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Business Profile

Transmission

Coleman Taylor Transmission Company, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Josh D

    Date: 11/05/2024

    Josh D

    Date: 11/05/2024

    Well 2 months ago.I had to get my transmission replaced in a 2015 **** fusion. Costly.but went ahead and done it.Took 3 weeks, got my car back rearview camera was all jacked up. Front bumper won't stay in place going over 50mph.Missing screws and all clips in fender well both sides. Gone.State.That when I dropped my car off with bad transmission the camera still worked completely fine...so I picked it up as they was locking doors on Friday. Called them Monday morning to tell them my camera was messed up. They said bring it by. ****** was his name.. bring it buy. He was being a smartass saying sometimes things like that happen. But replacing transmission had nothing to do with camera... false!!! But I got a good ***** that works at **** dealership.set up appointment for me.. a week later I take car to **** dealership and talk to a guy named *******. Service manager... Runs diagnostic on it. Basically tells me it's my camera nothing his ***** ****** done at Coleman. Need new camera. In paperwork it states ran all diagnostic cameras bad.. tried to charge me 300 for the diagnostic that Coleman set up.. but anyways.. states 350 for new camera. Get camera same issue .. literally... ******* the service manager at **** in **********. Or Coleman Taylor/ ****** full of shit!!! Still ongoing ordeal!!!Update!! Went and took it today 11/5 7:30am. Kept it until 5pm. promised to be fixed. To me calling them at 4:30 and they telling me it was ready! *********** in they fixed it! Get there.Get in contact with ****. The manager... Only to tell me they didn't fix it... And showed me himself. They scanned and no issue coming in the day I brought it with camera. so as conversation went on. One of the techs.******** **********. ???? Is His name.. barges in on conversation openly and admitted he worked on it and when he pulled into the bay it worked.Luckily he was still at work or would have suffered consequences... Today's experience was horrible. Most definitely reaching out to main off

    Coleman Taylor Transmission Company, Inc.

    Date: 11/22/2024

    We certainly are concerned that any customer experience with *****************************************************************
    was less than satisfactory.   We have valued our **************** reputation since 1961!
    We had hoped to get an official proper diagnosis of your cameras static appearance, from a qualified **** dealership in your area at our cost.  We understand that was not possible.

    We would like to resolve or find the origin of the static in your camera, and our Warranty Administrator is currently working with you on the problem, keeping in mind if the static appearance in the camera was a result of the transmission repair, we will have it repaired at our cost.  If the problem is in the wiring, and nothing to do with the installation, we will recommend a dealership that is willing to take your car in for repair and get you back on the road safely with a newly rebuilt transmission!

    As always, we appreciate your business and here to help with your future Transmission needs.

  • M’ B

    Date: 07/17/2024

    M’ B

    Date: 07/17/2024

    This place is a total disaster. Theyre very unprofessional. They will keep your vehicle and just tell you anything just to get you off the phone. The guy at the front desk cursed me out calling me out my name just because I ask whats taking them so long to finish my car.

    Coleman Taylor Transmission Company, Inc.

    Date: 07/22/2024

    We are sorry but, it appears we dont have your information in our system at our ********** Location.
    We searched our database and did not find anything matching the information
    provided.   We would like to speak with you regarding your experience with the shop.
    Please contact our **************** ************ at your earliest convenience. We want
    to promptly address your issues and find a resolution getting you back on the road quickly and safely.
    We look forward to hearing from you.

Coleman Taylor Transmission Company, Inc. is BBB Accredited.

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