Reviews

This profile includes reviews for First Acceptance Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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First Acceptance Insurance Company has 129 locations, listed below.

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  First Acceptance Insurance Company

  3813 Green Hills Village Dr Nashville, TN 37215-2610

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  First Acceptance Insurance Company

  605 Carriage House Dr Ste Q Jackson, TN 38305

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  First Acceptance Insurance Company

  4338 Broadway Knoxville, TN 37917

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  Acceptance Insurance Co

  10934 US Highway 431 STE E Albertville, AL 35950-0143

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  Acceptance Insurance

  3009 Citizens Pkwy Selma, AL 36701-3918

Review Details

• Review fromDouglas S

  Date: 03/23/2025

  1 star
  The Sucky insurance company I've ever deal with. They only let me 29 days of insurance. I don't remend them

• Review fromMark S

  Date: 03/23/2025

  1 star
  As I read these reviews I really cant help but laugh because this is the same exact thing that they are doing to me. Listen very carefully, they will intentionally drag this out as long as possible to make you desperate and then send you a lowball offer. YOU MUST SUE and take to trial if necessary, only speak to attorneys that are prepared to take this to trial. If they keep getting away with their bad faith tactics they will continue to do it. If you have a considerable amount of proof and you speak to a lawyer and are confident in your case sue them to bankruptcy, they are the most unethical insurance company around, they get bad drivers who no one else will accept and then try to deny claims. Also report them to the states department of insurance.

• Review fromGrant L

  Date: 03/20/2025

  2 stars
  I have been going through the same thing they tell me my claim is under investigation because my car is a told loss and they are telling me that the driver of the vehicle was not insured and that they can’t get In touch with the insurance but regardless of that u insurance the car the car was not reported stolen so that means u know your daughter was driving your car everyday I get a text telling me to please be aware that the liability investigation on your claim is on going and u might as well call your insurance company because we are more than likely to denial the claim

• Review fromDale H

  Date: 03/10/2025

  1 star
  They put you off for a year and still dont pay you. BEWARE NAD COMPANY

• Review fromJoseph L

  Date: 02/28/2025

  1 star
  As I look threw these reviews the same thing is happening to me I'm trying to report them to the BBB & they are not registered I been trying to get my claim done for months now I sent them my title now they telling me they don't have it the track number said it's been there since the 7th of this month they was supposed to total my car out and I've heard nothing back from them. They won't call back or try & get to the bottom of your this company is fraudulent don't deal with these ppl folks.

• Review fromSkyler F

  Date: 02/26/2025

  1 star
  I was invoked in an accident with one of first acceptances drivers back at the beginning of the month still haven’t accepted liability for the accident and when I call my appraiser dawn she doesn’t answer the phone ever or when she does she’s rude and tells me she will call back another time and never actually calls back. On the off chance she does call or answer the phone it’s always the same excuse “we are still investigating” I don’t understand the police report clearly states he’s at fault their body cam footage of him admitting fault what else is need . If you can avoid have to work with this terrible company at all cost

• Review fromDarnell W

  Date: 02/19/2025

  1 star

  Darnell W

  Date: 02/19/2025

  It is completely unacceptable that my claim has been dragged out for nearly a month with no urgency or professionalism on your end. I was told it would take 7-10 business days to evaluate my submitted documents, yet here we are well past that timeframe with no resolution. I have provided all necessary documentation regarding my medical expenses and lost wages, and there is no justifiable reason for this continued delay. If your goal is to make this process as frustrating as possible in hopes that I’ll just accept a lowball offer, think again. I expect an immediate update on the status of my settlement and a resolution without further excuses. If I do not receive a prompt response, I will have no choice but to escalate this matter further. I strongly suggest you handle this claim with the professionalism and urgency that should have been there from the beginning.

  First Acceptance Insurance Company

  Date: 03/03/2025

  *** *******, thank you for your comments. Your claim remains under investigation. You will be notified when the investigation is complete. Please call us at 800-779-2103 if we can be of any additional assistance.

• Review fromTiffany J

  Date: 02/19/2025

  1 star
  I too have been experiencing the same thing same problems with 1st Acceptance insurance you call they transfer you to the same person that never answers the phone which is Nicholas S******** my Claim Adjuster no response no emails back. I called to speak to a supervisor. I never get to speak to a supervisor then the case was transferred over to Brittany M*****. She never answers the phone and at this rate, they were trying to say the person who hit me they were investigating his proof of coverage, which doesn’t take that long the accident happened December 23 2024 and I have yet to talk to anyone about this claim they sent out an inspector to my home to view to take pictures andI still haven’t heard anything And I’m so heated with anger because this is ridiculous im reporting and suing the company They really need to go out of business at this point because they’re not helping the situation at all You will be hearing from my attorney

• Review fromTonya B

  Date: 02/06/2025

  1 star

  Tonya B

  Date: 02/06/2025

  You call you get nobody but transferred around like just ways to get you to hush . I guess I’ll have to get my lawyer and my insurance involved this is Terrible And so unprofessional

  First Acceptance Insurance Company

  Date: 02/17/2025

  *****, thanks for your comments. We apologize if you've had difficulty reaching us. If you still need assistance, please email your name and claim # to marketinginfo@ firstacceptance.com. We're always happy to help!

• Review fromTom C

  Date: 01/31/2025

  1 star

  Tom C

  Date: 01/31/2025

  I was hit by a client of First Acceptance - the police came, gave him 2 citations and I contacted them to initiate a claim. When I was hit I was 10 minutes away from selling the car. The buyer chose to take it, but I ended up having to take 25% off of the price. This junk insurance company accepted liability (I have it in an email) and then said that since they couldn't inspect the car, they won't pay me for the damages. I don't have the car anymore you idiots and I told you that. You have tons of pictures, a video of the damage, but insist on inspecting it in person. I'm not stupid - you are doing whatever you can not to pay the claim. You should be put out of business and I certainly hope that you do fail miserably.

  First Acceptance Insurance Company

  Date: 02/17/2025

  Thank you for your feedback. Our records indicate that while FAIC accepted liability, we need additional supporting information to resolve this claim. If you need additional assistance, please call us at 800-779-2103.