Business ProfileforGateway Tire & Service Center

Gateway on 4719 hwy 51 in ********* Ms need to do better with their services and customer **********************. I took my vehicle to them due to possible damage done from hitting a pothole. I took my vehicle to them, to get it fixed. They informed me and my husband that it needed an alignment, tires, tire rotation and balancing. I dropped my vehicle off on a Monday morning. They stated that it was fixed and I picked it up Monday evening. On Tuesday morning I went back to them, to inform them that the shaking was still there. I was charged for an alignment ,that should have fixed the problem . When I told the manager ************************* about it;she said it maybe my tires. Granted that they placed 2 new ones on it. Rotated the back tires to the front. If the back tires were bad, question was " why didn't you recommend 4 tires, instead of 2"?She then replied well we will recheck your vehicle for no charge. They informed me that my rotors need to be changed???. That was going to be another $205.16. if all of this was going on, why didn't you do it all at one time was my question? I took my vehicle to another tire shop. Never told them that I had just left gateway. The tire company told me that I needed an alignment and rotors. If Gateway did an alignment on Monday, why would I need another one on Tuesday? Can someone help me understand that concept? I went back to get a refund on the alignment .************************* kept arguing that they did the alignment. I felt myself getting angry with her and tried to keep my composure. I left that company angry and no refund .I would not recommend anyone to take their vehicle to that particular Gateway.************************* and *********************** have no professionalism .They overcharge the customers. They charged me for ********************** in which was not rendered. AVOID THIS BUSINESS at all cost.This particular Gateway is a rip off . The owner has to be aware of this behavior. The other company fixed my vehicle. Hope no one else experience this. ****** learned.