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Business Profile

Auto Insurance

First Acceptance Insurance Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

Reviews

This profile includes reviews for First Acceptance Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Acceptance Insurance Company has 129 locations, listed below.

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    Customer Review Ratings

    1.2

    Average of 115 Customer Reviews

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    Review Details

    • Alfred H

      Date: 05/29/2025

      This company *****. I am not sure how the state of Georgia allows them to do business here. I was involved in an accident over two months ago. They keep saying they are investigating. They have not given us a rental car. They also have not reached out with a resolution at all. Whenever you call they never answer. I will be reporting them to the Attorney general office and my local House of Representatives. If you are hit by a car that has this insurance company you are out of gas.

    • Wendy T

      Date: 05/20/2025

      Terrible company involved in hit and run person ran on foot. They no insurance this suppose to be my insurance company and being treated like it's my fault. Been over month won't give enough to pay my car off trying to short me 500 when can pay it off you call no answer. When do speak to somebody they say this is how life is ????this is Soo unfair. I got 4 kids no vehicle to get to work to support my family. Having to walk everywhere.got rental car but wouldn't pay I had to pay out my pocket y'all need to get this right

    • Todd A

      Date: 04/25/2025

      Todd A

      Date: 04/25/2025

      My son was in an accident with a wrong way driver that has First Acceptance insurance. It has been three weeks and they still say the are invstigating the accident via text message. I have left 4 messages with the person handling the claim and cannot get a call back. I ended up using my own insurance and they will go after a refund from this crappy company. Buyer beware...

      First Acceptance Insurance Company

      Date: 05/02/2025

      Thank you for your feedback. We apologize for this inconvenience. Please email us the claim number and name of the claimant and will be glad to provide you with an update. We hope to speak with you soon.

    • Cedrick J

      Date: 04/16/2025

      Cedrick J

      Date: 04/16/2025

      Got my money and I never heard from them. They didn’t even set me up with the right insurance needed when called to fix or find out they hung up the call and never called me back and I believe my number is blocked. I am now having to report this to the bank to get my money back

      First Acceptance Insurance Company

      Date: 05/02/2025

      Thank you for your comments. We're unable to find an account with the username provided, but would like to help. Please email your policy number to us at ********************************* and we'll be glad to provide assistance. We hope to speak with you soon.

    • Mo R

      Date: 04/16/2025

      Mo R

      Date: 04/16/2025

      It seems like this company is known for one thing and that is bad faith handling of claims.
      I was told my claim will be denied multiple times over the phone of which I have recordings prior to them even conducting an investigation. Currently in the process of suing them.
      Desiree M***** and
      Lisa W***** are the adjusters who lack competence and think they can continue to get away with bad faith handling.

      First Acceptance Insurance Company

      Date: 04/21/2025

      Thank you for your comments. Our records indicate that your claim is still being investigated. . Since you have retained legal counsel, any additional updates will go through them.

    • Rhonald G

      Date: 03/28/2025

      Rhonald G

      Date: 03/28/2025

      Worse insurance company I ever dealt with website is not worth the **** customer service is good but do not deal with them

      First Acceptance Insurance Company

      Date: 05/02/2025

      Thank you for your feedback. We are disappointed to hear that you had a negative experience with us. If we can assist in any way, please call us at 800-321-0899. We're always happy to help.

    • Oguzhan D

      Date: 03/27/2025

      Oguzhan D

      Date: 03/27/2025

      I feel like nobody works there other than representative sells the insurance. Terrible place, dodges your phonr calls, nobody answers either calls you back.

      First Acceptance Insurance Company

      Date: 04/21/2025

      Thank you for your review. Our records indicate that this loss occurred on 3/14/25; photos of damage were provided on 4/14/25 and payment was issued 2 days later, on 4/16/25. Your claim status is now closed. If you need additional assistance, please c0all us at 80-779-2103.

    • Douglas S

      Date: 03/23/2025

      Douglas S

      Date: 03/23/2025

      The Sucky insurance company I've ever deal with. They only let me 29 days of insurance. I don't remend them

      First Acceptance Insurance Company

      Date: 04/21/2025

      Thank you for your review. If you opted to make monthly payments and did not make the second payment, your policy was canceled for non-payment. Cancellation notices are sent out as soon as the payment is missed and can be reinstated within 10 days. If you would like to reinstate your policy, please call us at 800-321-0899.

    • Mark S

      Date: 03/23/2025

      Mark S

      Date: 03/23/2025

      As I read these reviews I really cant help but laugh because this is the same exact thing that they are doing to me. Listen very carefully, they will intentionally drag this out as long as possible to make you desperate and then send you a lowball offer. YOU MUST SUE and take to trial if necessary, only speak to attorneys that are prepared to take this to trial. If they keep getting away with their bad faith tactics they will continue to do it. If you have a considerable amount of proof and you speak to a lawyer and are confident in your case sue them to bankruptcy, they are the most unethical insurance company around, they get bad drivers who no one else will accept and then try to deny claims. Also report them to the states department of insurance.

      First Acceptance Insurance Company

      Date: 04/21/2025

      Thank you for your comments. We are unable to find a claim with the user name provided. Your review indicates you may have retained an attorney. If so, they will be able to provide you with any updates on your claim.

    • Grant L

      Date: 03/20/2025

      Grant L

      Date: 03/20/2025

      I have been going through the same thing they tell me my claim is under investigation because my car is a told loss and they are telling me that the driver of the vehicle was not insured and that they can’t get In touch with the insurance but regardless of that u insurance the car the car was not reported stolen so that means u know your daughter was driving your car everyday I get a text telling me to please be aware that the liability investigation on your claim is on going and u might as well call your insurance company because we are more than likely to denial the claim

      First Acceptance Insurance Company

      Date: 04/21/2025

      We are unable to find a claim with the username provided. Please call us at 800-779-2103 so we can provide you with more detailed information.

    First Acceptance Insurance Company is NOT a BBB Accredited Business.

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