Health and Wellness
Murfreesboro Medical Clinic & SurgiCenterThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Health and Wellness.
Complaints
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/31/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was diagnosed with BRCA2 Gene ******** by ************************************* from Women's Health Specialists and got referred to ***************************** of Ascension Murfreesboro, for further discussion.****************** recommended me to do bilateral mastectomy as soon as I could since I have such strong history of family breast cancer during this age. I believed ****************** that it would significantly reduce risk of having breast cancer, then I agreed to the procedure. Once agreed, ****************** referred me to *************************************** of MMC for discussion on reconstructive part. ****************** recommended me to divided the surgery into 2 surgeries since it would give better result than complete procedure in one surgery with limited hours. I discussed with him whether the insurance would cover the second surgery or not, and ***************** assured me that both got covered. So, I decided to divide it into 2 surgeries as advised.In summary, the first surgery was done in order to reduce risk of having cancer. The second one was the follow-up procedure/treatment after mastectomy. It's not for cosmetic purpose as they billed.I tried to contact BCBSM for this issue, they send me letter to rest assure that they will take care of the rest. Until now, nothing change, I still got the billing for over a year. I also contacted MMC billing for correct the description but the one who responded at that time ignore to do so and siad that she got it correct and just hung up.So, I hereby to contact BBB to help with this issue since it's been disturbing me for over a year now.Business Response
Date: 11/11/2022
Thank you for bringing this matter to our attention. Our office is working to resolve this matter with the patient's payer and the patient has been informed of such.Customer Answer
Date: 11/17/2022
Complaint: 18337890
I am rejecting this response because:I haven't heard anything from Business. My husband tried calling MMC today and no response either so, my husband left message and still no response.
Sincerely,
Nontalee WattrapongBusiness Response
Date: 11/28/2022
Good afternoon. ******************* manager, ***********************, spoke to Mrs. ************ husband last week and explained that the claims are being reprocessed by the insurance company. He expressed understanding.Initial Complaint
Date:10/18/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been going to MMC for 4-5 years. I love my medical staff and I enjoy my provider ******************* and his nurse. I just had a visit on 9/16/22 and had no issues. Then all of a sudden I get a letter delivered to my mailbox saying the practice discharged me. I called and spoke with ********************, and she informed me that the practice has decided to cut ties with me, due to my interactions with the Patient Accounting Staff. I myself have really bad Generalized Anxiety Disorder, and it is very debilitating at times, so it causes me to stress about bills, so I call to figure out what is going on with my account. I work in the Medical Side, dealing with insurance, so I call when I see things that don't appear right to me. I have only had a few bad experiences with the staff at MMC, one time it was with a scheduler in the IM/FM department, after which I spoke with the office manager and got that resolved. But I have had several issues with the ************** Manager ******** and one lady in the insurance side. I as a patient, have the right to question anything that I do not understand when it comes to billing/credentialing, and whatever else I don't understand. Long story short, I have called and emailed both the old CFO ***************************** and the new CFO *************************** in regards to my treatment from the MMC staff. I have never cussed anyone, and have only stood up for my rights and expectations of professionalism from the medical professionals. I feel that I have been retaliated against, since after I have filed my complaints about the staff I was complaining on, and it was just noted, & in return used against me to say I was rude and disrespectful. That is not the case, as I said I am currently still being treated for my issues, and I feel that they are not focused on bettering the patients, instead treating them disrespectfully and firing me from the practice, because I am standing up for my rights & what ethically needs to happen to all patients that seek care from MMC.Business Response
Date: 10/19/2022
What is the current status of this case? If it has been re-opened please advise as to why. It seems yesterday that it was determined to be outside the scope of the BBB.Business Response
Date: 11/08/2022
MMC has been in communication with ******************** about his options. Due to privacy regulations, we are not at liberty to share any additional information about this complaint.
Thank you.
Customer Answer
Date: 11/08/2022
Complaint: 18291502
I am rejecting this response because: I have appealed or emailed the leadership about a month ago and have no response. On top of that, my health is my top concern, and I am having to start all over again with a new provider. Can someone reach out to me about our appeal.Sincerely,
*****************************Business Response
Date: 11/10/2022
Thank you for making us aware of ************************ position. This matter is now in the hands of legal counsel and no further updates will be provided to BBB.
Respectfully,
*****************************
Chief Operating Officer
Initial Complaint
Date:10/01/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DOS - 7/18 Lab $260 billed to me My Insurance EOB states that I owe ZERO because the $260 was BCBST discounted - I've called and told MMC this. I need this bill looked into because I'm struggling paying an amount that my insurance company is saying that I don't owe. My EOB is attached.Business Response
Date: 10/17/2022
Thank you for bringing this matter to our attention. Our office spoke to ************** with the insurance company on the line on 10/13 and this matter has been resolved.Initial Complaint
Date:06/22/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It has been years since we visited this clinic, and my experience is not with the clinical staff but the back end support from the offices. I moved out of state 7 years ago and sold my ** home. A credit balance was sent to the state. My name and address is valid on the "unclaimed property", and my daughter was a patient there. I tried to claim the funds but there is a number discrepancy with the SS number on file. I contacted the office and they said they would pull my file and call me back, that never happened. I have called back SEVERAL time and left voicemails so I can resolve this matter, but they re not returning calls. I have been polite and understanding they may need time to research this but to not get a call back since they told me they would start pulling the chart is frustrating.Business Response
Date: 08/02/2022
Business Response /* (1000, 10, 2022/07/15) */ MMC is working to get this matter resolved with the State of TN as they are holding the unclaimed property. MMC has been in communication with the complainant. Consumer Response /* (3000, 12, 2022/07/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The medical office has not reached out to me or left me a voicemail. I'm not aware of any updates to this matter. My number is XXX-XXX-XXXX in case they needed it again. Consumer Response /* (450, 16, 2022/08/01) */ Case can be closed. Office reached out to me and resolved the matter with the state. I have received reimbursement
Murfreesboro Medical Clinic & SurgiCenter is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.