Reviews

I reported a claim to First Acceptance on 1/3/2025. I was assigned an adjuster Sarah D****** and have not heard from her in 10 days. I have called and left messages; her voicemail says "Do not leave multiple messages as this will delay our response to you!" I would not have called multiple times if she had returned my first phone call. My car thankfully is drivable but what if it wasn't? I called customer service and they told me they could not help me. In the meantime, the back end of my car is falling off, the back lights do not work, but I have to drive it to work etc. The lack of customer service is appalling; how is this company still in business? I read other reviews and customers had to wait months to get an estimate of damage.

Thank you for your comments. Our records indicate that an adjuster spoke with you since you left this review and then again this week. We are working to resolve the coverage and liabilility investigation and will have a more thorough update when that is complete. We appreciate your patience.

That is incorrect First Acceptance Insurance Co. Sarah D the adjuster called once on January 14 and spoke with my husband and me. We were sent a link to answer questions and upload photos of the car damage. It has been 9 days and we have not heard from her since. The other driver who hit us, who we know personally received one call from Sarah on January 14, but he was not available (school student) and he called her back 3 times and has never heard from her either. We still have not had an adjuster come and look at our car and it's been 3 weeks since we filed our claim. I called Sarah D today 1/22/2024 for an update, again it went straight to voicemail. The other driver also called her today - no answer. I called First Acceptance customer service 3 times today and they were supposed to transfer me to a supervisor instead I was forwarded to Sarah's voicemail. I am filing another complaint with the Pennsylvania Insurance Commissioner.

My insurance is with first acceptance and when I reported the matter to the adjuster on 12.19.24 and they assigned me at fault. I explained to them the person who hit me (t-boned) was never stationary and they were not in the proper lane in the first place. The adjuster from first acceptance said I was at fault due to the commonality of a statement from myself and the other driver mentioning I admitted of making a turn. When I mentioned that the other driver was in the wrong position, the adjuster states..."we did not touch on that". Then the other driver filed a police report with no license, no proof of insurance. During the accident scene, the other driver who hit my car threaten me and asked for my proof of insurance. When I asked for his, he sent it to me via text. When i reviewed and called his insurance company, they had no information on the vehicle or the driver. When I visited the police station in association with the district the accident occurred in, the officer who created the report stated, "when driver was asked where was his paper work for the car and license?" The reply was "it was in his vehicle that was towed away by tow company". The interesting thing is, police report was filed, first acceptance did not even have it and they were waiting for the other driver to submit it to them. How would you know to take the other drivers side or word if you have no information? First Acceptance took my statement and said they were willing to pay for other driver's damages. My policy was liability, So what did I do? I went to the police station to provide a supplemental to the report and set the record straight. Not only did they found me in the right, they discovered the other driver was in the wrong, by him being in the wrong position based on the pictures I provided from the scene and ****** maps. As of 1.6.25, I still have not heard from first acceptance. Police discovered driver has suspended license and car is registered elsewhere.

Thank you for your comments. Liability for this claim has not been finalized and is pending investigation. If we can be of further assistance, please call us at 800-779-2103.

My accident was on 09/09/2024! My car was totaled by a First Acceptance Ins customer. I waited for over two months before they sent anyone out to look at my car. I couldn't reach anyone to tell me the progress, it took the agent from my insurance company to reach out. They finally sent someone to look gave an estimate. And guess called me left a message and when I called back never could get an answer. First my car is totaled then I I had to come out of my pocket to get a new car and still haven't been compensated. So my car that was paid for is now I have a fresh car payment and higher insurance, and all at My expense! Still waiting on a phone call a check Something. And to top that off they picked up my car from the tow yard, no communication at all!!!!!

Thank you for your review. Our records inidate that an adjuster recently provided you with an update on this claim. We have asked the adjuster to reach out again to follow up and provide any additional information. If we can be of any further assistance, please call us at 800-779-2103.

My car was rear-ended by another driver, whose insurance company was First Acceptance. What followed has been an absolute nightmare. The repair costs exceeded $6,000, and since our car was accident-free before the crash, we filed a diminished value claim with them. That’s when the trouble began. First Acceptance started ignoring emails, making the negotiation process unnecessarily frustrating and drawn-out. The first time they failed to respond, we waited 48 days with no reply. Only after filing a complaint on BBB did they finally get back to us. They then requested additional documents, so we had the appraisal team to generate a new appraisal for their review. Now, it has been over five months, and we still have not received a response. To make matters worse, the "Property Damage Adjuster", Sakhone, now appears unreachable, as his email address has been deactivated. This company is not BBB accredited, and their behavior demonstrates a clear lack of professionalism, accountability, and respect for their customers. I am currently working with a lawyer to pursue a bad faith claim in Arizona. If anyone else has had a similar experience with First Acceptance, we should consider filing a class action lawsuit together. Avoid this company at all costs if you value timely, professional, and fair service.

Thank you for your feedback. We're unable to find a claim with the username and information provided. Please email your name and claim # to ********************************* so we can provide you with an update. We look forward to hearing from you.

I got hit in the rear by a First Acceptance insured. I put my car in the shop last Thursday and I found out today from the repair shop that they have found additional damage and have requested a supplemental payment. I knew the original estimate did not include any unseen damage so now I have to wait for that process to complete. I have only had a rental car authorized for two days and my car will not be ready until next week. I am not happy because we may not be able to pick up my 88 year old mother in.law on Christmas Day and take her to.lunch in the North Georgia mountains. I also have medical appointments both this week and next and my husband has to take time off to drive me. I would much rather be driving my own vehicle but because someone wasn't paying attention I am not able at this time. The closest Hertz location is 35 minutes from my house. I was told by the adjustor I could rent a car and submit the invoice for payment - i don't trust that process so this is a tremendous headache.

********, thank you for your comments. We're unable to find a claim with the username and information provided, but would like to help. Please email your name and claim # to ********************************* so that a Claims Representative can update you on your claim. We look forward to hearing from you.

The people that work there are rude and lazy. You call to speak to someone and just get transferred around multiple times before getting a voice mail. I can't stand this company and the people that work there! I hope I never have to deal with this crap insurance company again.

Thank you for your review. We have shared your comments with Claims leadership and someone will be reaching out to provide you with an update. If you do not receive an update, please let us know by emailing *********************************. We're always happy to help.

Horrible! Wish I could give zero stars! I was rear ended by their insured who actually fled the scene. Luckily, we got the license plate and the police found her that night. First Acceptance Issued a payment to me through a third party payment system. My account has the wrong email address, I cannot claim my check, verification code is sent to email! Additionally my repairs are THREE TIMES more than offered. Have been trying to get ahold of the adjuster for over a week. The claims general number is no help at all, just spent an hour being transferred around and cut off. Not holding my breath I’ll ever get paid. Next stop is the South Carolina Dept of Insurance to file a complaint.

*****, thank you for your feedback. We shared your comments with leadership and our records indicate that one of our team members yesterday, January 20, 2025. If this is incorrect, please call us at 800-779-2103 so we can provide you with an update on your claim. We look forward to speaking with you.

This is the WORST insurance company I have ever had in my LIFE! Do yourself a favor, save the headache, and do NOT sign with this insurance company. The first time I ever needed to file a claim was for a new windshield as a rock hit mine on the highway and in the state of FL you are entitled to 1 "free", meaning you don't pay the deductible, windshield replacement paid for by your insurance a year. I thought that's great and filed the claim, however, when it came time to renew my policy they raised my rates. The second time I needed my insurance was because my vehicle was keyed all the way around it in a ******* parking lot. I had a police report and 2 different companies that provided quotes to repair the damage and the quotes were above $5k, almost $6k. They sent their insurance adjuster out to review the damage and came up with the damage only should cost $1,087 to repair it. Well, b/c I had a $1k deductible, they kept that and sent me a deposit of $87. Needless to say my vehicle STILL has not been repaired. I finally came to my senses and wanted to cancel them. I paid $205 in October and called on 10/30 to cancel. Not only was I on the phone getting wrong information for 45 minutes, the rep didn't even process my request and they took another $190 in November for my seemingly still active policy!!! I called them on 11/29 and was on the phone with them for almost 2 hours trying to get them to fix their mistake and refund my money so my checking account doesn't bounce with my water bill check that is going to be cashed soon! Needless to say, here I sit again on the phone with them for over 30 minutes on hold and still don't have my money back!

****, thank you for your comments. We escalated your concerns and confirmed that your policy was canceled effective 10/30/24 and you will be receiving a refund. We apologize for any inconvenience. Please call us at 800-779-2103 if you need any additional assistance.