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Business Profile

Apartments

Haynes Manor Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/22/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 20, 2022 submitted a rental application to rent apartment located at Haynes Manor Apartment,************************************************ I was denied rental because of credit score. My credit score above 680. The Haynes Manor does not provide a standard or parameters for acceptable credit score. The rental application denial decision subjective with out any factual information to support. Whereas, my credit score is proof of Haynes Manor having no business plan or standards. *** ********** - 5 pts Fair Checked daily 683 ******* - 5 pts Fair Checked daily NewDaily score checks from *******

    Business Response

    Date: 07/27/2022

    Business Response /* (1000, 5, 2022/07/25) */ Applicant was not denied because of credit score. He was denied because of credit HISTORY. There were some unfavorable things on the history that caused him to be denied. If he has any further questions, he should reach out to ******* for more information. Consumer Response /* (3000, 7, 2022/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Haynes Manor continues to demonstrate pernicious behavior toward a government official. Haynes Manor application requirement says, ....******* credit check on all application." Haynes Manor did not include credit history as deterrent to deny rental application. Moreover, the ********* ******** **************** Protection Agency notified as well as *** of credit discrimination. A Reasonable person can not change the credit score based on credit history. Additionally, RULES OF THE ********* REAL ESTATE COMMISSION CHAPTER XXXX-XX RULES OF CONDUCT The Real Estate Broker has not answered the complaint as required under the law. See, XXXX-XX-.01 SUPERVISION OF AFFILIATE BROKERS. (1) No licensee shall engage in any real estate activity in any office unless there is a principal broker who devotes his full time to the management of such office. Business Response /* (4000, 9, 2022/07/27) */ Applicant was not denied because of credit score. He was denied because of credit HISTORY. There were some unfavorable things on the history that caused him to be denied. If he has any further questions, he should reach out to ******* for more information. Denial **** stand.

Haynes Manor Apartments is NOT a BBB Accredited Business.

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