Business ProfileforWoodland Tree Service, LLC

I hired Woodland to do some pruning on 2 mature ****** ***s, to remove a diseased branch on a red ***, and to remove a few low hanging branches on a pecan tree at a cost of $1,935. The work was performed on 2/21/2024 and the contact is attached.The 2 ****** *** trees were lions-tailed contrary to industry standards. Substantially all internal branches on the northern-most *** were removed and somewhat less on the south ***. The south *** also had 2 primary limbs (8 and 12) and a 12 secondary removed. I agreed to have these removed without knowing that per industry standards limbs this size should not have been removed on a mature tree, except under extraordinary circumstances. Woodland should have known.The ****** ***s are now very unnatural looking (skeletonized} and are now vigorously producing water sprout clumps every few inches at the internal pruning wounds in an attempt to compensate for chlorophyll and water loss from lions-tailing. Restoration is a multi-year process of developing some water sprouts into permanent branches evenly distributed along the stripped branches through careful successive pruning of sprouts not to be retained. This will be a costly process. There are also numerous dead/diseased branches that were not pruned.Attached are pictures of what the trees look like now, and a sample of the water sprouts and of dead/diseased branches remaining.Woodlands own website has a page entitled Tree Trimming that specifically addresses industry pruning standards and the damage that practices like what they did to my trees can cause. I have attached it for reference. I met with my sales person the day after the job and the company owner several weeks later and both were dismissive of my concerns about the health of my trees. I have requested the refund I mention below as a resolution and the request was ignored.