Reviews
This profile includes reviews for Pool & Spa Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 74 Customer Reviews
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Review fromMakalla M
Date: 05/05/2025
1 starMakalla M
Date: 05/05/2025
The going consensus is the customer service is less than sub par, their word means nothing, and you can expect to be mad as **** if you deal with them. I wish I had came on here prior to dealing with them. Mistake made, lesson learned. Take your business elsewhere. The no call, no show did me in. But TEXTING me the following business day to tell me they didn’t even have the pump that was coming from a local store an hour away (I paid for 3 weeks ago) is insane! I did in two hours what they couldn’t do in 3 weeks and that was get it to Bowling Green. Absolutely a train wreck. Take my advice don’t do it to yourself!!!
Pool & Spa Depot
Date: 05/08/2025
******* - So sorry about the delays on your pump, we completely failed on our side getting that part from point A to point B. I see that we gave you a credit on your account for the delays and I know that is not what you are looking for, but our way of saying "sorry". I hope you have a great summer and pool season and again, sorry for the miss!!Review fromSean C
Date: 04/24/2025
5 starsSean C
Date: 04/24/2025
I cannot speak to the side of the business that sells or installs hot tubs and pools. What I can speak to is the retail side of their business that sells pools supplies and provides assistance and direction for home pool owners. For that, they are fantastic. As a complete novice, I started with their weekly (FREE) "Pool School" on Saturdays mornings and quickly learned so much about my pool and pools in general. When bringing in water samples, they are quick to provide feedback and ideas on how to make my water as perfect as possible. After just a couple visits, I feel like they knew my and my particular situation. Their prices are more than fair and on par with anything I've found online - but it's the personalized attention and time they spend with the pool owner that sets them apart to me. I've been to other locations in the area and haven't felt the same way. They're all really good, but if you're ever lucky enough to have Ben help you out, you've hit the jackpot. In 3+ years I've never once felt I've been "sold" anything, but rather given ideas by a partner/consultant with my best interests in mind.Pool & Spa Depot
Date: 05/03/2025
Thanks for taking the time to let us know about your experience, ****! It sounds like Ben took great care of you. We are thrilled to have you as part of the Pool & Spa Depot family and look forward to serving you again!Review fromNicolette R
Date: 01/15/2025
1 starNicolette R
Date: 01/15/2025
I gave one star because it made me choose. Do not buy from here!! We bought a ****** hot tub three years ago. The mother board has went out four times. We were without a hot hub for more than six months one time. The same thing went out the last time two weeks past the warranty and they refused to fix it under warranty we had to pay for it, even though the same thing has went out multiple times. Do not buy ****** and don't buy from pool and spa depot.Pool & Spa Depot
Date: 02/13/2025
Balboa is a topside control, not a brand of Hot Tub. It appears that your Hot tub was no longer under the manufacterers warranty, thus some charges do apply for repairs. Sorry that you are having issues with you unit, we do always try to resolve service issues in a timely fashion, in looking at the Passion branded hot tub that you own, parts for that vendor are very challenging to get. We would be happy to offer you a 25% discount for any issues with delays in getting parts for future repairs.Review fromPeggy T
Date: 08/30/2024
5 starsPeggy T
Date: 08/30/2024
Matt S******* provides the best customer service we’ve ever experienced!! Management team was great as well!!Pool & Spa Depot
Date: 08/31/2024
Thanks for taking the time to let us know about your experience, **** or ******! It sounds like Matt and the team took great care of you! We appreciate your business.Review fromMichelle S
Date: 08/26/2024
5 starsMichelle S
Date: 08/26/2024
Always helpful at Pool and Spa Cookeville. Matt and Grace were super helpful with our pool today!! Thanks!!??Pool & Spa Depot
Date: 08/28/2024
We are incredibly grateful that you took the time out to leave us a 5-Star review, ********!Review fromCynthia S
Date: 08/19/2024
5 starsCynthia S
Date: 08/19/2024
Great service service by Donnie at Cookeville store. He replaced a motor in our pool cleaner.Pool & Spa Depot
Date: 08/20/2024
Thank you so much for your 5-star review! We will share this with Donnie, and let him know to keep up the wonderful work.Review fromMike P
Date: 08/10/2024
5 starsMike P
Date: 08/10/2024
Donny is great, very helpful and fast fixing my pool cleanerPool & Spa Depot
Date: 08/13/2024
We are incredibly grateful that you took the time out to leave us a 5-Star review, ****.Review fromJoyce B
Date: 08/10/2024
5 starsJoyce B
Date: 08/10/2024
Matt and Rhett were awesome!!!! McKenna was very sufficient!! Highly recommend!!Pool & Spa Depot
Date: 08/13/2024
Thank you so much for your 5-star review! We will share this with the store team, and let them know to keep up the wonderful work.Review fromEMMA R
Date: 08/10/2024
5 starsEMMA R
Date: 08/10/2024
We purchased the Stealth, Semi In-Ground Pool and although the beginning install was a little shaky with the 1st crew, the 2nd crew came out and we couldn’t be any more pleased. They were the absolute best. We personally want to thank, Dave, Zach and Michael for all they’ve done to make this install a great success. We truly can’t thank y’all enough. Y’all are ROCKSTARS ?? I sure hope they get the credit they deserve on the other end of this. Highly recommend this Crew, hands down!! Thank you, thank you, thank you guys for a fantastic install! Many memories heading our way, with our new pool and family ??Pool & Spa Depot
Date: 08/13/2024
We are thrilled to have you as part of the Pool & Spa Depot family, ****! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!Review fromKylie S
Date: 08/07/2024
5 starsKylie S
Date: 08/07/2024
Ben is the absolute best! He takes his time to explain anything you have questions on.Pool & Spa Depot
Date: 08/13/2024
Thanks ***** for the 5 star rating and your kind words!
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