Reviews

Review Details

• Review fromChris and Tina P

  Date: 05/07/2024

  1 star
  This company is a complete scam , do not do business with them at all we missed one payment and late on the other and they never reach out and put our building on the pick up list, but when we called to pay it off they said only by credit card or bank account, we have neither we told them we send money order they said no because it was the 29th and it had to be there by 30th they finally agreed if we got it post marked on envelope send pictures of it and money order by email they accept it , they never confirm they received it. They extremely poor company, do not rent from them ever, this company has no integrity what so ever!!

• Review fromCarolann H

  Date: 12/27/2023

  1 star
  I feel like I can not get ahead of paying this building off. There are so many "fees" even ACH fees to pay your building off, you may never pay it down, which might be the point. If you do the math, the interest rate is about 30+% when you calculate the starting balance over time and how many payments would be made. Had I known all of this and done proper research I never would have bought this building.

• Review fromAngela B

  Date: 02/03/2023

  1 star
  Well my building was moved without my knowledge, and I was still making payments on time. They wanted me to pay a pickup fee, which was added on to the amount owed on the cabin. As I continued to make payments, they said they were going to late fees. I mail my payments on the 3rd of every month and it only takes 3 to 5 days to reach them according to the postal service. They are a trip off, never will I do busy with them again... I'll go to ******** ****  ******** whom I also had a building with at the same time. It was picked up at the same time. They didn't charge me a fee of any kind and told me to just keep making my payments,which I did & it's played off. I strongly recommend not using key buildings...

• Review fromLarry K

  Date: 07/05/2022

  1 star

  Larry K

  Date: 07/05/2022

  There is no way to contact them beside the post office. There is no web site, phone number or online payment options. Everything is done by mail and check. This is the second month in a row they cashed my check before the date on the check, causing it to bounce. But they want their additional $25 in seven days. I have reached out to the VA to see if they can assist me with the ramifications if this happens again. I have also requested my payoff balance twice in the past with nothing in return both times.

  Key Building Rentals

  Date: 07/08/2022

  With all due respect to our customer, we wish to dispute the statements made in the review. We provide all the following contact information so that any customer may reach us: by telephone, via email, via text message and by mail. We offer a variety of payment options: web based, telephone based, and we accept ACH payments, personal checks, Money Orders, and Cashier's Checks via mail. Our records indicate that your checks were not presented for negotiation prior to date noted on each check. For security purposes, we disclose account information, such as the payoff balance upon verification of identity. We will be glad to provide that information upon request. Please note that we are happy to work directly with our customer to rectify the issues noted and have attempted to reach him both by telephone and text.

• Review fromKathy S

  Date: 05/20/2022

  1 star

  Kathy S

  Date: 05/20/2022

  This place is an absolute scam. They are all about taking your money. After paying on a building for three years I was finally ready to pay it off. Unfortunately I made a mistake on the payoff amount and we're short a few dollars. A month later I get a notice that I owe another month. I asked okay. What is the new payoff. Another month plus late fees and they charge you a fee to take your payment? Did not want to pay the extra fee so mailed the new payoff. They claim they did not receive it by the due date so now I owe another month in late fees again. So my $10 mistake on the payoff now is up to over $400 in new rental fees. When you call customer service they know nothing. They cannot look up payoffs. They must request it from another department. Seems completely sketchy. My advice is unless you have no choice do not rent to buy anything that is done through key buildings

  Key Building Rentals

  Date: 05/25/2022

  The issue has been successfully resolved directly with the account holder.