Business ProfileforRogers Group, Inc.

On 8th of July we and all others customers experienced Rogers outage. Rogers promised to compensate this outage at the nex bill (august bill). As it is a monopoly company and charge each customer for their services a huge prices, the expectation was that they will be really loyal to their customers and do their best to save their customers and reputation, but instead they really dont count their customers at all! For my experience from bill of 47.5$ the company decided to give a credit of 7.66$!!!! meanwhile they charge people XX-XXX$ per service. My wife was at advanced pregnancy and I needed to be in touch with her every few hours, but because the outage it was impossible, but this not the point. When I receive the bill I decided to call to Rogers customer service to get explanation about the ridiculous credit that the company gave. So the first call was that the company representative told me that is the policy of the company and when I ask to talk with the manager he said me that is no available managers right now because the time is too late and he advised me to call day after again, without any solution. Second call one of the representative answer the call but no one spoke with me, instead I heard a voice how the customer representative talking between them, so I decided to hang up and do another call. Third call the representative take the call, I explained him my unsatisfaction about the bill and the ridiculous credit, I ask to speak with a manager because he didnt able to help me with this issue, BUT instead he tried to sale me an good "offer" for mobility plan for 65$ per line!!!!!! Instead of him I was be shame to offer deals like this to their customers. Meanwhile he tried to reach a manager, but without any success, I was on hold around 30 minutes, so my patience is over and I decided to hang up without any solution. It shows how the company "loyal" and "care" about their customers!