ComplaintsforThe Daily Memphian
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Complaint Details
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Initial Complaint
10/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
The organization deleted my public commentary, after which I canceled my subscription. However, the organization has charged me for access through December 28 yet denies me access now and refuses to reimburse me for the difference between my cancellation date and now.Business response
10/25/2023
The subscriber cancelled his subscription at 7:11 pm on 10/24/2023. Our customer service support is open M-F *********. We received the cancellation as well as the BBB complaint on the morning of 10/25/2023. We tried to process a refund for the cancelation but the subscriber had removed his payment information from our system. By doing so we were not able to automatically refund the $17.92. We processed a friends and family refund on 10/25/2023 before 9 am. We notified the subscriber of this and have enclosed a copy of the support ticket.Customer response
10/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***********************10 **********, Apt. 1*******, ** 38104Initial Complaint
12/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called in to have my subscription canceled. ***** ****** asked for my email address to look up my account. I gave her all three email addresses that belong yo me that might be associated with the account. I gave her my credit card information and she stated that she still could not find my account. I sent her a copy of my bank records showing that $12.99 has been charged three times over the last three months which indicates that I have a subscription with the last charge being on December 2, 2021. She became rude and started acted as if she could no longer hear me and disconnected the phone call. In a attempt to cover herself she called right back and allowed the phone to ring once and hung up again. I sent and email providing a copy of my bank statement showing the charges. I do not appreciate her rudeness as a representative of this company and will NEVER patronize with them EVER again.Business response
02/15/2022
Business Response /* (1000, 7, 2022/01/25) */ Contact Name and Title: ***** ******** Bus Mgr Contact Phone: XXX-XXX-XXXX Contact Email: *********@dailymemphian.com I have tried to reach out to her but have not been able to get a response. You will see below the emails that were sent upon receipt of the claim. Below you will see the original communications with our support team. She did not reply to this email and had no other contact with us. We cannot cancel a subscription in another name and email with out verification from that person. She has not answered our questions. We are not allowed to see the credit card number charged on a PayPal account so we need information. We cannot make an adjustment until she gives us addtional information if ****** ****** is a family member and could the charge have been thru paypals. If you need additional information please let us know.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.