Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morristown, TN Honda provided a quote for service of $120, they failed to provide the service I specifically requested and applied additional charges after confirming the $120 charge but ended up charging me $241.44. My Pilot had an Emissions System Error with a code of P0430 and my local mechanic said I needed to get a software update from a Honda Dealer. I set the appointment, drove two hours to the Morristown, TN Dealership and informed the Service Advisor what I needed by clearly stating all they needed to do was verify the code and install the update. He refused to write my request on my Work Order so the Service Technician had no clue what to do and simply wasted time performing an unnecessary diagnostic and trying to find something else to repair. I have video proof of my specific request being made immediately upon arrival, plus I also have on video that my assigned Service Technician stated to another Technician that the work needed was not on the Work Order and it was confirmed by the other Technician that the Service Advisors do not give them that information. The Service Manager wasn’t any help, except to make certain they applied a slightly reduced extra charge that ended up being more than double the original quote and I was seemingly forced to pay their extra "extortion" charge in order to regain possession of my vehicle. They’ve refused to respond to my written complaint even though I received a text message stating they were referring my issue to upper management, so they’ve proven they don’t care about their customers due to lack of response. Their “after service survey” is a joke where they state “If your experience wasn’t great, we want to make it right.” They can’t make it right when they’ve refused to contact me, so they obviously have had no intention to make it right. This type of “game” to inflate service charges seems to be a fraudulent practice and should be addressed as such to protect consumers.

  

  Business Response

  Date: 04/21/2025

  Dealer will contact the customer. 

  Customer Answer

  Date: 04/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 23221633, and find that their wish to contact me directly is acceptable; provided the person responding is superior to the Service Manager since she was responsible for forcing the unwarranted excessive charge.  I am available April 23rd between 2pm and 5pm, April 24th 2pm to 4pm or April 29th 10am to 3pm.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Review for Honda Morristown – Ruined My Anniversary & Misled Me On April 1st, my 28th wedding anniversary, my husband and I drove 1 hour and 20 minutes from Knoxville to Morristown after seeing two used 2025 Honda CR-V AWD EX-L SUVs listed online for $33,945. I spoke with *******, who confirmed one was still available and said she would hold it for me. When we arrived, ******* greeted us and immediately said the vehicle was no longer for sale due to "animals chewing the wires." Then came the BAIT-AND-SWITCH TACTIC — she and Manager ****** tried to sell us a 2023 CR-V at the same price, falsely calling it a 2025. I was pressured into a test drive. then Manager **** ******* tried to upsell me on a new CR-V for over $47,000, even though it’s listed for thousands less at other dealers. Despite telling **** it was our anniversary and that we had dinner reservations, he was rude and dismissive. Because of the delay and traffic, we missed our dinner and our entire anniversary was ruined. Shame on Honda Morristown, *******, ******, and **** ******* for using BAIT-AND-SWITCH TACTICS and wasting our time. This wasn’t just about money — it was about trust and respect, and you failed on both.

  

  Business Response

  Date: 04/08/2025

  we are trying to connect with the customer, we will continue to try. 

   

  

  Business Response

  Date: 04/15/2025

  when is the best time to call? 

  Customer Answer

  Date: 04/15/2025

  
  Complaint: 2315416

  
  The best time to call me is Thursday, April 17, after 2pm 

  ************

  *******************

  Thank you,
  
  ****** *******

• Initial Complaint

  Date:03/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'll be upfront and completely honest about my experience here. We bought a 2015 Jeep Cherokee Limited. My salesman ****** was awesome. He deserves your business IF you can get past the final deal price and financing landmines the used car finance crew intentionally lays out for you. *** comes out with total amount financed 22,200 at 370 per month for 60 months. Gave me no interest rate value. I asked for the rate. He grudgingly comes back with 7.69. My total deal on car to be financed was 15024, including tax, tags, sales tax, fake doc fee of 699. My simple interest loan calculator said total financed amount of 18145. 22200-18145 is a difference of 4055. They tried to tack on 4055 extra dollars for a total of 7176 of interest, which actually made the interest rate at 16.55! This is outright fraud and if I had signed the deal on that and later realized it, they'd be in court. When I asked who was in charge I got the new car sales manager which acted clueless of course. Then his buddy chimed in and gave a convoluted explanation that the credit score check goes back 90 days so the interest rate may change. Dude your a terrible liar. These guys are professionals. They don't make $4000 mistakes that don't benefit them alone. Anyway I'm filing a complaint with the federal FTC because this is an outright attempt at deception and fraud, which is illegal. Maybe I can teach them a lesson and protect others in the future. Btw Honda Morristown is only hurting their and their sales people's bottom line by pulling this crap. Seeing the frustration on their faces having to fight me for extra money was golden. Touché Honda Morristown, you've perfected the Art of the Deal.

  

  Business Response

  Date: 04/03/2025

  Due to privacy rules and regulations, we can not go into detail. However we will reach out to the actual customer to ensure their satisfaction. 

• Initial Complaint

  Date:12/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took a down payment and did not deduct from the vehicle purchase price at all instead they added unwanted / unrequited additional perks to the purchase to eat up the down payment and ran price of vehicle up from the initial price and got signatures prior to filling in the final numbers .

  

  Business Response

  Date: 12/12/2024

  This is a relatively simple and hassle-free process. The customer will need to come in and fill out a few forms to cancel the products they no longer wish to have. Please stop by the dealership and ask for John *******. John will also try to call the customer to set up a time to come in. 

• Initial Complaint

  Date:09/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought car 8/30/2024 was told by dealership I would have to pay $1000 to repair navigation screen 4 days later 09/04/2024. Dealership didn’t include copies of how to cancel our warranty’s that were almost $5,000 but doesn’t cover this. Sounds kind of fraudy which is what our lawyer is looking into! Just wanted people to beware of this company and how they deal with customers. After sitting at service department today from 10am-230 pm they’ve told me I would need to repair it myself. Who even does that to a customer who just financed $26,000 car then not a single person has reached out since to fix this issue. I guess they’re used to people that don’t know how to file arbitrations and revoking power of attorney but they’re about to. Steer clear of this place! I also had to figure out how to cancel my own warranty due to the fact apparently our financing guy was off for the day and couldn’t fix that side of it, which is just fraudulent every finance person there that day could’ve fixed it!

  Customer Answer

  Date: 09/04/2024

  I am been contacted by GSM and are hopeful we will be able to resolve this issue. I will keep updated. 

  

  Business Response

  Date: 09/09/2024

  John the GSM is reaching out to the customer to find a solution to this issue. 

  

  Business Response

  Date: 09/30/2024

  The parts are still on back order.  The unit will be repaired as soon as they come in from Honda.

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 Hyundai Tucson last month 7/20/2024. This week on Tuesday It was brought to my attention that the vehicle was smoking blue from exhaust. It’s burning oil. I contacted the dealership spoke to Darius and told him my issue and he said to bring it by the next day and they would look at it in service. I had 2yr warranty in the contract. I took it in and service didn’t want to even look at it said I would have to contact Hyundai that they couldn’t fix it there at Honda of Morristown where I purchased the vehicle from and who done the warranty. Then Darius said they could just trade me out vehicles but they had one vehicle which was also a Hyundai to offer me in trade. ****** also told me that it was a mistake that I got a warranty so he would have to cancel it. Funny after there’s a problem they want to cancel my warranty. They let me set there over an hour and a half because nobody wanted to talk or help me since they sold me this car that is about to blow up before the first payment is made. No service was done on the vehicle before they stuck it on their lot to be sold. Warranty was purchased in the contract.

  

  Business Response

  Date: 08/23/2024

  dealer will contact customer and update BBB 

  Customer Answer

  Date: 09/22/2024

  
  Complaint: 22182580
  
  I am rejecting this response because: It’s been over a month since I took the car back to Honda and made them aware of the issue, it’s been a month since I made my first initial complaint to the BBB, and still no change. 
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 09/23/2024

  Unfortunately, the full transaction is not up to us, not only doest the customer need to approve the unit selected but the lender has to approve the terms. 

  we will continue to work with the customer. 

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2019 jeep grand cherokee from them in 2022 with 74,000 miles. The deal came with a lifetime power train warranty and they kept the vehicle an extra day to clean and "service" it. They told us that they had changed the oil and transmission fluid because they didn't know if it had ever been done and it was part of the power train. We believed them. Fast forward to may of 2024 our jeep went into limp mode at 121,000 miles. We contacted them and they said bring it in let them see what they could find out and if it's covered by warranty. Weeks went by with the ONLY communication being the initial video of the inspection. We had to call them for updates they never called us first. 3 weeks went by and we had heard nothing at all so we called and they tell us that they had just filed the claim the day before... they had waited 3 weeks and then tell us that they were waiting on us to bring proof if oil changes and such. There was absolutely zero communication that they needed this from us. We can pull our phone records to prove the calls in and out to and from them. I had, had enough and called and asked for corporate number because I was severely unhappy with how things were going and the significant lack of communication. The lady I spoke to named danielle wouldn't give me the number but she did call the warranty company for me and emailed me what they said. Fast forward to August 1st. We had a tow truck pick the jeep up and take it to Farris jeep for a second opinion on what was going on with the transmission if it in fact needed to be replaced or just flushed. What we did NOT know was that honda had drained all the fluid wiped the pan clean and the filter. When the tow truck driver started it and drove it up on the rowback, unloaded it off the rowback and jeep drive it around their building to get it in the service dock it was dry pumping the transmission. That damage made the transmission automatically unrepairable. The cost of a new transmission is 7,300

  

  Business Response

  Date: 08/07/2024

  We will reach out to the customer to investigate and find a resolution. 

  

  Business Response

  Date: 08/07/2024

  We will reach out to the customer to investigate and find a resolution. 

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A vehicle (2019 Ford Edge ST) was purchased on May 24th 2024. The vehicle had a pre-existing issue cause a popping grinding noise. I was given a piece of paper stating the issue would be fixed. They have had the vehicle 3 weeks on Monday June 24th 2024. They have avoided all contact minus telling me warranty would be fixing it. I called for an update and was told my vehicle was taken to a Ford dealership after nobody knew where the vehicle was. I tracked down my vehicle and was told by the Ford dealership it is currently located at that my issue was not being covered by warranty. After many phone calls to the manager ****, I was told and assured my car would be getting fixed. I called today June 21 2024 and was told by the ford dealership that my vehicle hasn’t been fixed yet because Honda Morristown wouldn’t give them the Ok to fixed the issue. I tried to reach Honda Morristown for the 3rd time this week, only to be avoided and hung up on. I was told when the 2019 Ford Edge ST was purchased the part was ordered and the car would be fixed. I have owned the car almost a month and only driven a 2 times.

  

  Business Response

  Date: 06/24/2024

  We are in process of working to make repairs to the customers car, per our agreement. Due to the privacy notice we can not go in to details. However we ware working to fix this issue. 

   

   

  Customer Answer

  Date: 06/26/2024

  
  Complaint: 21885704
  
  I am rejecting this response because:
  I spoke with **** at Honda Morristown on Monday after I filed the complaint thru BBB. He assured me yet again that my car would be getting worked on and he was calling right after we got off the phone. I called later that afternoon to the Ford dealer that my Edge if currently at and was told they was still waiting to hear from the Honda dealership. I called again today, and was told the same story by Morristown Ford, that they was waiting for authorization to work on my vehicle. I called to speak with ******** the service manager at honda Morristown and was told by her that she was waiting for **** to also Authorize the repairs to my 2019 Ford Edge. I have gotten 3 different story’s on why my car isn’t being worked on. I would like my down payment back, and the loan to be paid for on my vehicle, if we can’t come to agreement for the repairs to be made. I tried to reach out to **** via phone call and text message today with no response. I have a signed piece of paper stating that they will be fixing the issue to my vehicle.
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/09/2024

  we have spoken to the customer, we have found a resolution to the issue. thank you. 

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 20,2024 I took my daughters Honda accord n for a scheduled appt to have her oil changed and a service done I also requested tire rotation and a tire to b plugged because it had a nail in it. Later that day I went to pick her car up and when I went in to pay for it the bill was 128 dollars well of course I asked what all they done the service tech named ****** said the oil was changed, tires was rotated and the one tire was plugged. Well my husband and I had already looked at the car and the tires had not been rotated after him arguing w us saying it had been done then he said oh well no I guess they didn’t because a lug nut was cross threaded. Isn’t that what a service center is suppose to do is fix problems!!! So I had spoke w him trying to get them to make it right my daughter is 17 and n cosmetology school so she had to b at school the next day at 8 and I had to work as well as my husband so the only way was for her to take it n and he said he’d note that she’d b first one in so today may 21st she went there and was waiting before 8, at 8a.m. She goes n talks to ****** he rudely told her she had 4 n front of her and if she wanted it fixed she would have to wait. So she spent over two hours there maybe more and they finished the car so she then notices her tire pressure light comes on on her way and when got to where she could check her tire she didn’t have to look hard because the tire they should’ve plugged was low and still had the same nail n it that was n it when I took it n to have the oil changed and tire rotation and plug the day before…

  

  Business Response

  Date: 05/22/2024

  Our service director will reach out to the customer. 

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/26 I was traveling from the Norfolk VA area to Pigon Forge TN when the battery light came on. I looked for the nearest Honda Dealership and found Honda Morristown. I got my 2015 Honda Pilot Serviced at Honda Morristown to have the alternator and battery replaced. The dealership installed an aftermarket part sold by ******** Auto Parts. Upon conclusion of the service Advisor Chris told me my coolant was low and they topped off the coolant. THEY TOPPED OFF THE COOLANT WITHOUT MY CONSENT. I got home to VA on 4/29. On Wednesday 5/8 my battery light came on again. I took the car to my local Honda dealership and they confirmed the radiator is good but they found coolant spilled onto the alternator. Morristown said that I have a limited lifetime warranty on the alternator. However my dealership does not work with aftermarket parts and only uses Honda OEM parts. I contacted the Morristown Honda service manager to speak with the service manager at my VA dealership and it’s been nothing but phone tag and voicemails and when I call Morristown they tell me to just have my dealership work with ******** to replace the part when again my dealership doesn’t use aftermarket parts. Just to get the vehicle running I’m forced to spend another thousand dollars all because Morristown Honda won’t go any further than what they stated which is telling my dealership to work with ******** when they made it clear they only use Honda OEM parts and not after market parts. I’ve been without a car for two days and lost potential extra earnings on my side job which requires the use of the 2015 Honda Pilot. My wife and I have also already paid down half of the invoice that we financed through Sunbit. Morristown Honda is refusing to fix a problem that they caused. It was caused by something I did not consent to and that is topping off my engine coolant. Oh and I tried to return the alternator to a Virginia location and ******** said it needs to be returned to Honda Morristown.

  

  Business Response

  Date: 05/13/2024

  Thanks for sending us this issue, we have spoken with the customer and provided contact info and claim numbers to the third party. This issue is fully resolved. 

  Customer Answer

  Date: 05/13/2024

  
  Complaint: ********
  
  I am rejecting this response because:  I have not received any type of compensation for this claim therefore it is still open and not resolved.  In addition to that statement I must note that on the night of Friday 5/10, about 10 hours after sending my first message to the BBB, while I was out working my side job, I had more car issues arise.  This time the car's electrical system completely shut down.  All electrical items with the car were not working PERIOD AT ALL.  I couldn't start the car, no lights came on, I couldn't open the trunk, and the power lock system would not work.  I tried for two hours calling a tow truck with no luck. Fortunately I thought of something since the engine cooled down after two hours.  I looked at the battery to discover that your technicians did not tighten the nut that secures the negative cable to the battery terminal.  Being someone who lives in a neighborhood with speed bumps this cable came lose over time as a result of me driving over speed bumps to enter and exit my neighborhood and no, I DO NOT DRIVE OVER SPEED BUMPS OR CURBS AT HIGH SPEEDS BECAUSE I KNOW BETTER THAN TO DO THAT KNOWING IT WILL FURTHER DAMAGE MY CAR FASTER.  This means that the cable was not tightend enough.  You have no idea how nervous and worried I was driving home at 2am wondering if my car was going to shut down in the middle of the road knowing that no tow trucks are available that night.  Thankfully all I had to do was press the negative cable down and the car made it home and I just had to tighten the nut to secure the negative cable to the battery.  Due to this issue with the battery and the fact that your mechanics topped off my coolant WITHOUT MY PERMISSION which lead to this fiasco your dealership has only further lost my trust.  Your dealership still has not processed the message from my home dealership in Hampton,VA when they said they don't use aftermarket parts.  When they told you that and when I told you that, your dealership service manager continued to tell me all they have to do is go to O'Reilly Auto Parts to exchange the part and I should be good to go.  This proves your dealership's unwillingness to satisfy the customer after I had to spend over $1000.00 to fix a problem caused by Honda Morrison on top of the $1480 that I spent at Honda Morrison and that you are unwilling to provide a full refund for A MISTAKE THAT YOUR MECHANICS MADE WHICH IS TOPPING OFF THE COOLANT WITHOUT MY PERMISSION.  My dealership in Hampton, VA found coolant on the O'Reilly alternator that was installed on 4/26 by Honda Morrison.  In addition to that there is evidence of spilled coolant on the overflow reservoir which means the person pouring the coolant into the reservoir probably didn't use a funnel to prevent it from spilling.  Believe me when I say this, I check under my hood daily so I know for a fact that spilled coolant was not on the overflow reservoir when I pulled into the service garage on the morning of 4/26.  When I showed the alternator to the associate at O'Reilly Auto Parts even he noticed coolant on alternator.  All your dealership has done for me since 5/8 is provide nothing but financial stress to me and my wife who got married earlier this year.  Your failure to provide valuable customer service to us has only enraged us and given us more stress by forcing us to spend thousands of additional money to get my car running and back on the road because you refuse to refund us.  Not only that, but my wife voluntarily chose to assist me by providing hundreds of her own money so that we can get ahead on payments that we financed with Sunbit.  Due to the pour service and unnecessary stress your dealership has provided me I am asking for the following in return with me WILLING TO DO ONE PART ON MY OWN.

  Due to the horrible experiences and lack of effort by the service department to resolve this issue I want in return a FULL REFUND for the services, parts, and labor that I paid for.  I WANT IT ALL.  Why?

  1. the alternator failed because your mechanics PERFORMED WORK THAT I DID NOT AUTHORIZE.  THIS IS THE ROOT CAUSE OF THIS ISSUE WE ARE TRYING TO SETTLE.

  2. I can't return the alternator to a Virginia store because O'Reilly says it needs to be returned to the dealership where I purchased it from.  

  3. The lose cable makes me think that something may go wrong with the battery or electrical system a second time and if it does then we don't have to deal with each other in terms of warranty, what is and is not covered, and who needs to contact who. I can already foresee that this fiasco will happen again should you fail to reimburse me 100% for all parts, service, and labor.  

  Due to the lack of trust that comes from your dealership I WANT A FULL REFUND DIRECTLY FROM HONDA MORRISTOWN so I can apply it to the remaining balance due to Sunbit, pay my wife back, and also apply the money to the services that I had to charge to my personal credit card to get my car fixed at my Honda dealership in Hampton, VA.  As I stated above I AM WILLING TO DO ONE THING ON MY OWN.  I will gladly ship the alternator directly to Honda Morristown at my expense because O'Reilly said it needs to be returned to the dealership.  HONDA MORRISTOWN GIVES ME A FULL REFUND FOR EVERYTHING, I SHIP THE ALTERNATOR AT MY EXPENSE, AND IF SOMETHING HAPPENS TO THE BATTERY AFTER REIMBURSEMENT THEN WE WILL NEVER NEED TO COMMUNICATE AGAIN ABOUT ISSUES WITH MY CAR.

  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 05/20/2024

  The Fixed Operations Director (***** ********** spoke to the customer **** ***** today and they are working together to get his concerns resolved. We are in communication with the customer.