Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Terminix employee ****** said that I needed an Exclusion Contract because I had rodents in my attic and that there were rat or mice droppings and urine trails. I signed up with Terminix and they sent Terminix employee ******* to seal my attic entrances, set traps and check for rodents. ******* informed me that there were no signs of any rodents or any activity and no urine trails. ******* gave me a written report which is their company policy, however ****** only gave me a verbal report . The contract was financed through SMAC and I informed them before the first payment was made that I wanted to cancel the agreement because I was given information that wasnt correct. The employee said that they would put it in their files. I then contacted ************************* and pointed out that their employee ****** sold me a service that I didnt need and that he didnt give me a written report of his findings. ******** pulled up the report from ******* and there wasnt a report from ****** and they agreed to cancel the contract. However SMAC still proceeded to charge my credit card for the first payment. I again informed ************************* and they called ********************** to inform them that they had canceled the contract. SMAC replied that they werent canceling the contract and I guess they believe that I should pay for a service that was canceled by the company that I contracted with ! I have no control over what company Terminix contracts with ! Loan number ********

  Business Response

  Date: 06/12/2024

  THE CUSTOMER HAS 3 DAYS TO CANCEL THE LOAN, IF THE INITIAL WORK WAS COMPLETED, THE CUSTOMER IS RESPONSIBLE FOR THE FINANCING,IF THE LOAN NEEDS TO BE CANCELLED IT WOULD HAVE TO BE CANCELLED BY TERMINIX, AS OF TODAY SMAC HAS NOT GOTTEN A CANCELLATION FORM FORM THE ***** TERMINIX OFFICE. I WILL FORWARD THIS COMPLAINT OVER TO THE ***** OFFICE OF TERMINIX FOR REVIEW AND RESPONSE.

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted SMAC on five separate occassions with the first attempt being on May 18, 2024. I requested that I be sent a written statement of my account number, my current balance, my interest rate, and the payments I've made. The company has refused to do so, but they have been consistently taking money out of my account.

  Business Response

  Date: 06/12/2024

  i HAVE CHECKED THE CUSTOMER'S ACCOUNT AND I DO NOT SEE ANY NOTES CONFIRMING ANY CALLS, WE WILL MAIL THE CUSTOMER A COPY OF HER CONTRACT, THAT SHOULD HAVE HER INFORMATION SHE IS REQUESTING.

  Customer Answer

  Date: 06/12/2024

   
  Complaint: 21808654
  
  I am rejecting this response because my method of contact was not via phone, but via email. As stated, I need this information in written form, not verbally. Additionally, I you said the contract you are mailing "should" contain the information I requested.Until I receive this information, I am rejecting this response. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/12/2024

  *** REQUESTED INFORMATION HAS BEEN SENT TO CUSTOMER VIA EMAIL.

  Customer Answer

  Date: 06/12/2024

   
  Complaint: 21808654
  
  I am rejecting this response because I did not receive all of the information that I requested.

  I received the following information: my account number, my current balance, and the payments Ive made.
  

  I did not receive the following information: my interest rate. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/05/2024

  This information would have been on the contract that was sent to the customer as well. the APR on this loan is 8%

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is talking advantage of senior disability person . A representative name *********************** on 4-2.2024 advise me if I paid ****** that I will be in a deferment and my payment will be due on May 27th 2024 for the *** of *****. when I called many times to make a payment I asked for ****** and she never was available a different rep told me the same thing in order to be in a deferment you need to pay a % the same that ****** said to me they do that to charged late fee but they never placed you in a deferment. I need assistance with this issue

  Business Response

  Date: 06/12/2024

  IF THE CUSTOMER IS PAST DUE, AND WOULD LIKE TO HAVE THE DEFERMENT WHERE THE CUSTOMER MAKES A CERTAIN AMOUNT OF PAYMENT AND THE REMAINING BALANCE IS PUT ON THE END OF THE LOAN, THE CUSTOMER MUST MAFE THAT PAYMENT AND I WOULD BE THE PERSON TO DEFER THE LOAN, BUT WE HAVE TO HAVE A GOOD FAITH PAYMENT AND THE CUSTOMER ALSO HAS TO SET THE ACCOUNT BACK UP ON AUTO PAY.

  Customer Answer

  Date: 06/12/2024

   
  Complaint: 21774842
  
  I am rejecting this response because:

  That's what I did before and a Representative name *********************** said to me the same thing I see here in this response and nothing happened when I called on May 28th  to make the last payment of ***** for my account to be on the deferment another representative denied the deferment and said to me that I was not able to get the deferment because I need to,pay the past due *** from April . I told her that I did that already in 3 payment with *********************** and she said to me no that I have to do it again. I asked for ****** and she never came to the phone and she never returned my calls I asked for a supervisor and no one call me . . I need someone like a manager, supervisor to contact me and work with this issue also I will do the commitment to make the payment myself online or with a representative. I'm not refusing to pay . I need a ledger with my balance, I need some  one to call me because the job that they did for the termite was terrible I still have termites and no one has done anything to fix this problem. I will need to involve the FL state attorney general because this is not right 

  
  
  Sincerely,
  
  ******************************* -*************************** *************************************

  Customer Answer

  Date: 06/18/2024

  I have contacted teminix for them to come and fix the problem on the termites and no one is calling me . They got paid but the job that they did is awful they did not did the job correctly. I need SMAC Terminex person to contact me I can send pictures of the awful job they did I still have Termites since day one . I trust them and they didn't do anything 

  Customer Answer

  Date: 06/30/2024

  On June 28th one of the pet control from Terminex came I spoke to him and told him that the people that came here to put the termite tent did not do a good job . The pet control man asked me what happened I told him that the tent had gaps hole all over and that the tent was done around 10 or ***** in the morning and was removed from my home the same day around 6.30 pm and the pet control man told me that they should of leave the tent for 24 hours due to the level of termites in my home and this never happened. The job was awful, they used 3rd party people , the tent was terrible with hole . My husband a senior person with cancer at that time paid with this financial people now they got paid and were defrauded , deceived. I asked for a SMAC manager to contact me to work something out and no one has done anything. The next step is to contact the Federal trade commission. 

  Business Response

  Date: 07/05/2024

  The customer's account is still past due, the customer still has the option to have the account deferred with a good faith payment and the past due put on the end of the loan, before it is sent out for collections, we will also forward this complaint over to the local *************** for service issues.

  Customer Answer

  Date: 07/11/2024

   
  Complaint: 21774842
  
  I am rejecting this response because: As I stated before I did what the company is saying in their reply and when I called ****** to make the last  payment of 98 for them to do the deferred I was told that I need it to start all over again and the deferred can't be done .Meaning they mislead the People here is the problem is I comply and they lied to me . I asked for a supervisor to contact me and no call from them  . The Representative doesn't help at all they are clueless when I called they don't read the notes. Also this pet control Terminex are the worse they used a 3rd party people to come to my home with a fumigation tent that was old and broken the job was not done correctly the tent was removed way before the 24 hours they left the tent in my home just for 6 or 7 hours I came I the tent was removed also my neighbor told me they call me I was in a hotel very close to the house. I need some one to contact me and discuss this issue. I have been telling the termites company about it but they don't care . What this people did to us as Elderly and disabled person took advantage and this is not acceptable 

   

  
  
  Sincerely,
  Thanks 
  ******************************* -*************************** *************************************

  Customer Answer

  Date: 07/17/2024

  Today I called SMAC Terminex I spoke to a representative I explained her what happened in April 2nd that ****** promised me a deferred on back of the loan and the Representative was not helpful she was negative not professional at all I told her that I'm not denying to pay but I need it a payment plan and she stay silent I have to say hello 3 times for her to respond. I also asked her to sent me a ledger with all the payment I made because their system is misleading we the customer don't see the *** we paid or the *** we owed. I need a supervisor or manager to take a moment and call me to fix this issue. I don't want any Representative to call because they are not doing anything good to help me. I need a payment plan to finish paying this awful job the company Terminex did in my home because the tend was removed to soon no wonder termites never well gone . This company used a third party people and they don't do a good job 

  Business Response

  Date: 07/24/2024

  As of today the customer has not made a payment so the we may defer the balance on the account. until this is done, the account will remain past due, the customer can make a payment with an agent or on line at www.smacfinance.com.

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 21774842
  
  I am rejecting this response because:

  I did called 2 times and the representative couldn't help me .. like I said before I called 2 times and requested for a supervisor to contact me i haven't received any calls from a supervisor. I want a supervisor because they need to,be aware of what happened and why I haven't make the payment. 

  1 they lied to me I tried to make payments with a representative on April and they said that I have to do the same thing over to be in the deferred. I explained to them that that was done already with a representative ******************* I asked for ****** AND SHE REFUSED TO CALL ME 

  2 THE TERMITES TENT WAS REMOVED WAY BEFORE THE **** AND I HAVE BEEN HAVING PROBLEMS WITH TERMITES SINCE DAY ONE A TECHNICIAN CAME HERE'S TO MY HOME AND DIDN'T DO NOTHING HE WAS SELLING PRODUCTS TO ME I DONT WANT TO BUY ANYTHING FROM THIS COMPANY BECAUSE THEY OWE ME THEY GOT PAID AND THE SERVICE WAS NOT DONE CORRECTLY. SOMEONE NEEDS TO INVESTIGATE THIS COMPANY BECAUSE THEY USED ANY THIRD PARTY PEOPLE AND YHE JOB IS NOT DONE CORRECTLY..

  
  
  Sincerely,
  
  ******************************* -*************************** *************************************

  Business Response

  Date: 07/26/2024

  I have asked an agent to reach out to the customer again regarding the account in order for the loan to deferred the customer has to make a payment, if not payments are made the loan can be sent sent out to collections. 

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 21774842
  
  I am rejecting this response because:

  This financial company they are the same as Terminex they need to contact the termite people and asked them why they removed the tent way before the time I have been asking for this many times and they don't do anything. The tent was only in my home for 6 hrs no wonder I have Termites problems. We need to come to an agreement on this because the third party they hired to do the tent was awful job they did took advantage of elderly people and removed the tend way before the time . I received a call from a Representative but they don't help I need a supervisor to call me for me to explain and for her or he to help with this situation.i will contact another **************** for them to do an inspection because I know **************** did not comply with the job . I'm not refusing to I feel I was scammed from Terminex and the 3rd party company they hired to do the awful job . 
  
  Sincerely,
  
  ******************************* -*************************** *************************************

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in December we call terminix for bedbugs. *** came out seemed reasonable he ran my credit said I need 450 down and so much a month for 6 months. Now he never said it would be anywhere near a year. Then we started getting bills from smac. we never received and contacted with smac so in April I called and asked for one. I disagree with what was not explained to me. And still to date I dont have one! From my understanding a financial institution should be required to report to your credit! They say no ,but yet ran it 2 times knocking my score down. And if he would have explained to me the interest rate was 18% I would have said no. Even for 6 months. My concern is that Terminix and smac are doing this to other people! And not fully explaining how there finance works and that it doesnt report back to your credit with a high interest rate!!!!

  Business Response

  Date: 05/22/2024

  SMAC stopped reporting to the credit agencies on March of 2023. It was a companies decision to stop reporting to the credit companies, we will send the customer a copy of his contract. i will also forward the BBB complaint over to the local *************** to see if they can reach out to the customer.

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This people are charging and the job is terrible I still see termites at my home. I also tried to, pay online and then system ***** it telling me to contact customer service. I tried many times to,pay for a terrible job and I can't because the payment system is telling me to contact CS .I need help help I'm a sick 65 yrs old cancer patient

  Business Response

  Date: 04/03/2024

  SMAC spoke with this customer on yesterday, the account is currently past due, this may be the reason the customer could be having issues with making payments on the website, the customer can also mail in a payment set up auto pay with SMAC or her bank to make payments on her loan. If the customer is still having service issues she can call Terminix directly for extra service.

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Practices of this company.**** page for SMAC No statements to customer ever received No payment option other than credit card Wrong payment amount posted during 90day no interest period

  Business Response

  Date: 03/19/2024

  SMAC DOES NOT HAVE AN ONLINE WEBSITE, JUST THE PAYMENT WEBSITE, THE CUSTOMER CAN CALL ************ AND SPEAK WITH A LIVE AGENT REGARDING ANY ACCOUNT INFORMATION.

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21370999
  
  I am rejecting this response because:

  Your website does not even tell you what you balance is.  Your statements which i have only received one  doesnt even tell you what your balance is.

  You send a statement with  no balance due but it ask for a set amount.  If you are keeping up with the 90-day no interest, then you are would be required to make a much larger payment than what they tell you on your statement.   SMAC is hoping you will

  pay the amount they tell you ., which would not pay your amount before the 90-day offer.  I do not like giving my bank account number to someone over the phone.

  The only option is to enter a debit card or a credit card????  Really. 

  The main branch of my bank called me and said they received a phone call to tell them i was deceased and my account needed to be closed. They gave the bank excecutive

  the last 4 digits of my social security number which is what SMAC asks you for. This is the poorest company set up i have ever seen.  It goes along with the crummy

  work i received from Terminix so i guess that figures.  What is the point of sending a statement with no balance on it???  Because you want people to not pay within the 90-days

  which means they would have to pay interest.  Who is going to pay an ongoing account with a debit card or a credit card?  That makes no sense.  I am reporting you to the ********* ************************* for your shady practices.  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/20/2024

  SMAC DOES NOT HAVE AN ACCOUNT WEBSITE, JUST THE PAYMENT WEBSITE, THE CUSTOMER'S ACCOUNT WAS PAID IN FULL WITHIN  THE INTEREST FREE PERIOD.

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21370999
  
  I am rejecting this response because:  Also, you are not telling me anything i do not know.  I called and made a payment over the phone

  since i do not want to enter my debit card number (who would do that), or put it on a credit card (also ridiculous), and told the girl i wanted to pay $304.00 on my bill.

  Since you have to CALL EVERYTIME YOU WANT YOUR BALANCE, I CALLED and she said my last payment was for $3.04.  I asked for a supervisor and was told there is

  no supervisor.  She was obviously working from home because a dog was barking.  What employee would think someone was paying $3.04 as a payment.  So instead of owing what i thought was $304.00, i owed over $600.00. I *********** your "website page" and writing a letter to the attorney general filing a complaint. You are the worst example of a finance company i have ever seen.  This is why you have had what 18 complaints in the last year.  I am also going to find out who owns this so called company. No response is necessary. Yeah, you don't show a balance hoping people will miss the 90 day deadline.  I am also filing a complaint with Terminix about you.  They are just as crummy.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a service from Terminix and SMAC is their finance company. SMAC has been calling me non stop to make a payment even though *** explained to them multiple times the terms of the loans they want me to make payments on does not match the paperwork I have signed and agreed to. They continue to make me go back to the *************** responsible for the work and have them re-submit the correct loan paperwork. Not only have I provided them with a copy of my paperwork, the *************** has resubmitted 3 times now and SMAC still claims they have not received the paperwork. I have explained I will not be making payments until the interest rate and payback timeline are adjusted to what I agreed to but they will not change anything. If I understand correctly, SMAC is the finance company owned by Terminix so I fail to understand why they cant seem to communicate with each other. I am close to legal action after this last call from SMAC claiming it will start to negatively affect my credit score if I dont pay on the loan I didnt agree to - it is shameful because Im happy to pay my bills. Someone please help!

  Business Response

  Date: 02/08/2024

  We WILL FORWARD THIS INFO OVER TO THE ***** TERMINIX OFFCE FOR REVIEW AS THE FINANCED COMPANY CAN NOT ALTER CONTRACT.

  Customer Answer

  Date: 02/08/2024

   
  Complaint: 21252993
  
  I am rejecting this response because: weve been going back and forth on this since November, Ive been more than patient and accommodating until I was threatened with altering my credit score. Ill accept the efforts when it has been corrected. Forwarding my message to the office is a good first step.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/13/2024

  We are reaching out to the local *************** as well as contract processing to confirm any changes in the apr on this account, also ********************** does not report to the credit agencies, so there should not be an impact on the customer's credit.

  Customer Answer

  Date: 02/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  , MS ********************************

• Initial Complaint

  Date:01/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I obtained this service 2/2023 for pest control. I have continued to fight with rodents in my home. When I called terminx to assist they said I had to call the vendor ($mac) who in turn said they could not help because my bill was pass due! How do they expect me to pay for a service that is not working as promised.

  Business Response

  Date: 02/01/2024

  The customer signed a legal binding contract for the initial service that was financed, SMAC DOES NOT HANDLE SERVICE ISSUES, WE ONLY HANDLE THE FINANCING OFTHE ACCOUNT. iF THE CUSTOMER IS PAST DUE, THEN TERMINIX MAY NOT SERVICE THE HOME BECSUE THE CUSTOMER IS BEHIND, BUT THEY WILL HAVE TO DISCUSS THAT WITH TERMINIX DIRECTLY.

• Initial Complaint

  Date:01/27/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased attic insulation from Terminix around Dec, 2022 or Jan, 2023.Payments of $362.46 were processed automatically until Aug, 2023, when I realized I was paying 18% interest.August 21, 2023, I paid the balance of the account electronically via *************** Checking over the phone with **********, who said the payoff amount was $9,180.40.The payment was denied as, not a valid account. We assumed either the routing number or account number was entered inaccurately.A second payment was sent electronically with another staff person online. Same resultpayment deniednot a valid account.The payoff amount was also inaccurate. According to the Terminix Payment Notice for August, the payoff amount was $9,104.15 and was good through 08/24/2023.I spoke with ******* and asked if I could use that payoff amount to write a paper check and snail-mail it to: SMAC, P O Box 2092, *******, **, 38101-2092. He placed me on hold. When he returned to our phone conversation, he said that I was permitted to submit and mail a check per my request.SMAC cashed the check.Since that time, I have been notified monthly by SMAC. They tell me my account is delinquent. With each call, I request to speak with *******. They tell me he will call back when he has time, or they say he gave me the incorrect information. I have requested a call back from a supervisor. To date, after 3 months making that request, I have yet to receive a call from Devante or from a supervisor. (******************************************************* specifically).

  Customer Answer

  Date: 02/09/2024

  To date, a supervisor has not contacted me.  When I receive return calls, I am transferred to staff who repeat that I have an outstanding balance.  They tell me they will "escalate" my call to a supervisor who will respond within anywhere between 2 hours and 48 hours.  *********** keeps careful notations in my file (they say that anyway), and the promise is always made that each call is recorded.  Still waiting.

  Customer Answer

  Date: 02/22/2024

  I received a call from ******** yesterday, February 21, 2024.  She stated that the balance SMAC said I owed is 0.00, that my account is paid in full.  She said I would receive that information in writing via email to *********************.  Still waiting for that email, but much more hopeful that this may truly be resolved.

  Customer Answer

  Date: 03/03/2024

  This date, March 3, 2024.  No email declaring my debt at SMAC is paid in full.

  Business Response

  Date: 03/19/2024

  WE SHOW THE CUSTOMER'S ACCOUNT TO BE PAID IN FULL . I WILL ASK THE SUPERVIER TO REACH OUT TO THE CUSTOMER TODAY REGARDING THE ACCOUNT

  Customer Answer

  Date: 03/19/2024

  I am waiting for SMAC to let me know in writing that this account is paid in full.  Promises are not permanent until proof is provided in writing.

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21209611
  
  I am rejecting this response because: I am waiting for SMAC to let me know in writing that this account is paid in full.  Promises are not permanent until proof is provided in writing.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7-1-23 date transaction *** paid ****** as of today The business is committed to provide good service with the termites but they did not I still see termites and I'm paying for a service that was not provide it correctly. Also I'm not able to pay online because their system always not working, I can't see my acct balance. Is like they are hiding something.

  Business Response

  Date: 02/08/2024

  We will reach out to the local *************** for the customer due to service issues.

  Customer Answer

  Date: 02/08/2024

  I need to know why the customers can't see the balance online it won't let you see it . Also they had come to my home to treat the termites but is not working I don't know what else to do 

  Customer Answer

  Date: 02/08/2024

   
  Complaint: 21125773
  
  I am rejecting this response because:

  Terminex came to my home many times and is the same thing over and over and I paid for them to do a good job the first time . Is insane why I have to go through this constantly. 

  Also need to,know my balance and why the customers can't see their account online 

  Thanks 
  
  Sincerely,
  
  **************************************

  Business Response

  Date: 02/13/2024

  The customer has a service complaint, i will forward to the local **************** we have check the online system and it shows to be working. customer also has other payment options to make payments on the financed account, ************ to speak with a live agent, auto pay with Terminix or their bank as well as mailing in payments.