ComplaintsforGraceland - Elvis Presley's Home
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Complaint Details
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Initial Complaint
08/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Aug 11, 2022, $103.35, placed order, supposed to have priority shipping 3 to 5 days, have called 5 times, no results with shipping date. Asked to speak to supervisor, no call to me . Need my products or refund.Business response
09/09/2022
We have researched this complaint and I was updated by our ********************** with the following and it appears this guest has been refunded as requested. See below for their response to me. If you need any additional information please let us know. Thanks !!!
***************************| Vice President of Operations/General Manager
Elvis Presley Enterprises, **** | H323134****3331373131H
**** Elvis Presley Blvd. | *******, ** 38116
Phone: ************ l Fax: ************ | ***********************************
www.H323134****3331373131H.com ********* @VisitH323134****3331373131H | ********* Elvis Presleys H323134****3331373131H
Merchandise Response:Her order contained a pre-order item that was published to ship on or around 9/5/2022.
This first contact that was sent to me regarding her order was on 08/24 and she was informed via e-mail that day that her order contained a pre-order item and the estimated ship date as well as our pre-order policy.
She responded back that she did not know an item was a pre-order and asked what a pre-order was and that she didnt believe what she ordered was a pre-order.
She was refunded full amount $103.35 on 08/25.
Thanks,
***************************** | Director of Merchandising
Elvis Presley Enterprises, **** | H323134****3331373131H
**** Elvis Presley Blvd. | *******, ** 38116
Phone: ************ | ************************************
www.H323134****3331373131H.com ********* @VisitH323134****3331373131H | ********* Elvis Presleys H323134****3331373131HInitial Complaint
05/10/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
i bought tour tickets to graceland in ******* and they wont give me a refund or credit due to covidBusiness response
05/25/2022
We received complaint number ******** regarding a purchase of tickets on May 3rd, 2022 for Elvis Week for August 2022. We have a no refund policy but we where in hopes this guest would still be able to come. We do allow a guest to reschedule for up to a year if they are not able to come at time schedule. Attached is the policy listed on line. We would be happy to assist in changing their tour date, etc.
Sincerely,
***************************
Elvis Presley Enterprises, Inc
3734 Elvis Presley Blvd
******* ** 38116
************
See Attachment/File: Ticket Purchase Policy 2022.docxInitial Complaint
12/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 11/20/21, I Purchased a gift card in the amount of $150 as a gift. The physical gift card should've been shipped in 2-3 days according to their website. Almost a month later, I have still not received the gift card. I have emailed numerous times with absolutely no response. I have also called the number for gift card issues and it's automated and then doesn't let you speak to anyone - act like something is wrong with it and just keeps repeating itself at end with no option to speak to a human. The order number is CNDU39YCKY. I would like this shipped immediately or an electronic gift card sent to my email in the amount of the $150 so I can at least give my parents their Christmas gift.Business response
01/13/2022
Business Response /* (1000, 5, 2022/01/12) */ We received the complaint case #XXXXXXXX dated 12-17-21. After some research with our third party who handles our gift cards we requested a refund for this customer. It was processed today. If the customer still wants a gift card she can email me and I will put in her touch with some of our management to handle directly. We hope this will satisfy the customer and we apologize for the frustrations and inconvenience of this matter. Thank you, ****** ******* VP Operations/GM Elvis Presley Entperprises, Inc. ********@graceland.com Consumer Response /* (2000, 7, 2022/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
10/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have purchased tickets for Graceland. Im not allowed into the Country because of Covid 19 restrictions however the person that was travelling has passed away. I wont be coming to Graceland as it was his dream and not mine. I could not face being there without him. I had upgraded the tour to the highest one and am so disappointed with your response. Ive been told i cannot have a refund and feel this is appauling due to the circumstances. I would like the managment to have a hard long look at your policies.Business response
11/11/2021
Business Response /* (1000, 7, 2021/10/22) */ We received your complaint today dated 10-7-21 regarding Case Number ******** regarding a refund. We have our ticketing team researching your order and they will be in touch to assist with your request. Sincerely, ***************Elvis Presley Enterprises, Inc 3734 Elvis Presley Blvd Memphis TN 38116 901-332-3322Initial Complaint
09/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I purchased VIP tickets for the 4th of July for the Graceland tour package totaling $752.95 for 2 tickets. However because of Covid-19 we were unable to attend. I tried talking, calling the Graceland Nu, sent emails asking to at least honor my tickets through the year, as $752.95 is a lot of money to lose. I do not understand how this corporation can not honor other dates with the spread of this terrible pandemic. Do they not care about putting others in harms way.Business response
09/21/2021
Business Response /* (1000, 5, 2021/09/15) */ We received your email regarding Case Number ******** regarding a refund on 9-8-21. During this time our refund response has been as follows: Thank you for contacting us regarding your upcoming Graceland visit. The health and well-being of guests is among our top priorities, and we recognize that recent developments and public safety concerns *** have an impact on upcoming travel plans to Graceland. In an effort to make the process as easy and stress-free as possible, your tickets will be honored through June 30, 2022. Once you are prepared to reschedule your Graceland experience, all you have to do is give us a call at 901-332-3322 or X-XXX-XXX-XXXX option #3 with your order number. The full value of your ticket will be applied to the purchase price of a new ticket of equal or greater value. The Graceland team will work to ensure everything is ready when you are. We look forward to welcoming you to Graceland very soon. Thank you. Attached is a copy of our purchasing policies that are posted on our website. If you need additional information from us, please let us know. Sincerely, ****** ******* Vice President of Operations/General Manager Elvis Presley Enterprises, Inc. Graceland 3734 Elvis Presley Blvd. Memphis, TN XXXXX Phone: 901.332.3322 l Fax: 901.344.3116 ********@graceland.com www.Graceland.com Twitter: @VisitGraceland Facebook: Elvis Presley's Graceland Consumer Response /* (2000, 7, 2021/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) They were very gracious and helped me book for the Holidays.
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Customer Complaints Summary
16 total complaints in the last 3 years.
7 complaints closed in the last 12 months.