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Business Profile

Commercial Cleaning Services

Lovette's Cleaning Company & Lovette's Property Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 5th , 2024 we booked a 3 day trip to ********* with ********* Cleaning Company and ********* Property Management for the nights of April 4th-6th, 2024. This was paid via our credit card. Statement attached. My wife worked with ******************************* on booking this trip, see attached texts which confirm the dates. Please note that we got in contact with this company through AIRBNB but we did the contract and paid the fee direct to, ********* as ******** said it would save each party money. The property we agreed to rent was a house at *******************************************************. We called ******** several days prior to our visit trying to get an early check in, she said she could not do this, she was also very evasive. When we arrived at the property on the 4th, it was not a livable space. It was obvious the property had not been in use for months. Looking in the windows it was under construction. See attached pictures We called ******** and with some back and forth she moved us to another property down the road a few miles. So we check in and all is good until the morning of the 6th when I receive a text from ******** that says we needed to check out by 11 am, I reminded her that we were not scheduled to check out until the 7th at 11. I told her that was not our agreement nor what we paid for, she said get out or the cops will be there to kick us out. During this exchange she was rude and truly did not care of the position she had put us in. Once she figured out she screwed up she offered us another location that she would rent for us for the night. We would have to pack up and go to a place that we had no confidence in would meet what we agreed to. As a group we decided to leave that morning. We have asked for a refund on numerous occasions with no reply she has ghosted us, We are entitled a a refund of $400 as we only stayed two nights. People like this should not be allowed to rent their properties. Appreciate your help. *****************

Lovette's Cleaning Company & Lovette's Property Management is NOT a BBB Accredited Business.

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