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Complaint Details
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Initial Complaint
01/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a 2017 Kia Soul from this dealership. I told the salesman when test driving I thought there was an issue with second gear he told me there was no issue but there is an issue. I have in text messaging him saying there wasn’t a problem knowing that there was. The salesman was contacted within hours of leaving the dealership. This was discussed during the test drive the salesman told me there was no issue that it was because I was out of practice driving a 5 speed but that wasn’t true. I asked them to please correct the issue they refused, so I proceeded to go title the car when I got to the county clerk office they told me that the title is bad and that I can not title the vehicle because the repossession form is not completed by the original lien holder. I have attached a picture of what the county clerk gave to me explaining what was wrong with the title. I presented this information to wheels auto sales, they still refuse to correct the problem I am reaching out in hopes that you may be able to help in getting me a refund for the vehicle considering the circumstances with the title being bad. I purchased the vehicle for $6,500 I was told by wheels auto sales that they would not correct the issue and refuses to admit the title is bad. I tried contacting wheels auto sales and fixing this among ourselves.
Business response
01/02/2024
We sold Ms. ******** ******* the vehicle AS-IS, and gave her ample time to test drive and to check out the vehicle as much as she wanted to. she decided to go ahead and proceed with the purchase and had no issues. As far as the title being "BAD". That just isnt factual at all, and when she called the dealership we told her multiple times to come by the dealership and bring the title and we will correct any issues that there is with the title. It is as simple as getting a signature on the repo form and taking it back to the clerks office to get her tag which we offered to help her do multiple times but she refused. She then insisted on contacting a lawyer after she refused our help with the minor situation. We still do not mind to help her with this small issue but it in now way makes a title "bad" when a signature is missing on a repo form it simply means that it needs to be signed and then taken back to the clerks office to issue a tag.Initial Complaint
11/15/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
At the end of July beginning of August I was looking for a new car, and they had a 2015 Subaru wrx with around 96k miles. I purchased the car for 23k. on September 8th the cars engine started a rod knock after only having the car for 6k miles and a little over a month and they will do nothing to help me fix itBusiness response
12/15/2021
Business Response /* (1000, 5, 2021/11/23) */ The customer took the vehicle to a mechanic shop PRIOR TO PURCHASE to have it fully inspected before he signed any papers and made the purchase, HIS MECHANIC gave him the approval that the vehicle was in good condition and he should purchase the vehicle. so the customer had the engine checked out at time of purchase so we are not in the wrong in any way. All vehicles in the state of TN are sold "AS IS" which the customer was fully aware of and signed multiple documents that stated just that. That is why we gave him the opportunity to have it fully inspected which he did prior to purchase.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.