Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 23rd, 2024 I purchased the 16 in. Animated World's Fair Roller Coaster for $99.99. Upon receiving the item, I removed it from the packaging it was delivered in and plugged it in. It immediately made a clicking noise and the cars would stutter and jerk when going up the ramp. That is when I contacted Mr. ********************** about the issue and how to proceed. When they finally responded I received the return shipment label. All interactions are in the emails that have been attached. When I received the replacement roller coaster and plugged it in, it did not work at all. I then contacted Mr. ********************** customer service again and after another volley of emails was told I would not receive a replacement, just a refund. I was also told that the item was now out of stock, however, their site as well as ****** showed this particular item was in stock. Please note there is no way to contact their customer service by phone, only email which made this entire issue stressful.I want a functioning and in perfect shape replacement as promised.

  Business Response

  Date: 02/06/2025

  Hi *****,

  
  We sincerely apologize for the trouble you've experienced with our roller coaster. We understand how frustrating this can be and truly appreciate your patience as we work to resolve this for you.

  
  We're happy to offer you a replacement instead of a refund and will thoroughly test the new unit before sending it to ensure it works properly. There's no need to return the non-working roller coaster you currently have.

  
  A new replacement order has been created in our system (SO00129226). Well email you the tracking number as soon as it becomes available from our warehouse.

  
  Please let us know if you have any questions. Thanks!

  Customer Answer

  Date: 02/06/2025

  So im happy with the response

  And think thats fair.but they have said nothing about being lied to by miricale.Or why without your help were not gonna continue to make good..its been stressful and confusing from their customer service department. So yes im happy with this ..i just think a little explanation of why is just.

  Please advise.

  J.Frryman

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** *******

  **********************

  ***********, FL 34613

  
  

• Initial Complaint

  Date:01/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother purchased me a Christmas wreath and provided this item as a Christmas gift. When I opened the item on Christmas morning, this item was broken. Bulbs were loose and falling off (not a big issue as they could be fastened back on), but the main problem was the fact that the bulb wires and connection to the foundation of the wreath were coming off hanging from the wreath when you hang it.Long story short, customer service was extremely rude to my mother when the return process was initiated. Additionally, they refused to pay for shipping to return the broken/defective item. My mother had to pay out of pocket for return shipping (via **** and then when the item was sent back to them they took two weeks to even issue a refund. I am requesting a refund for personal shipping as this is wrong that they make you pay for shipping of a defective item. I could see if this was buyers remorse but the product is not in working condition and not the quality one would expect.

  Business Response

  Date: 01/27/2025

  Hi sorry to hear about this. We do not require shipping charges to be picked up by the customer if the items were damaged. We are sorry you were given incorrect information on this.
  
  So we can best assist you please provide us your order number for the wreath as well as your receipt as proof of purchase. If you have an image of the damage to the wreath please send that as well. We would also need the receipt showing the amount paid at the *** store to send the items back. Feel free to send all this information to ******************************************* Once we get that we can work with our team to make this right for you. Thanks 

• Initial Complaint

  Date:01/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 ceramic Xmas trees. Got in mail. One was chipped and paint job was spotted and one was green when I ordered pink. I emailed the return request. Back and forth with emails delayed basis and finally they gave me ***** labels to send back for refund since I couldnt get them to replace them and ship replacement. Sent both boxes back via ****** Two weeks later I get ONE refund. Sent two back which they have received. I ordered again to replace the trees I originally ordered And another tree. The third three 24 white ceramic tree came broken in quite a few pieces. Sent email for return of it and nothing has happened. Ive been emailing them for over a week and half and no response. No return label. So they owe me around $70 for a refund for sending me the wrong color tree and another $100 for sending me a broken tree. I am more than willing to send that back to them but they havent responded to send me a label.

  Business Response

  Date: 01/21/2025

  Hi, Weve processed refunds for the following orders:
  Order #*****: 18 in. Pink Tree
  Order #*****: 24 in. White RGB Tree
  Attached are the order PDFs showing the refunds deducted from the original order amounts. Refund notifications were sent to your email on 1/7 and 1/8.
  Theres no need to return the damaged trees, which is why a return label wasnt provided. Youve been fully refunded for these items, and everything is now resolved. We sincerely apologize for any inconvenience this may have caused. Thank you!

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22823438
  
  I am rejecting this response because:

  I sent back two trees on order *****. You accepted both via *****. You have only credited ONE from this order (Seafoam). Thats the problem. You owe me still for the other I sent back which was GREEN when it should have been a PINK tree with multi colored lights. 
  

  order *****

  18 Nostalgic Ceramic Tree SEAFOAM

  RETORD1760 via ***** 791585115425

  Delivered back to Mr ********************** on Thursday January 2, at 10:08a signed by SHernandez.

  **you refunded this one  

  18 Nostaglic Ceramic Tree PINK 

  RETORD1761 via ***** 791585125470

  Delivered back to Mr ********************** on Tuesday December 31, at 11:49a signed by MNunez. 

  **you DID NOT REFUND THIS ONE. 

  YOU FINALLY SENT ME AN EMAIL ON THE 24 White Tree after I filed this complaint and told me to throw it away and issued me a refund for that tree  So pay me for the 18 tree in what was supposed to be pink (but was green) and we are done  Forever!!

  Sincerely,
  
  ****** *********

  Business Response

  Date: 01/22/2025

  Hi we apologize for missing that. I do see that item was sent back and a refund was due after looking through these emails. We have gone ahead and refunded you for that tree as it did arrive back at our warehouse now. Attached here the order details showing both trees have been refunded. Sorry for the delay on this. Thanks 

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ********************************* Scissor Lift at our local Lowes on 14 October 24. It stop working on or around 31 December. Lowes will not take it back after 24 December because it is a holiday item. On 6 January I sent e-mail to customer service 6 January with proof of purchase and video showing that the item does not work properly. 7 January I received e-mail from ********* stating that she would connect me with the department that handles warranty issues. I have sent three more e-mails two with attachments of proof of purchase and video as they requested. Mr. ********************** has not yet responded to my request for a replacement. This is not good customer service and they should have live agents to talk to instead of e-mails.

  Business Response

  Date: 01/17/2025

  Hi ******, 
  
  So sorry to hear about the issues you were having with this Santa Lift and Lowes not accepting the return. Unfortunately, we do not have stock right now to send a replacement. We can however offer a gift card for the amount of $89.98 that was paid for the item at Lowes. We can go ahead and issue that gift card now and send it to your email if that works for you. Thanks

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint ********************************** for ***************************** and Refund Request To Whom It May Concern,I am filing a complaint against Mr. ********************** for failing to respond to my attempts to return damaged products and request a refund within their stated return policy period.Details of the Complaint:Order Number: #***** Order Date: December 24, 2024 Delivery Date: January 3, 2025 Issue: Upon receiving the package, I noticed that the box was damaged.I contacted Mr. **********************s customer service team immediately to report the issue. After several days, I received a response requesting proof of purchase and photos of the damaged items. I promptly provided the requested information, including the photos and a screenshot of my purchase history, but I have not received any further response or instructions since then.Their return policy states that returns are accepted within 30 days of receiving the products. Despite my efforts to resolve this matter within the allowed timeframe, I have been ignored.Products Affected:I am requesting a full refund for the following items:1. Animated Collage Toy Store 2. World's Fair Grand ****** Wheel 3. Regal ********************** Carousel Resolution Sought:I am seeking:1. A full refund for all three items.2. Clear instructions on how to return the products.Evidence Provided:Photos of the damaged packaging and items.Screenshot of the purchase history.Copies of my email correspondence with customer service.Impact:The lack of response from Mr. ********************** has caused significant frustration and inconvenience. Their failure to honor their return policy and respond in a timely manner has left me with damaged items and no resolution.I trust that the BBB can assist in resolving this matter promptly. Please let me know if you require any additional information.Thank you for your time and support.Sincerely,****** ***

  Business Response

  Date: 01/28/2025

  HI ******, 
  
  Thank you for this information. We do apologize for the delay and are sorry to hear the boxes were damaged. In order to process your return our customer service team will need to see photos of the damaged items and a video of the items malfunctioning. If you cannot provide photos and a video of the damaged items, please return the items to the address below. Your Return Authorization Number is S-RETORD1996. We will issue your refund once the items are back in our warehouse. Thank you. Please let us know if you can provide those images so we can let our team know and make a claim for a faulty items for free return labels. Thanks 
   
  Mr. Christmas LLC / NIMBL
  **********************
  ******************* 84104
  
  

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Sunday for 3 items. I accidentally ordered an item twice, and I immediately emailed them to ask them to not ship the additional item. No reply. On Tuesday I got the shipment confirmation, including the item I wanted to be cancelled. I email again. No reply. I checked the return policy and it states I need to pay for return shipping, but I don't even know how to get a return label since they don't reply to emails and there's no phone number. At this point I simply want a free return label so I can return the item.

  Business Response

  Date: 01/09/2025

  Hi ****, 
  
  So sorry for this and we do apologize for not being able to cancel this one in time from when you had sent your message. Attached here is a free return label to send that extra tree back you had mistakenly ordered. Once you are able to ship it and send it back to our warehouse we can offer a full refund for that extra tree. We will email the instructions and label to use as well and I have listed them here for reference. Please let me know if you need anything else or have any other question. Thanks
  
  The warehouse has assigned RA# S-RETORD1881 for your return. Please make sure this number is clearly marked on the outside of all boxes being returned to:
   
  Mr. Christmas
  Attn: Shipping/Receiving
  *************************************************************************
  
  Once your item is received and processed by our warehouse, your refund will be processed. Please let us know if you have any further questions.

• Initial Complaint

  Date:01/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made multiple calls and emails regarding my order of the animated nutcracker which came defective. I emailed Mr. ********************** on the day it arrived on 12/22/24 requesting an exchange or refund. I am very dissatisfied with their customer service response which has been none. It has been over 2 weeks since I first reached out to them, and there has not been any response to my emails and calls. The only emails I receive is their advertisement. They are being very deceitful in their approach to my issue. They have left me no other alternative than to file a complaint here. If this matter doesnt get resolved, I will proceed to file complaints with the Tennessee general state attorney, and the ************************. In addition, I will leave negative reviews on ******, and all their social media platforms.

  Business Response

  Date: 01/08/2025

  Hi please note we have emailed you and sent a return label for this defective product. We were originally waiting and asking for video of the product to review the defect. However we have now sent a return label to send the items back for a full refund. I have included the return label here and will provide the return instructions as well. Please let us know if you have questions. 
  
  Attached here is a return label for this item. Please use this to send back the item. Once the item arrive back to us we can refund you. Please note we are out of stock currently on this Nutcracker suite but can offer a full refund. 
   
  The warehouse has assigned RA# S-RETORD1879 for your return. Please make sure this number is clearly marked on the outside of all boxes being returned to:
   
  Mr. Christmas
  Attn: Shipping/Receiving
  *************************
  *******, ** 38141 
  Once your item is received and processed by our warehouse, your refund will be processed. Please let us know if you have any further questions.

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company offers 2 day express shipping at $40. There is no listed detail of their version of 2 day express shipping. It took 6 days. An order I placed with regular shipping was $15 and took 7 days. Their customer service is horrible as there is no ability whatsoever to speak with any person. You must email and they may or may not even respond back. *** requested a refund of my shipping cost for 2 day express shipping in multiple emails sent to them. They refuse to respond to my refund request but rather they just give details on what the 2 day express shipping is, which is 2 days after the item(s) leave their warehouse and no weekends. I feel they should have a full description detailing to customers regarding the 2 day express shipping. There needs to be full disclosure listing details next to their offer of 2 day express shipping. Its not standard to what is expected when you see the offer of 2 day express shipping. Generally, I would assume that the day I place an order of an in stock item that the item would go out next day and be delivered in 2 days. I would not have paid extra for 2 day shipping if I knew it would **** * days. As stated, there is no response to my request for refund of shipping costs. I found a phone number online and called but, once again, no ability to speak to any person, just the ability to leave a message. My message was also unanswered.

  Business Response

  Date: 12/23/2024

  Thank you for sharing your concerns, and we sincerely apologize for the inconvenience caused. While our 2-day express shipping policy accounts for the timeframe after the item leaves the warehouse, we understand your frustration with the delay in processing and FedExs delivery time.
  Weve refunded $25 of your shipping charge so youre only paying the $15 regular ground shipping rate for this order. You should see the refund reflected in your account shortly.
  We also take your suggestion about better disclosure of shipping details seriously and are working to improve our communication for greater clarity. Thank you for bringing this to our attention.

• Initial Complaint

  Date:02/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and received an item from Mr ********************** that on opening at ********************** was not functioning properly. I have sent 3 unanswered emails to customer service. I have left 3 voicemails and even tried to use social media to contact the company for a replacement or refund with no answer.

  Business Response

  Date: 03/15/2024

  Hi ********,

  Sorry to hear about your experience!

  We have sent you an email from our Mr. ********************** email please respond to it at your earliest convenience or call us directly at ************* so we have help resolve this issue as soon as possible. Thank you. 

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $751.53 for a 7.5' LED Christmas tree on in July 2022 through the *** network. The tree worked fine for the 2022 holiday season. We put up our tree again this week and the lights only worked for 1 night. I've emailed and left several voice messages but nobody responds.

  Business Response

  Date: 12/11/2023

  Hello ******,

   

  Our apologies for the delay in response. Someone will be in contact with you today regarding your tree and we will resolve your issue ASAP.

   

  Thanks

  Business Response

  Date: 12/11/2023

  We have reached out to the customer in response to their customer service inquiry on two separate occasions with no response. On December 7th and 11th. We have no record of the customer calling our customer service line and leaving a message. 

  Once they respond, we will handle right away.