Business ProfileforParks Auction Company, LLC

I won 4 lots at an auction this past Sunday. The auction information/terms and conditions/ shipping and pickup information states" all items must be picked up on Tuesday, August 16, 2002 from X:XX-X:XX pm at ....." I had no problem with these terms and proceeded to bid. Monday night I was going through my emails and I opened up my paid invoice for the auction and within it it says "PLEASE SIGN UP FOR A PICK UP TIME BELOW:" I was completely unaware of this and upon opening the sign up the first hour was completely booked. I immediately reached out to the auctioneer in charge ******* ****** via text at 7:15pm stating that I was coming from over an hour away and needed to pickup my items at 2pm in order to be back to pick my daughter up from school. No response. I called at 8:38am tuesday morning, no response. I called again at 9:07am and ******* answered the phone. I explained again that I was unaware of the sign up and that it is not listed at all in the terms of the auction. She informed me that it is and got off the phone with me. I went back to double check in case I over looked it but it was not there. I reached out to ******* again at 9:13am and asked if she could please send over that information to me as I could not find it. She stated she would have ***** send it to me. I then told her that since it was not in the terms that I wanted a refund she quickly and rudely told me no and proceeded to hang up on me. No where does it state I needed to sign up for a specific time during this 4 hour window to pick up items I had already paid for. Even the email only asks that I please do, not that I have to. I followed the terms stated and had no problem picking up the items at 2pm. If you have to choose a specific time within the four hour pickup window that needs to be stated prior to bidding!