ComplaintsforCrye-Leike

• Initial Complaint

  07/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The house I rented advertised an **** unit being in.During the first heatwave of the season the unit was out for 4 days. Despite multiple calls and emails, this was not resolved quickly and no window units were provided. soon afterward I asked for concessions for the 4 days of rent when the house was unlivable due to it being over 91 degrees inside. and instead of providing that, the leasing company decided to harass me about the flower beds, despite being exactly cleaned as the images advertised on their website, they kept making false, despite any photo evidence provided, trying to punish me for asking for concessions. this only started after I asked for the **** unit to be repaired and properly maintained.

  Business response

  07/11/2024

  The AC issue was reported on Saturday 6/22 at 8pm. We sent an HVAC tech, offered a portable unit to the tenant, gathered an estimate for owner approval and had the air fixed three days later on 6/25 by 2pm. The owner believed this was done in a timely manner and did not want to offer a concession. Immediately after the concession offer was denied, the tenant proceeded to enter 4 work orders. We were notified by one of the new vendor that the bushes were so overgrown that they were covering the front window of the house and weeds in the flower beds were 3ft high. Bushes were a property preservation concern and flower beds were an eyesore in the well kept neighborhood so we required the tenant remedy both issues. 

  Customer response

  07/11/2024

   
  Complaint: 21947554
  
  I am rejecting this response because:
  

  windows unit has been offered four days later although I asked multiple times for one before that.
  
  i had to bring one myself 
  
  Crye Leike is now adding fraudulent charges to my account for ******************** that are not provided (like cleaning flower beds that are already cleaned by a service I do). 
  
  crye Leike sends people as maintenance to the property without informing me and without my approval 
  
  the house had 91 degree temperatures for 4 days and the ** unit was not fit for service the minute that temperature outside when above 100 and it failed promptly.
  
  i am now seeking 1000 USD in damages and for all the harassment that crye Leike is exhibiting 

   

  plus removal of the fraudulent charges on my account
  
  Sincerely,
  
  Sincerely,
  
  ***************************

  Business response

  07/17/2024

  Crye-Leike Property Management has no further statement on this complaint. Thank you. 

  Customer response

  07/17/2024

   
  Complaint: 21947554
  
  I am rejecting this response because:

   

  business if refusing to respond as show. Above 
  
  Sincerely,
  
  ***************************

  Customer response

  07/29/2024

  Hello,

  As shown, the business did not show good faith, while it did answer the complaint, the damage is still present. If you need to close the file on your end, I disagree with the statement that the business showed good faith. I answered their response with evidence and their rebuttal was that they had nothing to add. Perhaps a different resolution such as "business reponse was not adequate" would be more prudent in this case.

• Initial Complaint

  03/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Thank you so much for sending me your move out inspection that was done without me and without proper notice. Its a few things that i would like to dispute and have questions about.1. carpet was steam cleaned. The receipt is attached. I don't feel I should have to pay for it again. I don't see any proof of stains in carpet from pictures 2. *** took care of all yard maintenance as stated in our lease. We have video of HOA doing the yard work. We are not responsible for the bushes 3. Its was stated that personal items were left in the cabinets but there were not any pics or proof were provided of things left in cabinet 4. Its was also stated that something as **** in the garbage disposal. The garbage disposal has always sounded like that and works fine. Without pictures of proof that something was actually in the garbage disposal I will not be held responsible and *** to re-coop any funds taken out of my deposit 5. Its was also stated that light was out in the garage, but pictures show that bulb is working just fine, Refer to pic #** 6. It was stated that it was holes in walls but no pics were provided. Please review these disputes and contact me as soon as possible with corrected actions. If these actions aren't correct i will *** to re-coop any monies taken/stolen from my deposit.Please send deposit to *************************************************************************** Thank you so much! I look forward to speaking with you soon.Carpet cleaning receipt attached. ************************* Show trimmed content

  Business response

  03/01/2024

  I have copied and pasted our response below to this exact message that was emailed to us. 

  1.carpet was steam cleaned. The receipt is attached. I don't feel I should have to pay for it again. I don't see any proof of stains in carpet from pictures---This will be removed as you have provided the receipt.
  
  2.*** took care of all yard maintenance as stated in our lease. We have video of *** doing the yard work. We are not responsible for the bushes---- *** lawn maintenance is not stated in your lease however the *** does cut the grass but they do not and have not maintained the bushes or flower beds.
  
  3.Its was stated that personal items were left in the cabinets but there were not any pics or proof were provided of things left in cabinet---- There was no charge from the contractor to remove the items left behind so this will be removed.
  
  4.Its was also stated that something as **** in the garbage disposal. The garbage disposal has always sounded like that and works fine. Without pictures of proof that something was actually in the garbage disposal I will not be held responsible and *** to re-coop any funds taken out of my deposit -inspector noted that something was stuck in the garbage disposal.---- We are waiting for the technician's invoice to confirm. If nothing was found stuck, this charge will be removed.
  
  5.Its was also stated that light was out in the garage, but pictures show that bulb is working just fine, Refer to pic #**----As shown in photos, the light bulb is out on the garage motor light.
  
  6.It was stated that it was holes in walls but no pics were provided.----- Photos attached above show holes in walls in the master bedroom and living room.

  Customer response

  03/07/2024

   
  Complaint: 21369461
  
  I am rejecting this response because: ******************* is trying to charge me for hanging pictures in my house. Nails in wall from hanging pictures is considered wear and tear according to the law. They are trying to charge me ***** for each nail in the wall.  They also sent me an email saying that they will get someone to look at the garbage disposal and to see if something was stuck in it. It's been 3 weeks since the home inspection of the house and 1 week since they said they were going to get someone to look at garbage disposal and I still have no response from *******************. This company is intentionally trying to steal people money from them. They did this to my fiance when she moved out of her place in January 2023. They are also trying to charge me for bushes in the front of the house that according to them wasn't trimmed. We have an HOA that took care of all maintenance in the yard. 
  
  Sincerely,
  
  *************************

  Business response

  03/18/2024

  HOA does not trim bushes or maintain the flower beds and has never done this for the terms of the tenants lease. We have 30 days to process the security deposit and are currently on day 28. The final accounting will be sent to ************************* and *********************** no later than tomorrow evening. 

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I paid cash for a home that has been for sale. Though, when it was time to close the deal, the seller said that she didnt receive any money and ignored us. We showed Crye-leike the purchase agreement. Though, the corporate lawyer said that the purchase agreement is not a contract. She blatantly ignored the purchased agreement contract and said that she will still sale the property. We wanted to be able to speak to another Crye-leike lawyer. Though, it was already hard enough reaching the corporate lawyer.

  Business response

  03/14/2024

  No unfair, unethical, or illegal business practices are alleged to have been committed by Crye-Leike in this complaint.Refusing to continue communicating with someone who says they paid cash for a multimillion dollar house and with whom the seller of that property denies knowing or having a contract with is a reasonable business practice.
  
  Crye-Leike has not been involved with any transaction with Mr. or ***************** wherein they paid cash for the certain property that is not identified in this BBB Complaint. The seller is Crye-Leike's customer and the seller informed ********************** that the property was not sold to the Semiens and the listing of the property should proceed. The picture of one page of a "contract" Crye-Leike received is not a contract. Mr. and ***************** could seek legal assistance from someone other than Crye-Leike's lawyer.

  Customer response

  03/14/2024

   
  Complaint: 21363125
  
  I am rejecting this response because: A purchase agreement is a contract; with both our names and *****************************. We were told that a cash offer was available for the home; including the furniture. We saw the home for sale on Crye-leikes website and contacted *************************** directly to make an offer. We completed the transaction. We are now being told that she has no knowledge of this. She told us that she was working with Crye-Leike regarding this. 
  
  Sincerely,
  
  Naja Battle (Rose) and *************************

  Business response

  03/26/2024

  It sounds like the seller told you the correct response when you tried to purchase the house directly from her while Crye-Leike has it listed for sale. If you would like to make an offer to purchase the property then please either retain an agent to assist you or communicate directly with the listing agent about an offer you would like to make.
  

  If you believe you paid for a house, then consult your own attorney. Crye-Leike's Corporate Counsel will not assist you concerning your personal contract issues you believe you have with the seller.

  Customer response

  03/26/2024

   
  Complaint: 21363125
  
  I am rejecting this response because: We already paid *************************** the offer for the home *********************************************************************;from the profile listed by *******************. We contacted ******* directly after viewing the Crye-like sale pages. We have all full pages of the purchase agreement. We showed the first page of the purchase agreement to Crye-leike. We have contacted sale agents before and after the purchase. We want to resolve this matter through mediation with ******************* and ***************************. 

  
  Sincerely,
  
  Naja Battle (Rose) *** *************************

  Customer response

  04/08/2024

  We are waiting for a response from Crye-Leike and want to know the timeframe in which we should be expecting a response. 

  Customer response

  04/10/2024

  We ask that this matter not be closed and be resolved through mediation between us and Crye-Leike. 

• Initial Complaint

  02/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Since 2019, I've been a tenant with Crye Leike Realty, During this time, I've encountered numerous challenges with Crye Leike's management practices. It's evident that Crye Leike prioritizes profit over the well-being of their tenants. When I moved into the property at ********************* I discovered significant wall damage from previous tenants hanging drapes and curtains. It appears Crye Leike neglected to use the previous tenant's deposit for repairs, as the damages were not addressed before my occupancy. Subsequent interactions further revealed Crye Leike's disregard for tenant satisfaction. Their stringent inspection processes, lasting over four hours, seemed designed to find faults and retain deposits, rather than address genuine concerns or maintain property standards. This profit-driven approach was evident during my move-out process in January 2023. Despite finding another property managed by Crye Leike, my experience did not improve. The company's lack of transparency and customer service persisted. For instance, they refused to provide essential amenities, such as garage remotes, and neglected basic maintenance, such as cleaning stained toilet seats and repairing broken fixtures. During our move-out inspection in February 2024, the inspector's unprofessional behavior further exemplified Crye Leike's disregard for fairness and integrity. Fabricated claims, such as wall holes and malfunctioning appliances, aimed to justify withholding our deposit. The inspector's demeanor towards my fianc, who was present during the inspection, was confrontational and intimidating, indicative of Crye Leike's bullying tactics.

  Business response

  02/23/2024

  We treat every move out inspection the same as a move in inspection. We expect the property to be returned to us in the condition we provided it to the tenant minus normal wear and tear. We provide emails and notify the tenant of what we consider normal wear and tear well before the tenant vacates the property. After both her move outs, we provided her photo evidence of what we will be charging towards the security deposit. We also have given and will give her an opportunity to dispute the all tenant responsibility findings. We have and will carefully take her disputes into great consideration. If she is able to provide proof, we will remove the charge. One example of this is that we require the tenants to provide a carpet cleaning receipt from a professional carpet cleaning company and the tenant did not provide that at the time of the inspection. After she was provided an email of items found to be her responsibility to include a carpet cleaning, she then provided the carpet receipt and we have agreed to remove that item from her list. We spoke to our inspector regarding the tenant's claims and he denies her accusations. We regret that the tenant got that impression. 

  Customer response

  02/23/2024

   
  Complaint: 21325671
  
  I am rejecting this response because:
  If I left the property the way I moved in it would have unsanitary toilet seats with yellow urine stains and broken handles with all three toilets, the master bedroom carpet would still be black. The carpet was not steam cleaned when we moved in but we had enough decency to have the carpet steam cleaned and the inspector saw the cleaning company there so we should not have to show a receipt when they were there when he was there. This incident underscores CryeLeike's deceptive practices, prioritizing profit over integrity by withholding tenants' deposits instead of utilizing them for property repairs. Their discourteous reply further exemplifies their unethical business conduct and reluctance to take responsibility. CryeLeike's profit-driven approach neglects the essential use of tenants' funds for addressing the very issues they charge for.
  Sincerely,
  
  ***********************

  Business response

  02/27/2024

  Crye-Leike Property Management has no further response other than to dispute that our initial response to the complaint was discourteous. Thank you

  Customer response

  02/28/2024

   
  Complaint: 21325671
  
  I am rejecting this response because: We have not received any evidence regarding items left in the cabinets, and Crye Leike is unable to provide proof as nothing was left behind. Additionally, the landscaping charge should be waived since the *** is responsible for landscaping maintenance. It's worth noting that Crye Leike assured us of worry-free landscaping as an incentive to lease with them.
  We are requesting the full deposit amount of $2350 as we left the house in impeccable condition, and there is no evidence of damages provided by Crye Leike. Please send the deposit to our address at *************************************************************************. Resolving this matter promptly by returning the full deposit will conclude the complaint, and no further action will be pursued.
  Thank you for your attention to this matter.
  
  Sincerely,
  
  ***********************

  Customer response

  02/28/2024

  Crye Leike is attempting to withhold our entire deposit without substantiating their claims. Their actions, including charging for landscaping despite HOA responsibility, and citing issues without providing evidence (such as the garage light and items in cabinets), demonstrate unethical conduct. Furthermore, they allege damage to walls without photographic proof. Such treatment of tenants is unacceptable and underscores the company's lack of integrity

  Business response

  03/07/2024

  Photos of damage noticed upon the move-out inspection were emailed to ********************* and ****************** which are the email addresses provided by the tenants.

  Customer response

  03/07/2024

   
  Complaint: 21325671
  
  I am rejecting this response because: My email address you sent was wrong. The correct email address is *********************
  
  Sincerely,
  
  ***********************

  Business response

  03/07/2024

  Your email has been updated: *********************

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a notice from the *** regarding shrub maintenance. The *** emailed Crye-Leike so Crye-Leike sent someone out to observe the property on September 7th. My lawn guy was supposed to cut the lawn and trim the shrubbery on the 6th but wasn't able to until September 7th. The same day that the guy in the white pickup (from CL) showed up and took pictures, he advised that he would have to get approval from CL and he would get someone out for landscaping. I didn't really think nothing else of it until I received a bill that the vendor performed the work. The vendor didn't perform the work and they are telling CL that they did. I was home when my lawn guy completed the work. My lawn guy left two large bags of shrub trimmings at the end of my driveway that I disposed of days later. No one else came back out that day. We were home the rest of the day on the 7th.If I owed this (NO PROBLEM) but charging me $198 for work that the vendor did not do is bad business.

  Business response

  11/01/2023

  We have credited the tenant for the entire amount of this disputed bill. My understanding is that this is resolved. Sorry for the delayed response

  *******************

  Crye-Leike Property Management

• Initial Complaint

  06/23/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have made timely rental payments throughout the entirely of my lease agreement. I cleaned the house to its entirely and they are trying to keep my deposit for normal wear and tear. They provide my contact information to a stranger and I was contacted at the home at ************************ for potential rentals, the company never informed myself. The inspector never disclosed any damages while physically in person eye to eye. I received email with a price days later and a week later for pictures of the inspector saying things I will be charged for which I disagreed. They sent a picture of a window that was broken which I had no knowledge of. I offered to pay the 200 from my deposit which would return **** I hadnt received anything back and no communication. I also paid 300 dollars to have the house Covid sprayed and carpet cleaned

  Business response

  07/10/2023

  The initial code I received on **** had expired in the BBB's system or the system was having trouble that day. I emailed the BBB that day. I will work on a response to ***************************** complaint.

• Initial Complaint

  10/02/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On April 2nd of this year, I discovered Crye-Leike (****** ** Branch, headquarters in *******) received more than the contracted amount of commission on the sale of my home. The contracted rate was for 5%, but at closing Crye-Leike received 6% and neglected to reimburse me. Since the discovery, I have called, texted, sent multiple emails, and have had a lawyer reach out to this company. All attempts have been ignored. My agent was ***********************, and her broker is *******************************. This is poor business practice. Attached is the contract and the documented amount of commission they received. Per the listing agreement, I was to pay 5% commission plus $195, which should have totaled $16,940. I paid $20,094. This is an overage of $3154. This is what I am requesting be returned to me. ***********************

  Business response

  10/17/2022

  Crye-Leike did not receive the initial notice of this complaint from the BBB. The notice dated 10-17-22 was received. As *********** stated, she has an attorney. Communications have occurred with her attorney and the closing company involved in the transaction. Otherwise, sometimes events take longer to correct than a customer would prefer. Rest assured, people have spent time on this matter and its resolution is at hand.

  Customer response

  10/18/2022

   
  Complaint: 18156818
  
  I am rejecting this response because: Neither my lawyer or I have spoken with anyone or received an email directly sent to us.  My lawyer was copied on an email sent to the ************* and that has been the extent of the communication.  As noted, I have been trying to get this resolved since April and my lawyer has sent multiple emails / letters and has numerous calls.  A personal email either to me or my lawyer outlining a timeline and some assurance of payment would be great.
  
  Sincerely,
  
  ***********************

  Business response

  11/03/2022

  Crye-Leike mailed the check to the title company around the middle of this past October. The check has cleared. *********** or her attorney can contact the title company for further assistance. 

  Customer response

  11/07/2022

   
  Complaint: 18156818
  
  I am rejecting this response because:
  

  I have yet to receive any funds.  

  This is such poor business practice.  

  
  Sincerely,
  
  ***********************

  Business response

  11/21/2022

  Reiteration - the funds were returned to the title/closing company that performed the closing. Discuss having the money disbursed to you with the title company and/or your attorney. Regardless of whether or not *********** accepts or rejects this comment; this will be Crye-Leike's last comment on this complaint. 

  Customer response

  11/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/06/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In April, we found a piece of land that had been on the market for roughly a year. After three weeks going back and forth with the sellers, we signed paperwork and put down $2k ******* money on 5/19/22 with the closing contingent on us selling our home. We listed our home through Crye-Leike, thinking it would keep things easy since we were purchasing the land through them as well. Our bank come back saying the info they were given from the sellers didnt make sense and that moving forward with the purchase would be impossible without clear details of the lot lines. They needed the survey of the land, which the sellers refused to provide. Even now, I have yet to see the survey of this land. Every second dealing with the sellers was a waiting game and a constant fight for any information. Between the sellers and the nonstop issues and our home not being under contract yet, we decided to pull the plug. We voiced to not one, but TWO Crye-Leike realtors that we wanted to back out. We were told that was fine, but we had to wait two weeks to get our money back until the closing date passed. So we did. After numerous inquires and a total of six weeks of waiting and being told it was in the process, we were told we had to split our $2k with the sellers since we pulled our home off the market before the original closing date of the land. Between us consulting both realtors prior and the fact that there is not a single document stating we couldnt do this in our contract, we should have gotten our entire refund back. We finally got $1k on 9/6/22 after being told our only other option was seeking legal action. Crye leike not only held on to OUR money for an entire month after the contract date, but they gave $1k of our hard earned cash to the sellers, who were impossible to deal with and could not even provide clear information regarding the land they were selling. A total of 5 months is what we invested in this situation and disappointed is an understatement.

  Business response

  10/10/2022

  The people involved with the transaction are out of the office. A response will be filed when the complaint can be addressed. Thank you.

  Customer response

  10/10/2022

   
  Complaint: 17926877
  
  I am rejecting this response because:

  There was no actual response provided, just told that those involved were currently out of the office. Rejecting response so the case is not closed due to a lack of comment on my end.

  
  Sincerely,
  
  ***********************

  Business response

  10/18/2022

    All parties to the real estate contract were provided ample opportunity for questions and consideration before the parties signed the Earnest Money Release form. ************** was fully aware of the outcome of signing the ******* Money Release form. Crye-Leike followed the instructions of the parties to the contract that was indicated in the ******* Money Release form.

   

  Thank you.

   

  ************************;  l   Corporate Counsel

  CRYE-LEIKE REAL ESTATE SERVICES

  ************

  Customer response

  10/19/2022

   
  Complaint: 17926877
  
  I am rejecting this response because:

  We were not given ample time but told for weeks that we would receive our full refund, that it was only held up for this reason or that. It was not until a month after we should have gotten our money back that they decided to give half to the other party. We disputed this for days and was told our only option was to seek legal action, which is not off the table for us at this point. We signed the release form as a last resort to at least get some of our money back since the sellers were after the entire amount, not just half. The principle of the matter is that we were entitled to our full refund and there is no documentation stating anything other than that. Crye-Leike held onto our funds for an extended period of time when it was not their money to hold. We will not go back and forth much longer and will consider legal action if needed. I would be curious if there were other legalities in question that a professional may find that I may not be aware of. 

  Sincerely,
  
  ***********************

  Business response

  11/17/2022

  Candidly, I'm not sure why a response to a "rejection" of an initial response is needed. I'll endeavor to differently state the initial response. ****************** and signed the ******* Money Release. The money has been released pursuant to the instructions from the seller and buyer in the ******* Money Release. Therefore, there is nothing to "refund" *************. Note that this is Crye-Leike's final communication regardless of whether or not ************* accepts or rejects the information contained herein. 

  Customer response

  11/17/2022

   
  Complaint: 17926877
  
  I understand that this is Crye-Leike's final communication so I will pursue this issue legally. I have plenty of documentation, text messages, emails, voicemails, etc. of five months worth of correspondence. I will be turning it over to my attorney to investigate further, as well as other issues we had with the selling of our home. Thank you for your time.
  

  Thank you, 
  *********************** 

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We recently bought the house on ******* in **************************. We noticed many damages left by the former owner after receiving the keys. The house was left with large scrapes on the walls and other damages that were not there before. The former owner moved out of the house with multiple damages, including several dented areas on the wall, removal of deadbolt strikes/lock plates, light bulbs, sink/shower drainage, and cutting off a wire from the wall. Our real estate agent has reached out to the seller's agent *************************** from Crye-Leike about the issue, but we have not received any response. After the seller received the house payment, they further damaged our property and did not even have the decency to notify us. It is also unacceptable that the seller's agent is refusing to address the issue. We want to be contacted and demand a resolution.

  Customer response

  05/10/2022

  See Attachment/File: Attachments

  Business response

  05/11/2022

  Please note that ********************* nor Crye-Leike have received any information/communication from the Buyers' agent after the closing. Neither ********************* nor Crye-Leike are responsible for the alleged damage caused by the sellers. Neither ********************* nor Crye-Leike can guarantee that the sellers will offer any response or communicate with the Buyers. Thank you.

  Business response

  05/12/2022

  Supplemental response: ***************** spoke with the Sellers. They deny damaging the property. If Buyers are concerned about wall mounted tv brackets, ***************** has one tv bracket she is willing to give Buyers. Buyers agent should contact ***************** to discuss/arrange. I will forward an email containing a video Sellers made the day they moved out to ********************. To reiterate, neither Crye-Leike nor ***************** are responsible for any damage to the property.
  See Attachment/File: video000000 1.MP4

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩