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Business Profile

New Auto Parts

Midsouth LED

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Midsouth LED's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered color matched side marker lights on November 26 and as of today Feb 9th we still have not received them. I would like the company to call me back. I have left text messages without a reply.

      Business Response

      Date: 02/25/2024

      Sorry for the late reply but the custom has already gotten this product *** tracking number 1Z249E7V0300925119

      it did arrive a little later than it should have due to a change in manufactures and it took awhile to get the product in.   At the end of the day the customer did get a better product than what they original ordered.   

      Business Response

      Date: 02/26/2024

      We have reached out to the customer and the issue has been resolved the product was delivered to the customer Feb. 16th and let them know about our etas and apologized for taking a couple of days to respond we had been slammed with holidays and employees out sick we also let them know if there was anything else we could help them with to let us know. 

      Business Response

      Date: 02/26/2024

      From the BUSINESS:
      Sent 2/26/2024 10:12:08 AM
      We have reached out to the customer and the issue has been resolved the product was delivered to the customer Feb. 16th and let them know about our etas and apologized for taking a couple of days to respond we had been slammed with holidays and employees out sick we also let them know if there was anything else we could help them with to let us know. 

    • Initial Complaint

      Date:10/13/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered some mirrors from Midsouth LED on June 15th 2022. I received my order in about the expected time on July 20th, but found out that somehow I received the wrong order and the box to be damaged. That is fine, I understand mistakes happen. I contacted the company and they replied fairly quickly and said that it was a mistake on their end and they want me to send them back so they can correct their mistake. I had them send me a return label to resolve my issue. I shipped the mirrors back to Midsouth LED within the week I received the order. Since i have shipped them back, i have only received one update on September 14th about correcting my order and I also had to email and ask about my order to even receive the update.They said my order is in the system but in line to get painted. It is now October 13th, and i have texted the number, and emailed multiple times about another update and receive NO answer. It is beginning to really upset me, i have about $1100 wrapped up in these mirrors. It's making me start to believe i have just lost my money at this point. Since i have tried and tried to contact them unsuccessfully, i now feel it is time for someone else to step in and take care of it, that is why i contacted you. I would like to either receive my order and it be right, or just a full refund at this point. Below i attached some screenshots i feel *** help.

    • Initial Complaint

      Date:07/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I bought a pair of tail lights from this company and they were working for the better half of over a week and then they caused problems with my truck causing it to short and blew a fuse leaving me stranded, luckily I fixed it. I filled out a warranty claim on the companies website twice and never got a response back. Im not sure why, I spent well over $600 on these lights because I heard great things about their product and now they wont respond. I just want my money back because its nothing but problems with their product.

      Business Response

      Date: 08/18/2022

      the customer is more than welcome to send the item back and we can see what's going on with it if it is causing the issue.    sounds like to me its something else.    if it was a issue with the tail ************ would have been a issue right off the bat.   

      Customer Answer

      Date: 08/19/2022

       
      Complaint: 17617396

      I am rejecting this response because:
      The company said if there was a problem it wouldve happened right off the bat that company should know that circuits dont go bad immediately, theyre LED lights, they require more power than stock lights . I replaced the lights with my old ones and the problem went away and since then I havent had a problem. Can they explain that? Why is it that when I had their product on for a little bit over a week and then thats when the problem  started, I paid a good amount of money for these lights and then all of a sudden Im having issues. We troubleshooted the truck and everything pointed to the tail lights. I have another vehicle thats exactly the same as the one I used the tail lights on and we tested it and it had the same problem so that clearly points  out that it wasnt my vehicle that caused the problem. Ill send the tail lights back to get them checked out but either the company sends me new ones or fixes the lights they gave me since I can no longer get my money back.  

    • Initial Complaint

      Date:07/11/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received custom tail lights from the company mid south leds. I only had them installed for a little over 2 hours until I noticed the driver side tail light had completely fell out. I inspected the crevice the tail light fits into on the truck and noticed one of the mounting screws was still in the mounting hole but the support that the s**** passes through was also gone with the tail light. That clip slides onto the tail light and lets that s**** pass through to keep it mounted in place and has a integrated nut. The mounting clip compared to an oem mopar clip that came on the truck originally were vastly different in quality. The hardware provided by Midsouth led used a cheaper low quality metal clip and bolts, your able to bend back the flip until it snaps when the original will NOT allow that to happen to keep the mounting as tight as possible. Ive reached out to the company and they WILL NOT return any of my phone calls or emails and I put them in dispute with my credit card company and they have still failed to contact me and let my credit card company know that I was supposed ignoring them when I was not at all and would have taken an apology with new hard **** / drive side tail light but they didnt even get back to me after Ive attempted to reach out multiple times.

      Business Response

      Date: 08/19/2022

      Hello im not sure how to respond to this this is why Im sending this email there was no link on the letter I got in the mail.   

      We sell a ton of these items and dont have issues.  If it fell off the truck that was a installer error. We only make the product we do not install.     

      If the customer would like a replacement I dont mind making a replacement at our cost     but we will not be giving him one. He started a charge back over this with his bank and his bank didnt even side with him. Not sure if this is a common issue. Hopefully this will help him if not there nothing else we can do

    • Initial Complaint

      Date:05/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and received from MIDSOUTH LED for my truck a set of color matched headlights, tail lights, fog lights, cab lights, and 3rd brake light. The headlights and fog lights have leaked in water from day one of installation and now the cab lights are cutting in an out and not working. I have made attempts to contact the business but they seem to care less about my issues. I paid over $3000.00 for these products and they haven't even worked right and have had issues since instillation.

      Customer Answer

      Date: 05/30/2022

      See Attachment/File: Attachments

      Business Response

      Date: 06/06/2022

      hello I'm sorry to hear this, I see where you texted ** last oct about the issue and we replaced back to you about sending them back to ** with no reply. now everything looks like its out of warranty. we still have no problem resealing the item if you can get it back to us, if there is any damage that needs to be fixed that will be something you will have to pay for since you have waited this long after us telling you to send them back.

      Customer Answer

      Date: 06/07/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      To take the lights out of the truck to send back cost me more money because for one I already paid a mechanic to install them once so to remove them and then install them again would mean paying a mechanic to do this job 3 times. I feel these lights were defective right out of the package so I feel they should be replaced. Or I should be given some sort of refund.

    Midsouth LED is NOT a BBB Accredited Business.

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