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Business Profile

Dentist

Rivergate Village Dental

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting see Dr. ********************* at Rivergate Village Dental on May 10, 2022. The purpose of seeing ************ was to have a new top denture made. One of the reasons I chose Rivergate Village Dental was they took my Insurance. When I called and made my appointment I informed them that I wanted to have a new top denture made. My first appointment was on May 10,2022 at 1:15 pm. On this day they made the wax mold of the top denture and on the bottom they made partials for each side for the back.Went back on May 19, 2022 at 1:30 to get my dentures. All she had was a wax fitting that she said was of my teeth. STILL NO TEETH ! But they didn't look anything like my teeth. They were buck teeth and way to big for my mouth.WAX TEETH ONLY! She said she would adjust them and send them back to ********** to be fixed. They would call be when they come back in. They called me for an appointment in June which I couldn't make because I had just lost my brother. I went back on July 14,2022 and it was the same thing a wax fitting no dentures. Buck teeth to big for my mouth. I told her these wax teeth weren't going to work for me. She said they would send them back to ********** for adjustment. In Late August they quit taking my calls. Since my ***************** paid them on May 16,2022 $4,239 at 9:31am and she has twice agreed over the phone three way to pay it back and release my insurance so I can get dentures else where. She has not done this as of today Tuesday October 18,2022.I feel like she is taking advantage of people and their Insurance especially people that *** have a learn or language disability. I would like for her to make this right with my ***************** like she said she would so I can get my new dentures. I have filed complaints with my insurance company about this matter. Need her to refund the insurance company. Hope she will not do this to anyone else!

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