Business ProfileforWaste Connections, Inc.

I live in *******, **. We have used ** since we moved in June of 2022. Since then, they've missed our pickup on several occasions, but a phone call usually get's it fixed within a day or so. During the ice storm, our trash (and everyone else's) could not be picked up. That is totally reasonable given the safety aspect. Now that the ice is gone, our can was picked up, but we still have trash that piled up during the 15 days we did not have a pickup. Every single week our trash if full so missing a single pickup is detrimental. I called on 1/23/24 and questioned about getting the additional trash picked up that was not picked up during the ice week. I was told by 2 reps that not only will ** not be picking up anything 'extra' but that they will not be refunding for the week they didn't pick up because it was "not [their] fault." Well, it's not my fault either, but for some reason ** expects me to pay for it. I don't even want a refund, i just want the additional can picked up that was never picked up. Other ** branches (such as the ** of TN) are telling residents to put additional bags next to their bin to have serviced (up to a full can's worth) on their next service day. This is a completely reasonable solution, but ** did not offer it. I mistakenly thought they did before realizing ** of TN and ** are two different branches. So, I'm writing this complaint as ** has taken my money and not performed the service for which they are contracted. I now have a full bin of trash due to the missed week as well as trash piling up that needs to go out and what will accumulate over the next several days. All I'm asking is that you please pick up my weekly garbage as you're contracted to and since a day could not be picked up as scheduled, please schedule a makeup to pick it up as I have no way of disposing of it and it will attract bugs if left inside or be torn up by animals if left outside (happened already during the ice..).