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Business Profile

Automotive Paint

Maaco Collision & Auto Painting

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    06/23/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    This same complaint has been filed with the Maaco Auto Body Shop and Painting franchise location in ************, **, and their corporate office in ********, **. Insurance fraud and vandalism led to my vehicle being totaled. A $4,825.95 claim cost my insurance company $13,463.39. My insurance company does not have a network of body shops, and the only reason I was compensated by my insurance but not in full was due to a new employee with my insurance company referring me in email to go to this Maaco location. I know being out-of-network made me a walking target, but at the same time I have OIF military plates on my vehicle and it makes me wonder if that had something to do with it due to the extent of the vandalism. I spoke to their corporate office, and they will not help me to resolve this because they claim it's due to this location being a franchise. Afterward, the corporate office sent me a letter claiming the franchise had compensated me. This is not true if you run my VIN number *****************. You will see that it is now a salvaged title. All I've asked for this entire time is either financial compensation or my vehicle to be replaced with me signing my title over to the company. The trunk floods, and I have a big family to care for that I do not want to suffer from respiratory infections from the mildew and mold. I deserve another vehicle of comparable age and mileage or financial compensation. I am not trying to take advantage of the business in requesting a brand new vehicle but need what I had replaced. I have filed complaints with the ******************************** ******************** at the ************************ report number *********, and a Consumer Affairs complaint with the Tennessee ************************** which went unanswered.

    Customer response

    06/25/2024

    These are the photos from the inspection, by the third party my insurance hired 

    Customer response

    06/25/2024

    This is what it looks like now. The uniside panel was not replaced. They hooked it up somehow and pulled it until it ripped the metal apart that is my vehicle's body.

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BBB Rating & Accreditation

B-

This business is not BBB Accredited

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Businesses in this category

Years in Business: 6

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

1419 NW Broad St

Murfreesboro, TN 37129-1707

Get Directions
(615) 867-1222

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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