ComplaintsforCampbell Clinic Orthopedics
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Complaint Details
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Initial Complaint
08/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Campbell Clinic has come up with several different amounts of money that I owe them. My insurance, ***** has tried to reason with them and explained to them that I don't owe them money but the continue to bill me for more money. They cannot explain why.Business response
08/26/2022
Hi ***** below is our response to ID ********.
The patient is correct she does not have a balance. The money we received from her insurance company was posted incorrectly to her account. We called the patient yesterday and explained this to her and she was satisfied.
Thanks
*********************Business Office Manager
1400 *********************
**********, ** 38138
Phone: **************
Website: CampbellClinic.comInitial Complaint
08/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I received a right knee replacement in January 2021 from Campbell Clinic Surgery Center on *******. My insurance at the time was Cigna through Shelby ***************** where I was employed prior to my retirement in 2019.After my surgery, Cigna abruptly cancelled me and left me with a $15,000.00 bill to Campbell Surgery Center. I have been making monthly payments to Campbell Clinic Surgery Center only to have them turn me over to **************************** in spite of my regular payments. They also added a $4,000.00 collection fee to my bill.I' am now making regular payments to the collection agency.Business response
09/14/2022
Good afternoon. We received a response request from a complaint registered with the BBB. Please find attached response to the letter received. Please let me know if you need anything further.
Thank you,
***********************, RN, BSN, CASC
Administrator Surgery Center7887 ***************.
**********, ** 38138
PH: ************** / FX: (901) 759-5476
E: **********************************Customer response
09/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
12 total complaints in the last 3 years.
4 complaints closed in the last 12 months.