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Complaint Details
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Initial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My identity has been stolen and is being used in multiple platforms. I do not have a debt with ******** womens hospital as I pay these debts upfront. They have either falsified this claim and sold a false debt to this debt collector as a form of harassment against me, or they are offering evidence to identity theft. This debt is not mine. It is affecting my credit negatively and I expect recompense.Customer response
06/24/2024
To whom it may concern:
Immediately after submitting my report, I contacted this company through their website. I informed them that I expect them to cooperate with both you and all law enforcement entities, including the **** to whom I also submitted a report. This company did not contact me in return, (either by phone or email) and did not provide me with a copy of the internet letter I sent them. I can submit another letter to them, but as the design of the website is flawed, I cannot even take a screenshot of the letter I send them. Will you be contacting this company and moving forward with your authority to corroborate my honesty, or am I left hanging with evidence of stolen identity?
Thank you for your time.Sincerely,
***********************.
Business response
07/01/2024
************************************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. Per your circumstances, we have closed the account in our office. Frost-Arnett Company does not purchase account receivables, and the account was not placed with any credit reporting agency. We apologize for any inconvenience. Should you need further assistance, you may contact the original credit and an associate will be glad to assist you.Initial Complaint
06/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a collection notice for a bill I technically should not owe under the no surprises act as well as per my health insurance carrier (BCBS AZ) due to the provider I saw at my visit already receiving payment for the service that I am somehow being billed for from a separate company. Regardless, I am exhausted with trying to sort this out over $147. I have spoke with THREE different representatives over the last two months requesting a copy of the bill so I can mail them a check to pay it in full. All three reps told me they put a note in to have a bill mailed out to me. The third rep offered to have an invoice emailed to me and I provided her my email address and asked to confirm. As of today, I have not received that email and I have not received a copy of the bill in the mail. I do not want this to end up on my credit file as I am doing what I can to pay it and they refuse to send me a bill. I know your calls are recorded, so please pull the call and help me get a copy of my bill please.Business response
06/24/2024
*********************************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we reviewed your account in our office. On 6/20/2024 we mailed an itemization of the charges to you at the address that we have on file. Once you receive, should you have any questions you may contact us at ************ during normal business hours and an associate will be glad to assist you. Your account has not been placed with any credit reporting agency.Customer response
06/25/2024
Complaint: 21839839
I am rejecting this response because: I FINALLY received the letter yesterday which said "I missed a promise to pay date" which was incredibly frustrating after the time spent just trying to get an invoice to send the payment. I am not sure how I was expected to fulfill a "promise to pay date" without an invoice (which I was unable to get from *********************** prior to it being in the mail yesterday). I ended up paying it online today and paid the ridiculous $6.95 processing fee to be done with this. I want confirmation that this will not be placed on my credit file and that you have record the payment was received per the attached payment confirmation.
Sincerely,
******** De La ****Initial Complaint
01/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello, please accept this notice that your company FROST-ARNETT COMPANY in violation of 15 U.S.C 1681b(f) Permissible purpose. I didnt do business with your company, never even heard of your company nor gave your company permission to view my credit report. I wish to settle this matter quickly and amicably. I am requesting $1,500. To remain in good faith, I am providing you with 30 days to remedy this situation, Should I not hear from you that will result in a filing of this case in federal court. Should you wish to discuss this matter in greater detail, I can be contacted via email at ********************** Phone number **************Customer response
01/30/2024
This company pulled my ***** Nexis report and Im not aware of who they are which is a violation of the **** they didnt have permissible purpose.Business response
02/08/2024
*******************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately ceased all collection activity and began our investigation. Frost-Arnett Company is a business associate of the original medical provider pursuant to the **************** Portability and Accountability Act (HIPAA). We have an executed Business Associate Agreement (BAA) with the provider, who is a covered entity under HIPAA. Pursuant to 45 C.F.R. Sec. 164.504(e)(2) , a business associate *** use and disclose protected health information for the proper management and administration of the business associate, including disclosure to you in order to validate your debt in response to your dispute. Consequently, Frost-Arnett Company is legally permitted to receive your health records for the purpose of collecting your debt. We have closed your account in our office. Should you have further questions, you *** contact the original creditor directly. Your account was not placed with any credit reporting agency.Customer response
02/09/2024
Complaint: 21205878
I am rejecting this response because:The whole point of this complaint is that I never heard from your company or even ever heard of your company. This response is not valid I dont even know what company your referencing to as you didnt name any company.
Sincerely,
*******************Business response
02/12/2024
*******************, thank you for again contacting Frost-Arnett Company to allow us to address your concerns. We did send a letter to you at the same address you listed on this correspondence regarding an account placed in our office for ************* on 7/13/2023. Our records indicate that it was delivered. Should you wish to discuss this matter further, you may contact the original creditor, or you may call us at ************ and an associate will be glad to assist you.Customer response
02/12/2024
Complaint: 21205878
I am rejecting this response because: I never received anything from you guys I dont even know the company your referencing to but tell it to the Judge no need to go back & forth.
Sincerely,
*******************Initial Complaint
01/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am being harassed by *********************** DAILY despite never receiving a letter from them, so I will seek legal help if this HARASSMENT continues.Business response
01/19/2024
*************************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately ceased all collection activity and began our investigation. We have previously mailed two letters to the address on file and spoken to you once. Per your request, we will mark your number as Do Not Call and your accounts still owing as Do Not Contact. Your accounts have not been placed with any credit reporting agency. Should you wish to discuss your accounts, you may contact us at ************ during normal business hours and an associate will glad to assist youInitial Complaint
11/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
The ************************** has been paid in full and Frost-Arnett Company has refused to credit the account as being paid in full and satisfied.Business response
11/27/2023
*************************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. In reviewing your account in our office. We are showing that payment in full was posted on 11/21/2023, one day after you created this communication. Your account is paid in full. Your account was not placed with any credit reporting agency. We apologize for any inconvenience.Customer response
11/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
11/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable with this debt with golden sate imaging association.I do not have a contract with golden state imaging association.They did not provide me origami contact as I requestedBusiness response
11/14/2023
*************************, thank you for contacting Frost-Arnett Company and allowing us the opportunity to address your concerns. When we received your correspondence, we immediately ceased all collection activity and began our investigation. We have contacted the original creditor and requested documentation of your accounts. We will be mailing them to you at the address we have on file. Once you receive these, please feel free to contact us at ************ during normal business hours and an associate will be glad to assist you. We have also requested your accounts to be deleted from your credit line. Please allow them ample time to process our requestInitial Complaint
09/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
i am not liable for this ***** With *********************** i do not have a contract with *********************** they did not provide me with the original contract as i requested i have not checked my credit in years when i did this was on the report.Customer response
09/20/2023
I receive a call from someone from Integrated ******************* saying that theyre trying to collect on a debt I Asked them to send me a letter showing where I have a contract with them Also to show That Integrated ******************* have the right to collect said debt I have not received a letter in over 2 months Check my credit the derogatory was still there so I am disputing itCustomer response
09/20/2023
I receive a call from someone from *********************** saying that theyre trying to collect on a debt I Asked them to send me a letter showing where I have a contract with them Also to show That ***************** have the right to collect said debt I have not received a letter in over 2 months Check my credit the derogatory was still there so I am disputing itBusiness response
10/13/2023
*********************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately began our investigation. We have now closed your accounts in our office and have requested the credit reporting agency to delete these from your tradeline. Please allow them time to complete this request. We apologize for the inconvenience.Customer response
10/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
09/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
A few months ago, this company contacted me regarding a debt of $ ***** which I do not owe. I am exercising my right under the Fair Credit Reporting Act, Section 609, to request information regarding an item listed on my consumer credit report. Per section 609, I am *********** see the source of the information, which is the original contract. The company has not provided this information.Business response
09/29/2023
***************************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately ceased all collection activity and began our investigation. Upon our review, we found that the account in question has not been placed with any credit reporting agency as you claimed. We have obtained an itemized statement of the account from the original creditor and will be mailing it to you at the address we have on file.Since we were unable to obtain a signed consent form, we are closing the account in our office after we mail the document. Should you need further assistance, you may contact the original creditor during normal business hours and an associate will be glad to assist you.Initial Complaint
07/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was paying outstanding medical bill to Bon Secours my chart web site: they changed to a new web site and the place to pay was not there. I was waiting thinking they would make corrections. Well 40 days and I received bill from ***** and ******: They said I could now make payments to them would not affect my credit. I never missed payment so I agreed made a payment on 6/9/23 and one on 6/29 that was for July the amount was for ****** both times. Well when I went to my bank account on line I see they have taken additional ****** out. I did not agree to that when I called they informed me that I had to wait for it to clear that took from 7/3 to 7/24 I called on 7/26 they said it would take 30 to 60 days to return to my bank. I believe this is totally unacceptable business on both Bon Secours and *********************** I had to make 4 calls /5 no one took responsibility for errors they made.Business response
08/02/2023
*************************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately ceased all collection activity and began our investigation. In reviewing your account, we found that on 6/29/2023 you entered our payment vendors web portal and initiated two payments. The first was scheduled for 6/30/2023 in the amount of $127.00. You then scheduled another payment for 7/3/2023 in the amount of $327.99. When you then contacted Frost-Arnett Company to state you did not authorize the $327.99 payment, we initiated the refund process. Our records show that the reversal of these funds was issued via ACH, on 7/4/2023.Customer response
08/02/2023
Complaint: 20378751
I am rejecting this response because: They state that they returned the ****** on 7/4 they did not and have not they first told me on 7/10 they would return I called back on 7/18 cause I had not received it back into my bank. Was told that it had to clear their bank first. Called back on 7/26 it showed that it was clear on their side they then told me it would take 30 to 60 days to be returned. On their web site it now shows I have that as outstanding balance of ****** as of 8/1. So I made my ****** payment 8/01. So they would not report me as delinquent. They took that ****** without my permission and they have not returned it as of 8/03/23; I had not sit up automatic with drawls So as of 8/03 they still have my money that was taken without permission;
Sincerely,
*************************Business response
08/03/2023
*************************, we have spoken to our accounting department,and they have issued check number ****** in the amount of $372.99 which was mailed to the address we have on file. Please allow for postal delivery time. We apologize for any inconvenience this has caused.Customer response
08/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I did receive a check in the mail on 08/05/2023 in the amount of ******; So this time they did what they said. I still feel that until I made the complaint to Better Business Bureau and made you'll aware of the mistruth of what they said and had not done they were ignoring me; It should have been handled in a more timely manner on their side this happened on 07/03/2023. I thank the BBB for staying on top of the complaint.
Sincerely,
*************************Initial Complaint
07/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
My daughter was at ***** ************************ on 09/04/21. Despite my ex-husband, ***************************, having the debt placed under his name as he was the responsible party at that time, I am still getting letters to collect from ***********************. I am wanting them to dismiss my collections as my ex is paying ***** directly.Business response
08/02/2023
*******************************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately ceased all collection activity and began our investigation. As per the previous response to your BBB correspondence dated 6/7/2022, the response from the original creditor is the same, both biological parents can receive account information for the minor patient. ***** does not get involved in civil court cases including divorce and child custody agreements. We go by whoever signed the consent forms. Mom is the guarantor because she brought the patient in and signed the consent forms. Anyone can pay on the patients behalf though so either the mom can pay and get reimbursement from dad through the courts or dad can pay directly. If you can get both parents to agree to change the guarantor from mom today, then we can do that. Would need both of their permission as well as dad's full name, DOB SSN,address phone number. However, the bad debt status is valid.Neither parent responded to the statements until after it went to bad debt. We apologize for any inconvenience this may have caused. The account has not been placed with any credit reporting agency. Should you have further questions, you may call us at ************ during normal business hours or you may contact the original creditor directly. Again, thank you for contacting Frost-Arnett Company to allow us to address your concerns.
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Customer Complaints Summary
71 total complaints in the last 3 years.
23 complaints closed in the last 12 months.