Business ProfileforDoug's Automotive

Left a car here after hearing good things about this place and our experience was a complete nightmare. This car was my sisters only form of communication with her three young granddaughters that shes raising alone. The car was brought there in April and after several calls trying to get a quote, finally a man named ***** gave a quote with three options. We chose the cheapest option which was the car will work fine around the neighborhood just dont get on expressway or long trips. When we picked the car up on May 24th we paid the quoted price of $636.00. The car would not start after paying so **** had to get a battery charger to start it. I asked him would this be a problem and he said no it will be fine. We left and it broke down less then 5 miles from Dougs automotive. I called and said where the car broke down and so they had it towed to them the next business day. I called and they said to bring them the key which I did that day and they would let me know when it was ready. Once again we heard nothing. I kept calling and someone said that they would have **** call me every time I called. Finally June 10th the same man answered and I could tell he was frustrated when I called so **** finally got on the phone and told me that the car was worth fixing and he said he would call me back after I told him that I was willing to pay a little more if I had to, we really needed this car. Once again nothing, I called several times and never talked to **** again. On June 15th, I told the same man that answered the phone each time that I would just come there so maybe I could talk to ****. I went on June 20th and told the lady at the front desk everything that had gone on and she said let me talk to ****, she seemed very sympathetic. She came back and told me there was nothing they could do about the car and said **** said he talked to me several times which wasnt true. They would not refund anything. Just said they put that much work into it.