Complaints

This profile includes complaints for MTN. View Nissan of Cleveland's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MTN. View Nissan of Cleveland

  131 Pleasant Grove Rd SW McDonald, TN 37353-6045

  
• 

  MTN. View Nissan of Cleveland

  2100 S Market St Chattanooga, TN 37408

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this vehicle on October 31, 2024. This is a brand new 2024 Nissan Altima. It had 88 miles on it. This vehicle has left me stranded 8 times in the last 42 days. This vehicle does not start. I have had road side service bust this vehicle off service times. This vehicle has been in the Nissan Shop 5 times and is currently in the shop. Vehicle was jump started November 4, 2024 Vehicle was towed to Nissan they replaced the battery on November 5, 2024 Vehicle was jump started 3 times November 8, 11 & 14 Vehicle was towed to Nissan they had November 22, 2024 a flied engineer inspected vehicle. Connectors were reseated on the rear of fuse block. December 5th vehicle was towed to Nissan once again, vehicle would not start. Nissan tightened the negative terminal. December 10th vehicle was jump started, vehicle has lost power to the digital screen completely. It is currently at the shop.

  Business Response

  Date: 12/11/2024

  Good Afternoon,

  Reviewing this current issue with ***** *****'s vehicle, She did have a battery fail in her vehicle- we did replace the battery at our facility at 425 miles

  She came back in at 1,972 miles with same issue - we contacted Nissan and had a field engineer review potential issues- the engineer had us confirm connections to battery and reseat the fuse block - we were not able to verify issue at that time

  Since this issue she has been to 2 other dealerships with this problem, both dealerships were unable to duplicate her issue. at 1,443 and 2,773 miles 

  Customer has initiated a vehicle buy back with the manufacturer; she is waiting on Nissan North America for a resolve.

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of payment to Mountain View Nissan of Cleveland was November 25, 2024. The amount was $1541.40. The dealership informed me that the clutch fan plate was damaged and stuck closed and that it was eminent danger to driving the vehicle in this condition. At that time, they told me if they repaired it that it would be covered under a nationwide Nissan guarantee for 12 months or 12,000 miles. The repair lasted six hours from the time I left the dealership. I was 5 miles from home when the bolts holding the clutch fan and pulley off sending the fan into the radiator damaging the radiator, causing it to leak profusely and I managed to limp the remaining 5 miles to the house. Where a lot more of the antifreeze discharged and drained down the street. My dispute is ***** Nissan in the ********** **** **** informed me that the bolts holding the clutch fan were over torqued thus causing them to fail in the fan to damage the Radiator. I asked is there any further damage. They could not determine this until all these repairs were completed. They also stated this damage may not be covered by the Nissan manufacture, but will have to be back billed and covered by the dealership in Tennessee. I called the dealership in Tennessee informed them of what ***** Nissan in the **** **** *** ********** stated and sent them a video that **** ****** forwarded to me of the inspection of the vehicle. I’ve now been informed by Nissan that they will only cover 60% of the $4000 repair and damages to the truck so far and that if I seek any further compensation, I’d have to tow my truck to Tennessee dealership. damage was done by over torquing the bolts and that the dealership in Tennessee should pay all costs necessary to repair my truck. I do not want this dealership to do any additional work and want to have this repaired in my home. Video link of vehicle > *******************************************************************************************************************

  Business Response

  Date: 12/16/2024

  Good Afternoon,

  After reviewing this issue, we completed work on **** ****** ***** on 11/26/24 with 63.787 miles, the customer then drove roughly 400 miles when bolts failed on his fan assembly, unfortunately we are unable to determine our own diagnosis, we are in connections with ****** ***** ******* for assistance in repairs for his truck. Once we hear back from our Fixed Operations Manager with Nissan we hope to have Mr. ****** taken care of in a timely manner.

  Customer Answer

  Date: 12/24/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I received a call from ****** ******** *******. They told me they reviewed everything else…..towing, motel, damages, car rental and refused any other payment.
  Now I had 2 different people I spoke with but ***** called back in all issue and said they will not pay any other costs.
  They told ***** Nissan they would cover 60% of all damages caused by the clutch fan failure. Not sure if they are canceling that now or not.
  The check I am receiving is for a fuel pump failure also at the time of the clutch fan. That $1070+/- is coming to me.
  I’ve never heard from the FOM. ***** said they only call the dealer.
  So, I’m not sure how I state this has not been resolved. Nissan may not be paying anything toward the clutch fan damages.
  I’m alway lost when I talk to consumer affairs.

  Will Mt Nissan of Cleveland paying anything towards the clutch fan damages or not?
  

  All the repair and towing work at by ***** Nissan because of the clutch fan failure needs to be covered by Mt Nissan of Cleveland Tennessee and or ****** ******** *******.

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 12/31/2024

  Spoke with our regional FOM 12/30/24, He stated that he was in touch with CA and the regional FOM in OHIO, unfortunately due to the Holidays Nissan Is experiencing Time off for corporate workers.

  This Is a ****** ***** ******* Issue, unfortunately without Mtn View Nissan being able to diagnosis the failure we can only hope that the dealership handling the vehicle is following proper procedure, If any Nissan Dealership completes work on a vehicle, there is a 12 month and 12,000 mile warranty on parts and labor, consequential damage included. Hopefully ****** ***** ******* will reach out to the consumer at the beginning of the year. 

  Customer Answer

  Date: 12/31/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  unfortunately without Mtn View Nissan being able to diagnosis the failure we can only hope that the dealership handling the vehicle is following proper procedure……..

   

  I don’t know what is proper procedure? Not sure any Nissan dealer knows either.

  i offered to have it towed to Mt Nissan…..if they pay for the tow!

  I was told by ****** ******** ******* to pay 40% or Nissan would pay Nothing.

  ***** from ****** ******** ******* called me on 12/23/24 and said Nissan will only pay $1,587.64 toward work on the ‘fuel pump’ installation done at Mt Nissan and nothing else. No motel car rental …..and it seemed he was saying nothing towards the clutch fan.
  

  Why do I need to respond to this. They are so confused one person doesn’t know what the other is doing or saying.

  I picked up my truck up on Dec 17! I payed 40% of the bill. My life goes on I cannot stop because they are on vacation!

  This happened on Nov 25th! No where near the end of year holidays! That’s 6 weeks ago.

  They Need to pay 100% for the repairs and damages, towing, loss of vehicle use, headaches of dealing with them…..and multiple trips to ***** to settle this.

  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 01/10/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  
  

  Well it’s been over the 10 day response period and I have not heard from ****** ** ******* and I have still not hear from ****** ******** ******* either . (Other than a hello…..someone will call me before yesterday) that person knew nothing about the case. They thought it was over a towing charge. Another totally oblivious person from Nissan.
  Anyway, the repair charge is on my separate backup card (had zero balance) I am using and will soon be charged interest @ 22%.
  I have not heard about the reimbursement from the 40% arbitrary erroneously charge that Nissan now is stating is covered 100% ….after the FOM’s met.
  I should receive compensation for 18 days loss of my truck use (due to their own incompetence in making a simple decision) a tow bill and the 40% reimbursement I was forced to pay to recover my vehicle after 18 days. (Nov. 29th - Dec 17th.

  The FOM’s last statement was it’s should be 100% covered.
  Sincerely, **** ******
  
  ******* ******

  Hello
  Below are the receipts I’ve sent to ****** ** ******* Consumer Affairs.
  I didn’t attach them to my complaint that this is not settled.
  This was sent 1/3/25 to them as indicated in the date below.
  Please add this if necessary.
  Thanks ****

  From: **** ****** <********************>
  Date: January 3, 2025 at 10:50:09?AM EST
  To: ***************************************
  Subject: Case # ********
  
  ?*****
  Below are attached:
  
  Receipts for towing ( Nov 29,2024) to **** ***** ***** Nissan plus the amount I paid for repairs (originally set at 40%).
  This amount was paid to ***** Nissan so, I could obtain possession of my truck after 18 days consecutive days of loss of vehicle use!

  Business Response

  Date: 01/14/2025

  Unfortunately, this is a ****** ***** ******* issue at this point, Mtn View Nissan has gone to bat for the customer with ****** ***** *******. We have reached out to Fixed operation mangers with Nissan and also Nissan Corporate. The information that was relayed to Mtn View is that this would be a covered components through Nissan warranty. Mtn View Nissan cannot dictate what Nissan will Warranty, Mtn View has tried to do its best at being a messenger, Customer needs to speak to **************. 

  Customer Answer

  Date: 01/21/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  I have called ****** ** ******* ********** about this issue. They stated this is handled through ****** ******** *******….Nissan consumer affairs told me ****** ** ******* is not connected with them? ****** ** ******* said while that is true these situations are handled by ****** ********* ******* .

  i called ****** ******** ******* again and the left a message a day later than I was told they would call me back and left this message:

  I see that you reached out again about the repair reimbursement I'm again due to the age and the mileage of the vehicle the $1079.98 will be all that is in the position to assist With the financially at this time, I do know previously, you mentioned working with the BBB the number you called ****** ******** ******* is not the same department but if you have any further concerns, the number is ************ thank you and have a great rest of your day

  That issue was with a fuel pump that left me stranded for 5 days in a hotel in Tennessee because the part was in 2 month back order! That has Nothing to do with the clutch fan failure.

  Nissan is totally lost in the issue again!

  ****** ** ******* promised to call me just after the 1st of the year. However, I’ve never received a call from them. Do they even know themselves….who they are?

  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had purchased a used 2016 kia sorento from mtn view nissan. Within a couple weeks I realized it was having issues. I contacted mtn view nissan and told them the issues it was having and that I was wanting to bring it back. They told me to send them my drivers license and social security card and that they would try to get the deal undone. The following week when I brought the car to them they also requested my marriage certificate. They told me they can't undo the deal. When I got home I checked the mail and had received a letter from the lender saying they weren't able to finance the car for me. I contacted the lender and they confirmed it wasn't funded. I brought the car back the following day and the sales man took both sets of keys and the letter I brought in. A week goes by I get a letter from the lender saying they are offering me a lower payment on the car. I called the lender and they told me I would have to contact the dealer to get the deal undone. I contacted the dealer asking for the deal to be undone and was met with an unprofessional sales manager. He said they do not undo deals I told him I hope he sleeps well at night and he told me I will on a pillow full of your cash then proceeded to hang up on me.

  Business Response

  Date: 05/28/2024

  Mr. ***** came into the dealership on his own account on April 12th of this year searching for a vehicle. With his budget in mind, we showed him what he could buy. He voluntarily agreed to purchase said vehicle and put $500 down. In the business office he voluntarily singed all of his paperwork which included our "No Cooling Off Period" document letting him know that all sales were final. I've attached the document to this response along with his bill of sale to athecate his signature. Three weeks after purchasing the vehicle he called the dealership with a complaint saying that the vehicle had a transmission vibration. He spoke with our used car manager who apologized and offered for MR. ***** to bring the vehicle in so we could check out the issue to see what could be done to correct it. Mr. ***** refused to bring the vehicle in saying he was not interested in giving us the opportunity to fix it he only wanted his money back and for us to take the vehicle back. We then, again let him know that we did not have a return or an exchange policy however we did invite him into the dealership to see if we could trade him out. He came back in on his own account on May 14th but unfortunately, his circumstances did not allow that to happen. While he was here, we did learn from Mr. ***** that he made another automobile purchase. That of a vehicle he bought for $2,000 without a payment. While he was here trying to trade, he abended the vehicle he purchased from us. Leaving it here. Since then, he has repeatedly harassed our business with 1 star ****** reviews, made a formal complaint with our manufacture, called several times demanding us to unwind his purchase, return his down payment and threated us with attorneys. As a business we did nothing but provide Mr. ***** with a pleasant purchasing experience and he was happy until he wanted to return the vehicle he voluntarily purchased.  

  Customer Answer

  Date: 05/29/2024

  
  Complaint: ********
  
  I am rejecting this response because:What they did not include in their response was the fact the lender hadn't approved me for the loan until after I had brought the vehicle in which was on the 13th. I had called the lender and verified it myself. When I went in on the 13th yall requested I give yall a marriage certificate because you all were going to try to help get the deal undone. When I got home on the 13th on received the letter stating I wasn't approved. I brought the vehicle back on the 14th of May and your salesman took both sets of keys and the letter which is taking possession of said vehicle. No one has harassed you all with 1 star reviews 3 people in my family gave yall a 1 star review I don't think that's harassment. It's more of the fact you all lied to me. I put my trust in yall to help me out and you took advantage of it. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 05/30/2024

  Once again, we as a dealer did nothing wrong. Mr. ***** may not have the understanding of how a loan is processed when it is obtained through the dealer, which is not his fault, but I assure all parties involved that the loan was approved before he took possession of the vehicle, and it is funded. If Mr. ***** would like to pick his vehicle back up to avoid a repossession, we can have it recleaned and refueled for him. Just let us know a time that works best for him. Thank you.

  Customer Answer

  Date: 05/31/2024

  
  Complaint: ********
  
  I am rejecting this response because: I verified with the lender that on May 13th the vehicle was not funded. They didn't even have an account with my information on it. I am willing to take down the 1 star review if they undo the loan and give me my $500 dollars back. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June, I purchased a recent trade-in 2017 Hyundai Sonata from MTN View Nissan in Chattanooga. Since thet day, we have experienced issues with the vehicle. We assumed the Service department inspected the vehicle when it arrived at the dealership prior to my family and I test driving it, but this was not the case. There was an issue with a tire that needed to be replaced, and that was the only issue the dealership resolved. A back window has not worked since we purchased the vehicle, and has not been fixed. My husband noticed while driving the window would slowly begin to fall down, and after removing the door panel, he discovered the window had been held up by a block of wood. Currently, there is plastic holding the window up, but it does fall down and must be adjusted after driving. Last Thursday my husband was on the interstate when the vehicle stopped accelerating. We have only had 1 car to drive for the past week, and there is a 6-8 week wait at the dealership before the vehicle can even be diagnosed, which means we can't get a rental car. My husband and I have both called numerous times in the past week in an attempt to get this resolved. A manager reached out when my husband left a bad review on the website and he stated he would do whatever he could to help. The only people that have been able to assist have been the Service manager at Hyundai and MTN View Nissan. NO ONE ELSE WILL CALL BACK. I have left countless voicemails. We were told by the Sales manager that saw the bad review online that he had spoken to the Hyundai Service Manager on Monday and he agreed to look at the car first thing Tuesday morning to get a diagnosis and move forward with the process. This was NOT true. After making multiple calls, I was finally able to reach the Service manager who in fact had not inspected the vehicle and again had stated it would be 6-8 weeks before he could get to it. If we had known the things that we know today, we wouldn't have bought the car. Please help us!

  Business Response

  Date: 10/18/2022

  Good afternoon, 

  The Vehicle in question was inspected by Nissan on 6/22/22 with 50,330 miles on it and showed no signs of an engine issue at that time.  10/3/22 and 54,000 miles at the time the issues were inspected by the Nissan store. 

  After learning of the issues with the vehicle set up a time to inspect the vehicle at Nissan.  After reviewing the vehicle, we confirmed the failure was covered under a warranty extension with Hyundai.  A repair that only a Hyundai repair facility can complete.  Mountain View set up an inspection at the Ringgold Ga location. When dropped off to the Hyundai store, we were quoted 6-8 weeks for inspection.  As a company we made the moves to get the car inspected right away. Moved it to the front of the line and did the inspection.  Hyundai is currently reviewing it for coverage.  As well, we inspected the window concern and offered to fix it as soon as the car is completed with Hyundai at no charge.  Once the coverage is confirmed with Hyundai a rental vehicle can be obtained.

  Please let me know if you need any further information.

   

  Nick