Complaints

This profile includes complaints for Frost-Arnett Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Frost-Arnett Company

  2105 Elm Hill Pike STE 200 Nashville, TN 37210-3979

  
• 

  Frost-Arnett Company

  2105 Elm Hill Pk. Nashville, TN 37210

  
• 

  Frost-Arnett Company

  The Collection Company Nashville, TN 37219-8988

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ****** A ****** ****. I am filing this complaint with **************************** Westwood. I went to the emergency room on 4/16/2024. They sent me two bills after my insurance company paid their portion. I applied for financial assistance to pay my bill. I sent everything they asked for and filled out the application. They took months to respond, and I always had to follow up. Every time I contacted them, they asked for the same thing I sent them, but they said they hadn't received it, but I have proof that I did. They treated me like this for over a year and sent my bill to a collection agency, sharing my personal and confidential information with Frost-Arnett Company.This situation brought me a lot of stress because they never wanted to help me and I sent them all the evidence they demanded.I hope you can help me.Thank you ****** Juarez ****

  

  Business Response

  Date: 08/04/2025

  ****** ****** ****** ****, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately began our investigation. We found no account under your provided name and address in our system. The attachment you provided is from a company called ********** not Frost-Arnett Company. Should you have any other details that involve Frost-Arnett Company, you may contact us at ************ during normal business hours and an associate will be glad to assist you.

• Initial Complaint

  Date:07/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3, 2025, I received an unsolicited push notification from *****-******, claiming to represent *************************** regarding an alleged debt. The message included two links: **************************** and ****************************** link opened. No information was provided. No secure portal, no clear identificationjust a broken chain of vague, anonymous contact.Out of caution, I called the number in the message to verify the legitimacy of the outreach. The representative immediately demanded personal identifying information. I calmly explained that I would not provide personal information over an unsecured call initiated with unknown party. I requested a written contact method to continue the conversation safely. The representative then abruptly hung up.Since no written contact option was given, I replied directly to the same push notification they used to contact me. That was their chosen line of communication, and I responded accordingly in good faith. In that message, I submitted a formal debt validation request consistent with 15 U.S.C. 1692g of the Fair Debt Collection Practices Act (FDCPA) and clearly stated that it also served as a formal dispute under the Fair Credit Reporting Act (FCRA).On July 4, 2025, I received another identical messagesame language, same broken links, no response to my written request. As of today, *****-****** has provided no documentation to validate the debt, no written verification, and no secure method of communication. These actions raise concerns under: 1692g Failure to validate the debt and cease collection activity after written request, 1692f Use of unfair or deceptive means to collect a debt (via broken/unverifiable digital contact), 1692d Abusive conduct (including abruptly ending the call after lawful questions and requests were made).

  

  Business Response

  Date: 07/15/2025

  ***** *****, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns.  We apologize for your experience with our text links. It has been forwarded to be reviewed. We have requested an itemization of your account from the original creditor and will be mailing it to you at the address we have on file. In the meantime, we have marked your number as Do Not Call. Per your request. Once you receive this documentation, you may contact us at ************ during normal business hours and an associate will be glad to assist you. Your account has not been placed with any credit reporting agency.

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me. That said, I request no further action from BBB.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****-****** is attempting to collect a debt from me on behalf of a health care provider. It is a debt that I do not owe. The debt amount is the amount that the insurance company adjusted for the claim. I have received two letters from *****-******. I disputed the debt after the first letter, dated April 24. I received a second letter, dated May 19, showing my balance as zero and the adjusted amount of $501.80 that they are trying to collect. I do not believe this is a debt they can legally collect since my balance is zero but they continue to try and collect the adjusted insurance amount. I also cannot get anyone on the phone with the health care provider that is located in the **** I have filed an official complaint with the insurance company fraud department on behalf of the health care provider. And I am filing an official complaint on the collection agency, *****-******.

  

  Business Response

  Date: 07/03/2025

  I emailed ******* ***** on 7/2/2025 requesting more time as we received word from original creditor that they have forwarded this issue for review. The consumer has filed exact same complaint to another agency and they have given us until the 14th to respond. We request the same time from the BBB. Thank you

  

  Business Response

  Date: 07/14/2025

  April **** *****, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately ceased all collection activity and began our investigation. We have contacted the original creditor and have not received a timely response to your issues. We are no closing the account in our office and returning it to the original creditor.Should you need further assistance, you may call the original creditor directly and their associates will be glad to assist you. Your accounts were not placed with any credit reporting agency. 

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection notice from ************* in Nashville/TN. The Reference Nr.: ********. This collection attempt originates from a FRAUD attempt by the Hi Desert Medical Center in *****************, **. The **** has a long and well-established history of BILLING FRAU, of which I have been a victim before. Their FRAUD practice: After the **** staff takes a copy of my valid insurance card, and provide me with their (usually substandard) service, they disregard the insurance information and want to collect all payments from me. I had an Ultrasound on Dec. 9, 2024. They copied my insurance card and confirmed it was fully covered. The insurance did NOT deny the service, and to my knowledge should have paid the service. If there is a delay or discrepancy, the **** and the insurance would have to resolve that with each other. I have nothing to do with that. My insurance was ***************** of ********** in 2024. The **** should have contacted them and resolved it with them. I owe nothing to the ****. The **** is illegally attempting to collect money from me, which I don't owe, via ***** ******.I urge ***** ****** to go back to the **** and present them this complaint and demands clarification. Until and unless the **** has a DENIAL letter from ***************** dated before Dec. 9, 2024, clearly stating that the service was not covered by *****************, and explains why, this debt collection attempt remains a FRAUDULENT ACTION FROM ****/*****. I will file also complaints against **** for billing fraud with several State and ****************. The **** is doing everything fraudulently. Based on my recent complaint about their Medical Records Storage / Release Violations, they got cited by the Public ************ of CA and are under supervision since. Currently, an investigation against the **** is unfolding for employing "doctor(s)" who have no valid medical practice license. Billing Fraud blends in perfectly. I WILL NEVER PAY SOMETHING I DON'T OWE.

  Customer Answer

  Date: 06/21/2025

  The complaint I submitted to your BBB today has a typo: I wrote ***** ******* accidentally. It is ***** ******. 

  Thank you for this portal to allow this correction. 

  ----------------------------------------------------------------

  Customer Answer

  Date: 07/02/2025

  They did not contact me since my complaint to your BBB. There is no response from the company to my BBB complaint. In my view, this documents their lack of integrity and sincerity. They tried to defraud me by sending me a collection notice. I owe them nothing. Their client, the **** should have gotten paid by the insurance. What they may be trying to do is collection from ME and the insurance. They have my complete insurance information.

  They may not contact you and may not anwer this complaint. Fraudsters go inot hiding when spotted. 

  

  Business Response

  Date: 07/03/2025

  ******* **********, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we contacted the original creditor. At this point, we were informed that their system showed on 12/27/2024the primary insurance **** of California changed from plan to ****************** On 2/11/2025 their system noted a registration error: No additional information found, patient needs to provide correct information for billing. You will need to contact the original creditor directly and furnish or confirm the insurance information, or you may furnish it to Frost-Arnett Company at: Frost-Arnett Company P.O. Box ******, Nashville, TN ***** and we will forward it to the original creditor. We apologize for the inconvenience and want to assist you in this matter. Your account was not placed with any credit reporting agency. Should you have further questions, you may contact us at ************ during normal business hours and an associate will be glad to assist you.

  Customer Answer

  Date: 07/03/2025

  My insurance was ********** Of California in 2024, the entire year. The sonogram of December 9, 2024 was approved by my insurance in advance. The **** copied my insurance card's front and back and verified all information and confirmed that the service was fully covered. Your narrative of excuses/errors, etc makes NO SENSE. There were no errors, and there was no insurance change. **** has tried to defraud me BEFORE already with similar billing nonsense. I am under no obligation to deal with your / the ****'s alleged errors or such. I will discuss this with ********** and have them deal with you / ****. I already reported your action to your Attorney General as a FRAUD attempt. Neither you, not the **** will succeed in defrauding me, rest assured. Lastly, YOU should contact ********** yourself, aloing with **** and deal with them directly actually. What you are doing to me is harrassing me with a FRAUD attempt. 

  

  Business Response

  Date: 07/10/2025

  Anneada ******, are we to reply to the consumer's rebuttal? If so, it is not giving me the option to do so...Please advise? 

  **** ******

  

  Business Response

  Date: 07/10/2025

  Anneada, here is our reply to the consumer's rebuttal Could you please forward to consumer since there is a possible portal issue? Thank you

  ******* **********, Thank you again for contacting Frost-Arnett Company. In review of your account, we will be mailing you an itemization of the record containing the denial from your insurance company.After this, there are two options you may consider. First, you can contact your insurance company and ask that they resubmit the claim. And secondly, you can send the proper insurance information to the original creditor or to us for resubmission. Other than these two options, Frost-Arnett Company is at the point where we cannot assist you further in this matter. Should you have further questions, you may contact the original creditor directly or contact us at ************ during normal business hours and an associate will be glad to assist you.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23501639
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* **********

  Customer Answer

  Date: 07/11/2025

  *. ******* correspondent did NOT make a new statement. Instead, she reposted her previous nonsese again. I already stated what needed to be stated to her in my previous post. Even the change of insurance name or insurance, was a lie, as I already stated here on the BBB platform. Bottom line, the **** copied my insurance card (front .and back) and shoud have submitted a claim to my insurance, not to me. My insurance had already verified that the service on Dec. 9, 2024 was fully covered. WHY IS THE **** AND/OR *. ***** NOT CONTACTING ANTHEM ********** TO GET PAID ? Or, they may already have done so and are tryining to collect payment also from me, in addition ? *. ***** posted their previous response --as is-- with nothing new again, copied/pasted evidently. Conlusiong: They have no intention to resolve this matter. I refuse their repeated FRAUD attempt. Their "error" nonsense is evidence of FRAUD. 

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from ***** ****** dated 04/14/2025 stating I owe $1,164.22. Im trying to be honest and pay this bill so I sent a partial payment of $20. It comes out of my bank account so I assume its going through and nothing to worry about. I receive the next bill dated 05/08/2025, stating I owe $12.43. I assumed insurance kicked in and paid most of the bill. A few days later I received a receipt of partial payment saying I only paid $1.95 and the remaining balance due is $1,161.10. I go online to see what it says on the payment portal and its says my balance due is $1,162.79 and that I havent paid anything towards the debt. The last two statements also say nothing about the $20 I sent them. I called *********, the original creditor, about this and they could not give me a clear answer since the debt was sold to ***** ******. Before they sold my debt to ***** ******, I sent a partial payment of $10. They state the $10 went towards the payment and gave me a number to call ***** ******. I tried calling ***** ****** multiple times and every time, it hangs up as soon as it rings. I have also been receiving multiple calls from various 833, 866, and 844 numbers that dont leave a voicemail, and when I ****** the numbers they all say its people claiming to be ***** ****** but are scams. Im aware these statements all have all or few accounts that I owe on, but even then, none of it adds up. Why are none of these balances matching or adding up? Where did that $20 go? And why does it say online that *** paid nothing? It looks like a scam to me and Im not comfortable sending anymore money without understanding why theres so many discrepancies between all bills and statements Ive received from ***** ******.

  

  Business Response

  Date: 05/30/2025

  ******* *****, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. Frost-Arnett Company is not a debt purchaser. All accounts are assigned to us from the original creditors. We have reviewed your accounts and found the $20.00 you paid was applied to two (2) accounts. $18.05 was applied to Associated Pathologists account number ******** and the remaining $1.95 was applied to Associated Pathologists account number ********. That is all *****-****** has received. After applying these payments, we received two (2)new accounts for *********************** and *************** which brought your total balance owed to $1162.79. We have obtained itemizations of your accounts and will be mailing them to you at the address we have on file. Should you have further questions, you may contact us at ************ during normal business hours and an associate will be glad to assist you. Your accounts were not placed with any credit reporting agency.

  Customer Answer

  Date: 06/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roommate, who is not related to me via family nor marriage, received a text about MY debt a full day before I ever received a text. This is related to my medical information. I do not see how this is not a HUGE HIPPA VIOLATION. I never signed a release of information to her, which would be required for any sort of my medical information to be distributed to her in any way. I also have been paying little by little on my debt via the online portal of the hospital I owe the money to.

  

  Business Response

  Date: 05/29/2025

  ****** *******, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately ceased all collection activity and began our investigation. In reviewing your account, we found that the original creditor furnished your numbers to us along with the account placement record.We have now marked both numbers on your account as Do Not Call. Should you have further questions, you may contact us at ************ during normal business hours and an associate will be glad to assist you. We do apologize for any confusion. Your accounts were not placed with any credit reporting agency

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******-******* did not use my international student insurance card over the years and is now charging an absurd and unacceptable amount. They refuse to correct the charges and are now coming after me with collection calls. They are charging an extremely high and unjustified amount.

  

  Business Response

  Date: 05/09/2025

  ****** ******, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we contacted the original creditor with your claims. Their response was:
  DOS's 6/22/20-12/21/21 Filed to **************** and claims denied as non-covered and pre-existing condition.
  o There was a lapse in coverage from 2/1/22-8/21/23
  Dates of Service's 3/3/22 & 10/14/23 a Self-Pay discount was applied,however patient did not pay at time of service.
  Dates of services 10/14/23-11/18/23 Filed to Aetna and applied to deductible
  o There was a lapse in coverage from 1/16/24-2/22/24
  Dates of Service 2/15/24 a Self-Pay discount was applied, however patient did not pay at time of service.
  Dates of Service 3/23/24 & 4/15/25 Filed to Aetna copay was not collected at time of service.
  Dates of Service 9/30/24 & 10/15/24 Filed to Aetna and applied to deductible.
  Dates of Service 11/14/24 Filed to Aetna copay not collected at time of service.
  They also stated that the charges are the patients responsibility. Should you need further information,you should contact your insurance company, Frost-Arnett Company at ************, or you may contact the original creditor directly. Your accounts are not placed with any credit reporting agency.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was paying off a medical debt to forrest city medical thru ***** - ****** I paid off the debt In august 2024 I didn't know at the time so I kept mailing in my payments until I was contacted by another collection agency by that time I had mailed in 5 payments since august 2024 so I contacted *****-****** and they told me to check with Forrest city medical so I did that and they hadn't received any payment from *****- ****** so I called them and they said that they would mail them to me that was in Feb.2025 and here it is April 2025 so I contacted *****- ****** again and I told them I haven't received the money orders from them and the person I talked with told me to go put a cancellation on the money orders I went to do that at the post office and the post master told me it would cost me $18 for each money order I don't think that's right they was the last one's to handle the money orders I shouldn't have to pay again

  

  Business Response

  Date: 04/17/2025

  ****** ****, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. We have reviewed your account and confirmed we returned the 2nd and 3rd money orders. We stamped them as void and mailed to you at the address we have on file (which is the same address you furnished on this form). They were mailed in a plain, white envelope with only our return address of our P.O. Box in the upper left corner. At this time, we are unable to determine if the first money order was returned. We are sending you photocopies of the money orders that we voided and the accompanying letters they were attached to. We will also be mailing you a copy of the 1st money order that we cannot determine if it was returned. Along with this, we will be sending you a check for $54.00 to cover the vendors fee to research if it has been cashed or not. If it has been cashed, please forward us a photocopy of that proof so that we can research for a possible refund of those funds to you.We apologize for this inconvenience, but it is necessary so that we can assist you.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a text message from the company ****-***** about a debt collection. I called them on April 4th, 2025. I spoke to a lady named ******* and verified my account by giving them my phone number associated with the text. I asked her for a validation letter to be sent to the address listed under the phone number and she refused and said she was going to hang up the phone because she could no longer assist me. At that time I requested to speak to a supervisor. Supervisor ********* got on the line and again I requested a validation letter and he asked for my name, date of birth and address. I told him that i already provided my phone number and that I would like a validation letter sent to the address they had on file. He also refused and told me he was going to hang up at which time I hung up the phone.

  

  Business Response

  Date: 04/15/2025

  : **** *******, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we receive a call from a consumer, we must verify with whom we are speaking with before divulging personal information. Because of this we ask questions to ensure we are not revealing this personal information to an unauthorized 3rd party. We will be mailing correspondence to the address that we have on file. As you have requested no further contact from our company, if you wish to discuss it further you may contact us at ************ during normal business hours and an associate will be glad to assist you once the verification is complete.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/31/2025 I received a call from *****-******, a debt collector, collecting a debt on behalf of ************* for $56. ************* is the group of pathologists that my OB/Gyn contracts out to to look at Pap smears. The visit date was 2/29/2024. I called PathGroup and they insist that I do not owe them ANY money at all. In fact 5 different representatives have assured me that my balance is $0 and they never told *****-****** to collect any money. I called my insurance company, BCBS, and they also assured me that this visit was paid BY THEM, at the full contracted amount with *********, and my patient responsibility is $0. This makes sense, since all of my preventative care is covered in full. Also, I can see this on my online portal with BCBS. I have called *****-****** multiple times to clear this up. I have provided them with the information from *********, the information from BCBS, PDFs of my PathGroup statement showing a $0 balance, PDFs of my explanation of benefits from BCBS showing the charge was paid BY THEM in full. However they persist in collecting the fraudulent "debt" and ruining my credit score. No one within any of the aforementioned companies can fix this problem for me. Each of them points the finger at the other (both of them agree that this is not at all my fault). I am reaching out to BBB for help resolving this issue and getting a formal apology from each and written documentation to save my credit score.

  

  Business Response

  Date: 04/17/2025

  ****** *****, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. We contacted the original creditor and were informed to close and return your account in our office to them. This action has been completed. Should you have further questions, you may contact the original creditor directly. We apologize for the inconvenience.

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****