ComplaintsforHope Credit Union
Credit Union
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Complaint Details
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Initial Complaint
02/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have a old account with ********************** and the account has been transferred over to *********************** the balance was 637 *********************** from is charging me triple of the account the balance is owing ***** that is more money chargedInitial Complaint
12/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I feel that this bank is not dependable enough when it comes to card issues. I cant get access to my card because they locked it without even trying to alert me of this matter. And now that Ive realized my card is locked without notifying me I cant even get in touch with someone because of regular business hours. I should be able to at least undo the action they took upon themselves to do or at least get someone on the phone. They NEED better service and more options when it comes to this matter. I have no access to MY money for the whole weekend because I cant even go the bank.Initial Complaint
12/05/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
This company contacted me about student loan forgiveness. I have been charged $39/per month for over a year. I received emails from Aidvantage, the ********** of *********** loan servicer, stating that I was past due on my account. There has been no record of my funds from Hope Credit applied to my student loan account. I have tried to reach the company but I have not had any reply.Initial Complaint
11/05/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Hope credit union is stating that I have a collection with them. I never had an account with them. Now this is negativity impacting my credit score.Initial Complaint
09/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I received bank statement from a bank that I never opened up and they are known for fraud and *** contacted them twice and cant talk to who I need to about the accountInitial Complaint
06/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 10, 2023, someone took out a loan in my name and used my SS# that was on the dark web from a data breach at a medical facility. The bank opened an account with this person without asking for an ID. This account was opened to someone who did not have access to my ID only my SS#. Although an ID was given, it was not mine. I am now trying to clean up this mess but an account with any bank- especially a credit union, should never be opened without identification.Initial Complaint
01/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I opened an account with Hope Credit Union because I was told that I had to go thru them to apply for the first time hope buyers appointment they were not helpful and took all my money and refuse to give it back and close the account alledgeing dormant fees I only opened this account with the understanding I would receive 10k towards buying a new home with the city they never accommodated me. I feel deceived and believe this is fraud and their may be others who have given them money with the hopes of getting a new home and then they take their money for no reason.Initial Complaint
01/12/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Hope credit union sent a welcome member letter to my home, but I'm not a member of that bank. They don't even have an office within 3hr of my home. I called and they confirmed there was an account made in my name, birthday, address and possibly SS# that looks to be fraudulent. So they allowed someone to make an acct in my name and info. I have not lost copies of my personal documents, so there's no way they had copies of my ID or SS card. The lady who answered the phone didn't even seem surprised by my reason for calling. She denied it being a common issue, but this may be the newest scam.Initial Complaint
08/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
1.I have never had an account with this company HOPE FCU **********, REMOVE from all credit agencies from reporting. 2.consumer means any natural person obligated or allegedly obligated to pay any debt. According to 15 U.S. Code ****a (3) 3.This letter is in pursuing 15 U.S. Code ****c (c) Ceasing communication 4.I am the consumer mentioned in 15 U.S. code ****a (3) You are HOPE FEDERAL CREDIT UNION the debt collector ***************** (5) I am invoking specified remedies under use 15 U.S. code ****c (c) (2) as a creditor I am demanding you to terminate all farther efforts pursing to 15 U.S. Code ****c (c) (1) 5.I am the executor under the 15 U.S. Code ****c (d) pursing to 15 U.S. Code ****d A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section: (1) (2) and (4) 6.According to 15 U.S. Code 1962e (8) Communicating or threatening to communicate to any person credit information which is known, or which should be known to be false, including the failure to communicate that a disputed debt is disputed. **** U.S. Code ****e (12) The false representation or implication that accounts have been turned over to innocent purchasers for value. 8.As mentioned in the 15 U.S. Code 692f Unfair practices (8)9.While pursuing to ****g (b) while the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt. ***** U.S. Code ****k Civil Liability (a) Amount of damages Except as otherwise provided by this section, any debt collector who fails to comply with any provision of this subchapter with respect to any person is liable to such person in an amount equal to the sum of (1) (2) (A) (B) (3)Initial Complaint
04/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On November 5, 2021, I visited Hope Credit Union located at ******************************************************. I was assisted by Teller **** (according to my receipt) who withdrew funds from my deposit account in the amount of $532.81 and issued me a cashier check payable to **************** (Check Number: 25 **********). I conduct this transaction every month and in my normal fashion, sent the cashier check to **************** via US mail. On December 2, 2021, I received a collections call from Midland advising me that my mortgage payment was 30 days late and they have not received my cashier check mailed on 11/5/2021. Normally, they received the payment within 3-5 days and this payment appears to be missing. I was advised to contact Hope Credit Union and request a stop payment to prevent the check from being used fraudulent. I made contact with a Hope Credit Union teammate, Sequoia (not sure of spelling) and do not feel I received a solution to my issue. Please accept this email as notification that I believe this cashier check has been lost or stolen. I am putting the credit union on notice and I am requesting the credit union to cancel this check immediately and issue a refund back to my account. I am willing to complete a Declaration of Loss statement confirming my request. Please have someone from your contact as soon as possible to help remedy this issue.Customer response
04/27/2022
See Attachment/File: image.jpgBusiness response
06/21/2022
see attachmentCustomer response
06/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************
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Customer Complaints Summary
14 total complaints in the last 3 years.
6 complaints closed in the last 12 months.