Business ProfileforBarcalounger

I purchased a product of Barcalounger On May 5, 2023. This purchase was made through Willis Furniture in Pascagoula Ms. The reasoning behind this purchase was we placed an order to the said Company in the past and we really liked the products quality. We bought several pieces of furniture that we still own up to this day. A couch, loveseat, and an overstuffed chair in a chocolate brown. They were purchased approximately 2011. I am not sure of the exact date but it was prior to Hurricane Katrina. This set is still in great condition! We know because we gave it to our son and his wife when they got married and they still have it. It looks better than the new set we ordered from Barcalounger a few months ago. Our first complaint was it took much longer than we feel was necessary to arrive. I had to keep calling Chris at Willis Furniture to keep getting an update as to when our furniture would arrive. We are waiting on the exact dates of everything at this time. I was sick and was waiting to have colorectal Surgery because of the stress of that things were a bit out of sorts. I am unable to locate the paperwork at this time. However Chris Broadhead at Willis furniture is working on that at this time. Our major complaint about the furniture is there is a lack of foam in both pieces for furniture. It is very noticeable to the eye. Not only that but when you sit on it because of the lack of foam it is extremely uncomfortable to the point of not wanting to sit on it. In some areas where you sit you can feel what seems to be a whole or a sunken area where you sit. Where you put your legs and feet there is such a small amount of foam that you can actually see it because the leather pulls up where there is no foam. In other words this is not what is expected of furniture you pay over ********* for. We live in New Jersey not MS. We made our purchase because of our prior experience with Barcalounger. There has been much back and forth but no satisfying solutions.