Complaints

This profile includes complaints for Atwood Rentals, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Atwood Rentals, Inc.

  1091 Kefauver Dr Milan, TN 38358-3412

• 

  Atwood Rentals, Inc.

  PO Box 489 Milan, TN 38358-0489

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took possession of building after claiming we had not mad payments. Have had difficulty with company for over 3 years as we did not realized when we got the second building it was from the same company. (name of company with building was different) Would never have gotten building from company if I had known it was the same company. Company would put wrong payments on each building and then claim no payments. I have records of double paying two years ago and they will continue to take money. Cut fence at locked gate to enter property which was a violation of peaceful repossession. They released breeding pairs of turkeys, tore up my raised garden bed, agility jumps that were in the building were broken, tore up property driving all around the yard, broke branches out of peach tree. Moved tree that had blown down onto the fence and broke fence. They are not afraid to yell at the neighbors and falsely claim that they had permission from us to enter property so neighbors would not call police. Fence alone will cost over $750.00 and breeding turkey alone was valued at $225.00. Loss of income has not been established at this time due to damages.

  Business Response

  Date: 03/24/2025

  We are sorry to hear about Ms. ********* frustrations. We have reviewed the account for ***************** ******** is an authorized user) and see that we have spoken to Ms. ******** several times via phone and email between 3/13-3/19. 
  Unfortunately, Mr. ********* account was running, on average, 90 days past due from Sept 2025 to the time the building was recovered in March 2025. When an account goes into our recovery department we require them to pay current or within 30 days of their most recent due date (worst case scenario). At the time of recovery, Mr. ********* account was due for $588.70 in past due rent + $5.00 in late fees (12/23/24 to 3/13/25). 
  It is our goal to work with every customer to obtain ownership of the building they are renting to own. We are happy to discuss the details of Mr. ********* account in more detail and provide the payment history of the account if so desired.
  
  

• Initial Complaint

  Date:02/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative of this company arrived at my parent's rental home and yelled and cursed at me and my elderly parents, including my father with dementia. No one had instigated any argument. She was outrageously insulting and unprofessional.

  Business Response

  Date: 02/28/2025

  We are very sorry to hear of Ms. ****** experience. Unfortunately, I have having a hard time locating Mr. ******** account with us. I have searched out system with the name, address, phone number, & email provided and have been unsuccessful in finding an account for Ms. ******* If she could provide more information such as an account number, a copy of an invoice she has received for reference, and/or the mailing/physical address listed on the account; I will be happy to further review the situation at hand.

• Initial Complaint

  Date:05/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a shed about a year ago possibly a little over a year and it was damaged on the day thy brought it to my home I talked to the people I purchased it from and thy said it would be taking care of and its still not fixed I tired not paying it but thy sowed up at my house when I was at work and forced me to pay $800 I have talked to 3 different people in 3 different departments and it still isnt fixed Im in the process now of hiring a attorney to *** them for my pain and suffering that thy have caused me. In the last year I have proof of so many times thy told me someone would call me or contact me.

  Business Response

  Date: 05/10/2024

  ****************** entered into his rent-to-own contract 9/30/2022 for a New 10x16 Lofted Barn. The building was delivered on 10/15/2022 and the happy sheet was signed upon delivery. The happy sheet is a form used by the manufacturer to confirm the customer is happy with the condition and delivery of the building (see attached).
  On 10/31/2022 we received a call from **** who said things had been a big mess with the manufacturer, but the main reason for the call was to advise when he would be making his first payment. 
  On 12/19/2022 we received a text from ****************** who expressed his frustrations with the shed and getting it repaired. We did advise at that time we were unaware of any damage/repair issues and he would need to contact the manufacturer, as we were the rent to own company and did not handle the repairs. ****************** expressed that he would not send anything to anyone anymore, as he felt he had done all he needed to do in regards to communicating with the manufacturer. 
  On 1/30/2023 in a discussion regarding payment on the account with his account manager, ****************** asked if we had any updates on when the manufacturer would be out to fix the building. At this point we reached out to the manufacturer on Mr. ******** behalf to try and assist in the process of getting the building repaired.
  Attached are email communications between our company and the manufacturer. It seems the communication back and forth with ****************** and the manufacturer had been inconsistent, for whatever reason, but they are willing to repair the building. 
  We reached out to ****************** yesterday, 5/9/24, we advised we would reach out to the manufacturer again to see when they get out to do the repair. 
  In regards to the $800 payment, according to our records this was required in May of 2023. ********************** account was past due and submitted to the recovery department on 4/14/2023. A driver showed up to recover the building and in order to prevent the recovery ***************** was required to pay the driver fee plus his past due balance. 
  Mr. ******** account has not been in bad standing since that time. 
  We will continue to keep communication with the manufacturer to help ****************** get the repairs needed on the building. It is important that he takes their calls and communications directly with them as much as possible.
  
  

  Business Response

  Date: 05/10/2024

  Date Sent: 5/10/2024 9:59:45 AM
  ****************** entered into his rent-to-own contract 9/30/2022 for a New 10x16 Lofted Barn. The building was delivered on 10/15/2022 and the happy sheet was signed upon delivery. The happy sheet is a form used by the manufacturer to confirm the customer is happy with the condition and delivery of the building (see attached).
  On 10/31/2022 we received a call from **** who said things had been a big mess with the manufacturer, but the main reason for the call was to advise when he would be making his first payment. 
  On 12/19/2022 we received a text from ****************** who expressed his frustrations with the shed and getting it repaired. We did advise at that time we were unaware of any damage/repair issues and he would need to contact the manufacturer, as we were the rent to own company and did not handle the repairs. ****************** expressed that he would not send anything to anyone anymore, as he felt he had done all he needed to do in regards to communicating with the manufacturer. 
  On 1/30/2023 in a discussion regarding payment on the account with his account manager, ****************** asked if we had any updates on when the manufacturer would be out to fix the building. At this point we reached out to the manufacturer on Mr. ******** behalf to try and assist in the process of getting the building repaired.
  Attached are email communications between our company and the manufacturer. It seems the communication back and forth with ****************** and the manufacturer had been inconsistent, for whatever reason, but they are willing to repair the building. 
  We reached out to ****************** yesterday, 5/9/24, we advised we would reach out to the manufacturer again to see when they get out to do the repair. 
  In regards to the $800 payment, according to our records this was required in May of 2023. ********************** account was past due and submitted to the recovery department on 4/14/2023. A driver showed up to recover the building and in order to prevent the recovery ***************** was required to pay the driver fee plus his past due balance. 
  Mr. ******** account has not been in bad standing since that time. 
  We will continue to keep communication with the manufacturer to help ****************** get the repairs needed on the building. It is important that he takes their calls and communications directly with them as much as possible.

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leases a trailer via this company that was later stolen by my husband/business partner (entire account in my name). I contacted them to help me locate it. (It was considered a surrender). They continued to speak with him regarding my account despite me asking them not to (they called me to inform me that he had someone pretending to be me to authorize him). I reassured them it wasnt me. Upon picking up the trailer, they give me information to retrieve my belongings, however they stopped answering to me and then sold my trailer and belongings to my husband. A young lady name ******* then refused to give me the companies exact info to make a report , stating she could no longer help me. Prior to this interaction, a young lady by the name of ****** screamed and spoke with me inappropriately (all recorded calls) despite me telling her it was NOT me who was calling to authorize him on to my account. They cooperated with me to get the trailer back and then seized proper communication with me for me to recoupe what is mine. ******* also stated on Feb 7th that because the trailer had to be located (after she is fully aware that the trailer was purposely misplaced by my husband/business partner) that it was no longer considered a surrender which is what our prior conversations concluded it to be so I could get it back into my possession and that my contract stated that (however the contract does not state that and she can not provide any proof). She says she gives time to collect personal Items from it (however this company never answered the phone after that for me To get my belongings)

  Business Response

  Date: 02/14/2024

  We are sorry to hear of Ms. ******** frustrations. We have taken some time to review the account and actions recently taken. Based on the review, ***************** entered into the rent to own agreement and took possession of the trailer on 12/5/2023. The first payment for the trailer was due on 1/5/2024. Due to some delays in getting the trailer registered, we moved the first payment out to 2/5/2024. On 1/9/2024 ****************** called in to let us know she was in a dispute with ****************** and did not want him authorized on the account. On 1/15/2024 ****************** contacted us again to tell us that her husband had the trailer and would not give it back. She advised that she would assist us if needed. We were able to recover the trailer on 1/25/2024. ****************** called in on 1/26/2024 asking if the trailer had been picked up, we advised yes and gave her the contact information to the lot where the trailer was taken to. On 2/7/2024 we received an email from ****************** stating her frustrations around not being able to get her belongings from the trailer. We called ****************** in response to the email, unfortunately if she did not call to make arrangements with the lot or go there to get the belongings on or very soon after 1/26/2024 there is nothing we could do. We understand this is a frustrating situation, however, it is the responsibility of the customer to obtain any remaining belongings...

  Business Response

  Date: 02/16/2024

  We are sorry to hear of Ms. ******** frustrations. We have taken some time to review the account and actions recently taken. Based on the review, ***************** entered into the rent to own agreement and took possession of the trailer on 12/5/2023. The first payment for the trailer was due on 1/5/2024. Due to some delays in getting the trailer registered, we moved the first payment out to 2/5/2024. On 1/9/2024 ****************** called in to let us know she was in a dispute with ****************** and did not want him authorized on the account. On 1/15/2024 ****************** contacted us again to tell us that her husband had the trailer and would not give it back. She advised that she would assist us if needed. We were able to recover the trailer on 1/25/2024. ****************** called in on 1/26/2024 asking if the trailer had been picked up, we advised yes and gave her the contact information to the lot where the trailer was taken to. On 2/7/2024 we received an email from ****************** stating her frustrations around not being able to get her belongings from the trailer. We called ****************** in response to the email, unfortunately if she did not call to make arrangements with the lot or go there to get the belongings on or very soon after 1/26/2024 there is nothing we could do. We understand this is a frustrating situation, however, it is the responsibility of the customer to obtain any remaining belongings...

• Initial Complaint

  Date:12/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in March of **** I bought a shed 24x16put $1000 down was delivered a month later & by golly it was the wrong building.wrong stylecolor.everythingcalled & was told I would have to wait 3 months plus they only dropped price down $1000.I was livid but no choice so took *********** started getting late notices/chargescalled but was told I wasnt in system yetanother month went bymore late chargescalled againsame storybut was persistent this time.found out they started a new account on me. I had purchased several sheds & had running account but they didnt use/see this evidentlyhad just paid off 2 other sheds too. So they finally found me & charged me for the late fees even though it was their fault for losing me to begin with. Never got a copy of the contract so never knew what payments were going to be. They ended up being close to $700/month which was over 3/4 of my paycheck. They also didnt bother to tell me that my rent was included in the house payment & actually cost more than my payment towards the house. This is not right!!!!!!They never said a word to me about this. Im buying this shed.this is my home. Why isnt the rent payment separate from my house payment?????? This is wrong. I agreed to pay $14,000 on this shed. Ive already paid $22,000. They are wanting $33,000. I cant do this any more. Please help me!!!!!!

  Business Response

  Date: 12/07/2023

  We are sorry to hear of ****************** frustrations. We have looked into her complaint and reviewed the account. 
  **************** entered into her rent to own agreement for the 16x44 Lofted Barn Cabin on April 1, 2020. This was a custom order meaning it was not pre-built at the time of purchase. The cash value of the building was for $14,000 (pre tax). A cost reduction amount of $1000 was paid up front, giving **************** a rent to own value of $13,069.77. **************** chose a 60-month term giving her a monthly payment of $520.38 ($484.07 + $36.31 sales tax). 
  We began attempting to reach **************** as early as March 23, 2020, the first attempt was in order to verify ****************** account. The due date for her first payment was 4/15/2020 and after several attempts we did talk with **************** for the first time on 5/8/2020. She said she had been trying to reach us and we can confirm, as mentioned in the complaint, that we could not initially find her contract and the phone number we had on file was incorrect. We bumped the first payment from 4/15/2020 to 5/8/2020. She was not charged a late fee, however, she made her first payment online which charged her a transaction fee. 
  On 6/25/2020 **************** called in to let us know she did not know the payment would be so high. She claimed the dealer who sold it to her would not tell her how much it would be. She sent a text on 7/5/2020 sharing her frustrations around not getting the correct building and again, her frustration around the payment. We were unaware of any building mix *** but did not offer to work with her on a payment plan. She responded letting us know she appreciated us working with her. In December of 2020 ****************** account began to grow more and more past due; 12/3/2020 - 74 days, 3/3/2021 - 124 days, 5/24/2021 - 159 days. On 5/24/21 **************** paid $3333.33 bringing her account current through 5/30/21. ****************** account manager responded to a text asking for us to contact her about the payments. She advised **************** that we could offer her an option of lowering her monthly payment to $459.37 by redoing the contract for a new 72 month term. We sent **************** the new contract on 6/8/2021 and received it back via docusign on 6/10/2021. Since July 2021 ****************** monthly payment due has been $459.37 (this includes tax).
  **************** has the option to pay her account off early at anytime with no penalty. Every invoice includes the Early Payoff amount so our customers are aware of their options. ****************** account recently entered into a recovery status on 11/16/2023, this was the first time since completing her revised contract in June of 2021 that her account was not in good standing. At that time we had not received a payment from **************** since 8/3/2023, she was 87 days past due. On 12/1/2023 **************** paid out of recovery and was current for 12/5/2023. She made an additional payment on 12/4/2023 and is now paid ahead through 1/4/2024. 
  Our intentions are to give all of our customers good customer service, have clear communication, & answer any questions to the best of our ability. I can understand ****************** frustrations around the balance of the building and that this is her home. This contract is for a portable building and is contractually supposed to remain accessible at all times. Even though **************** has chosen to turn this into her home, our contract agreement does not recognize this as a mortgage. The monthly payment includes a portion of the rental payment and a rental fee due each month. We do not charge a house payment and rent. We are in a rent-to-own agreement with ****************, meaning she is responsible for making monthly payments in order to own the building at the end of the 72-month term, including the option to pay off early at any time. **************** signed the 
  agreements (both the original and grace ********* agreeing to the monthly payment amount. All details were fully disclosed and she should have a copy of the 2nd agreement in her email, *********************** as she signed the 2nd agreement via docusign. 
  We are happy to answer any questions **************** may have and help her as much as we can to complete ownership of the portable building.

  Attached is the most recent agreement signed by **************** in June of 2021.

  
  

  Business Response

  Date: 12/07/2023

  Date Sent: 12/7/2023 3:26:57 PM
  

  We are sorry to hear of ****************** frustrations. We have looked into her complaint and reviewed the account. 
  **************** entered into her rent to own agreement for the 16x44 Lofted Barn Cabin on April 1, 2020. This was a custom order meaning it was not pre-built at the time of purchase. The cash value of the building was for $14,000 (pre tax). A cost reduction amount of $1000 was paid up front, giving **************** a rent to own value of $13,069.77. **************** chose a 60-month term giving her a monthly payment of $520.38 ($484.07 + $36.31 sales tax). 
  We began attempting to reach **************** as early as March 23, 2020, the first attempt was in order to verify ****************** account. The due date for her first payment was 4/15/2020 and after several attempts we did talk with **************** for the first time on 5/8/2020. She said she had been trying to reach us and we can confirm, as mentioned in the complaint, that we could not initially find her contract and the phone number we had on file was incorrect. We bumped the first payment from 4/15/2020 to 5/8/2020. She was not charged a late fee, however, she made her first payment online which charged her a transaction fee. 
  On 6/25/2020 **************** called in to let us know she did not know the payment would be so high. She claimed the dealer who sold it to her would not tell her how much it would be. She sent a text on 7/5/2020 sharing her frustrations around not getting the correct building and again, her frustration around the payment. We were unaware of any building mix *** but did not offer to work with her on a payment plan. She responded letting us know she appreciated us working with her. In December of 2020 ****************** account began to grow more and more past due; 12/3/2020 - 74 days, 3/3/2021 - 124 days, 5/24/2021 - 159 days. On 5/24/21 **************** paid $3333.33 bringing her account current through 5/30/21. ****************** account manager responded to a text asking for us to contact her about the payments. She advised **************** that we could offer her an option of lowering her monthly payment to $459.37 by redoing the contract for a new 72 month term. We sent **************** the new contract on 6/8/2021 and received it back via docusign on 6/10/2021. Since July 2021 ****************** monthly payment due has been $459.37 (this includes tax).
  **************** has the option to pay her account off early at anytime with no penalty. Every invoice includes the Early Payoff amount so our customers are aware of their options. ****************** account recently entered into a recovery status on 11/16/2023, this was the first time since completing her revised contract in June of 2021 that her account was not in good standing. At that time we had not received a payment from **************** since 8/3/2023, she was 87 days past due. On 12/1/2023 **************** paid out of recovery and was current for 12/5/2023. She made an additional payment on 12/4/2023 and is now paid ahead through 1/4/2024. 
  Our intentions are to give all of our customers good customer service, have clear communication, & answer any questions to the best of our ability. I can understand ****************** frustrations around the balance of the building and that this is her home. This contract is for a portable building and is contractually supposed to remain accessible at all times. Even though **************** has chosen to turn this into her home, our contract agreement does not recognize this as a mortgage. The monthly payment includes a portion of the rental payment and a rental fee due each month. We do not charge a house payment and rent. We are in a rent-to-own agreement with ****************, meaning she is responsible for making monthly payments in order to own the building at the end of the 72-month term, including the option to pay off early at any time. **************** signed the 
  agreements (both the original and grace ********* agreeing to the monthly payment amount. All details were fully disclosed and she should have a copy of the 2nd agreement in her email, *********************** as she signed the 2nd agreement via docusign. 
  We are happy to answer any questions **************** may have and help her as much as we can to complete ownership of the portable building.

  Attached is the most recent agreement signed by **************** in June of 2021.

  Customer Answer

  Date: 12/08/2023

   
  Complaint: 20969526
  
  I am rejecting this response because: I feel I have paid what I agreed to and all this company is after is money in their pockets. They dont care how much hardship they cause the buyer as long as they get rich off of a building that isnt even worth what theyre asking to begin with. They didnt explain a thing to me and their statement is a joke. Whoever heard of a column called other??  Just what is Other??  In business why would you have a column called other unless you were hiding something????  Then theres the rent.in the contract theres a space that says rent but no amount is filled inwhen I asked about it I never got an answer until 2 years later.found out the rent comes out of my house payment.WRONG!!!!!  All this time I thought you were applying the full $459.00 towards my house.you all are crooks!!!!  Im not renting to own this building.Im buying this building and it has been paid for in full!!!!!!!!  I have given you $23,000..YOU DO THE **********  I DO NOT OWE YOU ANOTHER ***** MORE!!!!!  Unless you have a video of me signing that contract I never signed!!!! But I DO have a verbal contract agreeing to $14,000 and it has been paid. You owe me.Thank You. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband bought a storage unit with Atwood *********** He passed away a year and a half ago and I was responsible for making the payments. They told me that the title of the property would change to my name when I finished paying for the property. Due to serious health reasons I was late in paying my monthly payments, after making an agreement over the phone with them to regulate my payments, they came to my house and entered without permission, broke my fence and chain and took it with all my belongings. furniture before the date we had agreed. They have intimidated me and they don't want to serve me because my English is not perfect. I have contacted them to try to pay 100% of the debt and they refuse to give me the storage. I already filed a report with the police and will file a legal complaint for discrimination, theft, intimidation and fraud since the building is more than 90% paid for and they took it back to *************. I see that everyone here had something very similar done to them, so I trust that I won't be the only person to *** them.

  Business Response

  Date: 11/21/2023

  Upon receiving this complaint, we attempted to look up the account referenced and found that the information provided was not matching with any account in our system. After speaking with a few employees we were able to determine that *****************************, the customer who listed the complaint, was referring to an account for ***************************************. We have Ms. ***** listed as *************************; she is authorized on the account and we have been working with her since the passing of ************************ last year (around June 2022). On 6/29/22 we received a call from Ms. ***** stating her husband, ***********************************, had passed away. She stated she would mail a copy of the death certificate and we advised we would send her a Name Change form allowing her to put the account into her name. At this time Ms. ***** paid the account current and it was our understanding she would be sending back the Name Change form which would transfer the account into her name.
  In January, Ms. ***** was sent a default notification due to the account being past due for both 12/6/22 and 1/6/23 payments. We had made several attempts to speak with Ms. ***** but were unsuccessful. On 1/6/23 a female answered the number we had on file ending in **** and advised that was the wrong number. On 1/30/23 we received a call from Ms. ***** from a new phone number (ending in ****). We told her a full payment plus the late fee would be the minimum requirement, as she was due for both December and January payments. She also asked for another Name Change form as we had not received the original. We called Ms. ***** on 2/3/23 notifying her that we needed the minimum full payment and late fee by 2/8 in order to avoid the account from entering into our ******************** We received payment on 2/6/23 and another on 2/7/23. These two payments cover the 12/6/22 and 1/6/23 payments. In March Ms. ***** paid another two payments, paying her account current through 4/12/23. We did not receive a payment in April or May, therefore the account was in default again as of 5.31.23. Ms. ***** paid on 6/5/23, then missed July.. The account entered into our ******************* on 7/14/23. 
  On 8.24.23 one of our drivers arrived to recover the building. Ms. ***** called to discuss her options and we worked out an arrangement with her. The agreement was that she would make a full payment every week until she was current. We received a payment on 8/25 & 9/20. We allowed ************** an additional 2 weeks of time before submitting the account for recovery again on 10.4.23. We continued to send general reminders that payments were due in order to avoid the recovery of the building. On 11.8.23 the building was recovered. At this time Ms. ***** was due for July, August, September, and October payments plus the late fees; this was a total of $1168.17. 
  We spoke with Ms. ***** on 11/9/23 regarding the final balance which includes the past due amount, plus late fees, plus the driver fee totaling $1468.17. In order to reinstate and get the building back there would be an additional delivery fee. 
  We spoke to Ms. ***** again on 11/16/23 letting her know the reinstatement balance, including the cost to redeliver would be $1958.69. We let Ms. ***** know that if she paid that balance we would send another Name Change form allowing her to reinstate the building contract in her name. She asked that we send that to her sons email address. On 11/20/23 Ms. ***** called in and paid the reinstatement balance of $1958.69 and the Name change from has been emailed to her sons email as requested. 
  We have continued to work with Ms. ***** to give her the opportunity to get the building back. At this point, the only thing left to receive is the notified Name Change form and then we will notify the driver to setup the redelivery with Ms. *******************

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/05/2021, I paid $1,000 down and setup a monthly plan for a portable building. About 6 months in, a payment was late - at which point I began to receive texts, calls and emails in a collection format I've never experienced with another lender. Upon legal review, Atwood's unique pattern of invasive communications which inappropriately harass and threaten repossession, are not against consumer protection law. Therefore I continued to pay their fees. On multiple occasions, I paid fees I felt were excessive, just to get them off my back and out of my phone. Last year I chose to setup autopay, largely to avoid any communication with them due to their invasive, degrading, opportunistic model and method of doing business. On 9/13, while on vacation in ******* (12 hours time difference), my bank account (on autopay) was locked due to digital theft in ***************. When the autopay rejected I was assessed an "insufficient funds" fee by Atwood. I paid the agreement 100% up to date, again, and setup a new autopay for the next month. But I disagreed with an NSF levy when I did not have an NSF issue. Atwood, as usual, would not budge. 45 days later, without legal notice or responding to my request to show cause legally, on 10/25/2023, Atwood Rentals ordered my shed to be repossessed. Their basis was/is a $35 fee from 45 days ago that I never agreed to pay. I sent screenshots of the online payment system, showing the account was paid and up to date, with the next payment not due for several weeks. I sent the entire history of payments, showing that the shed is also only 6 months from being paid off IN FULL. At present they are actively forcing repossession, without due consideration, of a building that is 100% paid up to date, to collect a $35 fee assessed 45 days prior. Note this is a 10x20 building within 6 months of full ownership with over $6K paid to date and less than $1,318 remaining.

  Business Response

  Date: 10/26/2023

  After reviewing **************** account, we are in agreement that his account should not have been submitted to the ******************* for repossession. This was a severe oversight based on our general processes. ************** did accrue a return payment fee, but this is something that should have been worked through in a different manner. Our Collections manager will be contacting ************** today in order to resolve this matter. The account is being removed from the ******************* and we will be canceling the repossession request with our driver. 

  Customer Answer

  Date: 10/31/2023

  I have received communication from the company and I am satisfied with their response.

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********************* in 2022 I was sick in hospital for year half and almost died had to have liver transplant got liver transplant and now find out my tiny shed was sold to different rental place and they say I'm year behind. I try to work with them so they don't take my house and they won't work with me at all. What's a disabled veteran to do.

  Business Response

  Date: 09/22/2023

  Summit Management took over the management of Marcus ******************** on 9/5/2023. ************ has two accounts with Marcus ******************** that were in this transition. These contracts were not sold, only the management changed.
  After reviewing the notes, I do see where ***************************** was communicating with the previous management company in July. **************** was inquiring about both accounts being transferred into her name in order to prevent the buildings from being recovered due to non-payment. On 8/1/23 the previous management company sent ************ a Change of Ownership Letter to start this process. On 9/1/23 we spoke with **************** and advised the change of ownership paperwork was partially filled in. She advised the account manager that she was doing this so she could file bankruptcy and include the buildings. On 9/8/23 **************** was advised that these accounts were not eligible for a transfer of ownership due to the past due balances. **************** advised they could not make a payment until the end of the month (September). On 9/12/23 **************** called in to say she was working to get money to pay off both of the accounts.These accounts entered into our ******************* on 9/21/2023. 
  We understand that ************ went through a hard time last year and are willing to work with ************ in developing a payment plan. We will reach out to ************ to see how we can make a plan that works for all parties involved and hopefully gain ************ full ownership of the buildings.
  
  
  

  Business Response

  Date: 10/05/2023

  Summit Management took over the management of Marcus ******************** on 9/5/2023. ************ has two accounts with Marcus ******************** that were in this transition. These contracts were not sold, only the management changed.
  After reviewing the notes, I do see where ***************************** was communicating with the previous management company in July. **************** was inquiring about both accounts being transferred into her name in order to prevent the buildings from being recovered due to non-payment. On 8/1/23 the previous management company sent ************ a Change of Ownership Letter to start this process. On 9/1/23 we spoke with **************** and advised the change of ownership paperwork was partially filled in. She advised the account manager that she was doing this so she could file bankruptcy and include the buildings. On 9/8/23 **************** was advised that these accounts were not eligible for a transfer of ownership due to the past due balances. **************** advised they could not make a payment until the end of the month (September). On 9/12/23 **************** called in to say she was working to get money to pay off both of the accounts.These accounts entered into our ******************* on 9/21/2023. 
  We understand that ************ went through a hard time last year and are willing to work with ************ in developing a payment plan. We will reach out to ************ to see how we can make a plan that works for all parties involved and hopefully gain ************ full ownership of the buildings.

  Customer Answer

  Date: 10/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. I told them starting Nov I could do extra 100 month and they originally rejected it. I can start end of Nov to get payments to them. I'm still sick disabled and doing my best. I have even reached out to veteran affairs to try to get help. They to get donations or even have this donated to me but nothing yet. 

  
  Sincerely,
  
  *********************

  *************************, **********

  ************** 24522

  
  

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish I would have read the reviews for this company before purchasing - what a nightmare! fees and extra penalties and costs are not outlined clearly and if you get even a bit behind they will harass, hound and threaten you with coming to get your building - no matter how much you have paid. They also do not take into account the time difference between them and those on the west coast - I have gotten late fees when I make a Friday payment but it is after they close. I have asked for clarification on billing several times, requested calls from a supervisor, etc and gotten no response. I have also tried to log in online several times, reset passwords through their system etc and nothing works. According to my calculations and he best I can figure based on what they have told me my building should be paid off but somehow this last payment keeps going up instead of down and no one can tell me why. Also, if you are reading this before deciding to purchase I building, I bought mine from Premiere and is not good quality -- both door handles are broken / key has quit working, the trim on the outside is coming loose and their were sharp nail ends sticking out of the shelves where they didn't pay attention or car enough to fix it when they built it-- I cut my hand pretty badly on a nail that was sticking out of one of the shelves. My advice is don't ! I feel I have been ripped off and charged fees they weren't *********** (not that they would bother to clarify) and have been harassed and given rude treatment the entire way!

  Business Response

  Date: 09/12/2023

  ************** has been a long time customer with us. We are sorry to hear of her frustrations with the billing of her account and the manufacturing of the building.
  After review, Ms. ****** account does show that she is very close to the payoff of the portable building. That being said, ************** has run behind/past due since the first payment was due on  6/29/2020. Unfortunately, this added a late fee to her amount due each month that she was late. The late fees for ***** are $20.00. In December of 2020 there were two returned payments which also included a returned check fee of $20.00. Currently ************** owes $310.62 to pay off the building and obtain ownership. She made her most recent payment on 8/1/2023. Prior to the payment on 8/1/23 Ms. ****** last payment was made on 5/30/23. We have made every effort to work with ************** over the last three years and our goal is to support ************** in making her final payment to obtain ownership of the building. In regards to ************** stating she has received late fees due to us being closed, this is inaccurate. If the payment is made with our automated system or online that same day (or before the grace ****** ends) we honor that date. Each customer has a minimum 7 day grace ****** after their payment is due, in order to avoid a late fee. ************** did text us on 9/11/23 staying the system would not let her login. We advised ************** to call in so we could help assist her better, but she continued to communicate via text message.
  In regards to the manufacturing of the building, I am sorry to hear of Ms. ****** disappointment. I do not see any notes on her account where she discussed this with her account manager. If there are warranty issues I am sure that the manufacturer would be more than willing to assist, however, with this building being three years old wear and tear would not be covered. If we would have known at the start of her agreement, the possible manufacturing issues ************** mentioned in her complaint, we would have been happy to reach out on her behalf to the manufacturer. It is our desire to help assist our customers in helping them as much as we can.
  Again, it is our goal to help ************** obtain ownership of the building, she is very close and we will continue to do our best to help see this to fruition. That being said, we do still require ************** to make her payment in a timely manner as agreed to in the contract she signed in June of 2020.
  
  

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i RENTED A PORTABLE BUILDING OVER 3 YEARS AGO, GOT IT DOWN TO **** AND YES GOT BEHIND BECUASE I ADOPTED A NEWBORN BABY,. SINGLE DAD, NOW THEY ARE SUING ME FOR **** PLUS 995 AN HOUR ATTORNEY FEES AND DEMAND THE BULDING BACK. hoW THE **** THAT LEGAL OR IF IN 14 DAYS THEY CANT GET THE BUIOLDING THEY ARE DEMANDING ANOTHER **** FAIR MARKET VAULE HOW IS THAT LEGAL

  Business Response

  Date: 08/09/2023

  **************** entered into his lease to own contract with us on 11/14/2020 for a term of 48 months. Until November of 2022 **************** was consistent in making payments on his account. The last payment we received was on 10/17/2022, which paid the account current with the next due date being 11/14/2022. At the time **************** was set up on automated payments. We attempted to process the auto payment on 11/14/2022 and the card was declined. We began reaching out to **************** via phone and text the following day. Between 11/22/2022 and 12/2/2022 we made 13 attempts to reach ****************. On 12/2/2022 he replied to a text stating he had been laid off and did not know when he could pay. His account manager replied on 12/5 (monday) that she would be removing his autopay since he told us he was unable to pay at the time. **************** replied that same date letting us know he would pay that week. On 12/15/2022 the account manager reached out again reminding **************** of his commitment to pay the previous week. **************** replied, in short, to let us know he would not get paid until the 23rd. We made a note on this account for the 23rd. Payment was not received, therefore the account went into a default status. **************** text on 1/16/2023 staying he would pay Friday (1/20/23). The account was sent to our ******************* 1/19/2023, however, we were communicating with **************** in regards to him making his payment on 1/20/23. As long as he paid on 1/20/2023 we would continue to work with him on a payment plan. The payment was not made placing Mr. ******* building at risk of recovery. **************** reached out to us via text  on 2/21/2023 advising that he wanted to make 2 payments on 2/27/2023. On 2/27/2023 he text again stating he would be getting his taxes on 3/3/2023 and wanted to pay off the building. He asked the payoff at that time and we advised it would be $3573.63. **************** replied letting us know there was no way to access the building. In the meantime, our driver arrived to recover the building on 3/2/2023 but was unable to retrieve the building. On 3/6/2023 we let **************** know if he could pay his past due balance we would pause the recovery process and get him back in good standing. On 3/7/2023 ****************, via text, let us know he did not feel he should be charged the fee for the recovery attempt on 3/2/2023. He felt that since he notified us he would be paying we should not charge him. Unfortunately, once his account got to that point, there was a risk of the driver showing up at any time, regardless of his promise to pay. Because there had been several unsuccessful promises to pay we were no longer willing to put the recovery process on hold. 
  On 3/7/2023 **************** also communicated, via text, that he would not be paying the attempt fee and if anyone else came to his home he would contact the police. He stated he had tried to pay all day the previous Friday, however, we have no record of any communication on Friday 3/4/2023. Lastly, **************** advised we could contact his attorney and asked for our attorneys name. We let him know we could take his attorney's information, however, it was not provided. This was the last day we had any direct contact with ***************** 
  This account has been with our attorneys office since 3/8/2023. A demand letter was sent to the customer in hopes **************** would cooperate with either payment or allowing us to retrieve the building. 
  Through all of this we were willing and trying to work with **************** regarding payment(s), but unfortunately there was no follow through. Again, the last payment we received from **************** was on 10/17/2022. 
  Our goal, as always, is to work with our customers to help them obtain ownership of the building. I feel it is evident that we made several attempts to work with **************** in order to prevent this scenario. We hate it got this point and are still willing to work with **************** to pay what is owed in order to obtain ownership of the building. It is not too late, however, he will need to contact our attorneys office to make those arrangements at this time.