We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage Units

Boardwalk Storage - Central Ave

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Boardwalk storage recently bought out Eagle storage which is in Lafollette Tennessee I live in Muncie Indiana I have a storage unit there they tried to tell me that I had to be on auto pay I never signed a contract with auto pay so therefore they had no right to try to charge my card today on the second they tried to charge my card for the unit I never gave them permission to do though

    Business Response

    Date: 05/26/2022

    Business Response /* (1000, 5, 2022/05/13) */ I would first like to apologize to Mr. ******** that Boardwalk Storage has upset him. This is not how Boardwalk Storage treats our guests. On 4/4/2022 at 12:31 PM, I spoke to Mr. ******** by phone to explain to him that Boardwalk Storage bought out the previous owners and that we needed his updated information along with a card to put on file since we accept Autopay only. We do not take cash, checks, money orders, or cashier checks. When Mr. ******** gave me his card information, I explained to him that I was going to put his card on Autopay and take April's payment since it is due on the first day of the month. He said okay. When May 1st came, his card was declined until May 3rd. Mr. ******** has only been charged once for each month. No other charges have been taken. Mr. ******** has been sent a new lease agreement which he has never returned to us along with a front copy of his driver's license. Boardwalk Storage has to have this agreement or we can terminate his rental with us. This lease is a binding agreement that every new guest receives when renting from us. Again, we do apologize for any misunderstanding that Mr. ******** had and we will be more than happy to speak to him again to resolve this issue. Consumer Response /* (3000, 8, 2022/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I can assure you I never told her to put no auto pay on my card I had spoke to somebody there and explain to them that I will not go auto pay but I never signed the contract to have auto pay with the previous owners that they had to honor the contract that I had and that man told me no he did not which I never had no auto pay do not wanna auto pay is the only time I gave her information about a card was to pay for the storage unit payment that month never to put it on auto pay I never once told her to auto pay my payment therefore she is lying to cover her self I disagree with what she saying

Boardwalk Storage - Central Ave is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.