We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cell Phone Supplies

In & Out Wireless

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an IPhone 13 with case and screen protector on 12/7/23 for a total of $370.00. I was insured that even though this was a use used phone that I had 3 months after purchase to bring it back if I had any problems that were not physical damage to the phone. I bought it later in the evening so I waited till the next morning to transfer all my stuff from my old phone. At this time, there was a warning/notification that said unable to determine if the battery is a genuine part and/or functioning properly. I kind of bypassed this because it was a used phone after all. So as Im going through my 1st morning with the phone I realized that my speaker phone doesnt work (they cant hear me.) So once again I just said to myself its a used phone, I cant win them all. Well that same evening (after the stores are closed) there is a black dot that appeared in the middle is my screen, a couple is turn off and ons later, there is a complete line going down my screen. This I couldnt over look. So the next afternoon (today) I go up to the store with the original receipt and told them the situation, from the battery to the screen. And instantly the owner/worker blamed it on me. He said it was a pressure point that there was nothing he could do and my warranty is void. Ive literally had the phone for 36 hopes. I bought the most expensive case (otterbox) and a screen protector when I bought it. There isnt a single scratch, ****, smudge or anything on the screen or the case to say this is my fault. They completely fooled me. I wasnt asking for my money back, which I think I should get with all the problems, but I just wanted a different phone for the same price that wasnt flawed. He refused. I then even asked him if he would honor the warranty for the in-genuine battery and speaker phone and he told me he would not touch the phone, and that I needed to take better care of my stuff. This is outrageous!! How can you say theres a warranty but not honor it?! Please help

In & Out Wireless is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.