We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Beauty Salon

Beauty Obsession Studios LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On may 28th, 2024 I had a hair appointment @ 10am! When I woke up I received a text message from the hair stylist saying she needs to push the appointment to 11:30am. I get there around that time and she said shes still doing a clients hair so can I wait and I did. Then she said she needs a ride to the hair store and asked if I could provide that ride. I could so I did. When we got back from the hair store, my understanding was that It is now my turn to get my hair done but I was wrong. She said the client was still in her studio and she had 7 more locs to do. I waited in the car for an hour and a half more. It was now about 2 in the afternoon. I finally get in the chair and she starts on my hair. It is now 3 pm. On this day I had another appointment at 7 pm to get my lashes done. I quickly realize I wont be able to make that appointment so I cancelled it and informed my hairstylist that now she doesnt have to rush or anything because I no longer have anywhere to be. About 5 minutes passes by and she says she has a homegirl that can do my lashes at 6. She suggests I leave her appointment around 5:30, go to her homegirls to do my lashes then come back. I was fine with this because my flight did not leave until the 30th. I thought I was going to go the lash appointment she set up then come back to finish my hair that night. But again I was wrong. She suggests I come back the next day at 4:30pm. At this point I only have 3 rows of braids done in the back of my head. I leave my hair appointment, go get my lashes done, go home and wait till the 29th @ 4:30 to finish my hair. On the 29th I texted and asked if we can push it back to 5, rather than 4:30. She responded by asking if we could do 6:30 instead because she is still working on a client. I said that works and arrived at 6:30. When I walked in she was no where near done so I gave a seat and patiently wait. I gave too many characters so I have to continue in the desired resolution section sorry!

    Customer Answer

    Date: 06/12/2024

    The business is a building full of different suites. The suite Im complaining about is owned by ****** dont know her real name and the name of her suite is youlovehair this is her personal phone number *****************. I want to make sure this goes directly to her. Not the owner of the building. 

Beauty Obsession Studios LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.