Reviews

You call you get nobody but transferred around like just ways to get you to hush . I guess I’ll have to get my lawyer and my insurance involved this is Terrible And so unprofessional

*****, thanks for your comments. We apologize if you've had difficulty reaching us. If you still need assistance, please email your name and claim # to marketinginfo@ firstacceptance.com. We're always happy to help!

I was hit by a client of First Acceptance - the police came, gave him 2 citations and I contacted them to initiate a claim. When I was hit I was 10 minutes away from selling the car. The buyer chose to take it, but I ended up having to take 25% off of the price. This junk insurance company accepted liability (I have it in an email) and then said that since they couldn't inspect the car, they won't pay me for the damages. I don't have the car anymore you idiots and I told you that. You have tons of pictures, a video of the damage, but insist on inspecting it in person. I'm not stupid - you are doing whatever you can not to pay the claim. You should be put out of business and I certainly hope that you do fail miserably.

Thank you for your feedback. Our records indicate that while FAIC accepted liability, we need additional supporting information to resolve this claim. If you need additional assistance, please call us at 800-779-2103.

I reported a claim to First Acceptance on 1/3/2025. I was assigned an adjuster Sarah D****** and have not heard from her in 10 days. I have called and left messages; her voicemail says "Do not leave multiple messages as this will delay our response to you!" I would not have called multiple times if she had returned my first phone call. My car thankfully is drivable but what if it wasn't? I called customer service and they told me they could not help me. In the meantime, the back end of my car is falling off, the back lights do not work, but I have to drive it to work etc. The lack of customer service is appalling; how is this company still in business? I read other reviews and customers had to wait months to get an estimate of damage.

Thank you for your comments. Our records indicate that an adjuster spoke with you since you left this review and then again this week. We are working to resolve the coverage and liabilility investigation and will have a more thorough update when that is complete. We appreciate your patience.

That is incorrect First Acceptance Insurance Co. Sarah D the adjuster called once on January 14 and spoke with my husband and me. We were sent a link to answer questions and upload photos of the car damage. It has been 9 days and we have not heard from her since. The other driver who hit us, who we know personally received one call from Sarah on January 14, but he was not available (school student) and he called her back 3 times and has never heard from her either. We still have not had an adjuster come and look at our car and it's been 3 weeks since we filed our claim. I called Sarah D today 1/22/2024 for an update, again it went straight to voicemail. The other driver also called her today - no answer. I called First Acceptance customer service 3 times today and they were supposed to transfer me to a supervisor instead I was forwarded to Sarah's voicemail. I am filing another complaint with the Pennsylvania Insurance Commissioner.

My accident was on November 1. It's been 2 months now and they still haven't resolved the prob. I've called my advisor and his supervisor and no one has responded to me. I got one call from them sense the accident but my advisor was very rude when I actually got to talk to them on the 15 saying my bank didn't fill out everything he needed.. I was sent an email on December 31 saying everything was done and my lean holder should get a check. My bank still hasn't gotten a check and my advisor nor his boss has gotten back to my calls. I called and they have changed my advisor this insurance company has shown no care that it's been two months and still nothing.

Thank you for your review. Our records indicate that payment was delayed per the lienholder's request. If this claim has not been resolved, please call us at 800-779-2103 so we can provide you with additional updates. We look forward to speaking with you.

My insurance is with first acceptance and when I reported the matter to the adjuster on 12.19.24 and they assigned me at fault. I explained to them the person who hit me (t-boned) was never stationary and they were not in the proper lane in the first place. The adjuster from first acceptance said I was at fault due to the commonality of a statement from myself and the other driver mentioning I admitted of making a turn. When I mentioned that the other driver was in the wrong position, the adjuster states..."we did not touch on that". Then the other driver filed a police report with no license, no proof of insurance. During the accident scene, the other driver who hit my car threaten me and asked for my proof of insurance. When I asked for his, he sent it to me via text. When i reviewed and called his insurance company, they had no information on the vehicle or the driver. When I visited the police station in association with the district the accident occurred in, the officer who created the report stated, "when driver was asked where was his paper work for the car and license?" The reply was "it was in his vehicle that was towed away by tow company". The interesting thing is, police report was filed, first acceptance did not even have it and they were waiting for the other driver to submit it to them. How would you know to take the other drivers side or word if you have no information? First Acceptance took my statement and said they were willing to pay for other driver's damages. My policy was liability, So what did I do? I went to the police station to provide a supplemental to the report and set the record straight. Not only did they found me in the right, they discovered the other driver was in the wrong, by him being in the wrong position based on the pictures I provided from the scene and ****** maps. As of 1.6.25, I still have not heard from first acceptance. Police discovered driver has suspended license and car is registered elsewhere.

Thank you for your comments. Liability for this claim has not been finalized and is pending investigation. If we can be of further assistance, please call us at 800-779-2103.

My accident was on 09/09/2024! My car was totaled by a First Acceptance Ins customer. I waited for over two months before they sent anyone out to look at my car. I couldn't reach anyone to tell me the progress, it took the agent from my insurance company to reach out. They finally sent someone to look gave an estimate. And guess called me left a message and when I called back never could get an answer. First my car is totaled then I I had to come out of my pocket to get a new car and still haven't been compensated. So my car that was paid for is now I have a fresh car payment and higher insurance, and all at My expense! Still waiting on a phone call a check Something. And to top that off they picked up my car from the tow yard, no communication at all!!!!!

Thank you for your review. Our records inidate that an adjuster recently provided you with an update on this claim. We have asked the adjuster to reach out again to follow up and provide any additional information. If we can be of any further assistance, please call us at 800-779-2103.

My car was rear-ended by another driver, whose insurance company was First Acceptance. What followed has been an absolute nightmare. The repair costs exceeded $6,000, and since our car was accident-free before the crash, we filed a diminished value claim with them. That’s when the trouble began. First Acceptance started ignoring emails, making the negotiation process unnecessarily frustrating and drawn-out. The first time they failed to respond, we waited 48 days with no reply. Only after filing a complaint on BBB did they finally get back to us. They then requested additional documents, so we had the appraisal team to generate a new appraisal for their review. Now, it has been over five months, and we still have not received a response. To make matters worse, the "Property Damage Adjuster", Sakhone, now appears unreachable, as his email address has been deactivated. This company is not BBB accredited, and their behavior demonstrates a clear lack of professionalism, accountability, and respect for their customers. I am currently working with a lawyer to pursue a bad faith claim in Arizona. If anyone else has had a similar experience with First Acceptance, we should consider filing a class action lawsuit together. Avoid this company at all costs if you value timely, professional, and fair service.

Thank you for your feedback. We're unable to find a claim with the username and information provided. Please email your name and claim # to ********************************* so we can provide you with an update. We look forward to hearing from you.