCOUNT WHICH WAS NOT THE PAYMENT DATE I WAS TOLD; SO THEN THE NEXT MORNING I WAKE UP TO SEE THAT THEY ARE LITERALLY ATTEMPTING TO PULL MONEY OFF OF MY CREDIT CARD. I REGRET EVER DOING ANY TYPE OF BUSINESS WITH THEM AS WELL AS NEED THIS RESOLVED.

  

  Business Response

  Date: 08/01/2023

  We are very sorry that Ms. ***** has experienced difficulty with her order(s). A representative attempted to contact Ms. ***** to answer any outstanding questions she may have but was unable to reach Ms. *****. Ms. ***** can call our Consumer Protection StretchPay™ department at 1-800-231-5267, Monday - Friday from 8am to 6pm EST for additional assistance with her payments.
  When an order is placed utilizing the StretchPay™ option the customer is agreeing to have their method of payment charged every 30 days as stated in the StretchPay™ terms and conditions. “By choosing to use StretchPay™ on any SP Eligible Item, you authorize JTV to charge your SP Eligible MOP for the deposit on the day the SP Eligible Item ships. An appropriate number of installment(s) will be charged every 30 days thereafter until the price of the SP Eligible Item is paid in full.
  If any charge for an SP Eligible Item is declined, we may resubmit it the number of times permitted by payment card rules. If the charge is declined after being resubmitted as permitted by the payment card rules, we may charge you reasonable costs of collection. In order to avoid declines, you agree to provide us with updated information if the number changes on your SP Eligible MOP or the card expires, and you authorize us to charge updated card information that we may obtain from other sources.”
  We will also be sure to review the interactions Ms. ***** referenced and address any issues with the representatives Ms. ***** spoke with. It is always our goal for our customers to be completely satisfied with their experience and we are sorry this was not the case for Ms. *****.
  We apologize for any frustration Ms. ***** has experienced and are happy to help her with any questions or concerns she may have moving forward. 

  Customer Answer

  Date: 08/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 7,2023 l called JTV to purchase a necklace. They told me that my account had been closed and that l would never be able to purchase anything. I had always used my credit card to make my purchases. I had either paid in full or used stretch pay to make my purchases. My credit card was paying them every month. I feel as if l am being discriminated against and l don’t know why! If they treat all of their paying customers the way l have been treated l am surprised that they are still in business.

  

  Business Response

  Date: 07/13/2023

  We apologize for any inconvenience Ms. Thornton has experienced. Unfortunately, our records reflect that Ms. ********** account does share some common account details linking it to an account that has since been closed due to noncompliance with JTV’s Terms and Conditions. We would be happy to investigate this matter further. For Ms. ********** privacy and security, she will need to contact our Consumer Protection department at 1-800-931-7001, Monday - Friday from 8am to 6pm EST for additional information and assistance in this matter.

  Customer Answer

  Date: 07/19/2023

  They are still refusing to reinstate my account because someone using my post office box owes them money. I pay my bills and l am not responsible for anyone else’s bills even though they may use my mailbox. I feel as if l am being treated wrongly over this matter. I have informed a good many of my friends about what they did to me and they have told me that they do not want to do business with a company that treats their paying customers the way l have been treated.

• Initial Complaint

  Date:05/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ring on their auction. After I kept complaining that I hadn’t received but that they charged my credit card I ask to have someone contact me the agent kept saying it was a warehouse issue but it would be shipped. Now they have canceled the item with no explanation. If they are using the word auction then they should have the merchandise that they claim they are selling and not sell items that they don’t have. Potential buyers need to know that they auction items that they don’t have which in my opinion is FRAUD

  

  Business Response

  Date: 06/01/2023

  We apologize that we were unable to fulfill Ms. order *********. We make every effort to have accurate inventory counts. However, on occasion an inadvertent error can occur which causes the inventory count to be off, or an item might be damaged when the fulfillment department goes to pull the item thus making us unable to fulfill the order as planned.
  Ms. ****** did speak with one of our representatives, who applied a discount to Ms. ******** account for use on a future purchase with our apologies for any inconvenience. We have also relayed Ms. ******** concerns to the most appropriate personnel for consideration as we pursue continuous improvement moving forward. We sincerely appreciate that Ms. ****** took time to share her concerns as we want to be the best we can be, and our customers’ concerns are very important to us. 
  Our goal is for our customers to be completely satisfied with their shopping experience. We appreciate Ms. ******** business and hope to remain her choice for beautiful jewelry and gemstones.

  

  Business Response

  Date: 06/01/2023

  We apologize that we were unable to fulfill Ms. order *********. We make every effort to have accurate inventory counts. However, on occasion an inadvertent error can occur which causes the inventory count to be off, or an item might be damaged when the fulfillment department goes to pull the item thus making us unable to fulfill the order as planned.
  Ms. ****** did speak with one of our representatives, who applied a discount to Ms. ******** account for use on a future purchase with our apologies for any inconvenience. We have also relayed Ms. ******** concerns to the most appropriate personnel for consideration as we pursue continuous improvement moving forward. We sincerely appreciate that Ms. ****** took time to share her concerns as we want to be the best we can be, and our customers’ concerns are very important to us. 
  Our goal is for our customers to be completely satisfied with their shopping experience. We appreciate Ms. ******** business and hope to remain her choice for beautiful jewelry and gemstones.

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to you guys to see if you can help me. My mother bought me my dream ring while I was on deployment. I am just getting back to the states and I just literally got the ring. The ring it’s beautiful and I love it. I am watching girlfriend Friday show and the ring is $100 less and there is a donation promo which can give an extra 15 % off this will make the ring around $380 less then what we paid for. We just missed the return window by like 2 weeks but unfortunately I was not back from my deployment. $380 is a lot of money for us and we are currently paying the ring. Please give us a courtesy price match so we can get the discount. The item number is ****** and order number is  The ring was receive first week of March. The total bill was $2,107

  

  Business Response

  Date: 05/02/2023

  We have contacted Ms. ******* regarding her order *********, which was placed on January 25, 2023, and were able to reach a resolution Ms. found satisfactory. We appreciate Ms. ********* business and look forward to remaining her choice for beautiful jewelry and gemstones.

  Customer Answer

  Date: 05/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******