ComplaintsforMr. Christmas, LLC

• Initial Complaint

  02/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ordered and received an item from Mr ********************** that on opening at ********************** was not functioning properly. I have sent 3 unanswered emails to customer service. I have left 3 voicemails and even tried to use social media to contact the company for a replacement or refund with no answer.

  Business response

  03/15/2024

  Hi ********,

  Sorry to hear about your experience!

  We have sent you an email from our Mr. ********************** email please respond to it at your earliest convenience or call us directly at ************* so we have help resolve this issue as soon as possible. Thank you. 

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid $751.53 for a 7.5' LED Christmas tree on in July 2022 through the *** network. The tree worked fine for the 2022 holiday season. We put up our tree again this week and the lights only worked for 1 night. I've emailed and left several voice messages but nobody responds.

  Business response

  12/11/2023

  Hello ******,

   

  Our apologies for the delay in response. Someone will be in contact with you today regarding your tree and we will resolve your issue ASAP.

   

  Thanks

  Business response

  12/11/2023

  We have reached out to the customer in response to their customer service inquiry on two separate occasions with no response. On December 7th and 11th. We have no record of the customer calling our customer service line and leaving a message. 

  Once they respond, we will handle right away. 

• Initial Complaint

  12/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The items was return 0' Outdoor Climbing SantaMr. ChristmasOrder #*****Order total$514.99Order dateNov 161 10' Outdoor Climbing Santa10' Outdoor Climbing Santa$499.99Subtotal$499.99Shipping$15.00Taxes$0.00Total$514.99Show more

  Business response

  12/22/2022

  Hello,

  We do not have a record of a return request or return authorization under this order number. We also do not have a record of receiving this item back. If this item was returned, please email customer service with the return tracking number and we will be happy to look into refunding the purchase.

  All the best,
  ****
  Mr. Christmas Customer Service

• Initial Complaint

  10/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They gave me information on who to contact for parts and for almost one year the parts are not available. After trying all this time I sent Mr. ******** a copy of all the emails to there parts supplier and it has been 3 weeks with no response. When you call Mr. ********************** you can not get a live person and the name who responded to the original email is not in there company directory. There is also no way to leave a voice-mail. All are full. Purchased a product with a missing battery cover and just want to get it, why is there customer service not responding and why would they have a parts supplier who can't supply parts just keep saying contact us back. When you contact the parts supplier they say the same thing. Check backin a couple months. Don't think they care at ALL. SUCH POOR CUSTOMER SERVICE, AKA DOESN'T EXSIST!

  Business response

  11/10/2022

  We are extremely sorry to hear about the experience this customer had with our third-party parts supplier. As it is a separate company, we do not have control over their customer service or how they respond to customers. We have reached out to that company regarding this customer's issue and how it was handled so this does not happen again.

   Unfortunately, this customer's emails were flagged by our system as potential spam and did not make it to our customer service team which is why they did not receive an immediate reply. Our team has since reached out to the customer to resolve this matter.

• Initial Complaint

  01/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 12/12/21, I purchased a Nutcracker Suite, in the amount of $216.00 directly from the Mr. Christmas website. Order number: ***** The item was listed as in stock, with no flag of anything that would delay this order being delivered in time for Christmas. I only received one communication from them which was confirmation of my order, and also my bank account was charged in full for the item on that day. When I realized that I hadn't received a shipping notification by Christmas I reached out to them for a status update - I have emailed them (since when you call it is a full voicemail) THREE times at this point, with zero response or acknowledgement from them with exception of an auto-reply form response. To date I have not received a real response from the Company. I believe the Company, that has now held my money for one month, is fraudulent, and I expect a full refund. Thank you. **** ******

  Business response

  01/26/2022

  Business Response /* (1000, 7, 2022/01/25) */ We sincerely apologize for the issue this customer experienced. Due to a systems issue, there was an error in shipping this order which, when brought to our attention, was immediately refunded. Consumer Response /* (2000, 9, 2022/01/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response since a refund is what I asked for. My issue though was around me attempting to contact the company for months with no response until I filed this complaint. They didn't really respond to that piece. There was nothing proactive from the Company.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩