Complaints

This profile includes complaints for Homer Skelton Chrysler-Dodge-Jeep of Memphis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Homer Skelton Chrysler-Dodge-Jeep of Memphis

  7661 US Highway 51 N Millington, TN 38053-2210

  
• 

  Homer Skelton Chrysler-Dodge-Jeep of Memphis

  PO Box 188 Millington, TN 38083-0188

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, ****** *********** am requesting the Bill of Sale, MSO and Odometer Statement for a new vehicle that I paid for on 1/27/25. On this date I purchased a New (left over) 2023 Dodge Challenger from Homer Skelton Dodge Chrysler Jeep Ram in ************* via bank wire. On 2/4/25 I received the vehicle which was shipped to me because I live in ************ Also on 2/4/25 I was told via text, that Bill of Sale, MSO, and Odometer Statement would be sent to me when I returned paperwork that needed to be signed which I did the following day **** overnight) On 2/7/25 I again reached out asking for these documents, after I already provided my license, I was told by my Salesperson that I need to provide my *********** Card, and two references (names, addresses and phone numbers) (Keep in mind that the vehicle was paid for 11 days prior and was already in my possession. On 2/11/25 I again asked my Salesperson for the Bill of Sale, MSO, Odometer Statement and when to expect the title. This time I was told "I should have the bill of sale and MSO already" It was never provided to me. I explained this and was told "They'll let the finance guy know." On 2/12/25 I emailed the General Manager letting him know that I cannot get a paper temp tag for this vehicle until I receive these legal documents. Furthermore I was also told that I would only pay a license fee in ************ but on my paperwork I seem to have paid $166 to the State of Tennessee, again, no temporary plate. I received no response. On 2/13/25 I contacted the VIP Manager of the company and stated that I would have to contact the *************************** and I was told to "Hang tight, we will escalate this matter" Today is 2/17/25 and I have heard nothing back so I am writing this today. I need my Bill of Sale, MSO, Odometer Statement ASAP. I was told the title will take 3 weeks and now I except that in a timely manner also seeing how today has been 3 weeks since my purchase.

  Business Response

  Date: 03/04/2025

  The ** of the store reached out to Mr. *********** via cell phone. Mr. *********** was given confirmation that the requested documents were sent and given a Tracking Number.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went Tojo er Skeleton Chrysler dodge and jeep ram to purchase a vehicle in march 2024 and I did they required a 4000 dollar payment for a ********************************************************************* case something went wrong my car payment was 306 monthly warranty was separate ************************************************ April 2024 something went wrong with the muffler they patched it up and then again in June ************************************ the middle of the road and I had it towed to Homer skeleton and they checked it and said it was a blown head gasket and the engine was gone and they werent going to fix it I Han to pay 3000 dollars and I said no thats why I purchase the warranty for problems like this so if youre not fixing it refund me my money for the warranty and my down payment because I only had this car 2 months and a half and I shouldnt be having these problems

  Business Response

  Date: 07/03/2024

  This automobile was purchased AS-IS. The extended service contract referenced is from an outside company, not Homer Skelton CDJR. We would advise the customer to contact the service contract company for further assistance. 

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21926855
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were to be refunded $1000 for ************** We have made contact and told we would get the refund. We have since been ignored and no one will make contact back. Their staff has mostly been unprofessional in nature.

  Business Response

  Date: 04/18/2024

  I reached out to the customer on 4/16/24 and explained there had been some changes to management and that I would make sure his cancellation was processed and a refund issued.  I apologize for all the inconvenience to the customer.  This GAP policy has been cancelled.  A refund check was mailed out to ********************* on 4/18/24.  I have attached a copy of the check.

  Customer Answer

  Date: 04/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *********************

  , ** 38053

  
  

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my automobile off for service, and it took two months to get to me

  Business Response

  Date: 04/18/2024

  Customer did not have an appointment when the vehicle was dropped off.  ******** was informed at that time that there would be at least a 2 month wait for repairs to be completed.  

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle has paint falling off of my Grand Wagoneer Series I from a horrible manufacturer paint job and from the body shop that the dealership is taking it too. **** knew of the problem and even closed the paint booth down because of it. Jeep refuses to replace my vehicle, or buy it back, they gave a trade allowance, but what they offered is no where near to getting close to the difference in an even swap out, they offered me. I am willing to pay some, but not ******. So instead they want the dealership to paint it piece by piece, issue by issue. I brought this to dealerships attention right after purchasing it and they at first said that it was merely because the tape was peeled off to swiftly, then they said to wrap it and forget it. I asked for a trade out then, and we got no response. It has now been in the same paint booth 6 times, and this Monday the 11th will be the 7th time. Each time we get it back it has more issues, more marks, more damage. They are devaluing our Grand Wagoneer each time they take it there. I have asked SEVERAL times to take it to a different body shop, and each time I get either, "they do alot of work for us, they are good", "thats the only one we are allowed to take it to", "if we take it somewhere else Jeep won't pay for it", "we trust them". I don't trust them after ALL the damage they have done to my vehicle. When my vehicle comes back with more paint issues than when it went it, is a huge problem. They were supposed to trade me out in April but never gave me numbers, they were supposed to find a trade when all this mess started and never did...I have over 64 emails, pictures and text messages going back to when this mess started. I want it repainted by a different body shop or a trade out of this to a different one.

  Business Response

  Date: 10/13/2023

  This customer has been having paint claim issues with her Grand Wagoneer, this does not have any reflection of Homer Skelton Chrysler Dodge Jeep. We are under the guidance and regulations of the ***************************** We have done what has been approved and recorded by Chrysler in order to repair the paint concerns. The customer came in on Monday for her 5th paint claim visit. She has asked to take it to a body shop of her choice after it has already been approved to be repaired elsewhere. As  for damage to the vehicle, we did have the body shop correct the dust, trash in the paint, and some overspray that was over the paint. There was no physical damage done to the vehicle at the body shop. While her vehicle was here at the service department, her door was dinged waiting for her to come pick it up. The dealership did pay for this out of pocket to repair the door. As for the buyback claim she wants from Chrysler, it was denied by Chrysler and not our dealership. In good faith, we did try to trade her out of the vehicle into another one. We gave her the fair market value. ******** also offered her some trade allowances toward a new vehicle. 

  Customer Answer

  Date: 10/13/2023

  I did ask about taking it to a different body shop, not one of my choosing, but a different one due to the issues that was happening at the one they were taking it too. The shop had to use a dent doctor to fix the dent (they created) that was created in the rear drivers panel, and the paint shop had to also fix the **** marks that were created by the techs prying off the rear panel. The issue is that the areas that the shop is supposedly fixing are either not being fixed, or the paint areas that they "fixed" are now chipping off. The front passenger main pillar has been supposedly fixed now 2 times, and when you look at the pictures, it is NOT, it looks hideous. I dropped it off on the 11th of September again for paint issues and I got it back on the 28th of Sept. The pillar was still not fixed. Now paint is chipping off the rear panel that was just fixed as well, when you look at the pic with the indention behind the tail light, you can also see the paint chipping off the panel. There are indention marks behind both rear tail lights that still have not been fixed (that was brought up last year), and I was told that they were "shadows", when you look at the pictures, they are clearly not shadows. When they buffed out the overspray they took off the clear on the other door also (there is a pic of that as well). The trim paint is coming off again on the rear passenger door as well. In April Homer was supposed to give me numbers to trade me out, but didn't, then when we were finally given numbers they gave me not excellent, but low fair value, when my vehicle has depreciated even more in the three months that I waited for the initial numbers, that was a ***** difference. I expected to pay some for the time I had the vehicle, but not over 1*****, may 7-8,000. I have been battling the paint issues for "OVER" a year now.  Chrysler is/was willing to compensate for it instead of the trade, but not until "ALL" the paint issues are fixed completely. The trade allowance is still in effect as well. 

  I was told that the shop warranties their work, but if the work is not being completed or they are causing more harm than good, what sense does it make to take it back there. This will be the 3rd time that some of these areas will be in to be fixed. This will also be the 8th time it will be in the body shop for paint. It went in on: 10/10/22-10/21/22 (both front main pillars), 10/24/22-10/27/22 (fixing emblems from body shop they were put on backwards and missing parts in drivers window), 3/27/23-3/31/23 (rear panel - had a week and when returned it was not fixed and had a dent and marring), 4/19/23-4/27/23 (fix rear panel, dent and marring, indention behind the lights not fixed), 7/10/23 - 7/24/23 (black paint bubbling up front passenger door, rear trim still not aligned) - went to pick up and drivers door had a paint flaw (door ding), 7/24/23 - 8/02/2023 (went  in to fix door **** and when picked up found - black paint bubbling up on drivers door, bubble (debri) in rear panel and paint run - all found at pick up), 9/11/2023 - 9/28/23 (fix passenger main pillar (not fixed - worse), black bubbling up, rear wheel trim, paint run, debri in rear panel and paint shipping off rear panel, and overspray on rear passenger door).

   

  So this next time is the 8th time it will be in for paint or paint shop issues. These new issues are in the pictures attached to this. 

  Customer Answer

  Date: 10/13/2023

  I did ask about taking it to a different body shop, not one of my choosing, but a different one due to the issues that was happening at the one they were taking it too. The shop had to use a dent doctor to fix the dent (they created) that was created in the rear drivers panel, and the paint shop had to also fix the **** marks that were created by the techs prying off the rear panel. The issue is that the areas that the shop is supposedly fixing are either not being fixed, or the paint areas that they "fixed" are now chipping off. The front passenger main pillar has been supposedly fixed now 2 times, and when you look at the pictures, it is NOT, it looks hideous. I dropped it off on the 11th of September again for paint issues and I got it back on the 28th of Sept. The pillar was still not fixed. Now paint is chipping off the rear panel that was just fixed as well, when you look at the pic with the indention behind the tail light, you can also see the paint chipping off the panel. There are indention marks behind both rear tail lights that still have not been fixed (that was brought up last year), and I was told that they were "shadows", when you look at the pictures, they are clearly not shadows. When they buffed out the overspray they took off the clear on the other door also (there is a pic of that as well). The trim paint is coming off again on the rear passenger door as well. In April Homer was supposed to give me numbers to trade me out, but didn't, then when we were finally given numbers they gave me not excellent, but low fair value, when my vehicle has depreciated even more in the three months that I waited for the initial numbers, that was a ***** difference. I expected to pay some for the time I had the vehicle, but not over 1*****, may 7-8,000. I have been battling the paint issues for "OVER" a year now.  Chrysler is/was willing to compensate for it instead of the trade, but not until "ALL" the paint issues are fixed completely. The trade allowance is still in effect as well. 
  I was told that the shop warranties their work, but if the work is not being completed or they are causing more harm than good, what sense does it make to take it back there. This will be the 3rd time that some of these areas will be in to be fixed. This will also be the 8th time it will be in the body shop for paint. It went in on: 10/10/22-10/21/22 (both front main pillars), 10/24/22-10/27/22 (fixing emblems from body shop they were put on backwards and missing parts in drivers window), 3/27/23-3/31/23 (rear panel - had a week and when returned it was not fixed and had a dent and marring), 4/19/23-4/27/23 (fix rear panel, dent and marring, indention behind the lights not fixed), 7/10/23 - 7/24/23 (black paint bubbling up front passenger door, rear trim still not aligned) - went to pick up and drivers door had a paint flaw (door ding), 7/24/23 - 8/02/2023 (went  in to fix door **** and when picked up found - black paint bubbling up on drivers door, bubble (debri) in rear panel and paint run - all found at pick up), 9/11/2023 - 9/28/23 (fix passenger main pillar (not fixed - worse), black bubbling up, rear wheel trim, paint run, debri in rear panel and paint shipping off rear panel, and overspray on rear passenger door).
  
  
  So this next time is the 8th time it will be in for paint or paint shop issues. These new issues are in the pictures attached to this. I am still open to a trade or having a different paint shop of your choosing fix these issues. Maybe the paint shop can have a more experienced tech work on it. I am trying to get this resolved peacefully. I have bee more than calm and flexible about all of this. 

  Customer Answer

  Date: 10/13/2023

   
  

  From the CONSUMER:

  Sent 10/13/2023 1:44:13 PM

  I did ask about taking it to a different body shop, not one of my choosing, but a different one due to the issues that was happening at the one they were taking it too. The shop had to use a dent doctor to fix the dent (they created) that was created in the rear drivers panel, and the paint shop had to also fix the **** marks that were created by the techs prying off the rear panel. The issue is that the areas that the shop is supposedly fixing are either not being fixed, or the paint areas that they "fixed" are now chipping off. The front passenger main pillar has been supposedly fixed now 2 times, and when you look at the pictures, it is NOT, it looks hideous. I dropped it off on the 11th of September again for paint issues and I got it back on the 28th of Sept. The pillar was still not fixed. Now paint is chipping off the rear panel that was just fixed as well, when you look at the pic with the indention behind the tail light, you can also see the paint chipping off the panel. There are indention marks behind both rear tail lights that still have not been fixed (that was brought up last year), and I was told that they were "shadows", when you look at the pictures, they are clearly not shadows. When they buffed out the overspray they took off the clear on the other door also (there is a pic of that as well). The trim paint is coming off again on the rear passenger door as well. In April Homer was supposed to give me numbers to trade me out, but didn't, then when we were finally given numbers they gave me not excellent, but low fair value, when my vehicle has depreciated even more in the three months that I waited for the initial numbers, that was a ***** difference. I expected to pay some for the time I had the vehicle, but not over 1*****, may 7-8,000. I have been battling the paint issues for "OVER" a year now.  Chrysler is/was willing to compensate for it instead of the trade, but not until "ALL" the paint issues are fixed completely. The trade allowance is still in effect as well. 
  I was told that the shop warranties their work, but if the work is not being completed or they are causing more harm than good, what sense does it make to take it back there. This will be the 3rd time that some of these areas will be in to be fixed. This will also be the 8th time it will be in the body shop for paint. It went in on: 10/10/22-10/21/22 (both front main pillars), 10/24/22-10/27/22 (fixing emblems from body shop they were put on backwards and missing parts in drivers window), 3/27/23-3/31/23 (rear panel - had a week and when returned it was not fixed and had a dent and marring), 4/19/23-4/27/23 (fix rear panel, dent and marring, indention behind the lights not fixed), 7/10/23 - 7/24/23 (black paint bubbling up front passenger door, rear trim still not aligned) - went to pick up and drivers door had a paint flaw (door ding), 7/24/23 - 8/02/2023 (went  in to fix door **** and when picked up found - black paint bubbling up on drivers door, bubble (debri) in rear panel and paint run - all found at pick up), 9/11/2023 - 9/28/23 (fix passenger main pillar (not fixed - worse), black bubbling up, rear wheel trim, paint run, debri in rear panel and paint shipping off rear panel, and overspray on rear passenger door).
  
  
  So this next time is the 8th time it will be in for paint or paint shop issues. These new issues are in the pictures attached to this. I am still open to a trade or having a different paint shop of your choosing fix these issues. Maybe the paint shop can have a more experienced tech work on it. I am trying to get this resolved peacefully. I have bee more than calm and flexible about all of this. 

  Business Response

  Date: 10/24/2023

  We have done what we have been asked to do by Stellantis for a defect on a Manufactured Production Vehicle. This was not built and painted by our dealership. We are at the mercy of the manufacturer. We can not swap or trade her out of the vehicle for the same amount she paid for it new. The vehicle has depreciated. 

  Customer Answer

  Date: 10/25/2023

   
  Complaint: 20571371
  
  I am rejecting this response because:

  The businesses response was as such: We have done what we have been asked to do by Stellantis for a defect on a Manufactured Production Vehicle. This was not built and painted by our dealership. We are at the mercy of the manufacturer. We can not swap or trade her out of the vehicle for the same amount she paid for it new. The vehicle has depreciated. 

  My response: 

  I have mentioned several times that I am willing to pay some out of pocket towards a trade, I am aware that my vehicle has depreciated, my concern is that the shop that they are taking it too is doing more harm than good.  I am aware that Homer Skelton did not paint this vehicle, but they are the ones taking it to a shop that is devaluing it more. I know that this isn't the only shop in the area that they are allowed to take it too. As I wait for my next drop off day to get more paint fixed, the fixes needing repaired are mainly from the place that they are taking it too. This will be the "3rd time" that the passenger main pillar will be worked on (same spot), the touch up paint that they are applying is not fixing the issue and it looks WORSE than ever, this will also be the "3rd time" that it will be in to fix paint on the rear panel. This will be the "2nd time" that the front drivers main panel (also the same spot) will need to be fixed due to touch up paint being applied that is not a fix, instead of fixing the issue. The touch up paint has worn away and you can see where the paint had chipped off from the initial issue last year. This will be the 2nd time for the trim spot to be fixed, same spot.  These areas are not Stellantis's fault, these are from the shop that it is being taken too. 

  My vehicle was supposed to be traded out back in April, and all I have asked is that I be given the value of what it was worth then, not now. I again understand that I will be responsible for a reasonable difference. 

  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:05/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service is terrible! The first issue was when I bring my car in to get keys and they replace my driver side airbag and have to order the parts for the passenger. The repair left my steering wheel damaged and I asked for them to fix it. This is around Dec2022 and 2 months go by and I call, still no part. I call and complain and I get to the manager who then assists me with getting my passenger side airbag in about 4 days after waiting 5 months claiming it was for another customer who had not shown. After installing the passenger they begin to tell me how they had nothing to do with the steering wheel as they had not installed the driver side airbag in the steering wheel. After having this conversation with the manager I show up to the dealership and ask for the records history. Upon reviewing the history I am able to prove that the driver airbag was installed and the records even provide the part number of the product and the technician. After explaining this to the manager he begins to explain how they offered a discount on what they broke in order to fix it for my inconvenience and straight said we are not paying for that. No one is giving me the proper contact information in order to report the manager so I am forced to come here as he has enough power to lie and mistreat customers with not repercussions and if this complaint does not get the issue addressed then I have to continue my pursuit to shake up their service department. This is the worst treatment I have ever received from a dealership to the point to where I do not know if I am getting mistreated due to race but I am trying to avoid going there. Please assist

  Business Response

  Date: 05/23/2022

  Contact Name and Title: ***************************** GM
  Contact Phone: ************
  Contact Email: ************************************************************
  Mr. Browmn's concern with his steering wheel is an internal problem that has no connections with the installation of his drivers side airbag replacement. The internal part that he has a problem with has been offered to him a discount to help with the cost of the repair. The passenger side air bag was ordered for him in December of 2021. However, that part was on back order. We did have a passenger airbag replacement here for a different customer. After multiple attempts to contact that customer failed, we decided to move that part to ****************** order to fulfill his airbag replacement. It is the policy of this company to be upfront and honest to all customers. There was no intent to lie or mistreat **************, as the manager was mistaken when he stated he did not think we did the driver side airbag repair.