ComplaintsforLuxedo Projector
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We ordered a Luxedo projector in October. We spent many hours over several days trying to get the projector to work properly. We contacted the company several times and after an extended time, we received a call from a technician that admitted the device was faulty and sent a replacement. The replacement was also faulty. We contacted the company multiple times with long delays in communication. We have grown weary of dealing with them and have requested a refund. They have refused saying it is outside of the return window. We feel as though this window should be null and void because we were sent a faulty device and they consistently delay their response. We have the full email chain but it extensive. We can provide it on request.Initial Complaint
12/08/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The company sells projectors for decorating a house during various holidays. It's an all-in-one unit with software that uploads directly to the unit. Bought their projector in October of 2022. Used it for about 2 weeks to project Halloween scenes and again for about another month for Christmas. At this point, I put it in storage until December 2023. I have used it for about a week and the scenes look red. I contacted the company and they emailed me back stating it was a critical LED failure in the unit. Since they do not have any of the Version 1 units in stock they cannot replace it nor do they have the LED's to fix the unit. They offered me a 20% discount on their ***** current version 3 unit. I find this attempt at a resolution not acceptable as I spent over ***** on a unit for it to last one year and have no way for me to repair the unit. As a side note when I purchased the item last year they released a version 2 two weeks after my purchase. The company was not very transparent about this as I contacted them before the purchase asking a few questions about the unit. After version 2 came out, they also offered me a **** discount on version 2, a ***** unit at the time, which I obviously passed on. Please help in finding a resolution in this manner, thank you.Initial Complaint
10/31/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We purchased our Luxedo projector originally on April 4, 2022. May 6, 2002, we tried to calibrate our projector for the first time and there was an outage of service so we were unable to complete it. Finally, in October 2022, we were able to use the projection for a few weeks to project our Halloween images. On Halloween night 2022, our projector stopped working. We thought maybe it was just an issue because we had it on for a few hours and it was overheating. We didn't think too much of this. However, a few weeks later, we set up our projector to begin our Christmas display. At that time, the projector would only shine the color red. I contacted the company, they said this was a known issue and after going back and forth, they sent me a whole new projector which was not shipped until December 9, 2022. Until we received it, set it up and calibrated it, we were able to use it about 2 weeks for the Christmas holiday. After that time, we put it back in to storage. Now we are back to the Halloween time, we once again set up our projector for the display and after 2 weeks, it turned completely red again. This project is less than a year old (being received 12/9/2022). The website says that there is a 1 year warranty on their projectors. When I reached out to the company, they said that they no longer support this projector, there is nothing they can do besides give us a discount on a newer version of the projector. They said that the parts are no longer available. Obviously, this was a "lemon" of a product and they are aware of it. At this time, I am asking for your assistance to either 1. have our original purchase price refunded in full or 2. have a working non-lemon version of the projector sent to us at no additional charge. Thank you in advance for your assistance.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.