Business ProfileforTitan Ramps

On 1 May 2023 I ordered three ramps from Titan Ramps. Order # *********** I ordered a single motorcycle ramp SKU ****** for $199.97 and a pair of ramps SKU ****** for $409.99. Total order $609.96. The single ramp is heavy duty with a rated safe working load of **** lbs to load motorcycles. My motorcycle is 900 lbs, **** lbs with me on it. But its narrow, only about a foot and a half wide. So I order the pair of light weight ramps (safe working load of 600 lbs) to put on either side for safety so I had a place to put me feet while driving the bike up the motorcycle ramp. After the ramps arrived I set them up to load a motorcycle. I noticed the heavy duty motorcycle ramp flexed and sagged when I walked up it. It made me wonder about its strength so I contacted Titan Ramps. I sent them a video and measurements. They said that I should not use the ramps and told me to dispose of the ramps (plural). They said they would refund the entire order. On 9 June 2023 ************************* (customer support) wrote I am refunding the whole order and please dispose of the ramps. (Again plural). On 29 June 2023 he changed it to, well refund a line item instead of the whole order as promised. I received a refund of $199.97 for the motorcycle ramp on 28 June 2023. I contacted the company and they said they will only refund to the motorcycle ramp. I said want to return the unused pair of light weight ramps because I have no use for them, which is the fault of Titan Ramps. They wrote in several emails that I should dispose of the ramps (plural) and that I will be reimbursed for the ramps (plural). I want to return the unused ramps at their expense for a full refund and they wont allow it saying its not eligible for return.