Complaints

• Initial Complaint

  08/17/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I previously lived at the Views at Hillwood 2 for two years. my experience with the management and Communication with them was horrible, Maintenance staff where understaffed and ill equipped to accomplish anything correctly. The Building itself is falling apart with major roofing damage that has not be address in any measure of care. I Moved out in the Begging of August 2023, having delivered my 1st two month notice on June 1st with my rent and again on July 1st with my rent. I am forced to pay my rent with Money Orders because the 3rd party system they use to collect rent would not recognize my bank. on July 22nd I email the office, asking for clarification on outboarding because I had not been contacted with any about me moving out. The only response I received was them telling me "due to fair housing rules they cannot shorten my lease''. answering only one of my questions I ask. If I move out on the 1st will I still be Charged through the 5th. My original question was asking for clarification on what they needed from me before I left. I received no response for that question. I moved out on the 1st and Physically turned in my keys to the office staff on the 4th. 1 week later I begin to get harassed about not paying rent for the month of August. I contacted the Office staff and asked them why and they said they would look into it. I received and email stating that I did not properly in the two months notice and that I am liable to the rent. I would like to know if the Office staff knew on the 22nd when contacted them asking them if they needed anything from me. That they had lost my Original 2 month notice and failed to clarify with me if I had given it. And if they Knew they had Lost it If they where planning on trying to Charge me for the month of August. The Office staff has also fail to return my down deposit of $500.00 at this time. This Issue has not been settled.

  Business response

  08/29/2023

  Hello, 

  In order to resolve this issue and move forward, we would like to offer a settlement. The lease agreement expired on 8/5/2023; pro-rated rent and final water /sewer charges were accrued to 8/5/2023. 

  The $500 deposit paid upon move-in will be applied to these charges and the account will be zeroed out. 

  If ****************** agree to the settlement, a final account statement reflecting a balance due of $0 will be sent to *******************

  Thank you!

   

  Customer response

  08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  About 3 months ago my AC started acting strange and no matter what I put the thermostat on it was always a few degrees warmer. I called and left voicemails at the office and would wait for a call back and no one would reach out. Then I got my first light bill with the ac unit running none stop and it was twice the amount of the highest light bill I've ever had. It was 300. I called again and a guy that worked in the office told me there was an ac specialist on the way in a few days. He never came and I had to call back a week later and he literally told me the same thing. That a specialist would be back out. The same thing happened for a month. Next light bill was another 300. I called and finally got a manager on the phone and she told me that the specialist isn't showing up but "he's really coming out this time". Didn't come again. The ac finally completely went out and I came home to it being 85 in my apartment. I had to call multiple times before they would bring out anything to help. They brought one window unit that's 150sqft for a 1000sqft apartment. It's doesn't do anything and was staying 84 degrees in the apartment. I call the emergency maintenance number and two hours later I called him again. He finally called me back and said he was busy and asked what I want. I was telling him the situation that the ac isn't working and I've tired to get them to fix it for almost 3 months. He told me that "I could bring you a window unit but you have to changed my attitude first" I just hung up and went and had to pay 600 bucks on window units so I could actually stay in my apartment and my animals wouldn't die. Now they aren't calling me at all the property manager has told me 3 different times that it will be fixed on a specific data and it comes and goes and is never fixed. She told me that I'm still obligated to pay rent and I told her that I wouldn't be paying rent till the ac is fixed at this point. I think they're not fixing it on purpose.

  Business response

  09/21/2022

  Business Response /* (1000, 8, 2022/09/12) */ Hello, The initial a/c issue was reported to maintenance on 5/16/22. As we were short staffed and running two properties with one a/c tech, we did not get to this a/c call until 5/31/22. After diagnosing the unit, the tech determined it needed a charge, this fixed the issue. The resident reported back on 7/12/22 that the a/c unit had stopped cooling. Our tech tried to recharge it, but it would not hold a charge. We installed a window unit in the apartment while we reached out to our contractor for a 2nd opinion. He was not able to come out for a couple of weeks. In the meantime, a tech went to check the thermostat in case this was the issue. **** entering the apartment, it was noted that the resident had numerous aquariums and terrariums in the apartment that had heat lamps. The lamps were contributing to the higher temperature in the apartment. Once our contractor visited, he determined that there was a part that needed replaced on the outside unit; this part was ordered. It arrived the afternoon of 9/9/22; the contractor was on site at the residents apartment on 9/12/22 replacing the part. The resident has yet to pay rent for the month. The late fee has been waived by Management. If the resident will provide the Manager with copies of the past four months (for comparison) and it is determined that the electric bill was higher than normal, we will agree to provide a credit to the resident. This credit will be determined after contacting NES for a valid high/low comparison. Please feel free to reach out to me at the corrected email I sent in. Thank you. ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩