Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 6 duplexes that were being managed by Barton Residential. We spoke with Barton letting them know we would be moving them to our management company. Since then, they have refused to answer any calls from us or our management company and refuse to provide the rent legers which has prevented us from being able to collect rent. They continue to withhold vital information and refuse any communication. They also refused to show up for inspections, refused to collected keys/perform final inspections for tenants moving out prior to the purchase, and refused to abide by their contract before/during/after the sell.

• Initial Complaint

  Date:06/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing a complaint to first of all say, I am very upset and highly disappointed in the type of business care towards tenants whom work hard and have degrees and pay their rent on time. I lived at *********** on ****** for over 5 years. Within the time frame the complex was owned by Remax Realty, which had maintenance and showers care and concern for tenant. Even when I needed to move from one unit into the 110 unit. The apartment at *********************, the repairs was NEVER FIXED. Once moving in, the complex was bought by IHP properties, which I mentioned the repairs,, never done. I had to purchase my own Florescent lights for the kitchen and change them. The rent went up and I still stayed. They was under this mgmt. for around a yr. sold to Barton Resiental. I lived alone most of the time and I didnt damage the walls!!!!. And the apartment did not need cleaning only a small fraction. Since moving out and purchasing a home, I have requested my deposit over and over, I have not heard from the owner, nor the property managers. I only spoke to ***** which said she would forward my email and request. I have not heard from anybody me. I decided today to open the portal since I still had it on my electronics device, only to see that they are saying I owe $850.00 for painting and cleaning. I want my deposit back ASAP. I will take off for cleaning, which it did not need but I want the remainder for my deposit. You people say you are professional, but youre only out to take from the tenants. And from the good tenants. Ive read over reviews from other people on other states and its horrible!!! I would never suggest this community in ******** ******* to anyone. And its will write review on every platform I can find. I want my deposit back!!! You took over a complex and never came had a checklist on repairs or what needed painting. So how do I owe YOU!!! BARTON owes me and other people also.

• Initial Complaint

  Date:03/28/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cannot get ahold of anyone at Barton Residential. We are having issues with the online payment portal and have called, texted and emailed every phone number and email they have available, all to no response. I am having issues with their online payment portal for rent and cannot even get a reply for a month.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My landlord is not fixing anything in my apartment I have had requests in for months I have made multiple calls and attempts to get them to come out. Also they have a *** offender living right across the street from me who they told not to tell anyone with a *** offender. And I can't even use the water in the back of my apartment for my kids to play in or anything even though I pay rent here so it's kind of ridiculous

  Business Response

  Date: 12/08/2022

  We have not managed this property since February.  Please have the resident call the local office manager or property management company

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment that i had payed the partial month and security for, was not ready to move in. I moved form out of state and only had the weekend to do so. There was an agreement for a refund. thirty days later I sent a letter requesting the refund. thirty days from sending the letter I sent an email where I finally received a response and confirmation of the letter and the agreed refund. I was told it would be in the mail the next day (9/21) and be given a confirmation of the it being processed. despite sending follow up emails, I have not gotten any response and still no refund. The address and pictures of housing advertised was not what same as I showed up to, he (***** ******) wasn't there for a walk through, assured me it was ready multiple time weeks and days ahead of my move, and admitted to not seeing the condition of the apartment before I showed up in the call after I refused to accept. He has proven to me, at worst he is not trust worthy, at least terrible at communication. its past sixty days since he agreed to give a refund and past 30 days since the letter. Almost a week since the email.

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/10/05) */ We sent check # 1050 on 9/25/22 in the amount of $1158.63 for the refund. Consumer Response /* (3000, 7, 2022/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) as of 10/5 still no check. Business Response /* (4000, 9, 2022/10/11) */ Because of Mr****** not receiving the check we re-issued it and sent it via Priority Mail so that there's now a tracking # to follow the progress. We sent that picture of the tracking # to him on Friday 10/7

• Initial Complaint

  Date:08/30/2022

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to an apartment in Hartsville, TN to move closer to work. After paying thr security deposit I was asked my move in date. I explained I would meet the agent to pay the first month's rent and sign the lease on August 31st and move in on September 1st which was two weeks away. I sent a message on August 29th asking what time we should meet on the 31st. I received a response the following day on the 30th telling me he's in the office that day if I want to come by. I explained I will be unable to pay the rent until the following day as I told him two weeks prior. He said he doesn't know when he will be back in thr office that week. I had went into a hotel at $140/Night and rented a****** which was loaded with my things and parked in the hotel parking lot. I was scheduled to check out of thr hotel on thr 1st when I was supposed to move in to the apartment. I presented my dilemma to the agent who replied that they don't work around my schedule. My reply was polite but abrupt. The agent then canceled my application. If the dates needed to be negotiated then the day the deposit was made would have been the day to do that, not the day before. I am now stuck and homeless. I will be contacting my attorney to consider my legal options.

  Business Response

  Date: 08/31/2022

  *** is the property manager locally and we are giving back the security deposit in full. We could not provide *************** with possession of the apartment with keys, until the lease was fully signed and the First month's rent paid. *************** could not pay the rent until Friday, Sept 2.
  We will refund the deposit and will not bend on our move in process and unwillingness to pay rent prior to receiving possession of the apartment.

  Customer Answer

  Date: 08/31/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  That's not true. I was to move in on the first. I was to pay the rent and sign the lease on the 31st which would be the day prior to the move in date as discussed two weeks earlier. The agent was in the office on the 30th an additional day prior of which I would not be available. I was told by the agent that he wouldn't know when he would be back in the office again. If the 31st and 1st were not good dates then that should have been discussed earlier where a more appropriate date could be negotiated and not reply whith "that works" when I mentioned the dates I was working with. I still have the txt messages. I invested lots of money intending on this move depending on a verbal agreement I can prove. When I objected to the last minute change with no remedy the agent made a rude, snippy comment "we don't work on your schedule" which is what I responded aggressively too. The agent is a rude bully and I'm keeping tabs on my actual damages and my attorney is currently reviewing the entire text message conversation.

  Business Response

  Date: 09/01/2022

  The deposit paid in total was $715.00. No rent or other charges were paid to the apartment community. The lease has not been signed, so it is best that we provide you with a full refund of this amount and go our separate ways.
  Can you please provide ** with your forwarding address so that we can mail out the payment today?
  Thank you very much.

  Customer Answer

  Date: 09/02/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I like how you just disregarded what I said. We all you you didn't dispute what I said because you can't. I hope the property owners who hire your services with incompetent staff learn real quick. Business like yours leads them to bankruptcy...eventually

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 5, 2022/08/31) */ *** is the property manager locally and we are giving back the security deposit in full. We could not provide Mr ****** with possession of the apartment with keys, until the lease was fully signed and the First month's rent paid. Mr ****** could not pay the rent until Friday, Sept 2. We will refund the deposit and will not bend on our move in process and unwillingness to pay rent prior to receiving possession of the apartment. Consumer Response /* (3000, 7, 2022/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) That's not true. I was to move in on the first. I was to pay the rent and sign the lease on the 31st which would be the day prior to the move in date as discussed two weeks earlier. The agent was in the office on the 30th an additional day prior of which I would not be available. I was told by the agent that he wouldn't know when he would be back in the office again. If the 31st and 1st were not good dates then that should have been discussed earlier where a more appropriate date could be negotiated and not reply whith "that works" when I mentioned the dates I was working with. I still have the txt messages. I invested lots of money intending on this move depending on a verbal agreement I can prove. When I objected to the last minute change with no remedy the agent made a rude, snippy comment "we don't work on your schedule" which is what I responded aggressively too. The agent is a rude bully and I'm keeping tabs on my actual damages and my attorney is currently reviewing the entire text message conversation. Business Response /* (4000, 9, 2022/09/01) */ The deposit paid in total was $715.00. No rent or other charges were paid to the apartment community. The lease has not been signed, so it is best that we provide you with a full refund of this amount and go our separate ways. Can you please provide us with your forwarding address so that we can mail out the payment today? Thank you very much.

  Customer Answer

  Date: 05/17/2023

  No refund has been received.  My next step is a lawsuit 

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April I was looking for an apartment I ran across ********* **** apartments so I called and spoke to someone. After I got in touch with someone I later on got approved. I hadn't had time to go see the place yet I was working so much and by the time I got off they were closed. So I was encouraged to hurry up and pay the money it was like a first come first serve. I then paid the money online received the confirmation that I did. I then went to see the place it was small I didn't like it I told them the next day. Was told I would get my refund back and still haven't. I have text messages and everything of them saying my money was on the way. Months later I still haven't gotten my refund nor been in touch with anyone they stopped answering the phone for me. I really just want my money back.

  Business Response

  Date: 09/22/2022

  Business Response /* (1000, 5, 2022/08/11) */ I have sent this information to the owner of the property. We no longer manage this property unfortunately and do not have access to make this payment. I will send an immediate follow up to ensure this is corrected and paid out as it needs to be paid from ************** apartments not our management company Consumer Response /* (3000, 7, 2022/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Just want my refund that's a lot of money to just throw away.

• Initial Complaint

  Date:07/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For some background, the website for these property owners states that we have 24/7 access to the landlord, owner and maintenance. My spouse, son and myself moved in to our unit in March. Rent is****$ and utilities and WiFi are separate. To this day we still have not got the rest of the handles for the cabinets nor for the fridge. We do not have a mailbox key. Now to the real issues. In may, My downstairs toilet would not work so I put in a maintenance request on the app we are suppose to use. It took the maintenance man 5 days to come fix. In the middle of June, our air went out on a Friday night. I put in a maintenance work order immediately. No response. We tried to call the maintenance man and landlord multiple times on Saturday and Sunday with no repose. We had to buy a window unit on Saturday just to have air which was ***$. The landlord finally got back to me on Monday and did not seem to care about my no air issue over the weekend nor did she care that I had to pay for a window unit out of pocket. I had also put in a work order for our downstairs ceiling fan not working. And that request for deleted. I called the number the landlord gave me to file a complaint and no one answered. Took them 3 days to get back to me. All this has shown me that their website is a lie and that no one is 24/7 with these property managers. In the photo I have attached you can see the dates I put the request in and the dates they were fixed.

  Business Response

  Date: 08/18/2022

  Business Response /* (1000, 5, 2022/07/25) */ We try our absolute best to complete work orders in a timely fashion. The 24/7 remarks on our website are for maintenance emergencies. We have staff for your specific apartment community, and I will personally reach out to them about your lack of services. I want to ensure that all of our residents are happy and love the place they rent from us. We are always looking to improve, and this is one area that I will address with my team members. I apologize for any inconvenience you have experienced, but please know that you can contact our corporate office as well to voice concerns/question you may have in the future. That phone # is ************ or you can reach us at ***************************** or ***************************. I appreciate you voicing your concerns with us, and I will make sure the staff jumps on your issues right away. Consumer Response /* (3000, 7, 2022/07/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for the response, but I do feel like this is a general response and that nothing will really be done. I put in a request on the app for a mailbox key on July 20th, I have still not received a response or a key. when I asked the property manager how to get a key it took her 2 days to get back to me since she does not work weekends, even though the website says direct correspondence with the owner, and the app says the property manager has received my request, it has been proven that is clearly not true. It just seems to me that maintenance emergencies are not a thing since it took someone 3 days to come fix my air, mostly because it was a weekend. Which also says that maintenance is not 24/7. Another issue I would like fixed is that multiple nights I come home to the smell of weed all throughout the downstairs of my unit. I'm not sure which side of the building is responsible for this, but I can not stand the smell. Business Response /* (4000, 10, 2022/08/02) */ Thank you for the response back. Other than your mailbox key, are there any outstanding work orders for your apartment? I will also address the weed smoke with your neighbors with a violation of lease letter to them. Please let me know how we can help and please call the corporate office # if you are having difficulty reaching ******* directly. ************ Consumer Response /* (3000, 14, 2022/08/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are still missing some cabinet handles and a fridge handle. Plus my request to fix our downstairs ceiling fan got deleted as well. Business Response /* (4000, 16, 2022/08/11) */ I will follow up again on the misc smaller items not yet completed to date, with my maintenance team

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been rented a duplex from ****** Residential for just shy of a year. In March I submitted a maintenance request for several issues with the property via the business's portal. The request was viewed the next day, and showed that it was, but no one responded to the request. I finally got sick of losing money in food due to the leaky refrigerator and kept texting ***, the property manager until she agreed to come out and look at the issues. She told me the reason my fridge was leaking was I had too much food in it. The real reason my refrigerator was leaking was a bad seal. The next day I was issued a non-renewal of lease, coincidence? I'm doubtful. I moved out within the time frame requested, despite the fact that I had less than 30 days. I left the duplex cleaner than what I moved in, with a new air filter all new light bulbs and new batteries for the smoke detectors. The property declined to do an in person final walk through with me, and told me to text her pictures of the property. I did, and have still not received a response or acknowledgment of receipt of those pictures. I have tried to email the property manager regarding my security deposit but all the email accounts she had been emailing from are undeliverable for my messages. I finally got a response by email from ***** ****** last week stating he would process my refund asap, and then nothing after that, I have sent him 2 follow up emails, which have been ignored. All I wanted was to have my maintenance requests answered and addressed, and that turned into my children and I having to uproot and move within 3 weeks and now we can't even get a response about when we will receive our security deposit refund returned to us.

  Business Response

  Date: 08/01/2022

  Business Response /* (1000, 5, 2022/07/25) */ ***** #**** in the amount of $*** is being refunded to the former resident. I have sent her an email follow up today for her forwarding address. I have attached the ledger and check copy.

• Initial Complaint

  Date:07/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9,2022 I turned my keys in to the front office of the complex that ************ manages, and called his other property manager, ***, to let her know that I had done so. ***** assured me that he would send my full security deposit back immediately since he had let a roof leak go unattended for nearly a whole year and the ceiling, covered with black mold, had fallen through in the master bedroom and had almost landed on my infant son. I attached my aunt's forwarding address to the apartment keys since he told us we could only get the deposit once that had happened. I called to speak with ************ on 6/20/2022 to see if I could meet him in person to collect the security deposit since I had been living in my car and needed that money, he told me that it was not possible for me to meet him because that was not how thing were done and that I needed to wait for it in the mail. I then told him that since it had not been sent out that I would like to change my forwarding address and text his corporate number that address, he then told me AGAIN, that he would send my deposit out that day. Today july 13, 2022 I have called ************'s corporate number twice today and spoken with ****** both times, I have ask her relay a message saying that I would like to meet him in person to get my security deposit back since it has been 34 days since I have moved out of his apartments and I still have not received an email saying that it has been sent out, which he stated would happen when he sent it out, and clearly I still have not received my full security deposit of $*** that was promised to me for the inconvenience of living in a practical health code violation. I would just really like my money back, and I will not be receiving it through the mail, I will only accept meeting personally since he can't stick to his word.

  Business Response

  Date: 07/20/2022

  Business Response /* (1000, 5, 2022/07/14) */ I'm sending out the security deposit check refund in the amount of $****** today. I cannot meet her in person. Our office has requested a good forwarding address for her. This is the same case as a previous *** complaint she just opened up yesterday. She has filed this under two separate names: ****** and **********. Thank you and I have attached a copy of her rent ledger and a copy of the check being mailed out.