Business ProfileforFogelman Properties, Inc.

On 8/17/24 I emailed my apartment complexs office to register my rental vehicle so that it would not be towed as an unauthorized vehicle. I provided the rental vehicle information and was told by the leasing agent that a temporary authorization had been created and was available for pick up in the office. I was never asked for a timeline or informed that the authorization expired, nor was I asked how long I needed the authorization for. I had no idea that the authorization had to be visible on my dashboard, nor that it expired on 9/7/24. I am having a lot of health issues, so someone else picked up the paperwork from the office and confirmed with me that no expiration date or visibility information was discussed with them at the time of pickup (although it shouldnt matter as this information should be discussed with the person requesting and responsible for the vehicle). On 9/8/24, I woke up around 9am to my rental vehicle missing from the spot it had been parked. I had to pay over $400 to retrieve the vehicle and I am requesting the apartment complex cover this cost, as necessary information to prevent the situation was never discussed with me at the time of the request or subsequently. I was informed of the expiration date and policy only after the rental vehicle had been removed from the property. I am requesting either a refund or a credit placed on my apartment account to cover the cost of this incident.