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Business Profile

Used Car Dealers

American Car Center

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for American Car Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Car Center has 126 locations, listed below.

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    Customer Complaints Summary

    • 527 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2025

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/07/2021 $13,000.00 the dispute is about the price of my vehicle i got. I've did my research and this vehicle is not even worth what i've paid into it.

    • Initial Complaint

      Date:01/13/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of occurrence was in 2019, I leases a vehicle from American car center a ******. After having the vehicle for not even a month the motor went out. So they swapped out for another vehicle in which I didnt pick, which was another so ago. I started having the same issues. So I returned the vehicle and got out of the lease and Im now seeing that they put this on my credit. I dont know when it got there and theres no one to talk to being that the company is closed

    • Initial Complaint

      Date:09/07/2024

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 16 2023 my husband *********************** an I paid for a car title that American Car Center said had to be paid before we receive the title one month later the business went out of business they received the payment but we havent retained a title and its like when we call we dont exist as a customer to the them .. Pretaining to westlake financial whom they also say all accounts was turned over to.

    • Initial Complaint

      Date:08/25/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a car from American Car center in November of 2022. When I got the car, we were told nothing was wrong with it at all and that I have a 3-month warranty on the van. The next day I started having issues with the radiator, so they had paid for it to be fix but it was fixed and then when I picked it up and drove away it cut off, I also requested for a copy of the original contract that i signed multiple times and they did not even provide me with that document at all. I ended up having to take it back again because it was having other issues, so I was unable to drive it. It put me in a bind because I had pawned my title to my owned car to get a bigger vehicle because I have four toddlers. My owned SUV only had one row so I had to upgrade and the only way I could do that was to **** my title for a downpayment. American Car center ended up closing down and left me with a vehicle that was broken down. Whoever they sold their business too or had taken over their business informed me that they would not be covering any cost to get the van fixed. So, I was left with a broken lemon. I couldn't afford two car notes. I was giving up my other car for this one but ended up having to my owned SUV and pay on my loan. I ended up losing my owned car behind this. It is not fair that i have to be held responsible. Anytime i get a vehicle I make sure it comes with a warranty for these types of reasons. They received my money and went ghost leaving me and my children in a bind. I did not only lose my van but i lost my personal owned vehicle trusting them. I had no idea about the BBB and at the time i had just had a baby too. This is the collection people who are trying to collect. ******** PORTFOLIO ***** *************************************************************************************************************

      Customer Answer

      Date: 08/25/2024

      Yes they did close and they are now taken over by ***************************** also known as Westlake Financial. 

    • Initial Complaint

      Date:07/03/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ok back in June of 2022 I leased a 2016 Kia ***** with 74,000miles from American Car Center.When purchasing the car.I put 500 down filled out the paperwork and drove off .I have documents stating that it wasn't never a total amount of the vehicle on none of the paperwork.Ok American Car Center went bankrupt and now ***************************** took over them and by me having Credit Karma I see the total amount and it's unfair to the amount of the car.I done gave them ****** so far and still owe ****** on the car .The car is used it's worth ***** dollars .I'm feeling really ripped off and I asked them if I turn the car in they said what ever they sell the car for I'm stuck paying the remainder of the balance.I fell as if I done paid for the car already.I fell as if they owe me money

    • Initial Complaint

      Date:06/10/2024

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 29th I signed a sales contract with a trade in. I took ownership of new vehicle May 24th and to this very moment the vehicle I traded in has not been paid off. I am currently still responsible for making payments on that vehicle and carrying full coverage insurance. Meanwhile this week the business in question sold the vehicle I traded in without paying it off so now I'm paying a loan and insurance on a vehicle that I don't even know the location of. I was not made aware of the sale of the vehicle and was lied to multiple times about the vehicle that I traded in being paid off. All I want is for them to pay the vehicle off so that I can be done with them and never have to do business with them again. I'm not even worried about the over $1000 in rental car expenses they told me they would reimburse me for. Also the address they have on file with you all is not correct. They are currently at *************************************************************************** and their phone number is *************. There is $3,541 and some change they should have paid off at SRP *********************

    • Initial Complaint

      Date:06/06/2024

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need a copy of my lein release for 2012 dodge avenger. The vehicle was paid in 2019. I never received a copy of my lein releasenor title. I need a copy of the release form in order to get an replacement title in ***********. The company that brought out American car center doesn't have records of my information (lien release) on file.

    • Initial Complaint

      Date:04/25/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried to renew registration on 10/25/2023. Found out from tax collector registration couldn't be renewed. Found out America car company no longer existed. And new finance company has no record of my social or the vin number of the vehicle.Westlake portfolio management is the comp That bought the assets of American car company.

    • Initial Complaint

      Date:04/18/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 2019 ****** Kick (10/2022) got a tag in my ***********, in Jan 2024 tried to renew my tag and registration. *** of MS referred me back to ACC or ****************** do the fact application for vehicle title was never received and car was never registered in ***************** did not have ANY paperwork on the vehicle. For the past 4 months since Jan 2024, have been going back and forward with Westlake and MS *** with no progress. I have still been making payments for the *** and can not even drive the car. I am not behind on any of my payments.Vehicle: 2019 ****** KICK Business: American Care Credit / ****************** Services Date bough from American Car Credit: 10/2023 Payments made: total of $10,280. between ACC and Westlake Westlake still has not complied with the ******************** in regards to sending application for title completed so that the vehicle can be registered.*** of MS has sent several letters to ******** and also several emails I have made tons of calls regarding this issue, notations to my account with Westlake, with no progress.

    • Initial Complaint

      Date:03/18/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got my car(2016 ********** Passat) from American Car Center February 2023, the company went bakrupt March 2023 and switched to ******************. Once my 30 day tag was up in March of 2023 i went to the *** to get my hard tag but was told my car isn't registered. I was dropped by my insurance do to my car not being registered. I have to limit where I can go due to the fact that my car can be towed because i don't have a tag. My car has been towed and I have had to go threw so much just to get it back. I have tried to give ******** their car back and i was told "We cant take it back, we dont handle that."

    American Car Center is NOT a BBB Accredited Business.

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