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Average of 26 Customer Reviews
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Review fromVicki U
Date: 03/25/2025
1 starKa Tom has had so many complaints against them, and you still rate then AAA. As I said they sent me a defective kegerator. I sent the pictures as proof. They lied and said it was freight damage. KaTom basically said it is a commercial unit. I have a void warranty, and no one would service it because it is a commercial unit delivered to a residence. If that was the case, why would they deliver to a residential address? I asked for a replacement at first and they would not do anything because they said the cause was freight damage. I sent them a video and pictures, and anyone can see that it is not freight damage. KaTom would not replace or refund. I spent close to $3,000 and could not use the unit because of the door gap, The gap obviously would cause the unit to not maintain temperature. KaTom sent me a unit that was constructed incorrectly, and you BBB did nothing but close my complaint. I will have you know, we got a technician to come to the house. Yes, they came to a residential address. What a surprise. The technician took one look at the kegerator and said he does not know why we had such a problem getting unit replaced. The technician said there is nothing he can do to repair because kegerator was assembled incorrectly. The technician contacted bev air and with just his phone call bev air sent him the replacement. The technician delivered the replacement and took the defective unit. I am thrilled as you can imagine that we got the kegerator replaced. This is no thanks to you Better Business Bureau. I was shocked how you just closed my complaint. You left Katom take me on a hamster wheel going round and round listening to their lies and not investigating one thing. I am putting it out there. KaTom will not stand by anything, nor will they help any of their customers. KaTom will act like they will replace at initial complaint call but then two months will go by, and no phone calls will be returned. Consumers do yourself a favor and stay away from KaTom.Review fromKari L
Date: 03/13/2025
1 starKari L
Date: 03/13/2025
Terrible company to do business with. Received a shipment with an empty box and pieces missing. This company doesn't want to know anything. They don't care about their customers. What is 5 days to report something wrong??? Insane goodbye KATOM !!!! Never again will you see a penny from us.
KaTom Restaurant Supply
Date: 03/14/2025
Good morning Kari
I would be happy to review your case. Can you please send your order number, invoice number, or the phone number you used when placing your order to [email protected], please? I tried locating your order in our system with the email address provided, but did not find an account with recent purchases.
Review fromAmy W
Date: 02/28/2025
1 starStay away from this place. They are horrible people! I sent my order back and after 2 months of trying to get anyone to help me I had to file a report through my PayPal. Thank goodness I paid through them. I got back the amount that I thought i paid, for the item. Come to find out the total amount didn’t show taxes or shipping that was supposed to be free. So at this point I’m still out $225. This place is horrible and should not be in business. I messed up and didn’t due my research before buying from them. Al they do is give you a run around. I would take me to long to write everything. So just trust me and everybody else on here. Stay away from them. I’m not sure how they are a A+ business with the BBB someone needs to fix that. Unfortunately if this place was good 45 years ago it was because of who stated the company. Not because of the slum running it now.Review fromJohn S
Date: 02/26/2025
1 starJohn S
Date: 02/26/2025
Worst customer experience ever. I run two restaurants and I’ve never had a more frustrating experience dealing with a damaged piece of equipment. Took over a month to resolve. do yourself a favor and order from another company as if anything goes wrong This is the last company you ever want to deal with to make rightKaTom Restaurant Supply
Date: 03/03/2025
Good afternoon John. I apologize for the extended period of time to took for our team to assist with your case. After reviewing the case, it seems there was some delay in response from our manufacturing partner who was the shipper of your order. It does look, at this time, like the manufacturer is processing an order for a replacement grill for your unit and we will be providing a partial credit for the inconvenience as well. Please respond to the last email you received from our team if you have any further questions and they will be happy to assist.Review fromTricia H
Date: 01/16/2025
1 starWe ordered several items from KaTom for our senior center: 2-door fridge, 2-door freezer, single door-freezer, and 6 burner range with griddle. This equipment totaled to several thousand dollars. It took over three months to receive shipment and both of the freezers came damaged and broken in different places. I took pictures and immediately sent them to KaTom and their response was that I had to let them know within 24 hours of receiving the items. Our range came more quickly that the other items and they based our damaged and broken fridge and freezer according to the day we got range months prior! How was I suppose to know that they were going to send me damaged items before they even got here? It has been THREE YEARS and I still cannot get anyone to respond to me requests. I was told one time that they closed my case...WITH NO RESOLUTION! We are always worried that our equipment is going to fail and we won't be able to service the senior citizen in our community. No one's grandma or grandpa or mom or dad should have to worry about getting their lunch because a business with poor business practices failed to follow-through with customer support and services.Review fromC Mark J
Date: 12/23/2024
1 starKatom sucks worst experience ever! I'm still waiting on a part, and some money back. The only part of my freezer that isn't damaged is the backReview fromJustin E
Date: 11/28/2024
1 starJustin E
Date: 11/28/2024
I am opening a restaurant in a few weeks and KaTom has some of the best prices on the Internet. I need to order about $80,000 of equipment and supplies. First there was weirdness with their website. The banner at the top says free shipping over $500 when you log into your account. But every time I would log into my account, it would not show me logged in. I tried multiple devices and still the same issue (which would imply the problem was on their end - not mine). Eventually it worked.. and I ordered about $1600 of stuff. The big items were a couple of whipped creamers and a waffle iron. Both said "Ships in 1-3 days". This was on Nov 3rd. The other smaller items in my order shipped right away and arrived with no problem. But the expensive items still hasn't shipped 2 weeks later and time was running out for me (I needed these items to experiment with some recipes prior to opening). I called KaTom and was put on hold multiple times but eventually I was told "This order shows it will be picked tomorow". 4 more days go by and no shipping notification.. I called again. Again there were long periods of time I was put on hold and the person seemed confused during our conversation.. and eventually said they would email purchasing to find out what was going on. A couple more days and I ordered elsewhere and called to cancel. I was told I would get an email confirmation of the refund. A few days later I had received nothing so I opened a Paypal dispute. An absolutely ridiculous company with friction every step of the way (not just one person not doing their job). I am still waiting on my money.KaTom Restaurant Supply
Date: 11/29/2024
Justin, we apologize for the inconvenience you experienced with your order. Reviewing the items that you requested cancelation on, it appears that we do typically keep them on hand in our facility but stock had depleted and we were awaiting a shipment from our manufacturing partners. I reviewed the cancelation and credit request and see that a credit in the amount of $1334.16 has posted on your account, but there is an issue returning the funds to your account due to the open dispute. If you drop the dispute, we can post the funds back to your account as soon as we have confirmation or you can keep the dispute open and await the decision from PayPal. KaTom will proceed in whatever way you deem satisfactory to resolution.
You may contact me directly at **************** to continue toward a resolution or if you have additional information to provide.
Review fromLaurie D
Date: 11/19/2024
1 starLaurie D
Date: 11/19/2024
This site is a scam…. I ordered a commercial fridge and was trying to get shipping information only to have customer service hang up on me 3 times. I was finally put through to someone who told me that he 'couldn't hear me' and to call back as their phones were not working. I should have checked the legitimacy of this website. I will be doing a chargeback today as they had no intention on ever sending me anything and have already charged my credit card over 2k.KaTom Restaurant Supply
Date: 11/25/2024
Good afternoon. Laurie. I apologize that you were unable to get through to speak with our customer care team. I do show that your order for a two door Motak unit placed with our sales team shipped from our facility on 11/22/24 via XPO Logistics tracking ********** The transit time from our facility in TN to you in FL is between 2-3 business days. If you have already filed a chargeback, you can either call your financial institution to reverse it so that delivery can be made or you can let it stand and we will return the shipment to our facility. I have requested the carrier to place this shipment on hold until we get direction on the path your would like to take. You may email be back directly at **************** with instructions on how you would like to proceed and I am happy to asssit.Review fromNick S
Date: 09/25/2024
1 starKatoms website wasn’t working so I tried multiple cards. I wasn’t able to place the order because the site is so buggy. Weeks later I got multiple deliveries for the same item and realized I was charged multiple times. They must have pushed the order through the backend without asking or informing me. I never got an order confirmation. They confirmed over the phone that it was their mistake but Now they refuse to take the duplicate order back without a 25% restocking fee.Review fromWilliam T
Date: 07/22/2024
1 starSubstituting products without consulting me. I paid for a well known manufacturer of a part, they shipped me a knockoff version
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