We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Dealers

True Cars Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    04/27/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I paid ************************* 4500$ for a vehicle *** when he couldnt provide said vehicle he started to return my money. He only returned 2000$ and still owes me 2500$. After at least 8 months now he will hasnt returned my money. He is a thief and sells lemons all over the city of *******. Im appalled at long be has been in business committing fraud and tax evasion with how he runs his business. In disappointed in the way the law handles these types of people. He is still selling bad cars and taking peoples money.

    Customer response

    04/28/2024

    This company is not out of business he is full selling cars that location. *******************. Here is another address for the business. 

  • Initial Complaint

    12/28/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    BBB unable to locate business
    I have not received my car title from this company. It has been 6 months since I purchased my used vehicle from them and there has been no progress since then. Not only that the dealer lied about the condition of the vehicle. This has brought me to be in a distress due to the lack of professionalism and human decency. I have religiously kept in contact with dealer, however he has not been consistent nor cooperative.

  • Initial Complaint

    10/05/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    BBB unable to locate business
    I purchased a vehicle from True Car Auto Sales on July 8th, 2022 with the impression that the car had ****** miles on it. I wasnt given my title because the seller did not have it in hand at the time, but he assured me that I would have it in my hand within a week. I didnt receive my title for this vehicle until July of 2023. Once i received my title I seen that the car had over ******* miles on it. The miles had been rolled back. Because of the mileage on the car and the mileage on the documents I have been unsuccessful with selling this car. I have paid for over $2,000 worth of mechanical issues on this vehicle within the last year that ive had it. I have reached out to the seller multiple times to help me pay to get it fixed or to trade my car since hes sold me an crooked vehicle but he has refused to help unless i allow him to take me on a date. I would no longer like his help, I would like to be compensated for my vehicle from this seller. The new address for this business is ************************************************************.

  • Initial Complaint

    10/04/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    BBB unable to locate business
    Purchase Date: July 8th, 2023 I purchased a vehicle from True Car Auto Sales on July 8th, 2022 with the impression that the car had ****** miles on it. I wasnt given my title because the seller did not have it in hand at the time, but he assured me that I would have it in my hand within a week. I didnt receive my title for this vehicle until July of 2023. Once i received my title I seen that the car had over ******* miles on it. The miles had been rolled back. Because of the mileage on the car and the mileage on the documents I have been unsuccessful with selling this car. I have paid for over $2,000 worth of mechanical issues on this vehicle within the last year that ive had it. I have reached out to the seller multiple times to help me pay to get it fixed or to trade my car since hes sold me an crooked vehicle but he has refused to help unless i allow him to take me on a date. I would no longer like his help, I would like to be compensated for my vehicle from this seller.

    Customer response

    10/04/2023

    The new address for this business is 

    ***********************************************************;38116. Please do not close it out. He is still open and actively selling cars. I have attached a screenshot to show that he is still posting actively to sell his vehicles. His phone number is *****************. This is still a working number. 

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

D

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

3107 Carrier Street

Memphis, TN 38116

Visit Website
(901) 949-9688

Customer Complaints Summary

4 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.