ComplaintsforThe Sunshine Corporation

• Initial Complaint

  12/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Apartment flooding emergency maintenance contacted and never showed up not even a phone call entire apartment flooded upstairs and downstairs bedrooms bathroom laundry room

  Business response

  12/28/2022

  We are sorry for the inconvenience. We increased our holiday staff to be available should issues arise over Christmas and Christmas Eve given the potential for bad weather. Unfortunately the overwhelming cold caused pipes to burst with our available staff doing the best they could to prioritize issues and stop active water issues. Remediation of all damage is underway with any damaged unit addressed as expeditiously as possible.

• Initial Complaint

  10/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *********************** the Manager at Sunshine Corporation is do rides and unprofessional. I payed $35 dollar in 10/21/2022 at Riverdale **************** was advised that Sunshine Corporation will email in a few days. I check my email all weekend Monday, Tuesday and Wednesday. I called **** at office 10/26/2022 to ask when the lease for me yo sign will be send he advised could take a few days to 1 week. I got an email today10/27/2022 at 2;07 am from Sunshine. Corporation I signed the lease today. I emailed ***** today about $ 35 dollar fee to be waved I asked on 10/12/2022 and never hit a reply back on that day I had a heated argument with ***** about this and also my Moneyorder was stolen out of Sunshine drop box ************* refunded $955 of $985 Sunshine only credit me $ 30 I had to go to bank and get an additional $ 30 to make sure it was a total of $985.. She emailed back today it not their fault that I signed my lease late and no she will not wave the $ 35, and said she send the lease for me to sign on 10/24/2022 that I never got an email from Sunshine Corporation until today. ***** is so rude and unprofessional. We have already had this conversation about waiving the $35 and I cannot do that since they property called you several times before the deadline to renew and you chose to wait till the last minute to do so. As for you getting the docusign at 2:12AM I have no clue but that is probably a system reminder because it was originally sent out on 10/24. I asked the property to call because all this was supposed to be completed by 10/21. Regards, *****

  Business response

  11/11/2022

  Please note that all Sunshine employees have been ****** courteous and professional to you even as you have made racially insensitive comments as well as used profanity in your discussions with them. It is never appropriate to tell one of our employees "to go back to the country that you came from" simply when they are trying to explain to you our professional response. You were appropriately charged an application fee based on the time at which you executed your lease. The fees you incurred with regards the replacement money order were credited to your account. Given your hostile tone, we request that all your future correspondence with Sunshine be in writing and Sunshine will respond accordingly in writing to any questions or concerns. 

• Initial Complaint

  10/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was a tenant at The Riverdale apartments in *******, **. I was a good tenant and I paid my rent on time for three years. Just because the lady in the corporate office didn't approve of the wording of my plans to vacate letter that was given 30 days prior to me moving out. They are going to charge me almost ***** for one month's rent. I turned in my notice on time and I have called several times and they have told me that its too bad and that I will be charged. Who can afford to pay an extra ***** dollars for rent somewhere that they are not living there anymore. It is really unfair that this muliti-million company can do an average everyday working paycheck to paycheck person like this. This will also mess up my credit that it took me years to repair. They left e a voicemail on Friday not indicating the importance of calling them back that same day nor did they tell me why they were calling. I called back on Monday no answer. I finally spoke with someone on Tuesday and they told me that I should have called them on Friday and maybe they could have helped.

  Business response

  10/13/2022

  The notice to vacate requirements are clearly stated in your lease. The notice to vacate form that is completed also repeats those requirements so there are two different places in which the written requirements are noted. Legally the landloard has certain notice requirements that they must adhere to and tenants similarly have notice requirements that they must adhere to. Please note that Sunshine Corporation does not report tenant information to credit agencies.

• Initial Complaint

  10/06/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I reached out to ***********************, the Manager at The Sunshine Corporation, about me getting assistance from **** who agreed to pay $300 of my rent due to me having multiple illnesses along side covid. My employer is no longer paying for covid leaves, so i had to seek help from an organization. I sent her ******** documents and she stated to me "Your balance is only **** right now so I cant complete this until after 10/1. I assumed she looked over the documents as well as I told her I was out sick with *****. I contacted her again Monday, October 3, saying "Good Afternoon ****************, I am inquiring about the documents I ask to be filled for my rental assistance this month due to illness, and i will pay the **** today. I forgot to include it in the check I already delivered. I will get that out to you guys today, Thank You. She then ask after I has already stated i dropped my part of the rent off "If this is completed, when will you pay the additional $430 in rent? The **** has been written off." After she signed the papers I received a text stating my application has been denied, so I asked why did you deny? **************** states "Do you know why? I did decline the area where we accept a payment plan as this is not something we do for current tenants." I then stated to her i'm not on a payment plan, i dont need one i just need for you to accept payment from MIFA. I will give email transcripts, but this is an impractical decision for those who seek help from these government agencies and people who have other permanent health issues and require assistance from these agencies. She should have stated all of this the first time she looked at my documents instead of going through all of this trouble.

  Business response

  10/07/2022

  I believe there was a misunderstanding on ****'s part with regards to Sunshine's position. MIFA has supported Sunshine tenant's in the past, so I believe further engagement with **** might be helpful. Given the confidential nature of the information being discussed, we will direct all future correspondence directly to the tenant as opposed to through BBB. Please note this does not alleviate any tenant from their obligations of payment per their lease.

  Customer response

  10/13/2022

   
  Complaint: 18177958
  
  I am rejecting this response because:

  I originally contacted the office(Sunshine Corporation) in advance about these documents associated with my complaint to avoid late fees as well as to insure we both meet the deadlines for ******** organization to send funds within expectations of Sunshine Corporation standards. Since "Sunshine Corporation" does not do payment plans, and have waited to send these documents, I will have to wait and see if they will still agree to the disbursement of MIFAs check; as well to see if there will be any court proceedings after the 15th. I want be able to get a follow up of the payment until the case manager assigned to me has returned next Monday.
  Sincerely,
  
  *******************************

  Business response

  11/03/2022

  I am sorry, but I do not see a question or request within your most recent statement. Please contact our office at ************ so that we can clarify what your needs are with regards to this situation.

• Initial Complaint

  08/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On August 6, ********************************* the amount of $500.00 from the ***** I made the money order payable to the Sunshine Corporation and placed it into the secure drop box designated for tenants to pay their rent. There is access to the drop box during the weekend and evening hours. The payment was towards my August rent. On Wednesday August 10, 2022 I made a follow up call to the rental office to verify they received the payment and at that time was informed that they had not received the payment. I was asked how the payment was made and I responded a money order, I was told during the conversation that the money could have been applied to another tenants account and not my own. I replied that I still made the payment and that is an error on their part not mine. I was spoken to very rudely and not one time was an apology offered to me as the tenant. I asked if there was security cameras on the grounds because if so there would be verification that I was there on Saturday and made the payment. I was told there is no security cameras available. I then asked if I could give the information from my money order stub so that they can track it if it was applied to another tenants account and was told no that I needed to contact the ***** I also was told that I would still have to come up with my rent money by August 15th and include the late fee. No answers as to how this could have happened were provided to me as the tenant and I have several receipts of past rent payments that have been made the same way. This situation has placed me into a very serious financial hardship as well as not having any trust in the management that I pay my rent to. There were no solutions offered, not even a suggestion to waive the month of rent in question until the final resolution from the *****

  Business response

  08/18/2022

  I am very sorry for the situation that has occurred. I have read all of your correspondence with our office as well as our staff notes on your situation. This is an unfortunate situation in which someone did break into our drop box. We have filed the proper police reports and recommend that you do the same. This will help ensure that the process for your money order being replaced continues to a successful resolution. I can assure you that the applicable late fee for August has been removed/credited off your account. If you decide to file a police report please reference (2208006035ME) so that it can be aggregated with our report # to ensure it gets to the correct detective at MPD.

• Initial Complaint

  07/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We are having issues getting our services repaired. There has been a leak in the aster bedroom for ********** rook a month to have a guest bathroom toilet repaired. The apartment *** become infested with **************** The building aren't sprayed down pollen enough the side entrance gate prohibits exiting the apartment from 12 am to 6 am & sometimes later than 6. One would have to drive through the entire complex just to exit.

  Business response

  08/02/2022

  The roof was repaired on 7/18/22 based on the maintenance request within 48 hours of receipt. A call back was made to the tenant to confirm the leak had stopped. On 7/31/22 anther maintenance request was recieved regarding the leak. Vendor was sent back out within 24 hours to make additional repairs to try and remedy the issue. With regards to pest control, the unit noted was sprayed on May 20th and June 3rd as well as on the schedule to be treated again this week. With regard to the toilet note, every maintenance request was addressed on the same day of the request on 4/27; 6/23; and 7/22. Each time call backs were made to confirm satisfactory compleition of the maintenance ticket. The tenant either did not answer or responded that the issue was satisfactorily addressed

  Business response

  08/17/2022

  The roof was repaired on 7/18/22 based on the maintenance request within 48 hours of receipt. A call back was made to the tenant to confirm the leak had stopped. On 7/31/22 anther maintenance request was recieved regarding the leak. Vendor was sent back out within 24 hours to make additional repairs to try and remedy the issue. With regards to pest control, the unit noted was sprayed on May 20th and June 3rd as well as on the schedule to be treated again this week. With regard to the toilet note, every maintenance request was addressed on the same day of the request on 4/27; 6/23; and 7/22. Each time call backs were made to confirm satisfactory compleition of the maintenance ticket. The tenant either did not answer or responded that the issue was satisfactorily addressed

• Initial Complaint

  05/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have recently tried to rent two different apartments but they came back with a denial after I was accepted Their report showed an eviction from sunshine corporation from **** That was 19 years ago and was resolved Sunshine corporation refused to remove the eviction and show the resolution

  Business response

  05/24/2022

  Our files indicate that this case was non suited. We can not opine on other managment companies' criteria for accepting applicants. Our recomendation would be to ask for the actual report they are referencing and then if it is incorrect speak to the clerks office to have it corrected.

• Initial Complaint

  02/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There are several maintenance issues in our apartment. Our hot water runs out very quickly, the water from the shower is high, and the knob on our washing machine has come off, making it difficult to wash clothes. We originally called and put in a request on 2/7. When we hadn't heard anything, we followed up on 2/10 and were told that our issues were on the schedule for that day to be fixed. It is now 2/16 and I called again and they put in a new ticket to have our issues fixed.

  Business response

  03/28/2022

  Business Response /* (1000, 5, 2022/02/28) */ We have no record of the stated call on 2/7 or 2/10. The first work order was filled on 2/16 noting the need for a water heater repair. Repair completed by 2/18. Called 2/22 to confirm repair with no answer. On 2/25 work order issued on complaint with nob. Nob replaced same day. Called 2/25 to confirm repair with no answer

• Initial Complaint

  02/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been having the same issues with this apartment complex a little over 3 months now, all of which are maintenance issues. Nothing is getting fixed around here and they are now threatening to take legal action against me over non payment as of 02/15/2022. I have called and put in a number of tickets to get maintenance to come in and fix my apartment. 1. The cleaning crew painted the tub instead of properly cleaning it prior to my move in. There are paint chips in my bath tub when I rub water. The maintenance associate told me I didn't need to take a bath anyway. Was told a month ago I would be getting a new bath tub, but no one showed up. Now it would be another 30 days before I would get a new tub. 2. The knob on my stove is broken, maintenance said he would be back but never came. 3. My washing machine isn't draining, and I have to wash clothes twice in order to get the water out of the washing machine. 4. I tried adjusting my thermostat, and it sparked and started making a ticking sound. The property manager and assistant manager told me to my face, "WE DON'T PLAY ABOUT RENT!!!!" I know I agreed to paying rent in my lease, but I don't feel comfortable paying rent at a place that doesn't resolve any of my issues. Instead of fixing things, maintenance make silly statements instead of coming to fix things. There was also a leak in my bedroom, they didn't know where it was coming from, but it was never fixed. They brought out a fan to keep the spot dry, and I was hit with a $200 water bill because of that. I would like these issues to resolved or to be let out of my lease without it being counted against me.

  Business response

  03/28/2022

  Business Response /* (1000, 5, 2022/02/24) */ Sunshine Corporation does not manage nor own this apartement complex. It has not managed it for over 4 years.

• Initial Complaint

  12/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The company is turning away potential renters with false reasons why. They say it was because of income but we meet all income requirements to be able to rent through them. I think it was because I'm white and my husband is black. The company and apartments are ran by black people. They couldn't give me an actual reason on how they figured we didn't meet requirements once I had said I had already figured it up and we meet the requirements with no problem.

  Business response

  01/10/2022

  Business Response /* (1000, 5, 2021/12/10) */ All applications are reviewed and approved or denied by the Corporate Office. The onsite staff has zero input into the approval/rejection process. The person who approves or rejects the application has no knowledge ever of any applicants race or ethnicity and as such your claim is completely false and impossible based on the procedures in place. The letter that was mailed to you noting your rejections states that if you think an error has been made, that you may ask for your application to be reconsidered.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩