Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used MyBambu for years, never had an issue, loved the bank for so long and they had a great referral program. So as of recently I had a family reunion and while I was there I was telling my family about the bank and they wanted to sign up too. All of a sudden, my Bambu account is locked so I call them and was told that someone tried to login my account and thats why it was locked. So they unlocked it and I went on about my day. Later on, I tried to login again and it was locked again. I talked with compliance and they told me there was suspicious activity all because I had a lot of referrals. Ive gotten plenty referrals before and never had a problem. I feel that they closed my account because they do not want to pay me the money they owe me for referrals. I had 120 referrals and the program is $15 per signup and that is $1800 in total that they do not want to pay me. I brought so many people to their app out of pure love for the bank and this is how I was repaid and it is not fair at all. I was told there would be a review of my account and I even provided them with names of people who signed up but no, they never responded again and I wake up today to a closed account. This is unacceptable!

  Business Response

  Date: 04/29/2023

  As a security measure, MyBambu periodically reviews customer activity to ensure the security of their accounts. Upon reviewing your account, we found that it was closed due to a charge off with another financial institution.
  
  We sent an email to you regarding the closure and the reason for it, the email also included refer a friend our terms and conditions found below. 

  We understand that you are concerned about your referrals, but during our review, we found that the names of the 6 users you provided were invalid, and we were unable to verify the information you provided. When asking for additional information the customer mentioned she did not provide the link to any of the users referred it is essential for our customers to send a link to the other user to be considered valid referrals.

  We can confirm that you have received payment for a total of 76 referrals dating back to February 2023, totaling $1,140.00.
  
  However, due to the reasons mentioned above, we are unable to process further payments for the referrals that could not be verified.
  
  We apologize for any inconvenience caused and are available to address any further concerns you may have.
  
  MyBambu's Refer a Friend terms and conditions found on our website state: 

  If your Friend opens an Account and complies with the Account terms and conditions [hyperlink] we will reward you with a $15 deposit (Refer a Friend Reward (Account)) to your Account. If your Friend applies and is
  approved for a loan by the Lender, we will reward you with a $100 deposit (Refer a Friend Reward (Loan)) to your Account. A Refer a Friend Reward (Account) Reward and a Refer a ************) Reward are called Rewards. A Refer a Friend Reward (Account) will be deposited to your Account within 15 business days (Monday through Friday excluding US bank holidays) after they are earned. A Refer a Friend Reward (Loan) will be deposited to your Account within 45 calendar days after they are earned. When the Reward is deposited in your Account you will see the Reward amount added to your Card balance. You must have an active Account to be eligible for a Reward and your Friend must use the link provided in the referral. Individuals who are eligible to receive over $600 in Rewards are required to submit to us a valid IRS W-9 or W-8 form. You may not use bulk distribution methods to solicit Friends that in our discretion constitute unsolicited commercial communications or spam, whether through email, social media or other websites or platforms. The use
  of multiple, duplicate or otherwise fake Accounts, opening an Account with fake or false personal information or a forged or altered government ID, or failure to follow the terms and conditions of the Account by you or your Friend is a violation of these Terms and Conditions. Violating any applicable law is also a violation of these Terms and Conditions. We may take back any Rewards that are received by you in violation of these Terms and Conditions, including, but not limited to, at the time we may close your Account.

  Customer Answer

  Date: 05/01/2023

   
  Complaint: 19994459
  
  I am rejecting this response because I made clear in an email that I was not done gathering names to give them proof of the signups yet they still did not wait for me to send the rest. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/02/2023

  The customer stated  in an email correspondence to MyBambu "I  had these people sign up personally from looking at my link at my family reunion."

  The customer was made aware this is in breech of our terms and conditions.

  Please Note: A user cannot sign up by looking at the link and it count as a referral as there is no promo code for the referred user to input. The link provided must be shared from the user's application to the their referred friend in order to qualify. 

  This is a statement taken directly from our terms and conditions: "You must have an active Account to be eligible for a Reward and your Friend must use the link provided in the referral."

  MyBambu's full rewards terms and conditions can be found here: *************************************************************************************************************************

  Business Response

  Date: 05/04/2023

  Most Recent Message

  Date Sent: 5/2/2023 4:39:37 PM
  

  The customer stated  in an email correspondence to MyBambu "I  had these people sign up personally from looking at my link at my family reunion."

  The customer was made aware this is in breech of our terms and conditions.

  Please Note: A user cannot sign up by looking at the link and it count as a referral as there is no promo code for the referred user to input. The link provided must be shared from the user's application to the their referred friend in order to qualify. 

  This is a statement taken directly from our terms and conditions: "You must have an active Account to be eligible for a Reward and your Friend must use the link provided in the referral."

  MyBambu's full rewards terms and conditions can be found here: *************************************************************************************************************************

  Customer Answer

  Date: 05/04/2023

   
  Complaint: 19994459
  
  I am rejecting this response because the representative I spoke to told me that this was okay. She even stated that there have been people who told her theyve shared their links on social media in ******** groups and they just told them not to do it anymore and still paid them out. So this is unfair to me to not be paid. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/05/2023

  MyBambu can confirm this customer never disclosed anything about her use of ******** / social media with any of our representatives.

  The customer stated the users signed up at her family reunion as seen in the original complaint. 

  The customer was made aware multiple times mass distribution is in breech of our terms and conditions and her account has been closed.

  There is nothing further MyBambu can do in regards to this customer. 

   I have attached a link to our rewards terms and conditions below.

  *************************************************************************************************************************

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint with myBambu is the referral/signup. My initial signup I had to email for weeks and never got responses, and finally was told the referral and signup was no longer offered, but payed me $20 ($15 referral and $5 courtesy for the link still offering the signup though was "expired"). was told this was a 1 time misunderstanding was satisfied with that explanation, Provided selfy holding State issued ID. One month ago I again trusted them since what's the chance a 1 time misunderstanding would occur over and over? it seems it has happened again, weeks now I've emailed many times no response call their always busy and disconnect call, finally I got email saying they trying to contact me I returned the call to be informed that the statement says 10 to 15 days, and since both referrals occurred on 3rd it will be the 15th business day to the second, so this "10 TO" they include in their own promos they send out and post, is not only intentional misleading info since even on some it says most payed within 48 hours, but because they know it will not be 10, or 14, they will take every day, as financial service that should be treated and looking out for me, they should be 100% honest and offer all true info to be considered. this would eliminate MANY MANY customer service complaints and inquiries and there would be no expectations of anything different. they say the 15th business day will be may 1 and it was approved at 2:48 pm so it will be that very second before your eligible. that doesn't even sound promising that then it will be payed,and if they know that's the schedule why post the false info it may be sooner? to entice people who may otherwise reject their promised offer. they were to email me a transaction of the conversation I've never heard back from them and they only said what they thought would shut me up long enough to get me off phone, then never give another thought. THIS IS A FINANCIAL SERVICE people should be able to trust w info and money

  Business Response

  Date: 04/29/2023

  We would like to confirm that the pending referrals have been paid to the customer on April 26th, 2023 by ********************.

  We apologize for any inconvenience caused due to the delay in payment. Please let us know if there is anything else we can do to assist you

• Initial Complaint

  Date:04/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok I've had numerous issues with this company, with the biggest being referral payouts via mybambu. Well that's still one of the issues but it seems since I made my complaint with bbb they are punishing me, nearly everytime I gain my resolutiong my account ends up locked up and ik unable to login to do anything with it. I've been trying for almost a month to contact them via calling but can't get a response but 1 time. So the 1 time I do hear back via email, they claimed to have sent the requested password reset link, however they did not so I tried via email and calls to reach out and let them know aldso requesting link to be resent to reset my password and I've gotten nothing. I'd like to end my buisntless with them and with filing yet another complaint hoping to keep anyone else from going through this, unlocking my account receiving what they owe me and closing my account with them.

  Business Response

  Date: 04/05/2023

  MyBambu is writing in response to the complaint filed by *************************** regarding referral bonuses.
  
  We can confirm MyBambu has paid the customer a total of 29 referral bonuses, amounting to $435.00 dating back to February 2022. The customer also received 4 referrals amounting to $60.00 on February 3rd, 2023. On February 27th, 2023 and March 20th, 2023 the customer received $15.00 referral payments totaling $30.00.

  This customer has received a total of $525.00 dating back to account opening for 35 referrals. MyBambu has made attempts to reach the customer via telephone and have been unsuccessful as she provided an invalid phone number, we have emailed the customer requesting a valid phone number in order to resolve any issues she may have. 
  
  We regret any confusion or inconvenience the customer may have experienced and are willing to help, the customer may contact us at ************ to find a mutual resolution.

  Customer Answer

  Date: 04/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  I would also like to add my 0hone number to this so they may contact me as I've tried and tried with no success other than through email. I am eagerly waiting for this phone from them.

  ************
  Sincerely,
  
  ***************************

  5 ***** Dr ************************* ** 62533

  
  

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 3 rd. I was notified of suspicious activity and ended up finding out there was a cash app made under my name and linked to my card from Bambu and filed my claim the same day Dec. 3 rd. Since then I received emails stating it will take 10 days to be resolved . I call daily and no one answers says my call has been forwarded to other department . They hang up on me and string me along. No answer most of the time

  Business Response

  Date: 03/07/2023

  MyBambu can confirm the customer spoke with one of our agents via telephone on 12/3/22. On 12/5/22 the customer was contacted via email regarding their claim. The customer spoke with ******************** via telephone during the whole investigation process. This claim has been closed and considered resolved. We are not allowed to disclose customer personal information but we have emailed the customer explaining why her account was closed. 

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue pertains to funds being held in a banking institution. I currently have ****** held in a My Bambu checking account. I attempted to withdraw funds from my account via a local ATM machine but was declined. I have tried many others attempts from different machine with no luck. That same day attempted to contact My Bambu customer service to help resolve the issue. Unfortunately I was told by a automated response to leave a detailed voicemail due to high call volume so I did. After not receiving a call back that day I've retried calling them many times since for over a week with the same issues and never hearing back. I'm in desperate need of my money and have suffered fanatically in light of this issue.

  Business Response

  Date: 02/21/2023

  The customer received a fraud alert due to a suspicious transaction in which she did not confirm.
  We can confirm her card was taken out of restricted status and the customer was able to transact once she confirmed the transaction in question.
  The customer spoke to one of our customer service representatives on January 18th, 2023, regarding this issue in which resulted for her account access to be restored.

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bambu running a referral program for every invite you get $15 i've invited over 20 people and i never got paid they told me to wait 14 days i did this program back in either november to december i still wasnt able to get my money . This company been running this program for years now and still cannot keep a track of referral i would like to be paid. I do not have all the names of my referrals i would just love to be paid.

  Business Response

  Date: 02/22/2023

  We can confirm MyBambu has paid the customer a total of 29 referral bonuses, amounting to $435.00 dating back to February 2022. The customer received 4 referrals amounting to $60.00 on February 3rd, 2023.
  
  The customer spoke to one of our customer service representatives on December 15th, 2022, regarding her refer a friend bonus and was asked to provide additional information as the number the customer provided did not match our database. The customer did not provide the information requested.
  
  We regret any confusion or inconvenience the customer may have experienced. Nevertheless, we have fulfilled our obligation to the customer by paying her all the referral bonuses that were due to her.

  Customer Answer

  Date: 02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  9825 ****************** 4113

  ************, ** 32246

  
  

• Initial Complaint

  Date:01/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok since I've opened the mybambu account, I can't rarely reach anyone via their complain number and getting I n touch with them via email doesn't happen. Instead they send the same resp ok name email claiming someone will be in touch within 3 says wh I c h is extremely rare. My issue is iv r made numerous referrals with hopes of hoping mybambu recruit customers while receiving 15$ per reference. I'm getting ripped off but can't reach anyone for resolution

  Business Response

  Date: 02/20/2023

  MyBambu is writing in response to the complaint filed by *************************** regarding referral bonuses.
  
  We would like to clarify that MyBambu has paid the customer a total of 7 referral bonuses, amounting to $195.00.
  
  The customer received two referral bonuses in the amount of $30.00 on December 19th, 2022, two bonuses in the amount of $30.00 on January 11th, 2023, and an additional three bonuses in the amount of $45.00 on February 3rd, 2023.
  
  The customer spoke to one of our customer service representatives on December 1st, 2022, regarding her bonuses.
  
  We also contacted the customer via email on December 19th, 2022, notifying her that she had received her two of her bonuses.
  
  We regret any confusion or inconvenience the customer may have experienced.
  
  Nevertheless, we have fulfilled our obligation to the customer by paying her all the referral bonuses that were due to her.

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 18704184
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/21/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the refer a friend promotion with mybambu and referred a friend. I never received the $15 for my friend signing up. I contacted mybambu and they requested the name, email, and screenshot of the referral link. I sent all of the info they asked for and received another email saying their mail box was full. I sent it again and it was delivered but they are reviewing it and I still haven't received the $15 promotion.

  Business Response

  Date: 11/28/2022

  MyBambu can confirm the customer reached out to us via email regarding his rewards payments on 11/16/22, MyBambu reached out to the customer requesting additional information regarding his referral.
  The customer provided the information requested on 11/17/22. On 11/18/22 MyBambu sent the customer an email thanking him for the information provided and notified the customer we were investigating.
  Upon, reviewing the information provided on 11/28/22, the customer was paid for his missing referral payment.
  MyBambu tried to contact the customer via telephone and were unsuccessful, we contacted the customer via email notifying them referral payment was paid out. 

  Customer Answer

  Date: 11/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been using mybambu for awhile now and they have a promo going that you invite family/friends and get paid $15 a referral ive had some of my friends and family signed up and still havent gotten an payment from They yet they dont like paying people for getting the signups they put in they promotion

  Business Response

  Date: 09/22/2022

  
  The customer emailed ******************** customer care stating How many referrals I have on December 30th, 2021.
  
  On February 18th, 2022, one of our customer care agents called the customer to discuss the missing referral payments and the customer hung up abruptly.
  
  The customer called three times in the month of August to file a dispute in which has been resolved and did not mention the missing referral payments. We have not had any recent correspondence from the customer stating she is missing referral payments.
  
  On September 22nd, 2022, we contacted the customer via telephone and email and the call went to voicemail. A voicemail was left requesting a callback and the email sent was requesting additional information on the friends she referred.
  
  If the customer can provide the documentation requested for the referred party, we will credit the customers account the missing payments.
  
  Unfortunately, our records do not indicate the customer has any referral bonuses pending.
  
  

• Initial Complaint

  Date:07/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MyBambu was offering $10 signups and $15 if you referred a friend. I completed the signup on 6/04/22 and I also referred 24 friends who used my referral code. I still havent received the $10 signup bonus, along with still not having received my $360 for the 24 people Ive referred ($370 Total). I have tried to contact them via phone but getting someone to answer is extremely difficult. I finally got ahold of someone 06/15/22 and they said they were understaffed and really busy but I would have my signup bonus along with my 24 referral bonuses in my account by the end of that week. I patiently waited, however, they never deposited it. I called back 6/20/22 and finally got ahold of someone after the 12th phone call, just for them to tell me that no one was there that could help me but they would have them call me back as soon as possible. Ive been waiting forever now and still no one has called me back. Ive tried to email them multiple times but their email isnt working. I dont know what else to do. They dont appear to be professional and I believe they could very well be collecting peoples information for fraudulent activity, I certainly hope not though because that means they have all my personal information and the 24 friends I referred too, vouching for MyBambu. All I want is the bonuses that were promised and if MyBambu isnt going to follow through with the signup bonus and referral bonus, they need to stop offering it and cease with the false advertising.

  Business Response

  Date: 07/28/2022

  We can confirm the customer opened their account on 05/31/22.
  
  As of 05/24/22 we no longer offer our account opening bonus as stated in our terms and conditions for refer a friend.
  
  We did not receive any correspondence from the customer, ******************** attempted to reach the customer via telephone on 07/28/22 and he did not answer.
  
  A voicemail was left requesting a call back, and we sent the customer an email requesting additional information regarding the bonus.
  
  Due to customer privacy obligations, we are not able to provide personal information about our account holders.

  Customer Answer

  Date: 07/31/2022

   
  Complaint: 17541877
  
  I am rejecting this response because: the directions for the Refer a Friend clearly state Click links above to Refer a Friend to MvBambu and
  collect a $15 reward when they open an account!
  *Message and data rates may apply no where does it say that I would have to keep a list of each person I referred, along with, the email each person used to open their account and the screenshot of the referral link message I sent to my contacts. Thats why I have a unique link that My Bambu assigned me, so I dont have to keep a list of all my referrals info. Each of my referrals used my unique referral link, which My Bambu can pull up and clearly see all the information they are requesting me to provide. I followed their directions and I dont understand why they are requiring me to provide each of my referrals information along with the screenshots of my referral correspondence.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/05/2022

  To be able to qualify for a referral payment, the individual referred must complete the account opening process and be an active MyBambu customer. Due to customer privacy obligations, we are not able to provide personal information about our account holders.
  
  Although you have invited 24 individuals to open an account at MyBambu, we can confirm that zero have opened their account successfully.
  
  Our unique tracking code shows us that information which is why we asked for additional information of your referrals to cross reference and ensure your referral bonuses have been paid properly.

  Customer Answer

  Date: 08/13/2022

   
  Complaint: 17541877
  
  I am rejecting this response because: I dont know their emails, I invited all the younger adults at my church. I wasnt aware that I would be required to take down each person that I referreds information, since thats not in the requirements to be eligible for the $15 each referral. I only followed the directions specifically specified on MyBambus Referring page, had I know  they wouldnt be keeping track of my referrals with my unique referral code, I would have documented them. It seems like they are just giving me the ring around to get out of paying what is owed and this is how they are getting an alarming amount of peoples information, including mine, and I do not believe they are using our Information for anything good. This situation already felt off but now it is seriously starting to feel like fraudulent activities are at work here, and unfortunately, I helped them acquire more information. 

  
  Sincerely,
  
  *************************